Dear Mai,

Thank you for using Sky Hop Bus Kyoto. We are very pleased to hear that you enjoyed the tour on our open-top bus.

Sky Hop Bus operates in Japan using the same system as the well-known double-decker "hop-on hop-off bus" found in major cities around the world. It is a popular choice among visitors to Japan, especially since the easing of entry restrictions on October 11, which has led to an increase in international tourists using our service.

We believe that experiencing the bus interior, which captures an overseas atmosphere, is a refreshing experience. The views from the open seats, where you can feel the wind and scents, are sure to create lasting memories.

Our operations for this year will end on November 30, but we plan to resume service around March next year. If you have the opportunity, we would love for you to ride with us again.

Dear Tomoko,

Thank you for using Sky Hop Bus Kyoto. We are very pleased that you enjoyed the open-top bus while sightseeing in Kyoto. Sky Hop Bus Kyoto operates without transfers to the major tourist attractions in the city, making the journey itself exciting and memorable on our special open-top buses. We also established a new bus stop at Ginkaku-ji last fall, allowing for seamless connections between the three major sites: Kinkaku-ji, Ginkaku-ji, and Kiyomizu-dera.

Our operations will end on November 30 this year, but we plan to resume in March next year. It’s a convenient and enjoyable ride, so please consider using us again if the opportunity arises.

Dear Tsuntsun,

Thank you for using Sky Hop Bus Kyoto.

Sky Hop Bus is one of the few types of sightseeing buses in Japan that offers the convenience of connecting major tourist destinations without transfers, while also providing a unique experience through an open bus. In major cities overseas, it operates as a "hop-on hop-off bus." We aim to attract not only domestic customers but also many international visitors, and we have adopted a voice guidance system in seven languages for sightseeing information, without live guides. Due to the open-air seating, surrounding sounds can be unavoidable, making it difficult to hear without increasing the volume. We acknowledge this issue and apologize for any inconvenience it may have caused.

We also apologize for any shortcomings in our attendants' service. Given that the attendants are responsible for safety and fare collection on this special open bus, we always emphasize the importance of providing maximum hospitality, including attentiveness and communication with customers. Even if we believe we are doing well, if that does not come across to our customers and causes discomfort, it does not count as success. We will reaffirm our commitment as a tourism provider to overcome these challenges and work together as a company to welcome our customers.

If you have another opportunity, please consider using Sky Hop Bus Kyoto again.

Additionally, for an open bus with live guidance, we recommend Sky Bus Kyoto. It departs from the same location as Sky Hop Bus Kyoto, the Karasuma Exit of Kyoto Station, and offers a drive course of about 60 minutes. We hope you will consider using it as well.

Dear P-chan,

Thank you for using Sky Hop Bus Kyoto. Our concept is to allow you to freely explore major tourist spots without transfers, enjoying the unique experience of traveling on an open bus.

Regarding the bus schedule, while society is gradually returning to the atmosphere before COVID-19, we are currently operating on a temporary reduced schedule that is not at the scale of our pre-COVID operations. We apologize for any inconvenience this may cause.

In the future, we will work on increasing bus stops and improving routes to enhance customer convenience, as well as adding value through digital maps, special tickets, and walking tours.

If you have the opportunity, we would love for you to use our service again. We look forward to welcoming you back.

Dear Masamasa,

Thank you for using the Sky Hop Bus Kyoto. We sincerely apologize for the inconvenience caused by the ongoing crowds throughout the day. However, we are delighted to hear that you were able to enjoy your experience despite the situation.

The Sky Hop Bus offers the convenience of not needing to transfer to major tourist attractions, along with the unique experience of an open-top bus, making it a rare sightseeing activity in Japan. If you have the opportunity, we would love for you to use our service again.

We look forward to welcoming you back.

Dear Mi & Yu,

Thank you for using Sky Hop Bus Kyoto. We sincerely apologize for the inconvenience caused by the crowding on the day of your visit.

This year, in response to the increasing interest in tourism, we have enhanced our schedule compared to last year and have been operating in preparation for the autumn season. However, due to the high number of customers, we unfortunately faced a shortage of transport capacity at certain times, which caused significant inconvenience.

