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Private Jomon Sugi Day Trekking Tour – Yakushima’s Only Eco-Certified Guide

4.30· 117 reviews

Highlights

A rewarding full-day trek to Jomon Sugi with an early morning start
Led by a certified ecotourism guide who provides friendly, attentive support
Perfect even for first-time hikers

What to expect

This Jomon Sugi trekking tour by Yakushima no Wa is the only one on the island certified by the Ministry of the Environment’s ecotourism program. The moment you reach Jomon Sugi after the long journey is truly unforgettable.

What's included

Guide fee

Packages (2)

Standard PlanDailyfrom USD 66.99

Private Charter Plan (July–November)Dailyfrom USD 468.96

Schedule

Pick-up at your accommodation (Miyanoura – Anbo area)
◆Important Notes
*Exact pick-up time will be confirmed by the guide the day before.
*This is a private tour. Selecting "Private guide" from the options is required.
Arrive at Arakawa Trailhead → Start on the old rail path
The trail begins from the Arakawa Trailhead, which has separate flush toilets for men and women. After getting ready, the long trek starts along the old rail path.
In summer, the sun begins to rise around departure time.

*The route may be reversed, starting from Shiratani Unsuikyo.
Kosugidani Bridge → Kosugidani Village Ruins
A historical logging village that once housed about 540 residents in 1960.
Kusugawa Junction → Sandai Sugi (Three Generations Cedar)
A bio-toilet is available at Kusugawa Junction. About 10 minutes along the rail path from there stands Sandai Sugi, a rare Yakusugi cedar that has survived through three generations—true to its name. In winter, the sun begins to rise near the end of the rail path.
Nioh Sugi → Enter the Ohkabu Trail
Pass the mighty Nioh Sugi, resembling a guardian statue. The steep ascent begins here. Be sure to use the last toilet before continuing—no toilets for the next 5 hours (toilet booths available).
Okina Sugi (Elder Cedar) Ruins → Wilson Stump
After passing Okina Sugi, the second-largest cedar after Jomon Sugi, you’ll reach Wilson Stump. This massive hollow stump is large enough to step inside. A natural spring flows from below, and when you look up, you’ll see a heart-shaped opening above.
Daiō Sugi (Great King Cedar)
A massive 3,000-year-old tree standing 25 meters tall with a 16-meter girth.
Meoto Sugi (Married Couple Cedar)
Two trees joined around 10 meters above ground, resembling a couple holding hands.
Jomon Sugi
The largest and most famous cedar on Yakushima. Its powerful presence will leave a lasting impression.
Descent via the same trail
Take caution on the return—fatigue can increase the risk of slips. In winter, sunset occurs near the end of the rail path.
Arrive at Arakawa Trailhead → Board the mountain bus
In summer, you’ll return to your hotel before sunset.
Around 18:30 Tour ends, Drop-off at your accommodation

Restrictions

Participants must be at least 4th grade in elementary school.
This tour involves a long walking distance. Please apply only if you are confident in your physical strength.
Pregnant individuals cannot participate in this tour.
This tour is intended for foreign guests who can communicate in basic everyday Japanese.
Please make sure to call the tour operator after arriving in Yakushima to confirm your participation. If no contact is made, the booking may be automatically canceled.
The pick-up time shown at the time of booking is tentative. The exact pick-up time will be confirmed the day before the tour.
About the Pick-up Area:
The Miyanoura–Anbo area refers to accommodations with addresses in Yakushima Town: Miyanoura, Kusukawa, Koseta, Funayuki, and Anbo.
*For guests staying in the Onoaida–Mugio area, pick-up arrangements will be discussed individually.
Additional Fees (Payable On-Site)

[Bus Fare] (Yakusugi Museum ⇄ Arakawa Trailhead)
・Chartered Bus:
-Until May 2026:Adults (Junior high school and older): ¥2,500 / Children: ¥1,250
-From June 2026: All Users ¥3,000 *No separate adult/child rates.
・Shuttle Bus:
-Adults (Junior high school and older): ¥2,000
-Children: ¥1,000
[Environmental Conservation Donations]
・Yakushima Mountain Area: ¥1,000 (Junior high school and older)

