Reviewed by: Rui
The third point was the most enjoyable! The coral was so close that I felt like I could touch it, and I was able to observe fish and various sea creatures at a very close distance. I even encountered a sea turtle and had the experience of swimming right next to it. It was fascinating to catch a glimpse of the fish's activities in the ocean, which I usually only see in aquariums.
The activity itself was very fulfilling, but I had two concerns.
The first point is that we went out to sea with two boats, but our group was instructed to move the boat multiple times before departure. The staff on the boat we moved to were not aware of the increase in the number of participants, which left us all confused. I felt uneasy as other explanations were given before we received sufficient instructions on the snorkeling equipment.
The second point is that I felt there was a difference in the staff's skills. There were many inbound customers, and a lot of staff who could speak foreign languages. As a beginner, I wanted more detailed instructions on how to use the snorkeling mask and tips for enjoying it safely, but it seemed that some staff were a bit unfamiliar with Japanese, leading to explanations that were hard to understand at times. I appreciated their efforts and was happy that they took many photos, but I felt that I would have liked more detailed explanations. I believe they will gain more experience, so I hope they continue to do their best in the future.
I understand that managing activities for a large group can be challenging, but I think it could have been even more enjoyable with a little more consideration.
Thank you for this experience.
3ポイント目が1番楽しかったです!足がつきそうな程サンゴが近く、とても近い距離で魚や色んな海の生き物を観察することができました。ウミガメにも出会うことができ、真横で一緒に泳ぐ体験ができました。水族館で見られる魚たちの、海での営みを垣間見ることができて面白かったです。
アクティビティ自体はとても充実していたのですが、2点気になる点がありました。
1点目は、2艘で海に出たのですが、我々のグループのみ出発前に何度も船の移動を指示されました。移動先の船のスタッフさんは体験人数の増を把握されておらず、お互い困惑しました。シュノーケリングの用具の説明を十分に受ける前に他の説明がなされ、不安に感じました。
2点目は、スタッフのスキルに差があるように感じました。インバウンドのお客さんが多く、外国語を話せるスタッフがたくさんいらっしゃいました。初心者でしたので、シュノーケリングのマスクの使い方や、安全に楽しむためのコツなど詳しく教えて頂きたかったのですが、少し日本語に不慣れな様で、わからない説明が何度かありました。一生懸命接してくださり、写真もたくさん撮ってくださって嬉しかったのですが、もっと解説して頂きたかったなと感じました。これから経験を積んでいかれるかと思うので、今後も頑張って頂きたいです。
大人数でのアクティビティとなり、運営が大変であるとは思うのですが、もう少し心配りくださればもっと楽しめたと思っております。
この度はありがとうございました。
| Rating: | |
|---|---|
| Packages: | 1日シュノーケリング |
| Attended as: | Friends |
| Posted on: | 2019/05/07 |
| Activity Date: | 2019/05/05 |
Reviewed by: ちゃぺ
The staff's talk and personality were very interesting, and they took a lot of photos for us. We were able to see many fish, and it was a lot of fun.
スタッフさんのトークや人柄がとても面白く、写真もたくさん撮っていただけて、魚もたくさん見れてとても楽しかったです。
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2019/05/07 |
| Activity Date: | 2019/05/05 |
Reviewed by: レフティ
I participated in snorkeling during Golden Week. As expected during the holiday, there were about 30 to 40 people on a relatively small boat for the tour. However, the boat's restroom and shower were clean, which made it comfortable.
That said, the boat rocked a lot! It might have been the most unstable boat I've ever been on, haha. It's best to take motion sickness medication without hesitation.
There was one instructor for every 7 to 8 people as we entered the water. By the way, I was told on the boat that they would explain how to stand (or something like that) after entering the water, but nothing happened, which was a bit concerning. Well, it wasn't a major issue. Also, I was really looking forward to having photos taken during snorkeling, but we hardly got any... There were plenty of photos of a group of young girls from our group, but we only had two pictures from the boat (one of which was a group photo). (You can download them later via a QR code. There were over 500 photos in total, but when I looked closely later, they were mostly of families and girls, haha.)
During snorkeling, the guide seemed to focus only on those girls, showing them sea cucumbers and guiding them to the slide after the first session, which was a bit envious. Well, the instructor was a young man, so I understand his feelings, haha.
While there were some complaints, I thought the price wasn't too high and was probably reasonable. Since I had never participated in marine activities domestically, I might have had overly high expectations. The staff were very nice, and they used reliable equipment, which made me feel safe. If I have another chance, I’d like to visit during a less crowded time.
By the way, the photo is of the Okinawa soba from the soba shop next to the store. When we returned to the shop, others were quickly called to the shuttle, but since there were so many people, we had to wait quite a while before departure, so we decided to have lunch. It was really delicious, and I felt lucky! If you have time, I highly recommend it.
GW中にシュノーケルで参加しました。
流石に連休中だけあって、そこまで大きくない船に30〜40人位かな?乗り込んでのツアーでした。
ですが船のお手洗いもシャワーも綺麗でその点は快適でした。
ただ船は凄く揺れます!今まで乗ってきたボートの中で1番揺れたかもしれません笑
酔い止めは躊躇しないで飲んだ方が吉です。
イントラ1名で7.8人を見る形で海に入りました。
そういえば船上で予め「海に入ってから立ち方(?)の説明をします」と言われていたのですが何もなかったのが少し気になりました。まぁ特に問題は無いのですが。
あと、シュノーケル中に写真を撮って貰えるのが結構楽しみだったのですが、全然映してもらえず…同じグループの若い女の子チームの写真は大量にあったのに我々の写真は船上の2枚だけ…(しかもその内1枚は集合写真)(翌日以降にQRコードからDLできます。全体で500枚以上あったのに…後日じっくり見たら子連れ&女子組の写真ばかりでしたが笑)
シュノーケル中もその女の子達だけにガイドをしたりナマコを見せたり、1本目が終わった後に滑り台を案内したりとちょっと羨ましかったです。
まぁイントラさんは若い男性だったので気持ちはよく分かります笑
不満点もありましたが、値段も高い訳ではないし相応なのかな、と思いました。
国内でマリンアクティビティに参加したことが無かったので求め過ぎていたのかもしれませんね。
スタッフの皆さんの感じはとても良く、機材もしっかりした物を使っていて安心できました。
次があればもっと空いている時期に伺いたいです。
因みに写真はショップの隣の沖縄そば屋さんのソーキそばです。
ショップに戻ってきて、他の人達はあっと言う間に送迎の車に呼ばれていたのですが、人数が多くて溢れたのか?出発までかなり時間が開くとの事だったのでお昼を食べに入りました。
これがとても美味しくて逆にラッキーでした!
お時間がある方は是非。
Dear Lefty,
Hello. This is the Marine House Seasa Naha store.
Thank you for participating in our half-day snorkeling tour.
We had many customers during Golden Week!
Since it was a 10-day holiday, we appreciate everyone coming to enjoy their time with us.
I think many people are not used to being on boats, so even if the waves are not strong, the rocking can feel significant. Therefore, I recommend taking motion sickness medication to enhance your enjoyment!
I apologize for the oversight in our guidance and for the limited number of photos taken. I will ensure improvements are made!
