Phuket International Airport (HKT) Private Transfers reviews, Phuket tours & activities, fun things to do in Phuket | VELTRA

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Phuket International Airport (HKT) Private Transfers

Overall Rating

4.50 4.50 / 5

Reviews

2 reviews
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Phuket International Airport Private Transfers / hotel to airport

Reviewed by: ドラちゃん, 2019/04/10

7時30分のピックアップだったので、そろそろ部屋を出ようと思っていたら、7時23分に、レセプションからの電話で 迎えの車が来ているとの事。すぐ降りてチェックアウトをしましたが、ドアマンを含む誰も 私のお迎えについては 知らず、レセプションも、誰も電話などしていないと言われました。待つ事 30分。催行会社に電話を入れて見ましたが 繋がらず...と思ったら テキストが来て、7時23分にドライバーが ホテルに着いてるよ!と同時に ドライバーさんから声をかけれれ、私が座っている 背中側に居たそう。30分背中合わせで座って お互いに待ってたらしいです。ドライバーさんは、安全運転で 時間は充分にあったので 問題はありませんでしたが、本来 ドライバーさんは 私の名前を書いたサインを持って待っている筈なのに、それを見えるようにするでも無く、私を探すでも無く、しかしながら、催行会社さんの 迅速なテキスト内容で、きっちりした会社だと判断できたので 4つ星にします。今後 ドライバーさんへの教育をして頂けたらと思います。

Reply from activity provider

Dear Mr. KAORI,

Im Liam from Goasiadaytrip

First of all, we would like to send you sincere sorry for the bad experience on the pick up date, it's our driver's mistake when he didnot try to find you.
Yes the situation as you said, he arrived at hotel on time, and he asked receptionist to contact you.
then he wait at the lobby, and when you went down, he didnot know and he was kept sitting without hanging the name card - which made you not realize our driver.
after that, I texted you to inform that driver also waited at lobby, and then you met our driver.

Thank you for your feedback also, and we will train our driver about the service process, to better our service
We also hope to serve you in the future

Best regards,
Liam

Rating:
Attended as:Solo Travelers
Activity Date:2019/03/27
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easy to find and nice driver

Reviewed by: Judith, 2018/10/16

The driver was waiting right outside the door with the sign showing my name to greet me.
(The sign was printed with VELTRA logo)
He speaks English and was quite nice.
Safe driving as well.

Reply from activity provider

Thank you for you review! your review are motivation for us to develop the better service!

Rating:
Attended as:Solo Travelers
Activity Date:2018/10/14
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