What to bring

Clothing:
Wear lightweight, quick-drying synthetic clothing suitable for movement.
Bring extra socks in case they get wet.
What to Bring:
・Backpack
・Rain gear (separate jacket and pants preferred)
・Folding umbrella
・Hiking boots
・Flashlight or headlamp
・Packed meals (breakfast and lunch)
・Water bottle
・Work gloves
・Towel
・Change of clothes (e.g., shirt, socks) packed in a waterproof bag
・Snacks such as candy or chocolate for energy
Packed breakfast and lunch are required
Portable toilet kit
Pocket tissues
Wet wipes
Cash

Other requirements

Guests with physical disabilities or medical conditions are kindly requested to inform the tour operator when making a reservation.
Participation may be refused at the guide’s discretion if a guest’s clothing, physical condition, or behavior is deemed inappropriate or disruptive to others. In such cases, no refunds will be issued.
Should the guide judge that a guest's attire is unsuitable for trekking, participation may be declined for the guest and all accompanying members of the same group.

Additional notes

As the trekking tour involves a long duration, please take extra care of your health and safety throughout the tour.
The tour may be canceled or the course may be altered due to weather, road conditions, or other unforeseen circumstances.
Pick-up and drop-off are available only at the same location (hotel).
If the drop-off location differs from the pick-up point, drop-off service will not be provided. Thank you for your understanding.
Guests staying outside the Anbo–Miyanoura area are asked to make their own way to a designated pick-up point within that area.
The exact meeting location will be arranged after booking.
If the tour is canceled after departure due to weather or other conditions, no refund will be provided.
This is a physically demanding course. The route may be adjusted based on the guide’s assessment of your fitness and pace.
The tour will be guided mainly in basic English. If communication becomes difficult, translation apps will be used to assist.

Operated by

yakushimanowa (Code:197121)

Cancellation policy

2-3 business days before (by 5:00 PM local time): 50%
After 5:00 PM the day before / No-show: 100%

Reviews

4.30

117 reviews

573

431

110

Guest photos 119

Memorable trekking!

Posted Date: 2026/07/20

Kawasaki

Three beginner women participated. It was our first experience, and we were a bit nervous, but thanks to the thoughtful care we received, we were able to enjoy ourselves and reach the finish line without any injuries. Thanks to our veteran guide, it truly became a wonderful memory. Now that I'm back, my body is sore, but I really think it was worth it. Above all, it's thanks to our guide!! Thank you so much for a truly enjoyable 10 and a half hours!!初心者の女性3名で参加しました。
初めての体験で緊張もありましたが、最後まで楽しくゴールできるよう、細かな気遣いをいただき、無事怪我なく帰ってこれました。
ベテランのガイドさんのおかげで本当にいい思い出となり、帰って来た今は体はバキバキですが、本当に行ってよかったと思っております。なにより、ガイドさんのおかげです！！本当に楽しい10時間半をありがとうございました！！

Machine translated from Japanese

Full of happiness in Wilson stock

Posted Date: 2026/05/20

ナッティー

The guide took photos from a very good angle, which became a great memory! Thank you for the early approach and pacing, anticipating the traffic.ガイドさんにとても良いアングルで写真を撮って頂き記念になりました！
渋滞になることを見越して早めのアプローチ＆ペース配分、ありがとうございました。

Machine translated from Japanese

A guided tour is recommended!

Posted Date: 2026/04/29

屋久島2度目

The guide was knowledgeable and had endless topics to discuss, which helped us get through the 10-hour round trip! This time, the weather was clear and the path was mostly non-slippery, but having the guide made me feel more secure, and I was able to enjoy the experience without worrying about pacing myself.知識が豊富で、話題も付きないガイドさんだったので、往復10時間乗り切れました！
今回は晴天で足元もほぼ滑らない道中でしたが、それでもガイドさんがいる方が安心で、ペース配分も考える必要なく楽しめました。

Machine translated from Japanese

The guide was the most energetic and fun!

