Florence City Sightseeing Hop On Hop Off Tour
Overall Rating
4.25Poor ticketing procedure
Reviewed by: Greg Den Elzen, 2017/10/13The staff at the tourist information shop at central station were not very helpful or knowledgable about the ticketing. The website states that you can purchase the tickets at the store if you show proof of payment (coupon on iPhone). However, they said this was not possible and we were to get it on the bus.
When boarding the bus, I had to pass my mobile phone over to the ticket operator and it took quite some time to be issued with our tickets. During this time we missed a period of viewing with no head phones.
I am sure it is quite common for people to book on line but not have access to s printer. You need to improve your ticketing procedure.
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Attended as: | Couples |
Activity Date: | 2017/10/11 |
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Reviewed by: Christopher, 2017/05/18
There is quite a lot of Florence which is extremely interesting, and quite a lot which just isn't.
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Reviewed by: ANTONY, 2017/05/04
Thoroughly enjoyed both our trips on the Florence Hop on Hop Off Tour. Collection points convenient. Plenty of places to get on and off. Able to see all the sights. Only problem on the Sunday of our tour the bus was late in arriving at our stop due to a cycle race. Commentary excellent.
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Reviewed by: Hamza, 2016/07/24
Very good experience overall, it was a very efficient way to go around the city plus get a brief introduction through audio guide. What made our experience less joyful, that one of the buses that start the round every hour had some problems and didn’t show up, and giving that we only booked the 24 hours tour, one hour really makes a difference
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Reviewed by: Dieter, 2016/04/28
We want to thank again the driver who was incredibly kind by giving his jacket to our little boy during the cold night tour!!!!
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Reviewed by: Carl, 2015/05/27
Did two complete circuits out of the three available because we did not want to do much walking. The weather was great so sat upstairs. The commentary and views were great and gave a really good appreciation and feel for the city.
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Reviewed by: Sandra, 2013/08/13
Tour was great!
Headsets not work very well.
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Reviewed by: Brian, 2013/04/04
We meant to do this at the start of our time in Florence but ended up doing it at the end. It filled in lots of facts about the city we came to love.
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Reviewed by: Pat, 2012/11/19
The tour itself was interesting and well worth it. The only problem was that there were decals all over the windows and you couldn't see out. There were also not very many places to sit on the bottom level and so many blind spots you missed most of the sights.
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Reviewed by: Christine, 2012/10/11
We bought a 2 day hop on bus ticket for our visit to Florence. We really enjoyed the long trip to Fiosele on Monday 1st October. We were very disappointed on the 2nd October when we waited for 20 mins for the city trip. the bus did not turn up. We were told by a shop keeper that the buses were on strike. This was confirmed after a long walk back to the hotel. There had been no warning and no notices.
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Reviewed by: Robert, 2012/09/05
Pass covered both city bus tours and covered us for 48 hours, excellent way of viewing city note borders city centre. Commentary OK but could have been better.
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Reviewed by: Steve, 2012/08/24
We did both hop on hop off buses, one for 1 hour then later the two hour ride. The views were excellent, except that where we sat on both buses the plug in audio did not work so had no idea what we was looking at. Shame really.
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Reviewed by: Nigel, 2012/01/28
As ever, a great way to get oriented and to pick up some cultural and historial context of the city areas, particularly on a first visit, which for us this was. Some spectacular views of the city from the high ground facing the city were almost worth the price on their own.
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Dear Greg,
Thank you very much for your feedback and we are sorry to hear that you had some issues with the ticketing. Your mobile voucher should have been accepted at the Visitor Center and a printed version of the ticket should have been printed for you there. We made sure the activity provider is aware of this issue and all steps will be taken to improve the service for future customers. We hope however that you enjoyed the tour of Florence!
VELTRA Customer Support