Page 2) WiFi Router Rental with Easy Airport Pick-up or Hotel Delivery in Tokyo reviews, Tokyo tours & activities, fun things to do in Tokyo | VELTRA

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WiFi Router Rental with Easy Airport Pick-up or Hotel Delivery in Tokyo

Overall Rating

4.65 4.65 / 5

Reviews

84 reviews
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Pocket wifi

Reviewed by: Benzon kho, 2017/04/06

Sorry to say that I find it very difficult to pick up the item because of the language barrier. Secondly, the postal name was not included in in the voucher that's why I have to inquire every postal booth in the airport terminal. Anyway, the good thing was, I find it very useful, especially when I was left behind during our train trip, I was able to call my friend to guide me where to embark.

Rating:
Attended as:Friends
Activity Date:2017/04/04
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Best Wifi!!

Reviewed by: Brandon, 2017/03/25

This was a great pick! It was easy to operate and Veltra service was amazing. The wifi device was available when I checked-in to my hotel and easy to return. I recommend their services for families or even individuals looking to have wifi available when exploring Japan. Thank you

Rating:
Attended as:Families
Activity Date:2017/03/02
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Pocket Wiifi

Reviewed by: Nic, 2017/03/15

Pick ups and returns are always confusing as I don't know which counter to go to (Global wifi? Ninja wifi? something else?), especially after the long flights or running late to get on board.
Other than that, pleasant and helpful people at the counter, connections are mostly good (sometimes you have to restart the router or it stops working), and affordable. It's a must traveling in Tokyo!

Rating:
Attended as:Solo Travelers
Activity Date:2017/02/17
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Just what we needed

Reviewed by: Inna, 2016/11/27

The router worked perfectly, with coverage dropped maybe twice during the week in Tokyo. You will absolutely need an external battery as it will not last all day, but we carried several for our phones anyway. I think that hoe much you will need to charge the device depends on how much you use it, but I do not know for sure. It was essential fir our ability to navigate Tokyo, check the weather, or use Google Translate to tell people things. For me, an opportunity to share pictures and video (including FB live) on the go was a great bonus. And of course, I could play Pokémon Go (not much, we were too busy looking at things), which got me some great catches in Tokyo.

  • Everyone is online on the way back to our hotel.

  • Pokémon Go in the East Palace Gardens

Rating:
Attended as:Families
Activity Date:2016/11/20
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FANTASTIC

Reviewed by: Renee , 2016/10/31

This has really improved my experience in Japan. It was delivered to my address here in Japan. And I take everywhere since I cannot unlock my US iPhone. It's made a huge difference.

Rating:
Attended as:Solo Travelers
Activity Date:2016/10/04
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Should be on your packing list to Japan....

Reviewed by: opm, 2016/09/30

Good signal throughout Tokyo except when you are in subway stations. Mailed to hotel and ready for use right after checked in. Save you lot of times finding direction if you are not fluent in Japanese. My party had 2 iphones signed into the mobile wifi. The power lasted around 6-8 hrs depending on usage. Easy return, just drop off at Haneda International Terminal on the 2nd Floor. Will definitely rent again if going to Japan in the near future.

Rating:
Attended as:Couples
Activity Date:2016/09/19
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Great pocket wifi

Reviewed by: Kim M, 2016/09/25

Portable wifi was great to have! Helped us negotiate thru Japan...we connected several devices...good to carry a portable battery if you use wifi as much as we did...
Device was ready for us when we checked into our hotel and we kept it right up until we were
Leaving Japan, with easy drop off at the airport. Would definetly use Ventura again and again!