Posted Date: 2025/10/16

ともか

Thank you for the bright and fun time! The trolley path was really tough, but I was able to enjoy it and push through thanks to the quizzes and other distractions! You also answered my questions in detail along the way, and I learned a lot about nature! Thank you!明るく楽しい時間をありがとうございました！
トロッコ道は本当に辛かったですが、クイズなどで気を紛らわせていただき、楽しく頑張れました！
歩いている途中気になった質問にも、詳しく答えてくださり、たくさん自然について知ることができました！
ありがとうございました！

Machine translated from Japanese

Reply from yakushimanowa

Dear Tomoka,

Thank you for participating in the Jomon Sugi trekking and for sharing your experience.

During long treks, while natural explanations are important, walking in a fun way helps reduce fatigue, increases concentration, and minimizes the risk of injury. I would like to continue this style moving forward.

We sincerely look forward to your next visit to the island.

Best regards,
Guide Tsugimuraともか様

この度は、縄文杉トレッキングにご参加頂き、また体験談の投稿も頂きありがとうございました。

長時間歩くトレッキングでは自然解説はもちろんですが、楽しく歩いたほうが疲れないですし集中力が上がり怪我も少なく済みますので
これからもこのスタイルで頑張っていきたいです。

それではまたのご来島を心よりお待ちしております。

担当ガイド　津曲

Machine translated from Japanese

Emotional Jomon Sugi Trekking

Posted Date: 2025/10/13

となりのおざわさん

I was completely taken aback when I heard it would be an 11-hour round trip for the trekking. The engaging talk and thoughtful attention from Tsugimachi Guide (nicknamed "Director"), along with his extensive knowledge, made the day fly by. The dialect quiz was especially fun, and I still think back on it fondly after returning home!

Moreover, the last stop at Jomon Sugi was so moving that it brought tears to my eyes. I now understand why it's said to be a place you should visit at least once in … I was completely taken aback when I heard it would be an 11-hour round trip for the trekking. The engaging talk and thoughtful attention from Tsugimachi Guide (nicknamed "Director"), along with his extensive knowledge, made the day fly by. The dialect quiz was especially fun, and I still think back on it fondly after returning home!

Moreover, the last stop at Jomon Sugi was so moving that it brought tears to my eyes. I now understand why it's said to be a place you should visit at least once in your lifetime. Choosing Yakushima for our honeymoon was definitely the right decision.

Tsugimachi Guide mentioned that those who see Jomon Sugi never get divorced, so if you wish for a happy marriage, you should definitely go! Thank you once again, Tsugimachi Guide! 往復11時間と聞いて完全にビビった形でスタートしたトレッキング。
津曲ガイド（愛称：監督）の飽きさせないトークや細かな気配り、豊富な知識であっという間の1日でした。特に方言クイズはとても面白く帰宅後も思い出してホッコリしてます笑
また、最後の縄文杉は自然と涙が出るくらい感動しました。一生に一度は行くべき場所と言われる意味がわかりました。
新婚旅行で屋久島を選んで大正解でした。
縄文杉を見た人は離婚しないと津曲ガイドが言っていたので、夫婦円満を願う人は是非行ってみてください！改めて津曲ガイド、ありがとうござ… 往復11時間と聞いて完全にビビった形でスタートしたトレッキング。
津曲ガイド（愛称：監督）の飽きさせないトークや細かな気配り、豊富な知識であっという間の1日でした。特に方言クイズはとても面白く帰宅後も思い出してホッコリしてます笑
また、最後の縄文杉は自然と涙が出るくらい感動しました。一生に一度は行くべき場所と言われる意味がわかりました。
新婚旅行で屋久島を選んで大正解でした。
縄文杉を見た人は離婚しないと津曲ガイドが言っていたので、夫婦円満を願う人は是非行ってみてください！改めて津曲ガイド、ありがとうございました！！

Machine translated from Japanese

Reply from yakushimanowa

Dear Mr. Ozawa,

Thank you very much for participating in the Jomon Sugi trekking tour and for sharing your experience. Since the pandemic, there has been an increase in couples visiting Yakushima for their honeymoon, and all of them are leaving with strengthened bonds.

