Reviewed by: Akio
It's extremely difficult to capture whales with a smartphone or camera, so it's best to give up quickly and leave the photography to the staff. They will upload the photos for you. I'm impressed by the remarkable shots they managed to take, such as the small whale jumping and the photo of the mother whale's tail.
スマホやカメラでクジラを撮影するのは至難の業なので、さっさと諦め撮影はスタッフに任せるのが正解です。写真はアップしてもらえます。このタイミングの写真がよく撮れたなと感心する小クジラのジャンプの写真や親クジラの尾の写真など印象的なシーンの写真がアップされていて驚きです。
リコメンド:酔い止めは必須です。
親子クジラを見つけるまで約1時間、高速で航行していたので、すごく揺れました。何人か吐いてました。行きは、打ち寄せる波に向かって進むので揺れます。
| Rating: | |
|---|---|
| Packages: | <午前便>9:00出港 |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/03/01 |
| Activity Date: | 2025/02/19 |
Reviewed by: ぷぅ
I had heard beforehand that we might see a jump once for every ten attempts, so I gave up and was busy filming the baby whale's tail slap when suddenly it jumped out from the back, causing everyone to go wild (laughs).
It miraculously jumped right when I had my phone ready, and I was able to capture its jumping姿.
I could feel the staff's desire to entertain us. Thank you very much. I hope to come back next year if I can.
事前にジャンプは10回きたら1回見られるかなとお話しされてたので、諦めて子クジラのテールスラップを撮影してたら奥からドーンと飛び出してきてみんなで大騒ぎになりました(笑)
携帯構えてるところでジャンプしてくれて奇跡的にジャンプ姿をおさめる事ができました。
スタッフさんも楽しませてあげようという想いが伝わってきました。ありがとうございました。また来年、行けたらいいな。
Since it's over the sea, the wind is cold, so a jacket is essential. It might also be good to have wrist warmers or gloves that cover up to the back of your hands, as your hands can get chilly while h
海の上ということもあり風は冷たいので上着は勿論ですが、携帯持つ手も悴むので手の甲くらいまで覆う手首ウォーマーや手袋あるといいかもです。
| Rating: | |
|---|---|
| Packages: | <午後便>13:30出港 |
| Attended as: | Families |
| Weather: | Cloudy |
| Posted on: | 2025/03/01 |
| Activity Date: | 2025/02/23 |
Reviewed by: 福ちゃん
I was a bit anxious before the whale watching experience, but once on board, the staff were very accommodating, and I had a great time. The whales seemed to be a bit stressed too (laughs), and they made quite an impression that even surprised the staff. The staff provided clear explanations on-site. It took some time to see the next whale after the first two, but once the captain changed the location, we quickly spotted a whale. Amazing job, captain. I will definitely participate again when I come back to Naha. Thank you, staff and captain.
ホエールウォッチング体験するまでは少しだけ不安でしたけど乗船するとスタッフさんの対応も大変良く◎楽しく過ごせました。クジラさんもストレス溜まってたみたいで(笑)スタッフさんまで驚くぐらいのアピールこの辺りはスタッフさんが現地で分かりやすく説明してくれます。2回見てから次見るまで時間かかったけど船長さんポイント変えたら速攻クジラさん出ました。凄いわ船長さん。また那覇に来た時は参加させて頂きます。スタッフさん。船長さん。ありがとうございました。
It's essential to manage your health. Please refrain from alcohol the day before, as I believe I can handle seasickness, but make sure you board in good condition. About 30% of people experienced seas
体調管理必須です。前日アルコール控えるなど船酔い私は大丈夫だと思わず体調良しで乗船して下さい。3割ぐらいの方が船酔いされてました。
| Rating: | |
|---|---|
| Packages: | お日にち限定キャンペーン/<午後便>13:30出港 |
| Attended as: | Solo Travelers |
| Weather: | Cloudy |
| Posted on: | 2025/02/14 |
| Activity Date: | 2025/02/14 |
Reviewed by: わたがし
I participated with my 3-year-old daughter. Watching the fish underwater was great, but I think the cruising to the point was also one of the attractions for her. ✨
3歳の娘をつれて参加。
海中のお魚をみるのはもちろん、ポイントにつくまでのクルージングも子供にとっては魅力の一つだったんじゃないかなと思いました✨
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/02/12 |
| Activity Date: | 2024/10/09 |
Reviewed by: kanoei
I was looking forward to the boat ride, but the waves were high, and my entire family got seasick.
The staff were very polite and took care of us kindly, but it was very disappointing that we didn't see a single whale.
I think it also depends on one's physical condition and constitution, but even if you usually don't get motion sickness, a boat can be different, and there's a possibility that you might get seasick and miss the chance to see whales. I think it's best for participants to keep this in mind.
楽しみに船に乗りましたが、波が高く、家族全員で船酔いしました。
スタッフの方の対応はとても丁寧で、優しく介抱していただきましたが、鯨が一目も見られず、とても残念でした。
体調や体質もあると思いますが、普段乗り物酔いをしなくても船は別もので、船酔いしてしまい、鯨を見るどころじゃなくなる可能性があることを念頭に参加された方がいいと思います。
It's a good idea to prepare by taking motion sickness medication.
酔い止めを飲むなどの準備はした方が良いです。
| Rating: | |
|---|---|
| Packages: | 快適クルーズ3点セット付プラン<午前便>9:00出港 |
| Attended as: | Families with Young Children |
| Weather: | Cloudy |
| Posted on: | 2025/02/01 |
| Activity Date: | 2025/01/11 |
Reviewed by: サォリ
Thanks to the captain's skill, we were able to see the whales from a great spot. The staff also shared various stories, which increased our knowledge about whales.