Given the circumstances of operating with special vehicles, there are challenges, but we are committed to building a flexible operation system that can meet our customers' expectations, especially during peak times.

Additionally, regarding bus stops, we have been increasing stops near tourist attractions since our opening, but we still have challenges to address in terms of customer convenience.

We apologize for the inconvenience caused. If you have the opportunity, we hope you will use Sky Hop Bus Kyoto again.

Dear MYMY,

Thank you for using Sky Hop Bus Kyoto. The open-top bus is inevitably affected by the heat and cold, but the view from the second-floor open seats, along with the breeze, sounds, and scents of the city, offers a unique experience that you can't enjoy in your daily life. We are very pleased to hear that you enjoyed it.

Sky Hop Bus Kyoto provides the convenience of reaching major tourist attractions without transfers. We will continue to work on improving convenience, including expanding bus stops.

If you have the opportunity, please ride with us again. We look forward to your next visit.

Dear 400R,

Thank you for using Sky Hop Bus Kyoto.

We apologize for any inconvenience regarding the bus stops. Since they are not all located near terminals or major landmarks, we will continue to provide further information through the bus stop guide menu and digital map on the official Sky Hop Bus Kyoto website.

Sky Hop Bus Kyoto aims to provide enjoyable transportation to major tourist destinations without transfers, using open-top buses. We are working towards establishing bus stops in more convenient locations to enhance accessibility for sightseeing. Above all, we strive to ensure that your time spent on Sky Hop Bus Kyoto is comfortable and becomes a memorable experience.

We sincerely look forward to your next visit.

Dear Mina,

Thank you for using Sky Hop Bus Kyoto. We aim to connect the main attractions of Kyoto without the need for transfers, and we want you to enjoy your journey on our open-top buses. While some buses may have roofs, they feature see-through glass to allow you to enjoy the view of the sky, making them one of the few vehicles of their kind in Japan.

The open-top bus offers a roofless, open-air seating environment, allowing you to directly experience the wind, sounds, and scents of the city. Even ordinary things like traffic lights, pedestrian bridges, and road signs become points of interest while riding the open bus.

Although we are somewhat vulnerable to the heat and cold, Sky Hop Bus Kyoto operates daily until November 30.

If you have the opportunity, we would love for you to use our service again. We sincerely look forward to your next visit.

Dear Osugi,

Thank you for riding with Sky Hop Bus Kyoto.

Sky Hop Bus Kyoto connects the highlights of Kyoto, alleviating concerns about transfers. You can enjoy your travels on our open-top bus, experiencing something out of the ordinary. Our audio guidance is available in multiple languages, allowing international customers to use our service as well.

Kyoto is just entering the peak of the autumn foliage season. We will be operating daily until November 30 this year, so if you have the opportunity, please consider using our service again. Please note that delays may occur due to road congestion, especially on weekends, so plan your trip accordingly.

We look forward to serving you again.

Dear Nokio,

Thank you for using the Sky Hop Bus Kyoto. We are very pleased to hear that you enjoyed your experience.

The Sky Hop Bus allows you to explore various tourist spots around the city without the hassle of transfers, and we believe that the unique and exciting open bus experience is a significant highlight. Additionally, we are working on providing tools for enjoying the surrounding areas, such as digital maps and walking tours, so that our service is not only fun while riding but also enjoyable when you get off. We aim to create a comprehensive sightseeing scheme.

As autumn deepens, we are entering the best season for open buses. We would be delighted if you could ride with us again.

We sincerely look forward to your next ride, Nokio.

Dear Mam 3,

Thank you very much for riding the Sky Hop Bus Kyoto. We are delighted to hear that you enjoyed your day from the morning.

The Sky Hop Bus offers a route that covers the must-see attractions in Kyoto, allowing you to experience the views and breeze from an open-top bus without the need for transfers. While it can be a bit challenging in rain or extreme temperatures, we are committed to creating a product that satisfies our customers in any situation.

As autumn deepens, it will be the best season for exploring Kyoto with the Sky Hop Bus. We have great value tickets available, including the plan you reserved this time, so we hope you will visit us again.