Surely, your trip to Yakushima has deepened your connection even further. We hope you continue to enjoy a happy marriage, and when you have a new family member, please come back to Yakushima again when they grow up.

We sincerely look… Dear Mr. Ozawa,

Thank you very much for participating in the Jomon Sugi trekking tour and for sharing your experience. Since the pandemic, there has been an increase in couples visiting Yakushima for their honeymoon, and all of them are leaving with strengthened bonds.

Surely, your trip to Yakushima has deepened your connection even further. We hope you continue to enjoy a happy marriage, and when you have a new family member, please come back to Yakushima again when they grow up.

We sincerely look forward to welcoming you back.

Yakushima Circle
Guide in charge, Tsugimura となりのおざわさん

この度は、縄文杉トレッキングツアーにご参加頂きそして体験談も投稿頂き誠にありがとうございます。
コロナ以降、新婚旅行で屋久島に訪れるご夫婦が増えており、全員が絆が深まって屋久島を離島されてます。

きっとお二人も今回の屋久島の旅で絆がさらに深まったのではないでしょうか。
これからも夫婦円満でいつか新しい家族が出来て、その子が大きくなったらまた屋久島に遊びに来て下さいね。

心からお待ちしております。

屋久島の輪
担当ガイド　津曲

Machine translated from Japanese

Thanks to you, it was a great Jomon Sugi hike.

Posted Date: 2024/09/15

ムら

It rained heavily, but I was able to finish the climb safely. The tour guide shared various episodes along the way.

You should bring a few extra portable toilets!雨がすごく降りましたが、無事登り終えることができました。
ツアーの方から途中途中で色々とエピソードなど教えていただけます。

携帯トイレは少し多めに持っていくべきです！

Machine translated from Japanese

Majestic and grand.

