Retro Kimono, Hakama or Evening Gown Dressing and Rental in Hakodate reviews, Hakodate/ Onuma tours & activities, fun things to do in Hakodate/ Onuma | VELTRA

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Retro Kimono, Hakama or Evening Gown Dressing and Rental in Hakodate

Overall Rating

4.73 4.73 / 5

Reviews

11 reviews
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Can be better

Reviewed by: Ecap, 2019/05/27

There was a wide range of kinomos and I was satisfied with the kimono. The hair styling was rushed and there was no choice of styles. The location was in an open area and there was no change room or sitting space. The place was busy with several people getting dressed and seemed quite disorganized. We wanted to do the extension for another 1 hour and it was clearly stated on the voucher that "Hourly extensions are available for JPY 1,000 for adults." However, they charged JYP 2,000/hour which was a surprise. For the price that I paid, I was not satisfied with the overall service quality and the miscommunication of the additional fees.

Reply from activity provider

Thank you very much for visiting us when you were in Hakodate.and we sincerely apologize for any inconvenience and un necessary stress that we have caused due to our fault.

Our staff charged you for wrong amount.

We have processed through VELTLA a refund of 1,000yen which is the amount that you were overcharged due to our error.

Please wait for a while.

Please be advised that we do normally charge 2,000yen for the 1 hour extension.
However, during the time you have visited us, we were offering a special price of 1000yen only for customers who booked online through VELTLA.Our staff was not properly informed about this discount due to our oversight and my poor management.

We are grateful to you for bringing this issues to our attention and will definitely reevaluate the quality of our service,and make every effort to improve our service so that type of error do not get repeated.

Rating:
Attended as:Couples
Activity Date:2019/04/29
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