Kansai International Airport Shuttle To and From Kyoto

Overall Rating

4.334.33 / 5

Reviews

3 reviews (Post a review)

No-fuss shuttle; service can be improved

Reviewed by: Zulkarnain, 2016/04/13

Getting to the ride was hassle free. We went to the counter in the Arrival hall and waited for about 10-15 mins for other passengers before we left for our hotel. No complaints.

It started raining midway through the drive. When we arrived at our hotel, it was heavy. The APA hotel (Kyoto-Ekimae) did not have a sheltered drop-off area so the driver stopped us at the side of the hotel some 25m away. He helped us with the baggage out of the van and left. We are thus left there, children and luggage in tow, and had to rush in the rain to the hotel.

I do not blame the driver as I feel this may not be his job description, but the service level would have been better if he could help shelter us with an umbrella at least to the hotel entrance. This is a feedback to help improve the level of service.

Reply from activity provider

Dear Zulkarnain-san,

Thank you for choosing Yasaka airport shuttle service on your tirp.
I must sincerely apologise for many inconvinience in bad weather. We will improve the level of our service soon, please accept my deepest apologies for the less than pleasant experience you and your family had.

Yours sincerely,

Yuki
Assistant manager
Yasaka airport shuttle service

Rating:
Attended as:Families with Young Children
Activity Date:2016/04/07
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Bom Serviço

Reviewed by: António, 2015/08/09

Os funcinários foram muito profissionais e simpáticos.
A viagem correu bem apesar da chuva torrêncial.

Rating:
Attended as:Solo Travelers
Activity Date:2015/07/17
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great service

Reviewed by: Aalia Kara, 2015/02/10

The driver was on time to pick us up at our hotel. He was helpful with our luggage also.
The best part was there was WiFi on the bus the whole time (which was needed as the drive was an hr + from hotel to airport)
Thank you for amazing service would definitely book it again if I visited Kyoto and would recommend to other tourist also!!!

Rating:
Attended as:Couples
Activity Date:2015/02/06
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