All of our staff sincerely look forward to your next ride.

Dear Shiro-san,

Thank you for using the Sky Hop Bus Kyoto. We sincerely apologize for the discomfort caused by the continuing summer-like temperatures in Kyoto during September.

We are taking measures against the heat, such as operating half-roof vehicles equipped with ice packs and some air-conditioned compartments, but we have yet to find a fundamental solution. We are continuously exploring ways to provide a more comfortable riding environment.

In the midst of this, we are relieved and very pleased to hear that you enjoyed the views of Kyoto from the high vantage point of the open-top bus. While we cannot change the temperature, we hope you were able to fully enjoy the sights, sounds, and scents of the city as part of your sightseeing experience. We hope you will consider using our service again.

All of our staff sincerely look forward to welcoming you back.

Thank you for using Sky Hop Bus Kyoto. We sincerely apologize for any discomfort caused regarding the pricing.

The plan you applied for is a special plan offered through the travel company website you booked with, allowing you to enjoy it at a discounted rate compared to the regular price. Various travel companies have different plans and purchasing conditions, so we hope you can search for and select a more advantageous plan for yourself.

However, we acknowledge that the variety of plans can sometimes be overwhelming, and we apologize for any confusion this may have caused.

Receiving feedback like yours is undoubtedly a valuable opportunity for us to improve our product offerings and enhance the overall service of Sky Hop Bus. We are truly grateful for your time and for sharing your thoughts with us.

As the tourism landscape changes, Sky Hop Bus aims to become a more convenient and enjoyable transportation option that holds significance for both our customers and Kyoto through improved services.

If you have the chance to see this transformation, we would be very pleased. We hope you will consider using our service again in the future. All of us at Sky Hop Bus are looking forward to welcoming you aboard again.

Dear Kyoko,

Thank you for riding the Sky Hop Bus Kyoto. We sincerely apologize for the inconvenience caused by the vehicle breakdown, which resulted in the use of a substitute vehicle that did not meet your expectations. We are committed to ensuring thorough vehicle maintenance to prevent such incidents from occurring in the future.

The Sky Hop Bus features a double-decker open-top bus, and we will work closely with our operations, field, and sales departments to maintain a high standard of service, taking into account vehicle maintenance and schedule settings.

Regarding the ticket information, we will consider changing the display method to avoid any misunderstandings for our customers. Additionally, while adjustments to bus stops in the surrounding areas may take time, we aim to enhance convenience for our customers.

We apologize for the inconvenience caused this time, and we would be grateful if you would consider using our service again in the future. Thank you for your continued support.

Thank you for using Sky Hop Bus Kyoto. We apologize for the inconvenience caused by the limited number of services. Initially, we operated every 30 minutes, but due to the spread of the COVID-19 virus, we have been running on a provisional schedule since April 2020, resulting in fewer operating days and services. In the future, we will make various improvements to our schedule and operations based on social conditions and needs. The service will end on May 8, and the next operation is scheduled to begin on September 17, so if you have the opportunity, please make sure to use our service. All of us at Sky Hop Bus are sincerely looking forward to welcoming you.

Dear Rumirumi,

Thank you for using our service. We apologize for the inconvenience caused by the city traffic. The Sky Hop Bus has established bus stops near major tourist attractions, hotel clusters, and various train stations to enhance convenience. In October 2021, we opened the Ginkaku-ji bus stop, allowing us to cover popular areas including Kinkaku-ji, Ginkaku-ji, and Kiyomizu-dera. Currently, we are operating with reduced service due to the social situation, and we apologize for any inconvenience this may cause. Although we are currently not in operation, we plan to resume service on March 19. We hope you will use our service for outings to cherry blossom viewing spots. From the open-deck seats, you can enjoy the cherry blossoms up close, and when the wind blows, the petals come flying into the passenger area, which is a unique experience with the Sky Hop Bus. All of us at Sky Hop Bus are looking forward to welcoming you aboard.