船長さんの腕でいい位置でクジラさんが見れました。
スタッフの皆さんも色んなお話をしていただいてくじらうんちくが増えました。
| Rating: | |
|---|---|
| Packages: | お日にち限定キャンペーン/<午後便>13:30出港 |
| Attended as: | Friends |
| Weather: | Sunny |
| Posted on: | 2025/01/19 |
| Activity Date: | 2025/01/17 |
Reviewed by: わんこ
We visited as a family. The middle school students also enjoyed it and were satisfied. We were able to take beautiful photos. We also had a feeding experience, but the fish didn't come close very much. Since it was winter, there might be more fish during warmer seasons. Thank you very much.
家族で伺いました。
中学生も楽しめて満足しました。
綺麗な写真も撮れました。
餌やり体験もしましたが、魚はあまり寄ってこなかったです。
冬だったので、暖かい時期だと魚も多いのかもしれません。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | グループプラン/3名予約がお得! |
| Attended as: | Families |
| Weather: | Cloudy |
| Posted on: | 2025/01/18 |
| Activity Date: | 2024/12/27 |
Reviewed by: Hawaii好き
Due to the weather conditions, there was a cancellation the day before, and since the waves were a bit high, we were advised to take motion sickness medication. After two changes, I was half anxious and half excited about the departure. It was great to learn various things about whales from the staff's explanations. I felt reassured knowing that they would respond quickly if anyone felt unwell. I would like to participate again.
天候の具合で前日一日欠航だったあとということもあり、
波が高めなので酔い止めの薬飲んで来てくださいとのことでした。
2回変更後の出港は不安半分でどきどきしました。
係の方の解説で、クジラのことが色々わかってよかったです。
具合が悪くなっても、すぐに対応して貰えるので安心でした。
また参加したいと思います。
| Rating: | |
|---|---|
| Packages: | <午前便>9:00出港 |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/01/18 |
| Activity Date: | 2025/01/16 |
Reviewed by: まー
The coral reefs and schools of fish were clearly visible, creating a magical landscape. The timing was just right, and I was able to take quite a few photos. The staff's service was also good. Since the boat didn't rock, I thought it would be great if there were plans for whale watching and similar activities with this boat, and I would definitely like to take advantage of that next time.
サンゴ礁や魚の群れがよく見えて幻想的な風景でした。時間もちょうどよく写真もけっこう撮れました。スタッフの方の対応もよかったです。船も揺れなかったのでこの船でホエールウォッチングなどもできるようなプランがあるとぜひ今度も活用したいと思いました。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Weather: | Cloudy |
| Posted on: | 2025/01/12 |
| Activity Date: | 2025/01/11 |
Reviewed by: よっしー
I used this service on the first day of my three-day tour in Okinawa. The female instructor was very friendly and made it a lot of fun. She was a bit anxious about heights, but the instructor positioned herself in the middle, allowing us to ride together as a group of three, which completely alleviated my worries. I was very satisfied. I would like to use this service again if I have the opportunity.
沖縄3日間のツアー初日に利用させて頂きました。
インストラクターの女性の方がとても気さくで楽しかったです、彼女が高い場所が苦手で不安だったのですが、インストラクターの方が真ん中に入り3人の状態で乗らせて頂き、不安も全く無く、大満足です。また機会があれば利用したいと思います。
Thank you for participating in the parasailing with NEWS.
We are delighted to have been able to support your fun memories in Okinawa! We are always here to welcome you back whenever you visit Okinawa again! Thank you for joining us.
この度はNEWSのパラセーリングにご参加下さりありがとうございました。
沖縄での楽しい思い出のサポートができ、スタッフ一同うれしく思います!
また沖縄に来る際いつでもお待ちしております!
ご参加ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 空中散歩「パラセール」 |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/01/08 |
| Activity Date: | 2024/07/10 |
Reviewed by: Kayo
It was a day with high waves that caused the morning flight to be canceled, and the ride there felt especially like a thrilling amusement park attraction, with plenty of splashes. However, thanks to the guidance of the veteran crew, we were able to encounter a whale beautifully. We patiently waited for the whale to come up to the surface, and when we finally saw its back and tail, I was completely thrilled. It was wonderful.
午前の便が欠航になるような波の高い日で、行きは特に絶叫系の乗り物のようで波も浴び放題でしたが、ベテランクルーのみなさんの案内で見事にくじらに遭遇できました。くじらが水面まで上がってくるのをじっと待って、背中や尾びれが見えた時はすっかり興奮してしまいました。良かったです。
| Rating: | |
|---|---|
| Packages: | お日にち限定キャンペーン/<午後便>13:30出港 |
| Attended as: | Families |
| Weather: | Cloudy |
| Posted on: | 2025/01/05 |
| Activity Date: | 2025/01/04 |
Reviewed by: ハピマ
Due to the strong winds, we couldn't participate in any activities in the water, but I made a reservation with the desire to enjoy the sea of Okinawa! There are two highlights I would recommend!
The first is the beautiful views from the boat. The scenery from the cruise ship while moving to the underwater watching spot (the sea, surrounding boats, airplanes, etc.) was stunning!
The second highlight is the underwater watching experience. Although the day of our visit was not ideal for seeing fish (rated 2 out of 5 for visibility), we were still able to see various fish and corals up close.
I recommend this for those who don't want to go into the sea but still want to feel connected to it!
風が強いので、海に入るアクティビティはできないが、沖縄の海を楽しみたい!という気持ちで予約しました。
おすすめポイントは2つ!
