Wheelchair and Stroller Rental Service at Kansai Airport T1, ANA Domestic Departures
Campaign
Coupon
Highlights
Limited Time: One-way (drop-off) returns available (4/22–9/30) ※One-way returns not available for myride
NRT departure plans →Click here
View details
Good Service and Rental Process
2026/05/02
Families
Vincent TW
It's a very good experience to rent the wheelchair from ANA KIX Airport. The staffs are helpful. Just present the voucher code to the staffs and wait for getting your rented wheelchair in just several minutes.
Overview
Osaka
Available Daily
Pick-up not available
What to expect
Rent a Wheelchair (manual/electric) and stroller at Kansai International Airport. Convenient service available right after arrival—start your trip smoothly and head straight to sightseeing!
Reviews
Activity Provider ANA HOLDINGS INC.
Activity Provider
FAQ
Q. What happens if an accident or injury occurs during the rental period?
A. While using rental mobility devices, coverage for your own injuries or third-party damages (e.g., injury or property damage) is defined per device.
Please be sure to:
Check insurance details: See each product page for specific coverage, especially third-party liability.
Review your own insurance: For personal injuries not covered by the rental plan, we strongly recommend having travel insurance or personal liability insurance.
Please be sure to:
Check insurance details: See each product page for specific coverage, especially third-party liability.
Review your own insurance: For personal injuries not covered by the rental plan, we strongly recommend having travel insurance or personal liability insurance.
Q. What should I do if the equipment breaks down or I don't know how to use it during the rental period?
A. Each manual can be found under the "Important Information Before Booking" section.
Please review the manual carefully. If you have any questions, feel free to contact our emergency support line.
【Wheelchair and Stroller】
TEL: 070-7368-7207 or 080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
*English support not available
【Mobility Scooter】
TEL：03-5356-9333
*Available on weekdays from 9:00 AM to 6:00 PM
*English support available
【Electric Wheelchair（WHILL）】
TEL:0120-696-527
*Available on weekdays from 9:00 AM to 6:00 PM
*English support not available
Please review the manual carefully. If you have any questions, feel free to contact our emergency support line.
【Wheelchair and Stroller】
TEL: 070-7368-7207 or 080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
*English support not available
【Mobility Scooter】
TEL：03-5356-9333
*Available on weekdays from 9:00 AM to 6:00 PM
*English support available
【Electric Wheelchair（WHILL）】
TEL:0120-696-527
*Available on weekdays from 9:00 AM to 6:00 PM
*English support not available
Q. Who is eligible to use this service?
A. The service is available to all customers, both domestic and international.
Q. Can I take the rental equipment outside the airport?
A. Yes, absolutely. This service is designed to provide seamless mobility from the airport to your next destination. You are free to use the equipment at sightseeing spots, hotels, or anywhere your travel plans take you.
Q. What types of mobility equipment are available for rent?
A. During the trial period, the following equipment is available:
・Self-Propelled Wheelchair (seat width: 42 cm): 4 units
・Self-Propelled Wheelchair (seat width: 46 cm): 1 unit
・Electric wheelchair: 3 units
・Mobility scooter: 2 units
・Stroller (Full-Recline for Newborns) : 2 units
・Stroller (Lightweight Type for Infants): 3 units
・Self-Propelled Wheelchair (seat width: 42 cm): 4 units
・Self-Propelled Wheelchair (seat width: 46 cm): 1 unit
・Electric wheelchair: 3 units
・Mobility scooter: 2 units
・Stroller (Full-Recline for Newborns) : 2 units
・Stroller (Lightweight Type for Infants): 3 units
Please visit VELTRA Support page to send an inquiry about this activity.
Payment / Cancellation Policy
Payment Methods
- Credit card payment
-
![]()
Cancellation Policy
- Any cancellations made between 00:00 local time, 1 business days to 23:59 local time, 1 business days prior to the activity will be subject to a charge of 50% of the total amount.
- Any cancellations made after 23:59 local time, 1 business days prior to the activity will be subject to a charge of 100% of the total amount.
Change Policy
- Changes to your reservation (such as date, time, plan, or number of participants) are subject to the same conditions as the cancellation policy and may incur a change fee.
Operation days
- Everyday
Payment / Cancellation Policy
Payment Methods
- Credit card payment
![]()
Cancellation Policy
- Any cancellations made between 00:00 local time, 1 business days to 23:59 local time, 1 business days prior to the activity will be subject to a charge of 50% of the total amount.