Thank you for riding with Sky Hop Bus Kyoto. As the cold season has arrived, we are very pleased to hear that you enjoyed your experience. Our open-top bus structure and various infection prevention measures are in place, so you can ride with peace of mind. Since your travel date was on a weekend, we apologize for the delays caused by road congestion. Due to the current social situation, there has been an increase in travel by private cars, leading to an environment where traffic jams are more likely to occur. We can only advise you to allow extra time when planning your travel itinerary, and we sincerely apologize for this limitation.

In response to these circumstances and customer feedback, we have introduced the Platinum Map at Sky Hop Bus Kyoto. This includes convenient features such as bus stop schedules, tourist information around bus stops, directions from bus stops to sightseeing spots, and bus location tracking. We encourage you to visit the official Sky Hop Bus Kyoto website. We aim to provide a more convenient and user-friendly sightseeing scheme for our customers and will continue to strive for further service improvements. We look forward to your next visit, and all of us at Sky Hop Bus are sincerely waiting for you.

Thank you for using Sky Hop Bus. We apologize for any inconvenience regarding the frequency of our service. Until March 2020, we operated every 30 minutes, but due to the current social situation, we have regrettably had to adjust our schedule to a temporary operation of every 60 to 70 minutes. We believe that as the social situation stabilizes and travel and tourism return, allowing more customers to visit, we will be able to resume our regular schedule. We will continue to strive to provide valuable sightseeing activities for our customers. We appreciate your continued support of Sky Hop Bus and look forward to your next visit. Sincerely, the Sky Hop Bus staff.

Thank you for riding the Sky Hop Bus. Although it is getting a bit chilly, we are very pleased to hear that you enjoyed your experience. Starting in October, we have established a new bus stop at Ginkaku-ji, allowing for direct access to major locations in Kyoto, including Kinkaku-ji and Kiyomizu-dera, without transfers. The views from the high vantage points are different from usual, and from the open-deck seats, you can take many photos without any obstructions. Currently, we are operating on a special schedule, which means there are fewer buses than usual, and we apologize for any inconvenience this may cause. We hope you can check the bus times and enjoy your sightseeing. As the cold season approaches, the Sky Hop Bus is energetically navigating through the streets of Kyoto. All of us at Sky Hop Bus sincerely look forward to your next visit.

Dear Tabasa, thank you very much for using the Sky Hop Bus. We appreciate your feedback that you enjoyed the ride. Many guests express that even familiar scenery offers new discoveries when viewed from the open-top bus. If you can feel the breeze from the seats at the back, it enhances the attraction experience even more, so please give it a try on your next visit. We look forward to serving you again.

Dear former princesses, thank you very much for using the Sky Hop Bus this time. We are also very pleased to hear that you enjoyed it. Although we opened in April last year and our recognition is still low, we hope that you can move efficiently between tourist spots and spend a little more time relaxing at each location. We are truly delighted that the open bus was a deciding factor for your trip. Although we will be temporarily out of service until March, we will resume in the beautiful spring season, and we look forward to your next visit.

Dear Chavi, thank you very much for using Sky Hop Bus. We sincerely apologize for not being able to operate as scheduled due to traffic. However, we are glad to hear that you enjoyed your experience. We look forward to serving you again with Sky Hop Bus in the future.

Dear Akk, thank you very much for using Sky Hop Bus. We apologize for the inconvenience caused by not being able to board due to full capacity at Kyoto Station. As we have entered mid-November, it seems that the autumn foliage season in Kyoto has reached its peak, leading to a concentration of customers. We are taking measures such as preparing additional buses based on the reservation situation. We look forward to your next visit. Thank you for your feedback.

Dear Kacchi, thank you very much for using Sky Hop Bus. We sincerely apologize for the inconvenience caused during the QR code verification at the time of boarding. We would like to use your feedback regarding your ride to make improvements. We look forward to your next visit. Thank you for your feedback.

Dear May, thank you very much for using Sky Hop Bus. Until now, we have operated at 30-minute intervals, but due to the current COVID-19 situation, we have faced a significant decrease in demand and have had to reduce our operating frequency to cut costs. We sincerely apologize for any inconvenience this may have caused. Additionally, we would like to improve the information provided to customers regarding places like Kinkaku-ji. Thank you for your feedback, and we look forward to serving you again.