1つは海上の景色を楽しめること。
クルーズ船で海底ウォッチングする場所まで移動する間の船上からの景色(海、周りの船、飛行機等)がとても綺麗でした!
2つ目は海底ウォッチング。
体験日は魚が見えずらい日(5段階中2番目に見えない)ということでしたが、色んな魚やサンゴを間近で見ることができました。
海には入りたくないけど、海を感じたい方におすすめです!
Sun protection
日差し対策
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Friends |
| Weather: | Cloudy |
| Posted on: | 2024/11/26 |
| Activity Date: | 2024/11/24 |
Reviewed by: じゅん
I had a fulfilling snorkeling experience! I saw a turtle! The sea was beautiful! No problems at all. The boat was great too! They even took photos for me!
充実したシュノーケルができたよ!カメ見れたし!海が綺麗だった!なんの問題もなし。船もよし!写真もとってくれた♪
Dear Jun,
Thank you for participating in our activity! We appreciate all the kind words you shared with us. We hope to see you again if the opportunity arises!
Marine Club Berry Naha Store, Ogawara
じゅん様
この度は弊社のアクティビティにご参加いただきましてありがとうございました!
沢山のお褒めのお言葉をいただきまして、ありがとうございます。
また機会があればお越しくださいませ!!
マリンクラブベリー那覇店 小河原
| Rating: | |
|---|---|
| Packages: | シュノーケリング |
| Attended as: | Couples |
| Posted on: | 2024/11/03 |
| Activity Date: | 2024/10/07 |
Reviewed by: ネティー
The weather was great. The water clarity was rated as the second worst on a scale of five, but the distance from the window to the seabed was short, allowing us to see the corals and the fish swimming clearly. I didn't expect to see so many fish swimming around. I was glad to see that the sea was clean and free of trash.
お天気も良く、最高でした。
海水の透明度は5段階のうち、悪い方から2番目でしたが、窓から海底までの距離が短く、サンゴも魚の泳ぐ様子もよく見えました。あんなにたくさんの魚が泳いでいるとは思っていませんでした。見ていて、ゴミなどもなく綺麗な海で良かったと思いました。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2024/10/29 |
| Activity Date: | 2024/10/28 |
Reviewed by: 元気
Thanks to the very kind and attentive staff, I experienced the best blue sky and blue sea! They guided me through parasailing in a way that made it feel safe, so I was able to fly with peace of mind. The snorkeling was filled with lots of fish, and I loved the photos taken from the sea floor. The banana boat and the marble ride were so thrilling, I screamed with excitement after a long time. I definitely want to experience this again. Thank you!
とても優しくて丁寧なスタッフさん達のおかげでサイコーの青い空と青い海を体験しました!
パラセーリングは怖くないように案内してくれたので安心して飛ぶことができました。
シュノーケリングはお魚いっぱいで 海底からの写真もお気に入りです。
バナナボートやマーブルはもうめっちゃ振って振って振ってくれて 久しぶりに絶叫して楽しかったです。
またぜひ体験したいです。
ありがとうございました!
Dear Genki,
Thank you for participating in our activities. Our staff was very pleased to hear your feedback. We are delighted that you had a valuable and enjoyable experience. Please come back to experience the wonders of the ocean again. We look forward to your next visit.
Marine Club Berry Naha: Takemura
元気様
この度は弊社のアクティビティにご参加いただきましてありがとうございました。
当店のスタッフもお客様の口コミで大変喜んでいました。
お客様が貴重で楽しい経験をすることができ大変嬉しく思います。
また海の素晴らしさを体感しにお越しくださいませ。
またのご来店をお待ちしております。
マリンクラブベリー那覇店:武村
| Rating: | |
|---|---|
| Packages: | シュノーケリング+パラセーリング+マリンスポーツ2品 |
| Attended as: | Friends |
| Posted on: | 2024/10/22 |
| Activity Date: | 2024/10/21 |
Reviewed by: まーちゃん
I was amazed by the beauty of the ocean when I entered with my snorkel! The clarity was incredible!! The fish and coral were colorful, and I felt like I could watch them forever.
I was grateful for the photos taken with the GoPro. I made wonderful memories.
Onboard services:
Drinks = Water, available from a server in paper cups
Showers = 2 booths, just enough to rinse off seawater
Restrooms = 2
Changing rooms = 2
Bath towels
I noticed a few people looking unwell, so I think it's a good idea for those who are concerned to take motion sickness medication beforehand.
Also, even if you are staying at a hotel in Naha City, the pickup may be from the nearest designated hotel.
I definitely want to visit again, so I look forward to it next time.
シュノーケルをつけて海に入ったら海の美しさにびっくり!
透明度がすごい!!
魚と珊瑚がカラフルで、ずっと見ていられると思いました。
Go-proでの写真撮影はありがたかったです。
すてきな思い出ができました。
船内のサービス
ドリンク = 水 サーバーから紙コップでいただきます
シャワー = 2ブース 海水を流す程度
トイレ = 2つ
更衣室 = 2つ
バスタオル
気分の悪そうな人が何名かいらっしゃったので、心配な方は酔い止めを飲んでおいた方がいいと思います。
尚、送迎は那覇市内のホテルに宿泊していても、最寄りの指定ホテルになる場合があります。
是非再訪したいと思っていますので、その時はよろしくお願いします。
Dear Ma-chan,
Thank you for participating in our activities. We are delighted to hear that you were satisfied. We also appreciate your kind words about our photo service. We will continue to strive to earn such praise in the future! Please come back to experience the beauty of the ocean again.