- Any cancellations made after 23:59 local time, 1 business days prior to the activity will be subject to a charge of 100% of the total amount.
Change Policy
- Changes to your reservation (such as date, time, plan, or number of participants) are subject to the same conditions as the cancellation policy and may incur a change fee.
Top-Rated Activities for Osaka
Restrictions
- For individuals weighing up to 115 kg, including any carried items
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - ● Insurance Included in Rental Fee
Basic insurance covers:
Death/disability: ¥5,000,000
Hospital: ¥3,000/day
Outpatient: ¥2,000/day
Third-party damage or injury: up to ¥300 million
Also includes legal support and compensation for victims (up to ¥500,000 per person).
User is responsible for any damage beyond coverage or caused by intentional acts or rule violations. - Please refer to the product manual here. WHILL Operation Manual.pdf
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
0120-696-527
*Available on weekdays from 9:00 AM to 18:00 PM
English support: Not available
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For individuals weighing up to 115 kg, including any carried items
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. JOY cart Simple Operation Manual 20240329.pdf
- Important: Liability & Insurance
Use of “MoVA” (JOYcart) includes insurance covering third-party injury or property damage caused during use.
Not covered: war, disasters, intentional acts, or harm to family members.
Coverage limit: up to ¥100 million.
Users are responsible for their own injuries or accidents.
We recommend travel insurance.
Intentional damage, loss, or theft may incur repair or replacement costs.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page. - 【Emergency Contact Information】
For inquiries regarding the device:
03-5356-9333
*Available on weekdays from 9:00 AM to 17:00 PM
English support: Available
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For individuals weighing up to 115 kg, including any carried items
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. JOY cart Simple Operation Manual 20240329.pdf
- Important: Liability & Insurance
Use of “MoVA” (JOYcart) includes insurance covering third-party injury or property damage caused during use.
Not covered: war, disasters, intentional acts, or harm to family members.
Coverage limit: up to ¥100 million.
Users are responsible for their own injuries or accidents.
We recommend travel insurance.
Intentional damage, loss, or theft may incur repair or replacement costs.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page. - 【Emergency Contact Information】
For inquiries regarding the device:
03-5356-9333
*Available on weekdays from 9:00 AM to 17:00 PM
English support: Available
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For individuals weighing up to 115 kg, including any carried items
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. JOY cart Simple Operation Manual 20240329.pdf
- Important: Liability & Insurance
Use of “MoVA” (JOYcart) includes insurance covering third-party injury or property damage caused during use.
Not covered: war, disasters, intentional acts, or harm to family members.
Coverage limit: up to ¥100 million.
Users are responsible for their own injuries or accidents.
We recommend travel insurance.
Intentional damage, loss, or theft may incur repair or replacement costs.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page. - 【Emergency Contact Information】
For inquiries regarding the device:
03-5356-9333
*Available on weekdays from 9:00 AM to 17:00 PM
English support: Available
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For individuals weighing up to 100 kg, including any carried items.
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. ②NEXT CORE User Manual(English).pdf
- Important Notice: Liability When Using the “MoVA” Rental Device
Please read the following carefully before using the MoVA rental device:
・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
070-7368-7207
080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
English support: Not available - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For individuals weighing up to 100 kg, including any carried items.
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. ②NEXT CORE User Manual(English).pdf
- Important Notice: Liability When Using the “MoVA” Rental Device
Please read the following carefully before using the MoVA rental device:
・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
070-7368-7207
080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
English support: Not available - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For individuals weighing up to 100 kg, including any carried items.
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. ②NEXT CORE User Manual(English).pdf
- Important Notice: Liability When Using the “MoVA” Rental Device
Please read the following carefully before using the MoVA rental device:
・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
070-7368-7207
080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
English support: Not available - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For individuals weighing up to 100 kg, including any carried items.
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. ②NEXT CORE User Manual(English).pdf
- Important Notice: Liability When Using the “MoVA” Rental Device
Please read the following carefully before using the MoVA rental device:
・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
070-7368-7207
080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
English support: Not available - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For individuals weighing up to 130 kg, including any carried items
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. ②NEXT CORE User Manual(English).pdf
- Important Notice: Liability When Using the “MoVA” Rental Device
Please read the following carefully before using the MoVA rental device:
・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
070-7368-7207
080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
English support: Not available - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For children aged from 1 to approximately 36 months (up to around 15 kg in weight).