During the summer, it is usually quite busy, but after Golden Week and throughout June, it seems there are relatively fewer customers. Please consider aiming for those times next time (*^_^*)
All of our staff are looking forward to welcoming you back.
Marine House Seasa Naha, Tomoyo Namioka
レフティ様
こんにちは。シーサー那覇店です。
このたびは、当店の半日スノーケリングツアーにご参加いただきましてありがとうございます。
GW中はお客様が多かったですね!
10連休だったので、みなさん遊びに来ていただいてありがとうございます。
ボートは普段乗り慣れていない方が多いと思いますので、それほど波は無くても揺れが大きく感じることがあると思います。
ですので、酔い止めは飲んでいた方がより楽しめると思います!!
ご案内が漏れてしまったり、お撮りする写真が少なかったとのこと。
至らず、申し訳ありませんでした。改善出来るように指導いたします!
夏場はなかなか空いている時期はありませんが、
GW明けや6月中は比較的お客様が少ないように感じます。
次回はぜひねらってみてくださいね(*^_^*)
スタッフ一同、お待ちしております。
マリンハウスシーサー那覇店 浪岡知世
| Rating: | |
|---|---|
| Packages: | シュノーケリング |
| Attended as: | Friends |
| Posted on: | 2019/05/06 |
| Activity Date: | 2019/05/04 |
Reviewed by: RR6363
Despite being rated number one for 11 consecutive years in a specialized magazine, the service for individual customers was extremely poor! The basic experience of diving was mainly crowded with Korean families and Chinese tourists during Golden Week, leaving little space and making me feel abandoned and anxious… First of all, I had a hard time figuring out who my assigned staff member was (>_<)! Next, the area on the boat where shoes were prohibited was unclear, and when I walked around in sandals, a male staff member scolded me later, which was quite unpleasant T_T. The only good thing was that the female staff member I finally figured out was quite nice! The sea was truly beautiful with Kerama Blue, but overall, I’m unfortunately not interested in booking here again! Other organizing companies seemed to be better…
専門誌11年連続1位評価をうたってる割に個人客の対応が悪過ぎる!基本体験ダイビングメインでGWで韓国人家族?や中国人?などでごった返していて居場所がほとんど無く放置状態で不安ばかりでした…まず最初、自分の担当スタッフが誰だか分からなくてかなり困った(>_<)!次に船上の土足厳禁場所が分かりにくく、そのままサンダルのまま歩いていると、後から男性スタッフの人に注意されて散々でしたT_Tよかったのは、ようやくわかった担当スタッフの女性の対応が普通によかった!海はケラマブルーでホントに綺麗でしたが、でも全体的に考えて残念ながらもうここでは申し込みはしたくないです!他の主催会社の方まだマシでした…
Dear RR6363,
Hello. My name is Makiko Yamashita from Marine House Seasa. Thank you for participating in our snorkeling tour the other day. I apologize for any anxiety caused by our insufficient guidance on the boat.
As you pointed out, it was one of the busiest days during the Golden Week, and we had to hold the snorkeling and diving activities on the same boat. At the entrance to the cabin room, where we restrict entry while wet, we have signs stating "No shoes allowed" and "No entry while wet." Normally, we also provide verbal explanations from our staff in addition to these signs. Since you mentioned that the staff initially did not communicate this clearly, it seems there was a lack of handover among the staff, leading to insufficient guidance. I sincerely apologize for any unpleasant impression this may have caused.
The female staff member who was in charge that day is Iju, who is from Okinawa. I understand that you were satisfied with the staff and the waters of Kerama, but we will review our overall operations to ensure that we can provide a tour that meets all your expectations. Thank you for your valuable feedback.
Marine House Seasa
Makiko Yamashita
RR6363様
こんにちは。マリンハウスシーサーの山下と申します。
先日はシュノーケリングツアーにご参加いただきありがとうございました。
船上でのご案内不足により、ご不安をおかけしたことをお詫び申し上げます。
ご指摘の通り、ゴールデンウィーク期間中で最も混んでいた日ということもあり、
シュノーケルに参加される方もダイビングの方と同じ船での開催とさせていただきました。
濡れた格好でのご利用を制限させていただいているキャビンルーム入り口には、
「土足禁止」「濡れたままでの入室禁止」のサインが掲示してございますが、
通常はそれに加えて担当スタッフからも口頭で説明を行っております。
「当初担当スタッフがわからなかった」とのことですので、
スタッフ同士の引き継ぎ不足によってご案内が不十分だったと思われます。
ご不快な印象を与えることになってしまい大変申し訳ありませんでした。
当日担当した女性スタッフは伊集(いじゅ)という沖縄出身のスタッフでございます。
担当者と慶良間の海にはご満足いただけたとのことですが、
オペレーション全体を見直し、すべてにご満足いただけるツアーを開催できるよう改善してまいります。
この度は貴重なご意見をいただきありがとうございました。
マリンハウスシーサー
山下真紀子
| Rating: | |
|---|---|
| Packages: | 1日シュノーケリング |
| Attended as: | Solo Travelers |
| Posted on: | 2019/05/05 |
| Activity Date: | 2019/05/03 |
Reviewed by: ☆DJ☆
The guide was very nice, and since it was a small group, it was easy to get guidance. I received photos that I wouldn't normally be able to take, such as drone shots, which made for a great experience.
ガイドさんがとてもいいかたでしたし、少人数だったのでガイドしてもらいやすかったです。
ドローン撮影など、普通に撮れない写真がもらえてとてもいい経験になりました。
| Rating: | |
|---|---|
| Packages: | シーカヤック&青の洞窟シュノーケル ドローン撮影付き |
| Attended as: | Friends |
| Posted on: | 2019/05/05 |
| Activity Date: | 2019/05/03 |
Reviewed by: tky
The tour itself was excellent, and the staff provided very thorough explanations and guidance, so I was very satisfied with their service.
I went during Golden Week, but unfortunately, the weather was rainy, which was the only disappointing aspect.
They were able to hold my valuables at the store, and there was space on the boat to store my luggage, so I brought my GoPro and filmed underwater.
They took photos with my GoPro, and I was able to download those photos later, which was great.
There was no rental for rash guards, so if you're concerned about that, it might be a good idea to bring something to wear under the wetsuit.
I only wore a long-sleeve rash guard, but there were many times during breaks or before the experience when I had to take off the wetsuit up to my waist, so it was very useful for sun protection and warmth.
ツアー自体はスタッフさんもすごい丁寧に説明や案内等していただけたので対応には大満足です。
GWに行ったんですが、天気があいにくの雨だったのが唯一残念な点。
店舗で貴重品も預かってもらえたり、荷物を置くスペースも船にあるのでgoproも自前で持参し海の中で撮影しました。
gopro で写真撮影していただき、後日その写真をダウンロードもできるのでその点も良かったです。
ラッシュガードの貸し出しは無かったので気になる方はウェットスーツの中に着るように用意した方がいいかもしれないです。
私は長袖のラッシュガードだけ着ていきましたが、休憩時間や体験前はウェットスーツを上半身まで脱いで待機する時間帯も多いので日差しよけや防寒用にあって重宝しました。
Dear tky,
Thank you very much for participating in our half-day diving experience the other day. We are delighted that you were able to enjoy your time, even in such a short duration.