Marine Club Berry Naha: Takemura
まーちゃん様
この度は弊社のアクティビティにご参加いただきましてありがとうございました。
ご満足いただけたようで、スタッフ一同喜んでおります。
お写真のサービスもお褒めいただき、ありがとうございます。
今後もお褒めのお言葉をいただけるように努めてまいります!!
また海の素晴らしさを体感しにお越しくださいませ。
マリンクラブベリー那覇店:武村
| Rating: | |
|---|---|
| Packages: | シュノーケリング+パラセーリング |
| Attended as: | Solo Travelers |
| Posted on: | 2024/10/21 |
| Activity Date: | 2024/10/15 |
Reviewed by: Chile
Wowww
The shuttle bus, boat, and schedule were all on time. The staff explained everything in either Japanese, English, or Mandarin, which is so important for non-local travelers. My diving coach Gavin made sure we understood everything before diving. His explanation in English made such a difference to my first diving experience. I really appreciate having him as my diving coach this time! The boat captain was also attentive to adjust my snorkel goggle. My Japanese snorkel leader was attentive to bring me a floating board when I needed it.
Overall, I feel this tour is so welcoming to all travelers, which is amazing and a good surprise to me!
I will definitely be interested in joining their tours in the future again!
Hope they will keep up their excellent work!
Wowww
Shuttle bus, boat and schedule were all on time. Staff explained everything in either Japanese, English or mandarin which is so important for non local travelers. My diving coach Gavin made sure we understood everything before diving. His explanation in English made so much difference to my first diving experience. Really appreciate having him as my diving coach this time! Boat captain was also attentive to adjust my snorkel goggle. My Japanese snorkel leader was attentive to bring me floating board when I’m in need.
Overall I feel this tour is so welcoming to all travellers which is amazing and a good surprise to me!
I will definitely be interested in joining their tours in the future again!
Hope they will keep up their excellent work!
Dear YUDAI YOKOKAWA,
Thank you for participating in our tour and sparing your valuable time to leave us your kind words.
We are very glad you enjoyed the tour. It is thanks to your cooperation that we are able to run the tour smoothly and in a timely fashion.
We try our best to assist our guests in their language of comfort. However, this is not always guaranteed since it depends on the staff schedule. So you are also lucky to have had Gavin as your guide. He has been a great addition to our team this year. I will definitely convey your kind gratitude towards him.
Every diver knows that the first time diving experience is one of the most precious memories, so we try our best to make it as smooth for you as possible.
We hope you cherish this memory forever and also join us again when you get the chance!
Have an adventurous life ahead of you!
Best Regards,
Rafia Marine Club Berry Naha
Dear YUDAI YOKOKAWA,
Thank you for participating in our tour and sparing
your valuable time to leave us your kind words.
We are very glad you enjoyed the tour.
It is thank to your coooperation that we are able to
run the tour smoothly and in a timely fashion.
We try our best to assist our guests in their language of comfort.
However, this is not always guaranteed since it depends on the staff schedule.
So you are also lucky to have had Gavin as your guide.
He has been a great addition to our team this year.
I will definitely convey your kind gratitude towards him.
Every diver knows that the first time diving experience is one of the most
precious memories,so we try our best to make it as smooth for you as possible.
We hope you cherish this memory forever and also join us again when you get the chance!
Have an adventurous life ahead of you!
Best Ragards,
Rafia Mairine Club Berry Naha
| Rating: | |
|---|---|
| Packages: | 1ダイブプラン |
| Attended as: | Couples |
| Posted on: | 2024/10/20 |
| Activity Date: | 2024/10/18 |
Reviewed by: のび太
I participated on October 17. The weather was nice that day, and since it was the first boat of the morning, I thought I would surely be able to see the underwater scenery beautifully. However, the reception board indicated that visibility for the day was rated as the second lowest on a five-point scale.
It mentioned that the boat would sway a bit, but once we set sail, it turned out to be a pleasant cruise with a nice breeze. When we arrived at the point where we could see the fish, the staff guided us to the bottom of the boat where we could sit and gaze at the underwater world. They scattered some feed, which attracted a lot of fish, allowing us to see them clearly.
The fish swimming among the corals were clearly visible, and I think this is an activity that can be enjoyed even by those who cannot dive or snorkel.
10/17参加しました。当日はお天気も良く朝一番の船だからきっと綺麗に海中を見ることが出来るだろうと思って行きましたが、受付のボードに本日の見え方は5段階の下から2番目良く見えないと書いてありました。
船めまあまあ揺れると書いてありましたが、いざ出航して見ると風を切って気持ちのいいクルーズでした。
魚が見えるポイントに着くと係の人が海中が見える船底に案内してくれて座りながら海の中を眺めるようになっていました。エサを撒いてくれてるのか沢山の魚が集まりしっかりと見る事が出来ました。
珊瑚の間を泳ぐ魚達がはっきりみえて、ダイビングやシュノーケリングが出来ない人にも楽しめるアクティビティだと思います。
| Rating: | |
|---|---|
| Packages: | グループプラン/3名予約がお得! |
| Attended as: | Families |
| Posted on: | 2024/10/18 |
| Activity Date: | 2024/10/17 |
Reviewed by: 873
We experienced parasailing as a family of three. Before it started, the parents were quite anxious, but once we began, the scenery was amazing and it was full of fun. The sea had outstanding clarity, and we were very satisfied with the snorkeling as well. The boat facilities were excellent.