Posted Date: 2024/08/14

闘将雨宮

August 13
Woke up at 3 AM
The pick-up bus was at 4 AM
Started from Arakawaguchi before 6 AM
Walked 8 kilometers along the gently sloping trolley path
Along the way, I crossed a bridge without handrails and another bridge where a fatal accident had occurred, which made for a thrilling experience that never got boring.
I was fortunate enough to see Yakushima deer along the way, and then the trolley path came to an end. After a short break, I finally challenged the steep mountain trail. From … August 13
Woke up at 3 AM
The pick-up bus was at 4 AM
Started from Arakawaguchi before 6 AM
Walked 8 kilometers along the gently sloping trolley path
Along the way, I crossed a bridge without handrails and another bridge where a fatal accident had occurred, which made for a thrilling experience that never got boring.
I was fortunate enough to see Yakushima deer along the way, and then the trolley path came to an end. After a short break, I finally challenged the steep mountain trail. From here, ancient Yakusugi trees over 1,000 years old appeared regularly, making the hike even more engaging.
And finally, I was able to pay my respects to the majestic Jomon Sugi. Its size and the carved contours allowed me to feel the years this tree has endured. I was satisfied to capture its grand and imposing figure in photos.
On the way back, the fatigue from the ascent set in, and descending the steep steps and the long trolley path afterward nearly caused my calves to cramp. By the way, I am a sub-4 hour runner in the full marathon, so I realized that this trekking required a fair amount of stamina.
However, thanks to our guide, Tsugimura, who provided interesting stories and took photos at just the right spots, I think it turned out to be a fulfilling trekking experience. Thank you very much. 8月13日
起床3時
迎えのバスは4時
荒川口からのスタートは6時前
なだらかながらも延々とトロッコ道を8キロ歩行
途中手すりなしの橋を渡ったり、手すりはあるけど死亡事故が起きた橋を渡ったり、なかなかスリリングで飽きることはありませんでした。
途中屋久鹿を見る幸運にも恵まれてトロッコ道は終了。一休みしてからいよいよ険しい山道に挑みます。ここからは定期的に樹齢1000年以上数千年の屋久杉が現れてこれまた飽きない登山でした。
そして最後に大御所縄文杉を拝むことができました。その大きさと刻み込まれた凹凸はこの縄文杉の過ごした… 8月13日
起床3時
迎えのバスは4時
荒川口からのスタートは6時前
なだらかながらも延々とトロッコ道を8キロ歩行
途中手すりなしの橋を渡ったり、手すりはあるけど死亡事故が起きた橋を渡ったり、なかなかスリリングで飽きることはありませんでした。
途中屋久鹿を見る幸運にも恵まれてトロッコ道は終了。一休みしてからいよいよ険しい山道に挑みます。ここからは定期的に樹齢1000年以上数千年の屋久杉が現れてこれまた飽きない登山でした。
そして最後に大御所縄文杉を拝むことができました。その大きさと刻み込まれた凹凸はこの縄文杉の過ごした年月を感じることができました。雄大かつ魁偉な姿を写真に収めて満足でした。
帰りは登りの疲れが出てきて急な段差をくだる山下りとそのあと延々と続くトロッコ道で最後はふくらはぎは攣りそうになりました。ちなみに私はフルマラソンサブ4ランナーですから、このトレッキングはそれなりに体力を要求されると実感しました。
ただトレッキングの間興味ある話を提供してくれ、かつ的確な場所で撮影をしてくれたガイドの津曲さんのおかげで充実したトレッキングになったと思います。ありがとうございました。

Machine translated from Japanese

This is my friend's impression who went with me.

Posted Date: 2024/07/23

正直者

This is feedback regarding the guide.
My friend and I participated in a long-awaited Yakushima tour.
It was a group of six, and our bus was delayed due to various troubles, so we were rushed by the guide from the start.
We were told that if we didn't drink water, we would be made to retire, and when we fell behind, we were told we didn't have to rush and were moved to the back.
We were made to walk quickly to Jomon Sugi, and thanks to that, we safely arrived at Jomon Sugi, but while other gu… This is feedback regarding the guide.
My friend and I participated in a long-awaited Yakushima tour.
It was a group of six, and our bus was delayed due to various troubles, so we were rushed by the guide from the start.
We were told that if we didn't drink water, we would be made to retire, and when we fell behind, we were told we didn't have to rush and were moved to the back.
We were made to walk quickly to Jomon Sugi, and thanks to that, we safely arrived at Jomon Sugi, but while other guides were providing various explanations, ours did not do so.
On the way back, we wanted to arrive by 5 PM, so we couldn't take photos freely, and when my feet started to hurt and I fell behind, we were scolded for breaking the line. I felt blue.
I understand the guide's goal was to safely deliver us back, so I was grateful that we made it back safely, even if I had to concede a lot.
However, I thanked the guide twice at the end, but I was ignored. If you are a guide, regardless of how things went along the way, I think it's important to say a word of thanks at the end.
If guiding is your profession, I would like you to treat all participants equally; I don't think I can recommend this to friends who are considering joining.
A final word of appreciation for the participants would be nice. I envied those who said they had fun. ガイドさんに関する意見です。
友人と2人で念願の屋久島ツアーに参加しました。
6人のツアーで、私たちのバスがいろいろなトラブルで遅れ、最初からガイドに急がされました。
水を飲まないとリタイアさせると言われたり、後ろにつくとそんなに急がなくてもいいと後ろに回されたり。何せ早く縄文杉までとひたすら歩かされ、お陰さまで無事縄文杉に到着しましたが、他のガイドは色々な説明をしてくれていましたが、そういうこともなかった。帰りも17時には着きたいと自由に写真を撮ることもできず、足が少し痛くなってきて遅れると、勝手に列を… ガイドさんに関する意見です。
友人と2人で念願の屋久島ツアーに参加しました。
6人のツアーで、私たちのバスがいろいろなトラブルで遅れ、最初からガイドに急がされました。
水を飲まないとリタイアさせると言われたり、後ろにつくとそんなに急がなくてもいいと後ろに回されたり。何せ早く縄文杉までとひたすら歩かされ、お陰さまで無事縄文杉に到着しましたが、他のガイドは色々な説明をしてくれていましたが、そういうこともなかった。帰りも17時には着きたいと自由に写真を撮ることもできず、足が少し痛くなってきて遅れると、勝手に列を崩すなと怒られ、気持ちはブルー。
私たちを無事に送り届けるというガイドの目的もわかるので、私たちも100歩譲って無事に帰ってこれたことには感謝しました。
ただ、最後にありがとうございましたとガイドに2度も声掛けしましたが無視されました。ガイドであれば、途中がどうであれ、最後にはお疲れ様でしたの一言は声かけた方がいいのではないでしょうか？
ガイドを職業とするなら、参加者には平等に接してほしいものです、行きたいと考えてる友人にも勧めることができそうにないです。
最後に一言は参加者に労ってほしいですね。
楽しかったと言ってる人たちが羨ましかったです。