As you mentioned, the sunlight can be strong on certain days, so bringing a rash guard can help prevent sunburn and also make it easier to wear a wetsuit. On sunny days, the sparkle of the ocean is enhanced, allowing for even more beautiful views of the sea.
We hope you can experience the stunning waters of Kerama on a sunny day next time!
We look forward to your next visit.
Marine House Seasar Naha, Hirobayashi Soe
tky様
先日は当店の半日体験ダイビングにご参加していただき誠にありがとうございます。
半日という短い時間の中で楽しんでいただくことができ私どももうれしいです。
tky様がおっしゃるように日によって日差しも強いためラッシュガードを持参されていただくと日焼け予防にもなり、またウェットスーツも来やすくなります。
晴れている日は海の輝きも倍増するのでさらに綺麗な海を見ることができます☆彡
是非とも今度は晴れた日のケラマの海を見ていただきたいです(*^▽^*)
tky様のまたのご参加スタッフ一同お待ちしております。
マリンハウスシーサー那覇店 平林 総惠
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2019/05/04 |
| Activity Date: | 2019/05/01 |
Reviewed by: 匿名希望
Although it was cloudy, I was able to see turtles during two out of the three snorkeling sessions. In the morning, the water was clear and the view was great, but in the afternoon, the wind picked up, the waves became strong, and the water got murky. I also appreciated the hotel pick-up and drop-off service. The staff were very cheerful and polite.
曇り空の中でしたが、三回シュノーケリングしたうち、二回もかめさんに会えました。午前は透明度も高く、眺めも良かったのですが、午後から風があり波が強く、水が濁りました。ホテル送り迎えなのもありがたかった。スタッフさんも、とても明るく丁寧に声を掛けてくれました。
Dear Anonymous,
Thank you very much for participating in our one-day snorkeling tour the other day. It's amazing that you encountered turtles two out of three times! How lucky (*^▽^*).
The sea of Kerama is known for its high transparency, often referred to as "Kerama Blue." Just watching from the boat is so soothing, isn't it?
We hope you will come back to enjoy the sea of Kerama again. All of our staff are looking forward to your next visit.
Marine House Seasar Naha, Hirobayashi Sōe
匿名希望様
先日は当店の1日シュノーケルツアーにご参加していただき誠にありがとうございます。
3回のうち2回もカメに遭遇することができたのですね~!!
とってもラッキー(*^▽^*)
ケラマの海は通称、ケラマブルーといわれるほど透明度が高いのが特徴です。船の上から見ているだけでも癒されますよね~
是非ともケラマの海にまた遊びにいらしてください。
匿名希望様のまたのご参加スタッフ一同お待ちしております。
マリンハウスシーサー那覇店 平林 総惠
| Rating: | |
|---|---|
| Packages: | 1日シュノーケリング |
| Attended as: | Solo Travelers |
| Posted on: | 2019/05/04 |
| Activity Date: | 2019/05/02 |
Reviewed by: TTT
We participated with five people aged 3 to 60, and the staff were kind. They mentioned that the children would be looked after by the staff, so the adults could enjoy themselves, and indeed, the parents were having a great time while the kids were taken care of. Even though we were just off the coast, we were amazed by the beautiful blue and black-and-white tropical fish swimming around. The children were also delighted to see the blue fish through the box glasses. Unfortunately, the experience ended just as the kids were getting used to it. I would definitely like to participate again if the opportunity arises.
3歳~60歳の5人で参加、スタッフの方は親切で、子供はスタッフが見ていますので、大人の方も楽しんでくださいとの言葉、親は子供そっちのけで楽しんでいました。海岸からすくそこなのに、きれいな青色や、黒白の熱帯魚が泳いでいる姿に感動していました。子供も箱眼鏡を使って青い魚が見えたと喜んでいました。残念なのは、子供が慣れてきたころに終了となってしまったことです。また、機会があればぜひ参加したいと思っています。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(送迎可能) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/05/03 |
| Activity Date: | 2019/04/30 |
Reviewed by: なーの
The instructor who guided us was working very hard. However, perhaps due to being overwhelmed, I didn't feel much consideration for the children. Even after returning to the store, there was an unclear atmosphere about when we could leave, and we ended up having to speak up to indicate we were leaving... I thought it was normal for someone in charge to thank us or say something as we left, but it felt more like we were leaving on our own, which didn't leave a very good impression.
引率してくださったインストラクターさんは一生懸命お仕事されてました。
ただ、余裕がないのか、子供への気遣いがあまり感じられませんでした。
お店に帰ってからも、いつ帰っていいのかよく分からない雰囲気で
こちらから声を掛けて帰る始末…
今日はありがとうございました、とか、担当の方からの声がけで帰るのが当たり前だと思っていたんですが、
勝手に帰って感が強くてあんまり良い印象は残せませんでした。
Dear Nano,
Thank you very much for your valuable feedback.
I am Mayu, who was in charge on the day.
I apologize for any inconvenience despite your participation.
We will strive to create tours and shops that satisfy our customers based on your valuable feedback.
Thank you again for your valuable input.
なーの 様
大変貴重なご意見ありがとうございます。
当日担当させて頂いたマユです。
せっかくご参加頂いたのに申し訳ありませんでした。
この貴重なご意見を下にお客様が満足できるツアー、お店を目指していきます。
貴重なご意見ありがとうございます。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2019/05/02 |
| Activity Date: | 2019/04/29 |
Reviewed by: kkk
It was my first time diving, and the staff were kind and it was fun.
The weather was cloudy and the water visibility was low, which was disappointing. I felt very secure with the number of staff present. Since it was my first time diving and I couldn't equalize my ears very well, I ended up not being able to concentrate on the dive, and before I knew it, the 20 minutes were over. There were two customers for each instructor, which made me feel at ease.
Also, it was nice that there was a slide on the water to enjoy during the waiting time.
What was disappointing were the restrooms and shower rooms. As soon as I entered the restroom, there was detergent on the toilet bowl.
What I really disliked was the shower room. I was told in a strong tone by a female staff member that I must take off my wetsuit when showering. There were no doors or partitions in the shower, which made me very hesitant. There are people who are used to wearing swimsuits and those who are not. I would appreciate it if more consideration could be given to this. Unless this is improved, I don't think I will participate again.
I was satisfied with the snorkeling itself.
初めてのダイビングでしたが、スタッフの方が優しくて楽しかったです。
天気が曇りで海の透明度が低くて、残念でした。
スタッフの方の数が多くてとても安心できました。
ダイビングが初めてで、耳抜きがあまりできなくて、そのまま、ダイビングに行ったので、ダイビングに集中出来ずにあっという間に20分が終わってしまいました。
インストラクター1人に対してお客さんが2人でダイビングだったので安心できました。
また、待ち時間も海の上の滑り台もあってよかったです。
残念だったのは、トイレとシャワールームです。
トイレが入った瞬間に便器に洗剤がついていました。
本当に嫌だったのはシャワールームです。
シャワーを浴びる際には、必ずスウェットスーツを脱ぐようにと女性のスタッフから強い口調で言われました。
シャワーにはドアも仕切りもなく、とても躊躇しました。
水着に慣れている方もそうでない方もいらっしゃいます。
もう少し考慮して頂けたら嬉しいです。
そこが改善されない限り、もう参加しないと思います。
シュノーケリング自体は満足です。
Dear KKK,
Hello. This is Marine House Siisa Naha. Thank you for participating in our experience diving tour.