親子三人でパラセーリングを経験しました。始まる前は親二人はとても不安でしたが、始まってみれば、景色も素晴らしく楽しさ満点でした。海も、抜群の透明度でシュノーケリングも満足できました。ボートの施設も文句なしでした。
Dear 873,
Thank you for participating in our activity. Parasailing can be quite nerve-wracking before you take off, right? But once you're in the air, the beautiful scenery is so breathtaking that you forget all about your nerves! I'm glad to hear that you enjoyed the beautiful ocean as well.
Please come back again if you have the chance!
Marine Club Berry Naha, Ogawara
873様
この度は弊社のアクティビティにご参加いただきましてありがとうございました。
パラセーリングは飛ぶ前は緊張でドキドキしますよね!!でも飛んでしまえば、景色がきれいで緊張感も忘れてしまうほど感動しますよね!!
海もきれいでご満足痛手けてよかったです。
また機会があればお越しくださいませ!!
マリンクラブベリー那覇店 小河原
| Rating: | |
|---|---|
| Packages: | シュノーケリング+パラセーリング |
| Attended as: | Families |
| Posted on: | 2024/10/17 |
| Activity Date: | 2024/10/16 |
Reviewed by: りか
The day before, I was informed that parasailing might not be possible due to the ocean waves, and when I asked to reschedule for another day, I was told that they were fully booked. While I was trying to make a reservation with another company, I was told that the waves had improved and there was a 50% chance we could go, so I went ahead with it. However, on the day of the activity, it turned out we couldn't go after all. I received a refund from Veltra, but the reason given was engine trouble. If they had told me that from the beginning, I would have chosen another company. I feel deceived and very disappointed. The snorkeling was good, but my partner was experiencing marine activities for the first time, and I wanted them to have that experience. They might be thinking about profits, but I hope they don't forget that each customer has different reasons for looking forward to these activities.
前日に明日は海の波の影響でパラセーリングが出来ないかも、と連絡があり、別日でお願いしてももう予約でいっぱいと言われました。他の会社に予約し直そうとしてたら今波が回復してきたので50の確率で行けるかもしれないですと言われ、そのままお願いしたのですが当日やっぱり出来ず、ベルトラから返金されたのですが理由はエンジントラブルでした。最初からそう言ってくれれば他の会社にしたのに騙された気分でとても残念です。シュノーケリングは良かったですが、相方は初のマリンアクティビティだったので、体験してほしかったのです。利益を考えているのかもしれませんが客それぞれに色々な理由があって楽しみにしているのを忘れないで欲しいです。
Dear Rika,
Thank you for using our services. I sincerely apologize for the unfortunate conclusion of your activity experience due to our incorrect guidance. The reason for this was that we failed to communicate that the cancellation of parasailing was due to engine trouble on both the day before and the day of the event.
Around 11 AM the day before, we received a notification from the captain that parasailing would be canceled for the entire day due to engine trouble. However, when contacting guests, we mistakenly communicated that it was due to rough sea conditions. A few hours later, the captain informed us that repairs were completed and after a test run, it was determined that the event could proceed depending on the sea conditions on the day of the activity.
Unfortunately, I was only able to respond around 7 PM, and I conveyed via phone that there was a possibility of proceeding based on the day's conditions as the waves were recovering.
However, on the morning of the event, the captain informed us that, regrettably, the event would be canceled for the entire day, and we did not directly communicate to guests that this was due to ongoing engine trouble.
I deeply apologize for this situation and will strive to prevent a recurrence.
Marine Club Berry Naha Store, Takeshita
りか様
この度は当店をご利用いただきましてありがとうございます。
またご案内を間違えた結果、アクティビティ体験を残念な形で終わらせてしまい誠に申し訳ございません。
原因としては、前日そして当日の案内でパラセーリングの開催の中止理由をエンジントラブルによるものとお伝えできていなかった事にあります。
前日の11時ごろに船長からエンジントラブルにより終日パラセーリング中止の連絡が来ていたのですがゲストへ連絡する際に誤って海況が荒れるという理由でゲストにお送りしておりました。
その数時間後に船長から修理を終えて、
試運転をして問題無い判断が下りたので開催判断が中止から当日海の状況しだいで開催するというご案内に変更になりました。
しかしながら返事をするのが19時頃になってしまい、
直接お電話にて波が回復してきたので当日の判断で出来る可能性があるとお伝えしました。
そして当日の朝に船長からやむを得ず終日中止になると伝えられ、
その理由がエンジントラブルから回復していないものによることをゲストに直接お伝えしておりませんでした。
今回の事態につきまして深くお詫び申し上げますとともに、再発防止に努めてまいります。
マリンクラブベリー那覇店 武下
| Rating: | |
|---|---|
| Packages: | シュノーケリング+パラセーリング |
| Attended as: | Couples |
| Posted on: | 2024/10/16 |
| Activity Date: | 2024/10/12 |
Reviewed by: rmc
When I came to Okinawa, I definitely wanted to try marine sports, so I chose this plan that includes both snorkeling and diving. It was my first time diving, and I found breathing to be more difficult than I expected, but I was taught patiently and was able to dive safely! My companion had never done marine sports before, but they said it was really fun. The waves were calm, so I didn't get seasick, but since we were on the water for a long time, it was a good decision to take motion sickness medication beforehand.
沖縄に来たら絶対マリンスポーツをしたくて、シュノーケリングとダイビングがどちらもできるこちらのプランを選びました。
ダイビングは初めてで、呼吸するのが思ったより難しく手間取りましたが、丁寧に教えていただいて無事に潜る事ができました!
