London River Thames BBQ Lunch Cruise reviews, London tours & activities, fun things to do in London | VELTRA

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London River Thames BBQ Lunch Cruise

Overall Rating

4.00 4.00 / 5

Reviews

3 reviews
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Carry On up the River!

Reviewed by: Niki C, 2015/07/20

We knew this would be a value trip given the price, however, certainly expected the basics for it to be proper value for money. Getting onto the boat was v disorganised, noone at the pier knew where we were to board from & there was nothing in the paperwork which stated what boat we were looking for....in the end, it was a bit of a free for all working out which boat it was. It was a further free for all to get a table that allowed the group to be together. There were no reservations & many of the 5+ seated tables had been taken by groups of 2-3 people, which meant we struggled to find a table as a group, there was no one directing or helping from the staff team. Once at the table, noone then explained where & when we could get food or drinks. The queue for the bar was long & the staff weren't speedy. Once we were served, we were told that the bottle of sparkling white wine & the bottle of water we'd ordered were the 'last ones' & hadn't been chilled. We eventually realised that people were heading downstairs to get food; by the time we realised this & got in the queue, the staff were bemoaning the fact that they were worried that the food was running out. The food itself was average......1 burger, 1 sausage, 1 chicken drumstick plus a limited amount of salad and pasta, there was a reasonable amount of bread on the table. Whilst this was called a BBQ, I'm not convinced the food had seen a BBQ as it tasted more like it had been fried. The boat was silent on the way out (apparently there was music playing but this couldn't be heard) & there was a form of commentary on the way back. The commentary was difficult to hear both due to volume & the accent of the commentator. He was also fond of swearing & making crude jokes throughout his commentary. We have been on several guided boat tours up the Thames, so have a reasonable knowledge of some of the more famous stories, thus we didn't believe what he was saying as it didn't match anything we'd heard before!

Reply from activity provider

Thank you for choosing Veltra and your review for Thames BBQ Lunch Cruise. We are very sorry that your experience was not as positive as expected. We have informed the activity provider and he assured us that he will do his best to improve the experience and to make it a function to remember for all the right reasons, if you will return on a future date.
Veltra Customer Support

Rating:
Attended as:Friends
Activity Date:2015/07/18
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