For those diving for the first time, it can be difficult to get used to the sensation of equalizing. I'm really glad you were able to dive. Our staff is also happy that you enjoyed it.
We will work on improving the shower situation based on your feedback. Thank you for pointing that out.
Please come back to enjoy the waters of Kerama again. All of our staff is looking forward to your visit.
Best regards,
Chiyo Namioka
Marine House Siisa Naha
kkk様
こんにちは。シーサー那覇店です。
このたびは、当店の体験ダイビングツアーにご参加いただきましてありがとうございます。
ダイビングが初めてだと、耳ぬきの感覚をつかむのはすぐにできない方もいます。
潜ることが出来て本当に良かったです。
楽しんでいただけて、スタッフも喜んでおります。
シャワーについてはご指摘いただいたことを改善出来るようにしたいと思います。
ご指摘していただき、ありがとうございます。
またケラマの海に遊びに来てくださいね。
スタッフ一同、お待ちしております。
マリンハウスシーサー那覇店 浪岡知世
| Rating: | |
|---|---|
| Packages: | 1ダイブプラン |
| Attended as: | Friends |
| Posted on: | 2019/05/01 |
| Activity Date: | 2019/04/27 |
Reviewed by: kurotaku
I participated in the afternoon tour. We took a boat for about 30 minutes to the snorkeling point. The weather wasn't great, but I was impressed by the beautiful sea. The snorkeling was amazing, and I thought I would like to try diving next time. There was plenty of time, and all the staff were fun people, making it a highly recommended tour. If I have the opportunity again, I would love to join!
午後からのツアーに参加。船で30分程かけシュノーケリングのポイントに向かいました。天気はイマイチでしたがキレイな海に感動。シュノーケリングも最高でしたが、次はダイビングをしたいなと思いました。時間もたっぷりあり、スタッフの皆さんも楽しい人ばかりでおすすめのツアーです。また機会がありましたら宜しくお願いします!
Hello, Kurotaku.
This is the Marine House Seasa Naha store. Thank you for participating in our snorkeling tour.
Even when the weather is cloudy or rainy, the visibility is generally good and clear. I think one of the great things about Okinawa is that there are beautiful spots even close to the main island. I'm really glad you enjoyed snorkeling. We would be happy if you could experience diving next time to see the underwater world!
All of our staff are looking forward to your visit.
Marine House Seasa Naha, Tomoyo Namioka
kurotaku様
こんにちは。シーサー那覇店です。
このたびは、当店のスノーケリングツアーにご参加いただきましてありがとうございます。
天気は曇っていたり雨が降っていても、透明度はだいたい良く透き通っています。
沖縄本島から近い所でもキレイな所があるのが、沖縄の良い所かなーって思います。
スノーケリングは楽しんでいただけて本当に良かったです。
次回はぜひ体験ダイビングで水中の世界を見ていただけたら嬉しいです!
スタッフ一同、お待ちしております。
マリンハウスシーサー那覇店 浪岡知世
| Rating: | |
|---|---|
| Packages: | シュノーケリング |
| Attended as: | Families |
| Posted on: | 2019/04/29 |
| Activity Date: | 2019/04/27 |
Reviewed by: Ryan
Great experience and friendly staff highly recommended for beginners to scuba and diving. Would do again in a heartbeat.
Dear Ryan,
Thank you for having taken your time to provide us with your valuable feedback。
Looking forward to see you again in the near future.
Marine House SEASIR
| Rating: | |
|---|---|
| Packages: | Diving and Snorkeling Plan |
| Attended as: | Couples |
| Posted on: | 2019/04/29 |
| Activity Date: | 2019/04/27 |
Reviewed by: Khoi M.
This was an great experience. From start to finish, the staff and especially Mayu took the time to inform us of safety procedures and other important details. The colors inside the cave were majestic! The fish were bright and plentiful. Your in good hands with the team they put together here. Would recommend! Thanks!
Thank you Reviews very happy.
I have a day tour of tha charge. It is Mayu.
I was envied in a very nice couple!
It was also beautiful cave of blue.
Also please come to play in Okinawa!
Thank you very much!!!
| Rating: | |
|---|---|
| Packages: | Review Rebate Special / Standard Snorkeling Plan |
| Attended as: | Couples |
| Posted on: | 2019/04/24 |
| Activity Date: | 2019/04/24 |
Reviewed by: タツオ
The staff was polite, and the snorkeling guide, Aoi, was a fun person who provided an extraordinary experience. It was awesome!
スタッフの対応は丁寧でシュノーケリング担当の青◯クンも楽しい方で非日常感を提供してもらってサイコー!
Dear Mr. Tatsu,
Thank you very much for participating in our one-day snorkeling tour the other day.
The waters of Kerama are known for their high transparency, often referred to as "Kerama Blue," and I hope the views from both underwater and from the boat were absolutely stunning!
We invite you to come back and enjoy the healing and refreshing experience of the Kerama sea again.
All of our staff are looking forward to your next visit.
Marine House Seasar Naha, Soe Hirabayashi
タツオ様
先日は当店の1日シュノーケルツアーにご参加していただき誠にありがとうございます。
慶良間の海は通称「慶良間ブルー」といわれるほど透明度も高く、その景色は水中ももちろんですが船の上からみる景色も最高だったのではないでしょうか?!
慶良間の海に癒され、リフレッシュをしに是非ともまた遊びにいらしてください。
タツオさまのまたのご参加スタッフ一同お待ちしております。
マリンハウスシーサー那覇店 平林 総惠
| Rating: | |
|---|---|
| Packages: | グループ割プラン(10名以上グループ) |
| Attended as: | Friends |
| Posted on: | 2019/04/19 |
| Activity Date: | 2019/04/16 |
Reviewed by: Uracha
We had an amazing time during this private snorkeling tour. It was very private indeed, the instructor was always and only with us. She took a lot of pictures , knew all the good spots and lighting for good pics. Even took the dive down and took a cool silhouette picture.
The facility was well equipped with everything, nice warm shower with really good shampoo, conditioner and soap. Hair dryer and lotion, you just need to bring change of clothes and towel. Everything else they have ready for you.
The views and the ocean were amazing , even though it was raining really hard but there was no problem with the snorkeling.
I was pleasantly happy with our instructor , she was super sweet and I can’t wait to go back again for scuba diving next time.
Super recommended !!!
Thank you very much for review!
I'm so happy to be in charge of both of you!
lt seemed like you liked the store and you took a lot of pictures!
Next time, come visit Bokenjima to scuba diving!!
Come and see you again.
Thank you for your particpation!
| Rating: | |
|---|---|
| Packages: | Review Rebate Special / Standard Snorkeling Plan |
| Attended as: | Friends |
| Posted on: | 2019/04/18 |
| Activity Date: | 2019/04/16 |
Reviewed by: Cherilyn Lavoie
We had a wonderful experience, we had the guide just for the two of us alone! The spot where they bring you is very nice, even if there is a lot of people. We saw lots of different fishes and we enjoyed feeding them!
The guide was really great and he tryed to communicate with us in english!
We left with a lot of amazing pictures!
Cherilyn Lavoie
Thank you for the nice words.