連れはマリンスポーツが初めてでしたが、本当に楽しかったと言っていました。
波が穏やかで船酔いもしませんでしたが、長時間海上にいるので酔い止めを飲んでから行って正解でした。
Dear rmc,
Thank you for participating in our activities. We are all delighted to hear that you were satisfied. The breathing during your first dive can be a bit challenging, can't it? Once you get used to it, it becomes easier, but you might have been a bit nervous! As you mentioned, we recommend taking motion sickness medication regardless of the sea conditions. We look forward to your participation again if the opportunity arises!
Marine Club Berry Naha, Ogawara
rmc様
この度は弊社のアクティビティにご参加いただきましてありがとうございました。
ご満足いただけたようで、スタッフ一同喜んでいます。
初めてのダイビングの時の呼吸は少し難しいですよね。。
慣れてしまえば簡単ですが、緊張していたのかもですね!!
rmc様のおっしゃる通り、酔い止めはどんなに海況が良くても飲んでくることをお勧めします!!
また機会がありましたら、ご参加お待ちしていますね!!
マリンクラブベリー那覇店 小河原
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2024/10/10 |
| Activity Date: | 2024/10/07 |
Reviewed by: こまちゃん
The number of participants was quite large, and I felt the explanations were insufficient. When it came time to enter the water, I was scared because I didn't understand what was happening, and there was no instructor nearby.
While there were some kind people, others responded coldly even when I asked questions. There were also men who pretended not to hear me, which made it difficult to enjoy the experience.
参加人数が多めで説明が不十分に感じました
海に入るのに訳もわからず近くにインストラクターもいなく怖かったです
優しい方もいましたが聞いてもそっけない態度で
好き嫌いがあるのか聞こえないふりをする男性もいました。
あまり楽しめませんでした
Dear Komachan,
Thank you for participating in our activities. We sincerely apologize for not meeting your expectations. We will work on improving the points you mentioned to ensure that no one else has the same experience. Thank you for your feedback.
Marine Club Berry Naha, Ogawara
こまちゃん様
この度は弊社のアクティビティにご参加いただきましてありがとうございます。
ご満足いただけなかったようで大変申し訳ございませんでした。
ご指摘された点を改善し、同じ思いをされる方がいなくなるように取り組んでまいります。
ご指摘ありがとうございました。
マリンクラブベリー那覇店 小河原
| Rating: | |
|---|---|
| Packages: | シュノーケリング+マリンスポーツ2品 |
| Attended as: | Friends |
| Posted on: | 2024/10/08 |
| Activity Date: | 2024/10/07 |
Reviewed by: もももももも
I went to the Kerama Islands for a day of snorkeling. The ocean was so beautiful, and I was really impressed! The staff were also very kind, showing us sea cucumbers up close, which made for a memorable experience. I was happy to see many sea creatures. I saw various animals like sharks and sea snakes, but meeting a sea turtle was the highlight of my trip. This snorkeling experience was so enjoyable that it made me want to get into snorkeling more! I also appreciated that I could choose from a variety of options for lunch. However, there was a moment when the staff seemed to have some miscommunication, which is why I rated it four stars. Still, it was a lot of fun, and I would like to sign up again when I visit Okinawa.
1日のシュノーケリング体験で慶良間諸島に行きました。海がとても綺麗ですごく感動しました!またスタッフさんも優しく接してくれたりナマコを近くで見せてくれたりと、思い出に残るような体験をさせてもらいました。海の生き物も沢山見れて嬉しかったです。サメやウミヘビ等色々な生き物を見ましたがウミガメに会えたことが1番の思い出になりました。このシュノーケリング体験をきっかけにシュノーケリングにハマるくらいには楽しかったです!お昼ご飯のお弁当も沢山の種類から選べたのでよかったです。ただ、少しスタッフさん同士での確認が取れていなくて困った場面があったので星4という評価にしました。それでもとても楽しかったので沖縄に行った際にはまた申し込みたいと思います。
Dear Momo Momo Momo Momo,
Thank you for participating in our activities. We are glad to hear that you enjoyed encountering various creatures!
However, we sincerely apologize for any inconvenience caused due to our staff's oversight, despite your enjoyment. We will work to ensure that this does not happen again.
Please feel free to visit us again if the opportunity arises.
Sincerely,
Ogowara
Marine Club Berry Naha Store
もももももも様
この度は弊社のアクティビティにご参加いただきましてありがとうございました。
いろいろな生物に出会えて、ご満足いただけてよかったです!!
ただせっかく楽しんでいただいたのに、こちらのスタッフの確認不足でご迷惑をおかけしたようで大変申し訳ございませんでした。
同じことが起こらないように取り組んでまいります。
また機会があればお越しください。
マリンクラブベリー那覇店 小河原
| Rating: | |
|---|---|
| Packages: | 1日シュノーケリング |
| Attended as: | Friends |
| Posted on: | 2024/10/01 |
| Activity Date: | 2024/09/03 |
Reviewed by: 島ラブ
I received a notification the day before that due to the effects of the typhoon, there was a possibility of changing from Kerama to a location near Okinawa Island. However, on the day itself, it was clear and I thought we would be able to go to Kerama. On the boat, I was told that we would not be going to Kerama and that we had changed to the location that was communicated the day before. The new location had very few tropical fish, and the water was murky, which was very disappointing. I wish the changed location had been a bit nicer.
