We immediately saw the Green Tomato sign, and were helped with luggage claim, and then led to the van with the other riders. The driver was extra careful driving in rush hour, and got all of us safely to our hotels. I ... morewas impressed!
I came down with the FLU (not corona virus) the first night in Tokyo, and we were able to change or flights home for the next day. Called Veltra, and customer service sent a message to the local Green Tomato office, which was closed. By 10:30 AM Tuesday morning, they reached us at the hotel, and were able to pick us up at 1:30 PM in order to add us to a last minute to a run. The driver was early, spoke enough English to point out sights on the way to the next pick-up, and then continued to point out a few more sights. He also drove well, and we were very appreciative of the trouble Veltra went thru to get us to Narita, with hours to spend in the airport before boarding the flight.
If Veltra offers transfers in other cities we visit in the future, they have our business! And, they will be the first place we look to for tours as well.
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