Get to know a lot about Canada
I studied very wel
About English
Thank you for telling me a lot!
Also, please come and see me on Adventure Island!
Let's try diving next time! !
I am looking forward to seeing you again
RIKU
| Rating: | |
|---|---|
| Packages: | Review Rebate Special / Standard Snorkeling Plan |
| Attended as: | Couples |
| Posted on: | 2019/04/09 |
| Activity Date: | 2019/04/08 |
Reviewed by: sasay
I was worried about kayaking and snorkeling because I have a 5-year-old daughter, but they were very kind and accommodating, and I am very grateful. The weather was perfect, and both the sky and the sea were incredibly blue and beautiful. They took many wonderful photos, and I was very satisfied. I definitely want to recommend this to my friends!
5歳の娘がいたのでカヤックもシュノーケルも心配してましたが、とても親切に対応してくださり大感謝です。
天気にも恵まれ空も海も真っ青で超超超きれいでした。
すてきな写真もたくさん撮ってくれて大満足でした。
友人にも是非勧めたいです!
| Rating: | |
|---|---|
| Packages: | シーカヤック&青の洞窟シュノーケル |
| Attended as: | Families |
| Posted on: | 2019/04/08 |
| Activity Date: | 2019/04/05 |
Reviewed by: マニュ
We participated as a family of four, including our fifth-grade and first-year middle school sons. To be honest, there are many similar tours available, so we chose one at random, but it turned out to be a great choice.
We were supposed to go to the Blue Cave by sea kayak, but due to a bit of wind, we enjoyed kayaking first and then moved by car.
It was cloudy on the day of the tour, but it cleared up just when we reached the Blue Cave, and it was truly beautiful!
Snorkeling was surprisingly easy, and the staff's explanations were thorough and kind, so I think even younger children could enjoy it.
You should definitely buy the photos taken by the staff. For 2,500 yen, you can keep the best memories. We brought a 1,500 yen waterproof disposable camera, so we weren't planning to buy them, but we decided to purchase them right at the start. Thanks to that, we could focus on the tour. If you use an iPhone, they can transfer the photos to your phone at the time of payment, making it easy to share them on LINE and other platforms.
Our child seemed to really like our guide, "Jun-Jun," and kept waving until we left the parking lot, which was quite funny.
I believe that the experience of creating memories is greatly influenced by the staff's service rather than just the tour content, so I highly recommend this tour!
小5中1の息子たちと夫婦4人で参加しました。
正直似たようなツアーがたくさんあるので、適当に選んだのですが、アタリでした。
シーカヤックで青の洞窟まで行く予定が、少し風があったので、シーカヤックを楽しんだ後クルマで移動しました。
当日は曇り空だったのですが、青の洞窟の時だけ晴れてくれて本当にキレイでした!
シュノーケリングが思いのほか簡単で、スタッフの説明が丁寧で優しいので、もう少し小さなお子さんでも楽しめると思います。
スタッフが撮影してくれる写真は絶対買うべき。2,500円で最高の思い出が残せます。
うちは1,500円の防水使い捨てカメラ持参で行ったので、頼む気はなかったのですが、開始早々買うことに決めました。
おかげでツアーに集中できました。
使ってるスマホがiPhoneなら撮影した写真を精算時に移してくれるので、LINE等ですぐにシェアできるので良かったです。
うちの子は担当の「じゅんじゅん」さんがかなり気に入ったようで、駐車場をでるまで手を振り続けてました 笑
思い出づくりにはツアー内容よりも担当スタッフの対応が大きく左右されると思うので、ここはオススメです!
Hello!
Thank you very much for participating in the tour and for your review.
I was very happy to read your feedback!
Despite the ominous clouds, I believe it was your good fortune that the weather cleared up at the main Blue Cave!
We weren't able to kayak directly this time, but let's aim for a comeback next time!
I'm honored to have been able to provide a memorable guide for your Okinawa trip.
We are always here waiting for you, so please come back again!
Thank you!
JunJun
こんにちは!
先日はツアーへの参加ならびに口コミの評価の方誠にありがとうございます。
口コミの方、大変嬉しく読ませて頂きました!
雲行きが怪しかったにも関わらず、メインの青の洞窟で晴れてくれたのは、皆様の強運によるものだと思います!
今回はカヤックで直接向かうことが出来なかったですが、次こそは行けるようにリベンジですね!
皆様の沖縄旅行の思い出に残るようなガイドが出来てとても光栄です。
いつでもお待ちしておりますので、またいらしてくださいね!
ありがとうございました!
じゅんじゅん
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2019/04/06 |
| Activity Date: | 2019/04/04 |
Reviewed by: Sergio
The experience was really amazing. The guide was kind and prepared. Everything was very good organized. Unfortunately the weather was very windy and we could not reach Kerama island but we could go to another place with many corals and fish!
Next time I will go to Okinawa I will for sure repeat this experience.
Dear Sergio,
Thank you for attending our tour.
We appreciate that you have a good memory with us.
Wish to serve you in the near future.
All the best!
SEASIR
| Rating: | |
|---|---|
| Packages: | Snorkeling Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2019/04/05 |
| Activity Date: | 2018/11/02 |
Reviewed by: シュノーケリング
I couldn't go to the Blue Cave, but I was able to swim in the sea at Cape Manzamo! I also got to see clownfish! Thank you for such a valuable experience! I was a bit disappointed that although it said towels were free, we only received two towels for three people.
青の洞窟には行けませんでしたが、真栄田岬の海に入れました!クマノミを見る事も出来ました!とても貴重な経験ありがとうございました!タオル無料と書いてあったのですが、3名で申し込んで2枚しか頂けなかったところだけ残念でした。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2019/04/03 |
| Activity Date: | 2019/04/01 |
Reviewed by: うーたん
Since I was traveling to Okinawa, I decided to participate in snorkeling. With a range of ages from second graders to 65 years old, and most being first-timers, I was particular about finding a shop with a private guide. Additionally, since we had a large group, I wanted to keep costs down, and I also looked for a place that could take plenty of photos.
Ultimately, it was a great choice of shop. Our guide, Mayu, was really cute and attentive to the kids, which made me feel more at ease even though I was a bit panicked myself. She took many wonderful photos for us. When my son started to struggle with his breathing, she encouraged him by saying, "Let's try together, XX-kun! Let's swim over here!" She made sure we didn't miss the beautiful scenery and fish while we were busy taking care of the kids. Thanks to her, both the adults and the teenagers were very satisfied. My little one even said, "That was fun! I want to do it again!"
The shop was clean, and the showers and facilities were easy to use. It might be nice if they could add one more toilet.
We opted for the GoPro rental, but in the end, we didn't have much opportunity to use it, so it might have been enough for us to just rely on the photos taken by the guide. I think it would have been perfect for participants who are more experienced. Mayu, I know it must have been challenging with such a large group, but you kept smiling and made it enjoyable for us, and I was happy to chat with you a lot. Thank you very much!