台風の風の影響で慶良間ではなく、沖縄本島近くに変更になる可能性がありますと、前日に連絡はいただいていましたが、当日は快晴で慶良間に行けると思っていました。船上で慶良間にはいかないと、前日に連絡をした場所に変更になったと言われました。変更場所は熱帯の魚がほとんどいなく、水も濁っていてとても残念でした。
変更場所がもう少し素敵な場所だと良かったです。
Dear Shima Love,
Thank you for participating in our activity. We apologize for the change in the location due to the typhoon's impact. Although it was clear on the day of the event, the waves were high, and the captain decided that it was unsafe to go to Kerama, which is why we held the event at a nearby location.
We took great care in selecting the points, but it seems that the water was murky due to the typhoon, and we are sorry to hear that you were not satisfied. We hope to welcome you again in the future.
Marine Club Berry Naha Store, Ogawara
島ラブ様
この度は弊社のアクティビティにご参加いただきましてありがとうございました。
台風の影響で、開催場所が変更になってしまい申し訳ございませんでした。
当日は快晴でも慶良間まで行くのに波が高くて、船長の判断で安全に慶良間に行けないという理由で本当沿いの場所での開催になりました。
ポイント選びも最善の注意を払いましたが台風の影響で濁っていたようで、ご満足いただけなかったようで申し訳ございませんでした。
また機会があればお待ちしております。
マリンクラブベリー那覇店 小河原
| Rating: | |
|---|---|
| Packages: | シュノーケリング |
| Attended as: | Couples |
| Posted on: | 2024/09/13 |
| Activity Date: | 2024/09/12 |
Reviewed by: bluedoor
On the day of the dive, there were a few people who experienced seasickness due to bad weather, but once we started diving, the weather didn't matter at all. Since it was my second experience diving and the entry point was from the boat, I felt a bit anxious, but the warm support from the instructor quickly eased my worries, and I was able to enjoy my third dive comfortably.
1. Entry points for the three dives:
- First dive: Chishi
We started with snorkeling, and once I got used to it, we moved on to diving. This helped me regain some of my diving skills. There were no issues with equalizing my ears. However, the position of my goggles was slightly high, which made it a constant battle with water.
- Second dive: Nozaki
Again, we started with snorkeling, followed by diving. I adjusted the position of my goggles slightly higher based on the instructor's advice, which significantly reduced water leakage. However, the goggles fogged up, leading to a new challenge with visibility. There were no issues with equalizing my ears, and I was able to dive down to about 10 meters. I also managed to consciously slow down my breathing.
- Sand Triangle: Encounter with two turtles
I decided to take on a third dive that wasn't initially planned, aiming to encounter turtles. Luckily, I was able to see two turtles. There were no issues with equalizing my ears or fogging up my goggles. I found myself spending more time away from the instructor's hand, which gave me a bit of confidence in my ability to dive independently. At one point, the instructor removed the regulator from his mouth and demonstrated a performance where a cleaning fish cleaned inside his mouth. I thought it was amazing and found it quite funny.
2. About the visibility
When I asked the guide, I was told it was approximately over 20 meters. Despite the bad weather, the Kerama Blue was still vibrant!
当日は悪天候で船酔いされた方が何人かいらっしゃいましたが、潜ってしまえば天候全く関係ありませんでした。
2回目の体験ダイビングでしかもエントリーポイントが船上だったので少し不安でしたが、インストラクターさんの温かいサポートで不安が一気に吹き飛び、おかわりの3ダイブ目も気持ちよく潜れました。
①3ダイブのエントリーポイントについて
・1ダイブ目:知志
最初にシュノーケリングをやり、慣れたところでダイビングに移る。ここで若干ダイビングの感を取り戻す。耳抜きは問題なし。ゴーグルの位置がやや上だったので耐えず水との戦いになる。
・2ダイブ目:野崎
同じく最初にシュノーケリングをして、次にダイビング。ゴーグルの位置をインストラクターさんのアドバイスでやや上に修正。浸水がかなり減った。しかしゴーグルが曇ってしまい今度は視界との戦いに。耳抜きは問題なし。10m位まで潜ることができました。呼吸も意識的にゆっくりするように心がけることに余裕ができました。
・サンドトライアングル:2匹の亀に遭遇
当初は予定していない3ダイブ目に挑戦。目的は亀遭遇狙い。運が良く2匹の亀と遭遇できました。耳抜き問題なし。ゴーグル浸水曇り問題なし。インストラクターさんの手を離れる時間も多く少し自力で潜れる自信がついた勘違いをする。途中でインストラクターさんがレギュレーターを口から外し、お掃除するお魚に口のなかを掃除させるパフォーマンスを実演。めっちゃ凄いなぁと思ったのと同時に笑えた。
②透明度について
ガイドに伺ったところおおよそ20m以上とのことでした。悪天候にも関わらずケラマブルー健在です!
Dear bluedoor,
Thank you for participating in our day trip diving experience last month. We appreciate your detailed account of the diving at the points we visited. It seems you had a wonderful and memorable diving experience, which is encouraging for us, including the guides.
Please feel free to visit us again if you have the opportunity.
Marine Club Berry Naha, Takeshita
bluedoor様
先月は当店の日帰り体験ダイビングにご参加いただきありがとうございます。
当日行ったポイントでのダイビングの様子まで詳しく書いていただきありがとうございます。
記憶に残る素敵なダイビング体験が出来たようでガイド含め今後の励みになります。
また機会がありましたら当店へ遊びに来てくださいね。
マリンクラブベリー那覇店 武下
| Rating: | |
|---|---|
| Packages: | 2ダイブプラン |
| Attended as: | Solo Travelers |
| Posted on: | 2024/09/12 |
| Activity Date: | 2024/09/11 |
Reviewed by: たろう
I chose three types of marine sports. On the shuttle bus to the location, we selected the activities we would participate in from a variety of marine sports. The transfers between activities were mainly done by small boats or larger ships, and while some of us experienced seasickness, we received attentive care.