Machine translated from Japanese

I walked a lot, but it was fun.

Posted Date: 2024/06/16

お味噌汁沁みました

Due to heavy rain the day before, we were unsure if the bus would run, but we managed to get to the location, and by the time we departed, the rain had mostly stopped and it turned sunny. We were lucky.

I was really happy to see the Jomon Sugi after walking and walking. The water was incredibly delicious.

The guide shared a lot of information about the mountains, Jomon Sugi, and Yakushima, which was very helpful. It was a long tour, but I enjoyed it. Thank you very much.前日からの大雨でバスが出るかどうかの状況でしたがなんとか現地入り出来、出発前にはほぼ止んでいてその後晴れに。ラッキーでした。

歩いて歩いて歩いて目指した縄文杉を見る事が出来てうれしかったです。
水がすごく美味しかった

ガイドさんは山や縄文杉の事、屋久島についてなど色々お話しして下さり、為になりましたし長いツアーでしたが楽しかったです。
ありがとうございました。

Machine translated from Japanese

There are good and bad guides.

Posted Date: 2024/05/23

nancy

I think opinions about the tour company and the guide can vary. Compared to another tour that contacted us the day before and the day before that, providing detailed information about what to bring, the meeting place, and the time, we did not receive any communication regarding the Jomon Sugi trekking until the day before. Since we were scheduled to participate in the Shiratani trekking that afternoon, there was a possibility that we wouldn't have reception, so we had to reach out ourselves.

On … I think opinions about the tour company and the guide can vary. Compared to another tour that contacted us the day before and the day before that, providing detailed information about what to bring, the meeting place, and the time, we did not receive any communication regarding the Jomon Sugi trekking until the day before. Since we were scheduled to participate in the Shiratani trekking that afternoon, there was a possibility that we wouldn't have reception, so we had to reach out ourselves.

On the day of the tour, after getting off the shuttle bus, while other guides were calling out names to gather participants, our guide did not call out names, leaving participants to search for the guide. While it’s good to be cautious for safety during the trek, the way it was communicated was harsh and rude. At the very least, we are customers, and although we did not argue at the time and complied, we were criticized despite not being slow or unprepared.