せっかく沖縄へ旅行するならと、シュノーケリングに参加を決めました。小学2年生から、65歳という年齢層に加え、ほとんどが初体験だったため、ガイドさんの貸切にこだわって、ショップを探しました。
さらに、人数が多いので、出来るだけ費用は抑えたかったこと、たくさん写真を撮ってもらえそうなところも選ぶポイントでした。
結果的に、大正解のショップ選びでした。
ガイドのまゆさんは、本当に可愛くて、でも、チビをちゃんと見てくれて頼りになって、私自身ややパニクりそうでしたが、安心できました。素敵な写真もたくさん撮ってくれました。
呼吸の仕方がわからなくなって、バタつく息子を、「〇〇くん、一緒にやってみよー!こっちで一緒に泳ごうね」と、私たちが、子供の世話で綺麗な景色や魚を見逃さないように、配慮してくれました。
お陰で、私たち大人も、中高生も大満足。チビも「楽しかったー!またやりたい!」と。
ショップは綺麗で、シャワーなど使いやすかったです。トイレはあと一つくらい増設してもありがたいかもしれません。
Go-proレンタル付きにしましたが、結果的にあまり使う余裕がなかったので、我が家はガイドさんの撮ってくれる写真だけでもよかったかもしれません。参加者が慣れている人なら最高だったと思います。
まゆさん、本当に大人数で大変だったと思いますが、ずっと笑顔で楽しませてくれて、おしゃべりたくさんできて、嬉しかったです。
ありがとうございました!
Dear U-tan,
Thank you very much for your wonderful review!
I am Mayu, the tour guide on the day of your visit!
I had a great time taking care of everyone as well (^^)
In the end, you were swimming effortlessly!!
You were smiling while swimming, which made me smile too!
Your dad was really trying hard to capture everything with the GoPro at the end (laughs).
Did you have any complaints? (laughs)
Please come back to Okinawa and visit Adventure Island again (^^)/
Thank you!!
うーたん 様
大変嬉しい口コミありがとうございます!
当日ツアー担当させて頂きましたマユです!
皆さんの担当をさせて頂いて私自身もとても楽しかったです(^^)
最後はすいすい泳がれてましたね!!
泳いでいるときもニコニコして泳いでくれていたので私まで笑顔になりました!
お父さんもゴープロ最後に必死になって撮っていましたね(笑)
文句は言われなかったですか?(笑)
また沖縄に来た際は是非冒険島に遊びに来てくださいね(^^)/
ありがとうございました!!
| Rating: | |
|---|---|
| Packages: | GoProレンタルプラン |
| Attended as: | Families |
| Posted on: | 2019/04/02 |
| Activity Date: | 2019/03/29 |
Reviewed by: じゅん
I have tried marine activities several times but never liked them, so I avoided them. However, since my child wanted to play in the sea, I signed up, and the result was very satisfying. I was prepared for seasickness due to the rough seas, but perhaps the motion sickness medication worked, and I was able to enjoy it thoroughly. There were plenty of staff members present, which made it安心 for families with children to participate.
However, the casual conversations during the移動 were audible all the way to the second floor of the boat, and the content was something I didn't want my child to hear.
何度かマリンアクティビティをしてきましたが好きになれず、避けてきました。
子供が海で遊びたいというので申し込みましたが、結果は大満足でした。
時化ということで船酔いの覚悟をしていきましたが、酔い止めが効いたのか十分に楽しめました。
係の人も多めに配置されていて子連れでも安心して参加できました。
ただ、移動中の雑談が船の2階まで聞こえてきていて子供に聞かせたくないような内容でした。
Dear Jun,
Thank you very much for participating in our one-day snorkeling tour the other day.
I sincerely apologize for any discomfort caused by the staff's casual conversations during the transfer.
We will continue to ensure that each staff member behaves professionally throughout the day, and we will focus on training and improvement.
Although you had previously participated in activities that you did not enjoy, we are delighted that you were satisfied with this tour.
It is our job to provide experiences that convey the joy of the ocean to as many people as possible.
We are truly glad that you were able to feel that joy and that your child could participate with peace of mind.
Please do come back to explore the world of the ocean again.
We look forward to your next visit.
Marine House Seasa Naha, Hirobayashi Soe
じゅん様
先日は当店の1日シュノーケルツアーにご参加していただき誠にありがとうございます。
移動中のスタッフの雑談に関して不快な思いをさせてしまい大変申し訳ありませんでした。
1日を通し、常にプロとしての言動を一人一人ができるよう周知し、教育、改善をしていきたいと思います。
今迄何度かアクティビティを行ったことがあり好きになれなかったのに今回のツアーを満足していただくことができ私どももうれしく思います。
1人でも多くの方に海の楽しさを伝える体験していただくことが私たちの仕事です。
じゅん様にその楽しさを感じていただけて、またお子様にも安心してご参加していただくことができ本当に良かったです。
是非ともまた海の世界に遊びにいらしてください。
じゅん様のまたのご参加スタッフ一同お待ちしております。
マリンハウスシーサー那覇店 平林 総惠
| Rating: | |
|---|---|
| Packages: | 1日シュノーケリング |
| Attended as: | Families |
| Posted on: | 2019/03/26 |
| Activity Date: | 2019/03/24 |
Reviewed by: SMURF
I participated in the tour on March 3rd. I had been checking the website for Maeda Point for a few days, but there were many days when swimming entry from the stairs was prohibited. Even if swimming is not allowed, there are times when you can go by boat, so it seems better to opt for boat entry in winter.
On the tour, each group is assigned one staff member. We had a kind staff member named Kazuya, and I was surprised to find out later that he took about 140 photos for us.
Since we went to the Blue Cave in the morning, perhaps because it was still cold, it wasn't too crowded, and we were able to enjoy it slowly. The water was a beautiful light blue and sparkled, which was breathtaking. We swam further into the cave and were able to do a bit of cave exploration.
With the attentive service and the beautiful Blue Cave, it became a wonderful memory. Thank you very much.
3/3のツアーに参加しました。
何日か真栄田岬のサイトを確認していましたが、階段から泳いでのエントリーは遊泳禁止の日が多かったです。泳いでいくのがダメでもボートなら行けることもあるので、冬はボートエントリーの方が良さそうです。
ツアーは、1グループに1スタッフがついてくれます。
私達はかずやさんという優しいスタッフさんが担当してくれ、後でわかったのですが写真を140枚くらい撮っていてくれてびっくりしました。
青の洞窟は午前だからか、まだ寒いからかそんなに混雑せずにゆっくり楽しむことができました。
とてもきれいな水色でキラキラ光って感動でした。洞窟の中の方にも泳いで行き、ちょっとした洞窟探検ができました。
丁寧な対応と綺麗な青の洞窟がみれてとても良い思い出になりました。
ありがとうございました。
Dear SMURF,
Thank you for your wonderful review! I’m Kazuya, the tour guide for that day.
The Blue Cave was incredibly beautiful that day—I couldn’t help but take a lot of photos (laughs).
I’m really glad to hear that it became a great memory for you!
Please come back to Okinawa again when you have the chance!!
We look forward to your next visit.
Adventure Island, Suda
SMURF 様
嬉しい口コミ投稿ありがとうございます!
当日ツアーの担当をさせて頂いたカズヤです。
この日の青の洞窟はとても綺麗でした~
思わず写真も沢山撮ってしまいました(笑)
良い思い出になったみたいで本当に良かったです!
また沖縄来たときは遊びに来てくださいね!!