マリンスポーツを3種目選択しました。行きの送迎バス内で、数多くのマリンスポーツの中から自分たちが行う種目の選択を行いました。各種目間の移動は主に、小さなボートあるいは大きめの船にて移動することとなり、自分たちの中で船酔いを起こす人が居ましたが、丁寧にご対応いただけました。
| Rating: | |
|---|---|
| Packages: | パラセーリング+シュノーケリング |
| Attended as: | Friends |
| Posted on: | 2024/09/07 |
| Activity Date: | 2024/08/14 |
Reviewed by: ジンジン
It was my first experience, but thanks to the guide's attentive service, it was enjoyable. I would like to go again next time. It was a good memory.
初めての体験ですが、ガイドさんの丁寧なご対応で楽しいかったです〜
また今度行ってみたいと思います。
良い思いでした。
| Rating: | |
|---|---|
| Packages: | パラセーリング+シュノーケリング |
| Attended as: | Friends |
| Posted on: | 2024/09/06 |
| Activity Date: | 2024/09/02 |
Reviewed by: かっきー
It was my first time snorkeling, and I really enjoyed it! Even though there were 22 people, they took care of us attentively, and we had a lot of freedom as well!
シュノーケリングは初めてだったのですが、しっかりと楽しめました!22人という大人数でしたが丁寧に対応してくださり、また自由度も高かったです!
Dear Kaki,
Thank you for participating in the half-day snorkeling + parasailing experience. We are all delighted to hear that it became a wonderful memory of snorkeling with a large group. Also, thank you for the lovely photos! ✨ We look forward to your next visit to Okinawa.
Marine Club Berry Naha, Takeshita
かっき―様
この度は半日のシュノーケリング+パラセーリングでのご参加ありがとうございます。
大人数で楽しいシュノーケリングの思い出になったとのお言葉をいただきスタッフ一同嬉しく思います。また素敵なお写真もありがとうございます✨
次回沖縄に遊びに来る際にはご利用をお待ちしております。
マリンクラブベリー那覇店 武下
| Rating: | |
|---|---|
| Packages: | シュノーケリング+パラセーリング(10名以上グループ割) |
| Attended as: | Friends |
| Posted on: | 2024/09/02 |
| Activity Date: | 2024/08/30 |
Reviewed by: 匿名
The experience of the diving was kind and attentive, which was great.
One concern I had was that the instructor suddenly referred to me as "mom," likely because there were children nearby (other people's children), which felt disrespectful and made me uncomfortable.
Other than that, everything was very good.
体験ダイビング親切丁寧で良かったです。
気になる点はイントラの人が側に子供さん(他の方の子供)がいたからか いきなりお母さんと言われ
いかにも年配扱いされたことが不愉快でした。
その他はとても良かったです。
Thank you for participating in our activities.
We sincerely apologize for making you feel uncomfortable despite your enjoyment of the experience diving. We will ensure thorough training for our employees to prevent other customers from having the same experience.
We are truly sorry for this incident. We look forward to your participation again if the opportunity arises.
Marine Club Berry Naha, Ogawara
この度は弊社のアクティビティにご参加いただきまして、ありがとうございました。
せっかく体験ダイビングを楽しんでいただけたのに、ご不快な思いをさせてしまい、大変申し訳ございませんでした。
同じ思いをされるお客様がいないように、従業員の教育を徹底して行っていきます。
この度は申し訳ございませんでした。
また機会がありましたら、ご参加お待ちしております。
マリンクラブベリー那覇店 小河原
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2024/09/01 |
| Activity Date: | 2024/08/11 |
Reviewed by: まぁちゃん
I tried snorkeling and parasailing for the first time. I received a message advising me to take motion sickness medication since I tend to get seasick, which was very helpful. If I hadn't taken it, I might not have enjoyed it as much. On the day of the activity, I had time to also try banana boating and other rides for the first time. I had a great time. I was a bit worried about my age, but the staff were very accommodating, and I made wonderful memories. Thank you very much.
初めて、シュノーケルやパラセーリングをしました。船酔いするので酔い止めを飲んでおいて下さい。と連絡をもらっていて助かりました。
飲んでなければもっと楽しめなかったかもしれません。当日に時間がありバナナボートや他の乗り物にも初挑戦。非常に楽しめました。年齢的にも無理かな?と思って挑戦したのですが担当の方達がとても良くしていただき良い思い出が出来ました。
ありがとうございました。
Dear Maa-chan,
Thank you for using our tour service. We are delighted to hear that you enjoyed not only the snorkeling and parasailing you booked, but also tried out other marine sports like banana boating.
We look forward to serving you again when you visit Okinawa.
Marine Club Berry Naha, Takeshita
まぁちゃん様
この度は当店のツアーをご利用いただきありがとうございます。
ご予約されたシュノーケリング+パラセーリング以外にバナナボートなどのマリンスポーツに挑戦して楽しんでいただけたようで
スタッフ一同嬉しい限りです。
また沖縄に遊びに来ることがありましたらご利用をお待ちしております。
マリンクラブベリー那覇店 武下
| Rating: | |
|---|---|
| Packages: | シュノーケリング+パラセーリング |
| Attended as: | Families |
| Posted on: | 2024/08/26 |
| Activity Date: | 2024/07/31 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Recommendation: Motion sickness medication is essential.
It took about an hour to find the mother and baby whales, and we were traveling at high speed, so it was very bumpy. Some people were vomitin