Rating:
Attended as:Families
Activity Date:2016/09/01
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Wireless Router

Reviewed by: Stephanie , 2016/09/24

The delivery of the router........outstanding!
The function of the router........outstanding!
The return of the router......very easy
We would use Veltra again

Rating:
Attended as:Couples
Activity Date:2016/09/01
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Amazing

Reviewed by: Elizabeth, 2016/08/03

Highly recommended. The pocket WiFi was delivered to our hotel in Shinjuku the day we arrived. It works great, very fast. Helps us go on Google map to navigate through all the streets of Tokyo and use Yelp to pick restaurants. It does drain the phone battery though, but we used it for 4 hours straight. Over all this is an extremely helpful device to have, especially for tourists. Very affordable. We got it for 7 days

Rating:
Attended as:Families with Young Children
Activity Date:2016/07/31
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Excellent

Reviewed by: Sue, 2016/06/04

The unit was available for us at our first hotel. Instructions are very clear. I am of the opinion that it has saved us having to get cell service here. We were able to check train schedules and use google maps when we were unsure of our location. The wifi was dependable in all areas of Japan. I would highly recommend your company and will use it again when we return. Thanks.

Rating:
Attended as:Couples
Activity Date:2016/05/10
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Pretty OK But could not use it all day

Reviewed by: Lily, 2016/04/28

I could log my sister and my phones but then the battery would drain if we used it all day so I would have to shut it off and on or else the router would get super hot. I have to say though, this has been a lifesaver for our trip because addresses are very hard to find in Tokyo!.

Rating:
Attended as:Families
Activity Date:2016/04/22
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Worked great and easy to use

Reviewed by: Shawn , 2016/04/10

Worked well for the entire time I had it. Was waiting at my hotel at check in.

Rating:
Attended as:Solo Travelers
Activity Date:2016/04/08
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Veltra is Awesome!!!

Reviewed by: Jay, 2016/04/09

Best service and 100% reliable!! We used out pocket wifi all over Japan with 0 problems!!! A+++

Rating:
Attended as:Couples
Activity Date:2016/03/14
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Service was good, but the WiFi dies so quickly...

Reviewed by: C.S., 2016/03/24

My trip was scheduled at the very last minute for my business, and I requested this device right away. But it took a few days for them to process my request, and I had to go without it for the first 2.5 days. It finally arrived on my 3rd day of this trip in the afternoon.

The device worked well, but it dies so quickly. After it was fully charged, it can work about 4, 5 hours depending on how much you use it. I felt like that was too short. I own a pocket WiFi (hot spot) in the U.S., and that lasts all day. So I was really disappointed about it.

The return process at the airport was very simple and easy. I appreciate that because I had a lot stuff to carry with me.

I would say this plan was good overall because of the price. I paid about $60 for 10 days, and it was cheaper than other options I had.

Rating:
Attended as:Solo Travelers
Activity Date:2016/02/28
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Easy to use and great Pocket WiFi

Reviewed by: Anonymous, 2016/03/05

I used in Tokyo where free WiFi is very difficult to find.
The device was waiting for me at hotel, fully charged ready to use.
Very easy to use and very convenient.
I highly recommended.

Rating:
Attended as:Solo Travelers
Activity Date:2016/02/12
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Very helpful

Reviewed by: Melissa, 2016/03/05

My fiancee and I really depended on it when traveling all over Japan. I also was able to upload my photos everyday so my family and friends could enjoy them

Rating:
Attended as:Couples
Activity Date:2016/02/11
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great wifi rental deal

Reviewed by: AWAT, 2016/01/10

This is the second time we used this rental service, & altho we encountered some hiccups on our 1st time, everyone was so gracious & helpful in trying to resolve the situation that we ordered again. Plus, it really is a good deal compared to other services. This time around, there were no problems except for some due to Japan's spotty wifi service & not this rental - you will encounter some areas that are difficult to get wifi, but this will likely happen with any mobile wifi. We will likely order this again on our next trip to Japan.

Rating:
Attended as:Families
Activity Date:2015/12/16
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Very convenient

Reviewed by: Tokyolover, 2016/01/10

Shipped it to me on time and easy to ship it back.
The price can be lower.

Rating:
Attended as:Solo Travelers
Activity Date:2015/12/17
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POCKET WIFI ROUTER

Reviewed by: khc, 2015/12/27

Fantastic WIFI, easy to access & returned after use. Will recommend more friend to use when they travelling to Japan.

