ジェットスキー　恋人岬 or アグコーブツーリングプラン　グアムの海を大満喫！＜日本語／送迎付き＞by ジョーズジェットスキーの参加体験談 | グアムの観光・オプショナルツアー専門 VELTRA(ベルトラ)

Thank you for your review.

We have upgraded our equipment from the time of this review. If you do decide to come back to Guam we would love to have you try our new jet skis. They are 2021-2022 Sea Doo's!

Thank you for your review.

We are sorry about not being able to go outside the reef due to weather. Upon pick up from your hotel we do provide a sheet that says you can continue your tour or change the date or cancel for a full refund.

Thank you for understanding and we hope you will try us out again when the weather is better.

We are very sorry to hear about your experience with us. Unfortunately there is nothing we can do about ocean conditions. Our tour is an outside the reef tour so the weather does change constantly. We do close on days where waves are to high to operate. We always offer if someone is to scared to turn around and go back inside the bay especially with people under the age of 14.
We would love to have you out again, the wave conditions do change daily.!

We are very sorry to hear about your experience with us. Unfortunately there is nothing we can do about ocean conditions. Our tour is an outside the reef tour so the weather does change constantly. We do close on days where waves are to high to operate. We always offer if someone is to scared to turn around and go back inside the bay especially with people under the age of 14.
We would love to have you out again, the wave conditions do change daily.!

Thank you for the review.

We are sorry to hear that you did not enjoy your time with us. We try and make sure that every driver is comfortable before they go outside the reef when we do our practice driving inside the bay. Usually if the instructor sees someone having a hard time they take extra time inside to make sure they are ready for driving. There are some areas of our tour where you do need to go at a faster pace to insure that we get outside of the reef safely.
As due to the high waves we are sorry for that as there is very little we can do to solve this. After all you are going outside the reef to the ocean.

We would not operate if we know that it was not a good day to drive outside.

Thank you for the review.

We are sorry that on your tour date that the weather was not to your liking. I am unable to get much from this booking because you have not specified the tour date, so that we can maybe make our tour better next time. We are happy you enjoyed the sunny day and the beautiful scenery. Please message us personally if there is anything else we can do to make our tour better.

Thank you for the review.
I am sorry that on your tour date that the waves were high due to the passing storm. If we see that the weather/ wave conditions are unfit to go outside the reef then we do not send customers out. We offer a higher intensity jet experience than just going around in a circle like other companies offer on Guam. I am happy to hear that you will give us another try. Hopefully when you visit Guam again there will not be a passing storm. Please email us if you have any other concerns or on how we can provide better service on wavy days. We love to hear feedback from our customers so we can continuously make sure we have a great tour to offer.

Tawaramoto- San

Thank you for the review. I am sorry to hear that the weather conditions were not ideal for you. Although I would like to state we would never put any one in danger, if you are a first time rider or not. Since our tour is outside the reef and we don't go around in circles, our tour is more adventurous. Next time i'm sure it will be much easier for you.

Hi グアム大好きカズキングsan!!
Thank you for your feedback, glad to hear you had fun on the tour. I am in the middle of learning how to speak Japanese so hopefully next time I will be able to communicate and understand better. Monday was a little wavy outside the reef so I am glad to see that you still had a great time on the tour.
I hope to see both of you next year so I can practice my Japanese with you. (:

Thank you again for riding out with us.
See you again.
Lauren San

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VELTRA カスタマーサポートチーム

Thank you for your input about our tour. We always hope to fulfill all your expectations. Unfortunately we do not know the demographic of our guests ahead of time, but we are willing to accommodate special requests to go during a different time slot upon arrival at the activity location. I'm sorry you didn't get a chance to go snorkeling -- Our staff makes the call if it is safe or not for snorkeling that day; they should have informed you that it was not safe that day. There are a lot of fish at the private island! Thank you and looking forward to hopefully seeing you again.

We try to ensure that each of our customers has the best time possible,so we are very happy that the customers seemed to enjoy the tour overall.We are concerned that the customer had an issue while snorkeling with the mask taking in water.Though this is only a 10 minutes of the 1 hour tour,we take it very seriously.We only use high quality equipment manufactured for scuba diving in a size that is designed to fit the majority of our customers.Most likely the mask had an adequate fit but the customer may not have adjusted it properly or been familiar with proper snorkeling technique.Fortunately a little water in the mask is not dangerous,but had the customer pointed this out to the guide the issue most likely could have been resolved on the spot and made the rest of their snorkel experience more comfortable and enjoyable.We encourage all customers to point out any issues whatsoever immediately,so we might have the opportunity to provide immediate solutions.Kind regards, Captain Dan