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. ③Karoon air mesh user manual(English).pdf
- Important Notice: Liability When Using the “MoVA” Rental Device
Please read the following carefully before using the MoVA rental device:
・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
070-7368-7207
080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
English support: Not available - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For children aged from 1 to approximately 36 months (up to around 15 kg in weight).
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. ③Karoon air mesh user manual(English).pdf
- Important Notice: Liability When Using the “MoVA” Rental Device
Please read the following carefully before using the MoVA rental device:
・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
070-7368-7207
080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
English support: Not available - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For children aged from 7 to 48 months (up to approximately 22 kg in weight).
Please note: Children weighing between 17 kg and 22 kg are not covered under the SG Mark certification system.
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. ③Viit User Manual(English).pdf
- Important Notice: Liability When Using the “MoVA” Rental Device
Please read the following carefully before using the MoVA rental device:
・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
070-7368-7207
080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
English support: Not available - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For children aged from 7 to 48 months (up to approximately 22 kg in weight).
Please note: Children weighing between 17 kg and 22 kg are not covered under the SG Mark certification system.
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. ③Viit User Manual(English).pdf
- Important Notice: Liability When Using the “MoVA” Rental Device
Please read the following carefully before using the MoVA rental device:
・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
070-7368-7207
080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
English support: Not available - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Restrictions
- For children aged from 7 to 48 months (up to approximately 22 kg in weight).
Please note: Children weighing between 17 kg and 22 kg are not covered under the SG Mark certification system.
Required items to bring & attire
- Identification (such as a driver’s license, passport, student ID, or My Number card) is required.
Please note that the identity of the person who made the reservation will be verified.
Other requirements
- Please review the terms and conditions before making a reservation. （英語）MoVA利用規約_EN-US.docx.pdf
- ・We strongly recommend purchasing travel insurance and/or personal liability insurance prior to your trip to prepare for any unforeseen circumstances. Please make sure to review the details of your coverage before departure.
Please also note that in the event of intentional damage, loss, or theft of the rental device, repair or replacement costs will be charged separately. - Please refer to the product manual here. ③Viit User Manual(English).pdf
- Important Notice: Liability When Using the “MoVA” Rental Device
Please read the following carefully before using the MoVA rental device:
・Any injuries or accidents that occur while using the rental device are the sole responsibility of the user.
・If damage or harm is caused to a third party (e.g., injury to another person or damage to property) while using the rental device, the user will be held fully responsible.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- If you wish to change your reservation, please cancel your current booking and make a new one.
- Optional insurance is available. We encourage customers who wish to be prepared for unexpected issues to consider adding coverage.
http://t-o.tmnf.jp/t/28128214T9021000000000000ANAFACILITIESCOMPANYLIMITED&cd1=1 - In the event of intentional damage, loss, or theft, you will be charged for the repair or replacement costs.
- If the item is out of stock or if you wish to make a group reservation, please contact us at the email address below:
s.mova@anahd.co.jp
Please note that we may not always be able to accommodate your request. - he color of the rental item may differ from the photos.
- [Cancellations Due to Flight Delays or Cancellations]
We can handle flight delays and cancellations during business hours.
If your flight is delayed or canceled outside of our counter’s operating hours, your reservation will be automatically canceled. - 【Emergency Contact Information】
For inquiries regarding the device:
070-7368-7207
080-2170-2304
*Available on weekdays from 9:00 AM to 6:00 PM
English support: Not available - To receive a full refund, please obtain a delay or cancellation certificate and send it via email to the booking and payment operator (Veltra).
After logging into the VELTRA website, please contact us through the inquiry form found in your booking history on My Page.
Booking requirements (# of participants, vehicles, hours, etc.)
- You can book a maximum of 1.
Buy One Get Second {{string_target}} Off
Book one activity and receive a coupon for {{string_target}} off your second activity.
-
STEP 1Book one (1) select tour or activity
![]()
-
STEP 2Receive a coupon upon confirmation
![]()
- STEP 3Book another activity, and use the coupon for a discount!
Booking period:
Coupon Participation Period:
Coupon Participation Period:
- Valid for one (1) booking per account during the designated promotional period.
- Cannot be used on the same activity on the same date and time as the first activity, or applied to activities that have already been booked.
Wheelchair and Stroller Rental Service at Kansai Airport T1, ANA Domestic Departures
Rent a Wheelchair (manual/electric) and stroller at Kansai International Airport. Convenient service available right after arrival—start your trip smoothly and head straight to sightseeing!