Rating:
Attended as:Families with Young Children
Activity Date:2015/12/01
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Highly Recommended!!!!

Reviewed by: Wheng, 2015/12/25

The pocket wifi router was waiting for me upon my arrival at the hotel. My devices instantly connected to the router without hassle. It is a must have when you are in Japan. Was very handy and devices were constantly connected to the internet. Would definitely rent again. Thank you for outstanding service!!!!

Rating:
Attended as:Families
Activity Date:2015/12/17
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Pocket wifi rental

Reviewed by: Selma A. , 2015/11/21

I rented a pocket wifi during my last trip to Tokyo. The reservation was done online and the device was ready for me when I checked into the hotel. Very easy to set up and I had constant internet connection. Very helpful when shopping, using the GPS, or maneuvering the subway system! Drop off was easy as well. I could drop it off at any convenient store but since I was provided a prepaid envelope, my hotel let me dropped off at the counter at check out.

Rating:
Attended as:Solo Travelers
Activity Date:2015/10/26
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It's fast and works really well.

Reviewed by: petrucciani, 2015/11/16

I rented a router via veltra after reading good reviews here. I had my unit shipped to my friend's place in Tokyo, and it was waiting for me there.

I turned on the router (it was fully charged), Find ID in my laptop and iphone settings, and I was good to go. I had no problem during my stay.

It says "Pocket WiFi Router Rental in Tokyo" but actually you can use anywhere in Japan. It worked great in Kyoto, Hiroshima, Nagasaki etc.

I'll use it again next time. Thanks!

  • drop-off the router at the airport departure floor before checking-in

  • looking up google map to find my way

  • can share photos anytime

Rating:
Attended as:Solo Travelers
Activity Date:2015/11/01
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Best Customer Service and EASY, GREAT, FAST Wi-Fi!

Reviewed by: iHEARTtravel, 2015/10/31

VELTRA is arguably the best place to get a reliable and fast Pocket Wi-Fi in Tokyo. It was so easy!I had it delivered to my rented apartment, and we did have a missed delivery. However, VELTRA has excellent customer service, and redelivered it the next day with multiple communication emails in between. I was impressed. I can't praise them enough.

The Wi-Fi is LTE, works ALL over Japan (I took it with me to Osaka and Kobe for 3 days) battery life is great, so convenient, and the price for a two week rental CANNOT BE BEAT! It is such a great service, and wonderful to have in Japan. I can't tell you how many times I needed a reliable Wi-Fi connection to access maps, TripAdvisor, GuruNavi, and Google on my cell phone and tablet.

It is about the size of a small bar of soap, boots up fast, and the battery life lasts almost the entire day. It comes in a zippered pouch with charger and cable, and even some discount tourist coupons. You just match up the Wi-Fi name in your devices, and enter in the password and save. Your devices will automatically hook up to it every time it's on. EASY.

The price of rental was better than every other site I checked on the internet, and delivery was simple. The best part was returning the unit: You pack it in the included envelope and fill out the return address form, and walk to your nearest Lawson, 7-Eleven, or FamilyMart konbini, and give it to the clerk. (Your neighborhood convenience stores are used as Post Offices) They fill out some info on the return slip, stamp it, and send it back for you. SO EASY!!

Thank you VELTRA for the convenient, reliable Wi-Fi! I will definitely use VELTRA again the next time I'm in Tokyo. I highly recommend renting this Wi-Fi, I had such a great experience. VELTRA, You have just made a lifelong travel customer. Thank you!

Rating:
Attended as:Couples
Activity Date:2015/10/11
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EXCELLENT POCKET WIFI THAT GETS ME CONNECTED TO INTERNET EVERYWERE AND ANYTIME

Reviewed by: JOE015, 2015/10/22

I can't wait to write this review. The pocket wifi is amazing work of technology. It is so simple and yet powerful stuff. I am a wonder to myself and to get connected to Internet everywhere I go within the city. I don't have to rush back to my hotel for anything ( especially alongside my power bank). Once I hit the road, the hotel people never see my back until close to midnight. Yet, this pocket wifi never looses its power. Thank you and thank you. It makes my holiday a memorable one.