またの参加お待ちしております。
冒険島 須田
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families |
| Posted on: | 2019/03/07 |
| Activity Date: | 2019/03/03 |
Reviewed by: ココママ
I participated with my mother, who has a license but hasn't dived in 25 years, and my beginner middle school son. I was worried about whether we could keep up without bothering others. However, the support system with two guests and one instructor eased my concerns, and the staff were very kind, allowing us to enjoy the beautiful Kerama Blue.
What impressed me the most was the careful support we received from many people both on the boat and in the water when entering the sea, which made me feel safe. There were many thoughtful gestures that made us feel supported, and while my mother reached her physical limit after two dives, my son experienced three dives. I am truly grateful for the wonderful memories and for contributing to my son's growth. Thank you for your care!
ライセンスあるけど25年ブランクの母と、初心者で中学生の息子の2人、周りに迷惑かけないでちゃんとついてけるか、もろもろ不安な気持ちで参加しました。
でもゲスト2人にインストラクター1人のサポート体制が整っていたこと、スタッフの皆さんがとても親切だったので不安はだんだんなくなって素晴らしい慶良間ブルーを楽しめました。
特に印象的だったのは、海に入るとき、多くの方々が船の上からと、海の中とで丁寧にサポートしてくれたので安心でした。
他にも私たちに寄り添ってくれる対応がいっぱいあって感動、
母は2本で体力的に限界でしたが、息子は3本体験、素敵な思い出と、息子の成長につなげてくれたことに心から感謝です。
お世話になりありがとうございました!
Dear Coco Mama,
Hello. This is the Marine House Seasa Naha branch.
Thank you for participating in our experience diving tour.
It seems you had a 25-year break! That must have been quite nerve-wracking.
We will proceed at your pace to ensure that both beginners and those returning after a long time can feel at ease, so please rest assured!
I’m really glad to hear that you and your family enjoyed it.
Please come back to the waters of Kerama again!
All of our staff are looking forward to welcoming you.
Marine House Seasa Naha Branch, Tomoyo Namioka
ココママ様
こんにちは。シーサー那覇店です。
このたびは、当店の体験ダイビングツアーにご参加いただきましてありがとうございます。
25年のブランクだったんですね\(◎o◎)/!
それはドキドキでしたね。
初めてや久しぶりの方でも安心していただけるように、お客様のペースに合わせて進めていきますので、
ご安心いただければと思います!
ご家族で楽しんでいただけたようで、本当に良かったです。
またケラマの海に遊びに来てくださいね!
スタッフ一同、お待ちしております。
マリンハウスシーサー那覇店 浪岡知世
| Rating: | |
|---|---|
| Packages: | 1ダイブプラン |
| Attended as: | Families |
| Posted on: | 2019/02/25 |
| Activity Date: | 2019/02/22 |
Reviewed by: K.K.
On the day of the event, since there were no other passengers besides our family, I was allowed to board as the camera person.
According to the staff, we were flying over 70 meters in the air, and both of us were extremely excited.
The weather was great, and the staff were kind, making for a fun time. My wife and I have experience in Guam, and she was thrilled, saying, "The piloting was incredibly skillful, and I didn't feel any roughness at all."
Thank you very much!
当日、我が家以外の乗船が無いとの事で私もカメラ係で乗船させて頂きました。
スタッフさん曰く70m以上の上空に飛んでいたらしく、2人とも大興奮でした。
天候も良く、スタッフさんも優しくて楽しいひと時でした。
私たち夫婦は、グアムでの体験があるのですが…妻は『すっごく操縦が上手で、荒々しさのかけらも感じなかった』と喜んでいました。
ありがとうございました〜
| Rating: | |
|---|---|
| Packages: | パラセーリング |
| Attended as: | Families |
| Posted on: | 2019/02/16 |
| Activity Date: | 2019/02/14 |
Reviewed by: Ayk
This was my fifth trip to Okinawa. I had avoided snorkeling until now because I was anxious about it since I can't swim, but this time, encouraged by a friend, I decided to join a tour. On the day of the tour, a friendly and entertaining guide accompanied us, and it became a wonderful memory. He took a lot of photos and sent the data right after we finished, so I was reminiscing while looking back at them in the car on the way home (laughs). The weather was great, and the Blue Cave was as beautiful and blue as I had seen in pictures! I definitely think you should go! (^^)
今回5回目の沖縄旅行でした。シュノーケリングは泳げない私にとって不安だったので今まで避けてきたのですが、今回友人の勧めもありツアーに参加することにしました。当日は丁寧かつおもしろいお兄さんがついてくださり、とてもいい思い出になりました。写真もたくさん撮ってくださり、終わった直後にすぐデータを送ってくださり帰りの車で見返しながら余韻にひたっておりました、、(笑)天候もよかったのか青の洞窟も写真でみていたように青くとてもきれいでした!絶対いくべきだと思います(^^)
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2019/02/07 |
| Activity Date: | 2018/05/20 |
Reviewed by: 横浜からの夫婦
Due to the influence of the front line the day before, the Blue Cave was closed, and we were unable to see it. As the title suggests, it was a snorkeling tour at the Blue Cave, so it was disappointing, but the guide took us snorkeling at a nearby rocky area. It was cold, and the water was chilly, but the sea was very beautiful, and there were many fish, allowing us to have a great time. If you definitely want to go to the Blue Cave, it's recommended to contact shops in advance, as they can tell you the days with the highest probability of being open. Therefore, I suggest making an inquiry before booking.
前日の前線の影響で青の洞窟はクローズしており、見る事が出来ませんでした。
タイトルの通り青の洞窟のシュノーケリングツアーだったので、残念でしたが、ガイドさんは近くの岩場でシュノーケリングをしてガイドしてくれました。寒いこともあり水が冷たかったですが、とても綺麗な海で魚もたくさんいて、楽しい時間を過ごせました。
青の洞窟に必ず行きたいって方は、事前にショップなどに問い合わせすれ一番確率の高い日を教えてくれるとの事です。なので、問い合わせしてから予約することをお勧めします。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2019/02/04 |
| Activity Date: | 2019/02/02 |
Reviewed by: atsu
There were many foreign guests, and in the snorkeling tour I participated in, there was only one Japanese person. The accompanying staff member was trilingual and provided explanations in each person's language. The boat rocked a lot, so motion sickness medication is a must. There were a few people who looked really uncomfortable due to seasickness, but the staff member checked on them multiple times. While there were many kind staff members, there were also some who were not so friendly. Staff member A kindly suggested I use the warm shower after the second snorkeling point since I was shivering from the cold, but staff member B said, "Don't use it. Just save it for the end." It seems that they want to conserve water, so it's decided that the warm water for showers is only available at the end. However, I noticed regular guests using the shower frequently, so I left feeling unsure about what to do. Then A asked me again, "Did you use it?" and in the end, I was able to use the warm shower. I was really grateful for their help. Later, B made comments in Japanese that could be interpreted as racist, which was very unpleasant to hear (even though I didn't want to). I won't be using this service again, but since there are many kind staff members and many bilingual and trilingual staff, I think foreign guests can enjoy themselves with peace of mind. Thank you.
