Page 47) Things to Do in Hokkaido in 2026 – Tours & Activities | VELTRA

All Reviews for Top Hokkaido Attractions in Hokkaido

Overall Rating

4.48 4.48 / 5

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1447 reviews

釧路市内発 日帰りバスツアー「ピリカ号&ホワイトピリカ号」釧路湿原・阿寒湖・摩周湖・屈斜路湖めぐり!阿寒摩周国立公園を1日で周遊<阿寒湖・釧路空港下車可>

Used for solo travel. ひとり旅で利用

Reviewed by: どんちゃん

I had planned to travel around Hokkaido by train, but I really wanted to see Lake Mashu and also stay at Akanko Onsen, so I utilized this option.

There were more foreigners than Japanese people. I was able to efficiently visit sightseeing spots that are difficult to go to alone, so I had a great time. Thank you very much.

北海道を電車で一周する予定でしたが
どうしても摩周湖がみたくて
阿寒湖温泉も泊まりたかったので利用しました。

日本人より外国人の方多かったです。
一人ではなかなか行けない観光名所を効率よく回れたので
とても楽しめました。
ありがとうございました。

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Packages: 【ホワイトピリカ号】阿寒湖温泉で降車(2021/1/8 - 3/21)
Attended as: Solo Travelers
Posted on: 2018/04/14
Activity Date: 2018/03/22

釧路市内発 日帰りバスツアー「ピリカ号&ホワイトピリカ号」釧路湿原・阿寒湖・摩周湖・屈斜路湖めぐり!阿寒摩周国立公園を1日で周遊<阿寒湖・釧路空港下車可>

It was a wonderful trip to Eastern Hokkaido! ✨ ステキな道東旅行でした✨

Reviewed by: マジックナイト

On the last day of my trip to Eastern Hokkaido, I participated in the winter course. It covers all the classic tourist spots in Eastern Hokkaido. It's very helpful that you can choose your final drop-off location, such as the Akan Lake Hotel or Kushiro Airport.

Many of the tourist spots in Eastern Hokkaido can only be accessed by car, so I highly recommend it for solo travelers or those who don't usually drive! There were many foreign tourists and female solo participants, so I felt comfortable joining. The guide was very polite and provided detailed information, making the long bus rides typical of Hokkaido completely enjoyable. The driver was also very accommodating; when we spotted wildlife along the way, he slowed down a bit to allow us to take photos from the car. It seems that the summer course has slightly different content, so I definitely want to participate in that next time.

道東旅行の最終日で冬コースに参加しました。道東の王道観光地を全て網羅した内容となっています。最終の送迎先に阿寒湖畔ホテルや釧路空港を選択できる点がとても助かりますね。
道東の観光地は車でしか行けない場所が多いので、一人旅の方や普段車の運転をしない方等にはとてもオススメです!外国人旅行者や女性一人での参加者も多く、気兼ねなく参加できました。ガイドさんはとても丁寧且つ案内は詳細で、北海道特有の長いバス移動でも全く退屈しませんでした。ドライバーさんもとても協力的で、道中で野生動物等か現れると少し速度を落としてくれ、車内から写真を撮らせてくれました。夏コースは若干コース内容が変わるようなので、ぜひ次回はこちらに参加したいと思います。

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Packages: 【ホワイトピリカ号】釧路空港で降車(2021/1/8 - 3/21)
Attended as: Solo Travelers
Posted on: 2018/03/26
Activity Date: 2018/03/24

Hokkaido Crane Viewing Taxi Transfer from Kushiro

Well worth the trip

Reviewed by: Raymond

We flew from Sapporo to Kushiro where we were met by the taxi driver. The driver did not speak English but he used an app on his phone that allowed us to communicate when we needed. The story of the cranes and how they have come back from almost extinction is amazing. We started at the interpretive center and then traveled to see several locations of the Cranes and a lunch stop. A five hour tour and then we flew back to Sapporo to take in the Snow Festival. A most worthwhile experience. There were two couples.

Reply from activity provider

It seems that the Japanese Japanese crane also had many difficulties.
However, I receive deep impression in signs that I still fly about gracefully.
Moreover, please come.
Thank you very much.

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Packages: 5 hour course
Attended as: Couples
Posted on: 2018/03/03
Activity Date: 2018/02/06

知床・網走 貸切観光タクシー 知床半島・網走・摩周湖・阿寒湖・釧路の観光や空港送迎など自由にプランニング<1~4名/3~8時間/女満別空港または網走市内発着>

My stay in Abashiri was satisfying! 満足の網走滞在となりました!

Reviewed by: rmk

I decided to go to Abashiri to see the drift ice, but due to limited time and wanting smooth transportation with children, I used a sightseeing taxi. The driver listened carefully to our plans and requests, and provided great advice to make our stay better, which made us very satisfied.

流氷が見たく網走に行くことにしましたが、滞在時間が限られていること、こどもがいてスムーズな移動にしたかったことから、観光タクシーを利用しました。
ドライバーさんは私たちの予定やリクエストをよく聞いてくださり、よりよい滞在になるようなアドバイスもして頂いて、とても満足です

Reply from activity provider

Thank you very much for using our services during that time, and I appreciate your high evaluation. I am committed to continuing my efforts daily. I hope it became a wonderful memory of your enjoyable trip to Hokkaido. Hokkaido is vast, with many attractions scattered throughout. If you have the opportunity to visit Hokkaido again, I would be grateful if you could use our services once more. Please take care and stay well. Thank you.

