海外現地オプショナルツアー専門 VELTRA（ベルトラ）

申し訳ありませんが、旅行が楽しめなかったこと、誠に残念です。最初のポイントに関して、ほとんどの人々はガラス張りの屋根のついたコーチバスの体験を望んでいます。通常、クレームが寄せられるのは（まれにですが）、コーチバスがサービスに出ており、追加のガラス張りのコーチが利用できない場合です。2つ目のポイントに関して、コーチバス内の座席は割り当てていませんが、ドライバーは家族やグループが一緒に座るように心掛けています。ただし、一部の人々は非常に利己的で、コーチバス内の他の誰かを考えずに自分の希望だけを求めることがあります。これが座席が割り当てられていても、人々が率直であり、ドライバーを難しい立場に置くことがあります。簡単な解決策はありません。

お心遣いいただき、座席を移動してくださり、ありがとうございます。コーチは両側面に全長にわたって巨大な窓とガラス張りの屋根がありますので、コーチ内の全ての座席から見晴らしが良いです。

Pure Milford Team

I am sorry you feel the need to post a 1 star review. This is very misleading and very unhelpful to other customers. The JUCY Cruiser tour is the tour you chose and the departure time is scheduled for 9:10am. The tour does not include lunch. You then compare this tour, the tour you booked, with our JUCY Vista tour the leaves at 7:20am and includes a lunch to base your 1 star rating on. This is very misleading. If you wanted the earlier tour that included lunch you should have chosen that tour. Veltra provides a 5 star service and JUCY provides a 5 star experience. It's a pity you feel the need to provide a 1 star rating to something of your own doing.

Thanks for your feedback. I am sorry you feel as if you wasted your time. Milford Sound is one of the most scenically beautiful place to visit is the world. It is an absolutely wonderful trip for those that love a magnificent scenic experience. If scenery is not your thing then you shouldn't go. It the bright lights and adventure activities of Queenstown are your thing, then you should have stayed in Queenstown. As written, your feedback is completely pointless.

JUCY Cruise

We are sorry about your experience and that you were not able to take the fly back that was booked. The fly back is a weather dependant activity and is not guaranteed. Due to safety reasons the flight was not possible on the day, which mean't you had to return on the same coach you travelled to Milford.. I understand there may have been some communication misunderstanding (English is not your first language) and that the reason for the flight cancellation was obviously misunderstood. The flight was cancelled due to the following reasons. 1) due to a tail wind at Milford Sound exceeded safe operating guidelines (tail wind exceeded 15km/hr, 2) severe turbulence over the mountains and 3) marginal weather in Queenstown. We are sorry that the flight was not able to be operated safely and therefore needed cancelling, but there is nothing we can do about the weather. Safety of operation is of paramount importance to our operation and this will not be compromised. JUCY Team.