Mt Fuji Tour from Tokyo with Lake Kawaguchi Cruise and Ropeway Ride
Overall Rating
4.65
Great lunch and scenery but limited time at spot
Reviewed by: Kim Ng, 2019/12/02The booking experience with Veltra was good. Their customer care was quite responsive as well. The booking details did mentioned the waiting location was at Shinjuku Center Building with a person holding sign board, however, the building area is quite big with few entrances, unluckily, Google brought us to incorrect entrance and we spent some time to find the correct entrance. After boarded bus, the lady tour guide provided each family a handout and started to introduce Japan and Tokyo. She seems just read some script for the whole introduction. We hardly can understand what was she talking due to different slang. It took us about 3 hours to reach 5th station. Before alight, the lady tour guide just informed us need to be back to the bus in 45 mins. No further information was provided. We did not know what to expect and what to do after alighted bus. The handout that she provided earlier was for the 2nd itinerary, cruise and ropeway and nothing about 5th station. It was a rainy day and was very cold. End up we spent the 45 mins to search and queuing up for toilet. 1 of the family didn't get back to the bus on time. We being 'punished' to have shorter lunch later. The ambience of the lunch venue as well as their meal was great. We enjoyed very much for the lunch. After lunch, while we getting up to the bus, the lady tour guide distributed each of us 2 vouchers, one for cruise and another one for free ice-cream. Unfortunately, we were being distributed with the wrong numbers of voucher. We got 1 more free ice-cream voucher but 1 less cruise voucher. While we noticed this mistake, it was too late to clarify with the lady tour guide as she was left with the bus. We were being arranged to get back to Tokyo with different tour guide and different bus. Overall, we did not have good experience with the services that this tour provided, but we would like to praise for the great lunch, clean bus and beautiful scenery. We hope we can have more time at 5th station.
| Rating: | |
|---|---|
| Attended as: | Families |
| Activity Date: | 2019/11/22 |
|
Was this comment helpful?
[Yes]
|
|
Need improvement
Reviewed by: Travel_with_G, 2019/11/16We traveled with a 2 year old baby and we were not provided with proper informations regarding baby related informations.
Dont take the rope tour we were just chucked in the cart like a sardine and were not able to see anything on the way up and down.
The tour guide were not friendly.
It was a rush at every stop.
The bus journey and bus driver was good.
With all said it was a worth it journey because Mount Fuji is just too beautiful to be missed.
Dear Customer,
Thank you very much for your feedback.
We are so glad that you joined us this time and spent your precious time writing the feedback. Thank you again for you valuable advice. We will try our best to reach your satisfaction and hope to see you again next time.
Hope to see you again in a near future.
Best regards,
Team LIMON
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Activity Date: | 2019/11/08 |
|
Was this comment helpful?
[Yes]
|
|
Dear customer,
Thank you for your booking.
We are sorry to hear that you seemed not quite enjoyed this trip, we will definitely do our best to meet your satisfaction next time. We are sure that there will be no more mistakes like giving away the wrong coupon. We are very appreciate your patience and your understanding.
Thank you again for your precious time to put out this feedback and your beautiful pictures.
Wish you a great day and hope to see you again in a near future.
Yours truly,
Team LIMON