I highly recommend this Pocket wifi to anyone that want to have a fun filled holiday .

Unfortunately after my above review, my bag was stolen and this pocket wifi was one of the items lost. The company charged me ¥31000 for the lost router! Please keep the router securely at all times.

Rating:
Attended as:Solo Travelers
Activity Date:2015/10/16
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Wifi pocket rental tokyo

Reviewed by: Sabs, 2015/09/26

Reliable service. Easy set up and return. Was a life saver while traveling all around Japan. Highly recommended!

Rating:
Attended as:Friends
Activity Date:2015/09/02
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Very useful device when traveling in Japan

Reviewed by: Yna Cuartero, 2015/09/20

We rented Veltra's pocket wifi for 7 days. we asked that it be dropped off in our hotel. however, upon arriving in the hotel, we were informed by the front desk person that it has not arrived yet (that was around 11am). I was actually expecting that it will be there when we arrived, so this was quite disappointing for me. however, when our time for our check in has come, the receptionist handed it to me already (around 1pm), so i was happy already.

it was very useful especially when navigating around Japan. it helped us check the right routes to take. it was able to save us when we almost got lost when we accidentally missed our train stop.

We were not able to use the device however for one day because there was no signal. this was in Koyasan. Not a big deal however, because the place was small and we did not need it much for navigation.

The drop off was also very easy - we just left it in a box in their small booth in KIX airport.

Overall, we will still use Veltra when we go back to Japan.

Rating:
Attended as:Couples
Activity Date:2015/08/28
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Pocket wifi rental for 3 days

Reviewed by: Imee, 2015/08/08

Hi! The transaction process went smooth - delivery was also timely. However, we were not happy with the fluctuating connection experienced in different areas of Tokyo. It was very frustrating because we rented a pocket wifi to make our travel easier - but it did not happen.

Would not recommend.

Reply from activity provider

Thank you for choosing our service.

We would like to apologize for the inconvenience you had experienced.

We would like to let you know that there are some cases you may experience low connection or difficult to connect through WiFi, such as crowded places, bad weather condition, or if you are staying in the highest building.

we understand that it was difficult for you to connect WiFi, so you cannot contact us while you were traveling in Japan.

Again, we are very sorry for the inconvenience it may cause you.

We are doing to try our best in the future to give costumer a very good service.

Thank you very much for your valuable feed back,and we all appreciate it.

We are hoping for your kind consideration and happy to serve you again.

Best regards,

Rating:
Attended as:Friends
Activity Date:2015/07/26
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Very convenient

Reviewed by: Tokyolover, 2015/07/07

WiFi worked great in Japan. It was delivered to my parent's house and return it to nearest postal place. There is no extra charge for delivery. Including returning it.

Reply from activity provider

Thank you for using our service. We hope to see you again soon. :)

Rating:
Attended as:Families with Young Children
Activity Date:2014/12/24
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Highly recommend!

Reviewed by: Natalie, 2015/07/06

I had been looking all over the internet in regards to my options for using a phone or portable wifi device while in Japan. Most companies wanted about $14 USD per day. I'm so glad I found veltra! I highly recommend it to anyone traveling to Japan. I took it as far as Hiroshima with no service issues. It didn't always work in certain department store buildings, but that wasn't an issue for me at all. It helped me to navigate through the Tokyo train system by myself and keep in touch with family back home. If you are going to Japan for any length of time, you should rent this device.

Reply from activity provider

Thank you for using our service! We are glad that you enjoyed our service and we look forward to serving you again.

Rating:
Attended as:Solo Travelers
Activity Date:2015/04/16
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Best thing ever

Reviewed by: DORI, 2015/06/27

This was the best thing to cut down costs and still use my phone as much as i always do

Reply from activity provider

Thank you for liking our service. We hope to see you again.

Rating:
Attended as:Solo Travelers
Activity Date:2015/06/02
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