I still feel upset about it. If they want to project professionalism, they might consider developing a more engaging way of communicating. ツアー会社、ガイドによって賛否が分かれると思います。
前日、前々日から連絡をくださって、持ち物、待ち合わせ場所、時間など、丁寧に教えてくださった別のツアーに比べて、翌日の縄文杉のトレッキングでは前日になっても連絡がこなくて、その午後から白谷のトレッキングに参加予定だったので、電波が届かない可能性もあったもので、こちらから連絡をしたくらいです。当日も、シャトルバスを降りて、ほかのガイドさんは名前を呼んで参加者を集めている中、私たちのガイドさんは名前も呼ばず、参加者がガイドさんを探す始末。
安全のために… ツアー会社、ガイドによって賛否が分かれると思います。
前日、前々日から連絡をくださって、持ち物、待ち合わせ場所、時間など、丁寧に教えてくださった別のツアーに比べて、翌日の縄文杉のトレッキングでは前日になっても連絡がこなくて、その午後から白谷のトレッキングに参加予定だったので、電波が届かない可能性もあったもので、こちらから連絡をしたくらいです。当日も、シャトルバスを降りて、ほかのガイドさんは名前を呼んで参加者を集めている中、私たちのガイドさんは名前も呼ばず、参加者がガイドさんを探す始末。
安全のために道中で注意をされるのはよいのですが、言い方がきついし、口が悪い。少なくとも私たちは客ですし、その場で反論はせずに、従っていましたが、もたもたしていたわけでもないのに、文句ばかり言われた。
今も気分が悪い。プロ感を出すなら、もう少し、楽しませるような話術も身に着けてもよいのでは。

Machine translated from Japanese

Reply from yakushimanowa

Dear Nancy,

Thank you for participating in the trekking tour.

We have been instructing our guides to be mindful of their tone, but this year, there have been many incidents of falls and slips. Some guides encourage gently, while others may speak a bit more firmly to ensure safety.

I completely understand that you would prefer a gentle approach, and I will remind our guides to be careful with their language.

Additionally, the pre-tour confirmation process varies by guide company.

Our company has a sys… Dear Nancy,

Thank you for participating in the trekking tour.

We have been instructing our guides to be mindful of their tone, but this year, there have been many incidents of falls and slips. Some guides encourage gently, while others may speak a bit more firmly to ensure safety.

I completely understand that you would prefer a gentle approach, and I will remind our guides to be careful with their language.

Additionally, the pre-tour confirmation process varies by guide company.

Our company has a system where customers contact us upon arriving in Yakushima. The reason is that while we are aware of your arrival time, many customers are busy with baggage claim and rental car arrangements right after arrival, so they tend to call us once they have settled down. This contact information is also noted on the application page and voucher.

That is all. Ｎａｎｃｙ様

この度は、トレッキングツアーにご参加頂きありがとうございます。

ガイドの口調については再三気を付けるよう指導しておりますが、今年に入り、転倒・滑落事故が多発しており優しく促すガイドもいれば
怪我をさせないよう多少きつく言うガイドもいます。

お客様にとっては優しく言ってもらいたい気持ちは十分分かりますので、再度言葉使いには気を付けるよう注意致します。

あと、ガイド会社によって事前確認は違います。

弊社はお客様が屋久島に到着したら弊社に連絡を取るシステムを取っています。

理由は、お客様の到着時間は… Ｎａｎｃｙ様

この度は、トレッキングツアーにご参加頂きありがとうございます。

ガイドの口調については再三気を付けるよう指導しておりますが、今年に入り、転倒・滑落事故が多発しており優しく促すガイドもいれば
怪我をさせないよう多少きつく言うガイドもいます。

お客様にとっては優しく言ってもらいたい気持ちは十分分かりますので、再度言葉使いには気を付けるよう注意致します。

あと、ガイド会社によって事前確認は違います。

弊社はお客様が屋久島に到着したら弊社に連絡を取るシステムを取っています。

理由は、お客様の到着時間は弊社でも把握していますが、到着直後に手荷物受取やレンタカー受付で忙しいお客様も多く落ち着いてから電話頂いております。
お客様から弊社へ連絡する事は申込ページやバウチャーにも記載しております。

以上です。

Machine translated from Japanese