外国人のお客さんが多く、自分が参加したシュノーケルツアーに関しては日本人1人でした。
付き添いのスタッフさんはトリリンガルで、説明は各々の言葉で行ってくれました。
船はすごく揺れるので、酔い止め必須です。
船酔いで、凄く辛そうな人たちが数人いましたが、スタッフさんが何度も声をかけて対応されていました。
優しいスタッフさんが多い中、そうでないスタッフさんもいました。
スタッフ(A)さんは寒くて震えていた自分に、2ポイント目のシュノーケル後に温水シャワーしてくださいと声をかけてくださった為使おうと思ったら、スタッフ(B)さんは「使わないで。最後だけにして」とのこと。
基本的には、シャワーなどに使用するお湯は節水したいから最後だけと決まってるみたいですが、常連さんっぽい方達は小まめにシャワーしてたのを見ていたので、ふーん。という感じでその場を去り、どうしよう。。と思っていたらAさんが再度「使いました?」と声をかけてくださったので、結局温水シャワーを使うことができました。
声をかけてくださって凄く助かりました。
その後もBさんは人種差別とも受け取れる内容の発言を日本語でしていて、聞いていて(聞きたくなくても聞こえてくる)すごく不愉快でした。
私は今後利用することは無いですが、親切なスタッフさんが多く、バイリンガル、トリリンガルのスタッフさんが多いみたいなので、外国人の方も安心して楽しめると思います。
ありがとうございました。
Hello, Atsu.
This is Marine House Seasa Naha. Thank you for participating in our snorkeling tour.
Although the temperature is high, it is still winter in Okinawa, so I believe it gets cold after coming out of the sea. We guide our guests to warm up with a shower during such times, but I sincerely apologize for the inconsistency in our staff's guidance, which may have caused you discomfort. We will provide further training to our staff to improve their conduct. Thank you for your feedback.
We hope you will visit us again in the future. All of our staff are looking forward to welcoming you.
Marine House Seasa Naha, Tomoyo Namioka
atsu様
こんにちは。シーサー那覇店です。
このたびは、当店のスノーケリングツアーにご参加いただきましてありがとうございます。
気温が高いとはいえ沖縄も冬なので、海から上がった後は冷えると思います。
そんな時はシャワーで温まっていただくように案内していますが、
スタッフによってご案内がまちまちで、スタッフの言動でご不快に感じさせてしまい大変申し訳ございませんでした。
スタッフの言動について、今後指導して改善していきたいと思います。ご指摘ありがとうございました。
また機会がございましたらご来店くださいませ。
スタッフ一同、お待ちしております。
マリンハウスシーサー那覇店 浪岡知世
| Rating: | |
|---|---|
| Packages: | 1日シュノーケリング |
| Attended as: | Solo Travelers |
| Posted on: | 2019/01/22 |
| Activity Date: | 2019/01/12 |
Reviewed by: にゃーごぉ
I was worried because I can't swim at all, but the staff pulled a kickboard for me, so I was able to enjoy it thoroughly. Unlike diving, snorkeling is just swimming on the surface, but I was happy that the staff let me touch starfish and sea cucumbers. I was also very pleased with the free service of taking photos during snorkeling. I participated alone, but there were more solo travelers than I expected, and we chatted during the travel time and meals, so I didn't feel lonely. I participated at the end of December, and I didn't feel much cold underwater, but it was quite chilly during the transfers. Next time, I want to try diving in a warmer season.
初のシュノーケリングで全く泳げないので心配でしたが、スタッフの方がビート板を引いてくれるので、十分楽しめました。ダイビングと違い、シュノーケリングは水面を泳ぐだけですが、スタッフの方がヒトデやナマコをとって触らせてくれたので嬉しかったです。無料でシュノーケリング中の写真をとってくれるサービスもとても嬉しいです。1人での参加でしたが、予想以上におひとりさまが多く、参加者同士移動時間や食事中に話したりもしたので、寂しくなかったです。12月末の参加で、海中はむしろ寒さはあまり感じませんでしたが、移動中は結構寒かったです。今度はもっと暖かい季節にダイビングをしてみたいです。
Dear Nyago,
Thank you for joining our one-day snorkeling tour the other day. We are delighted to hear that you enjoyed it! (*^▽^*)
Many participants, like yourself, join alone, and it's always fun to share various stories on the boat. Sometimes, this leads to forming close friendships that last a long time! ☆彡
We would love for you to visit us again next time, especially in the summer at Kerama Sea. You'll find a different underwater world with more fish and juvenile fish compared to winter.
We look forward to welcoming you back again.
Marine House Seasar Naha, Hirabayashi
にゃーごぉ様
先日は当店の1日シュノーケルツアーにご参加していただきありがとうございます。
楽しんでいただけて私どももうれしく思います(*^▽^*)
にゃーごぉ様のようにお一人でご参加される方も多くいて、船上でも色々なお話をお互いにできて楽しいですよね~
そこから意気投合して仲良くなり長い付き合いの友になるパターンもあるんですよ☆彡
是非次回は夏のケラマ海にも来ていただきたいです。
魚も冬に比べ稚魚もいてまた違った海の世界を覗くことができると思います。
にゃーごぉ様のまたのご参加スタッフ一同お待ちしております。
マリンハウスシーサー那覇店 平林
| Rating: | |
|---|---|
| Packages: | 1日シュノーケリング |
| Attended as: | Solo Travelers |
| Posted on: | 2019/01/08 |
| Activity Date: | 2018/12/31 |
Reviewed by: takuri
Due to the weather, we didn't enter the Blue Cave, which we had planned as our main activity, but we were very satisfied with just snorkeling! It was great to meet the clownfish family too! The sunset stand-up paddleboarding afterwards was also a wonderful experience!
天候の関係で…メインと考えていた青の洞窟には入らなかったんですが…シュノーケリングだけでもとても満足できました!!ニモの親子にも会えてとても良かったです!
その後の夕陽SUPもとても素敵な体験となりました!
| Rating: | |
|---|---|
| Packages: | SUP&青の洞窟シュノーケル |
| Attended as: | Friends |
| Posted on: | 2019/01/06 |
| Activity Date: | 2019/01/04 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Dear Rui,
Hello. This is Marine House Seasa Naha.
Thank you for participating in our one-day snorkeling tour.
I’m really glad to hear that you enjoyed swimming close to the sea turtles and fish. It’s quite rare to swim right next to a sea turtle, so that’s wonderful.
I apologize for the lack of guidance that caused some anxiety among everyone. With many overseas staff, I realize we need to be more aware of providing support in Japanese. I want to ensure we can improve in the future. Thank you for your feedback.
We would be happy to have you visit the waters of Kerama again.
Best regards,
Tomoyo Namioka
Marine House Seasa Naha
Rui様
こんにちは。シーサー那覇店です。
このたびは、当店の1日スノーケリングにご参加いただきましてありがとうございます。
ウミガメや魚たちと近い距離で泳げたとのこと、楽しんでいただけて本当に良かったです。
なかなかウミガメと真横で泳ぐのはむずかしいので、良かったです。
ご指摘いただきました、こちらのご案内不足でみなさまをご不安にさせてしまって申し訳ありませんでした。
海外スタッフも多くいますので、日本語でのサポートが少なかったのはこちらももっと意識しないといけないと痛感しています。
今後も改善出来るようにしていきたいと思います。ご指摘ありがとうございました。
またケラマの海に遊びに来ていただければうれしいです。
どうぞよろしくお願いいたします。
マリンハウスシーサー那覇店 浪岡知世