その節はご利用頂き大変ありがとうございました、高い評価して頂き感謝致します、今後も日々努力して行く所存です。
楽しい北海道の旅の想い出になったでしょうか、北海道は広く数多く見所が点在しています、又北海道に来る機会がございましたら是非ご利用頂ければ
幸いです。
お元気でご自愛下さいませ、ありがとうございまた。

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Packages: 貸切タクシー(1~4名)
Attended as: Families with Young Children
Posted on: 2018/02/22
Activity Date: 2018/02/12

Hokkaido Crane Viewing Taxi Transfer from Kushiro

Great experience seeing the cranes

Reviewed by: Brian

Language barrier wasn’t a problem. Our guide was early, had a sign, and then took us all over and we saw lots of cranes. Very much worth it!

Reply from activity provider

It was good to meet many cranes. Please come to see me again.

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Packages: 5 hour course
Attended as: Couples
Posted on: 2018/02/11
Activity Date: 2018/02/09

貸切観光タクシー 大沼公園・山川牧場・はこだてわいんなどをめぐる3コース<3~5時間/1~9名/函館市内ホテル・空港送迎可/函館市> by 中村観光タクシー

Shirayuki Onuma Park 白雪の大沼公園

Reviewed by: KUYU

It had been over forty years since my last visit to Onuma Park. Although Mount Komagatake was covered in snow clouds and barely visible, I was thrilled to experience Onuma Park adorned in white snow instead.

四十数年ぶりの大沼公園でした。駒ケ岳は雪雲に覆われて薄っすらとしか見えませんでしたが、その代わり白雪に飾られた大沼公園を目の当たりにできて最高でした。

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Packages: 4時間コース
Attended as: Couples
Posted on: 2018/02/11
Activity Date: 2018/02/09

Hokkaido Crane Viewing Taxi Transfer from Kushiro

Private Tour

Reviewed by: Rod

I could take as much time or as little time as I wanted at each venue!! Perfect!! Got some outstanding photos of Tancho Tsuru.

Reply from activity provider

a nice shot -- I am glad to have you be glad.

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Packages: 5 hour course
Attended as: Solo Travelers
Posted on: 2018/02/11
Activity Date: 2018/01/16

釧路市内発 日帰りバスツアー「ピリカ号&ホワイトピリカ号」釧路湿原・阿寒湖・摩周湖・屈斜路湖めぐり!阿寒摩周国立公園を1日で周遊<阿寒湖・釧路空港下車可>

The winter scenery at Lake Mashu was breathtaking!! 冬の摩周湖は絶景でした!!

Reviewed by: nakanoboy

There were about 21 passengers on the day of participation, but I was surprised to be the only Japanese person. The guide used creatively designed boards written in multiple languages and departure time boards for explanations, so everything went smoothly without any issues. The winter scenery at Lake Mashu was cold, but it was a wonderful view with the pure white mountains and deep blue lake. It was very convenient to travel from Kushiro to Akan Lake Onsen while sightseeing.

参加日は21人位の乗客でしたが、日本人は自分一人でびっくりしました。
ガイドさんが工夫をして多国語で書いたボードや出発時間のボードなどを使って説明していたのでスムーズで問題ありませんでした。
冬の摩周湖は寒いですが真白な山と濃いブルーの湖で素晴らしい景色でした。
釧路から阿寒湖温泉まで観光しながら移動ができてとても便利でした。

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Packages: 【ホワイトピリカ号】阿寒湖温泉で降車(2021/1/8 - 3/21)
Attended as: Solo Travelers
Posted on: 2018/02/02
Activity Date: 2018/01/31

Full Day Private Tour of the Akan Lakes from Kushiro

Tons of fun

Reviewed by: Mohamed Alkowari

Do not be turned away by the high price of this tour. Afterall, it is a PRIVATE taxi in Japan and such price is definitely expected. Our driver, Mr. Ishida, who was waiting for us at the lobby very early before the tour starts, was extremely polite and helpful despite his limited English. He had a booklet with key English phrases that made communication a breeze. The highlights for me were Iozan (the volcano) and of course the Japanese (Tancho) Crane Reserve but the rest of the stops provided amazing scenery as well (Shitsugen Observatory, Lake Masshu, and Kasshuru Lake). We had to skip on Lake Akan because the Crane Reserve closes at 4 PM due to the early sunset in winter. Highly recommended if you are in Kushiro especially in the winter when bus tours are limited to none.

Reply from activity provider

I regret that sunset cannot but skip early.
It was good for a Japanese crane, a swan, and Io-zan to be seen. Please come again in summer when a day is long. Thank you for giving high evaluation.
The Ishida driver is also glad.

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Attended as: Friends
Posted on: 2017/11/26
Activity Date: 2017/11/26

知床・網走 貸切観光タクシー 知床半島・網走・摩周湖・阿寒湖・釧路の観光や空港送迎など自由にプランニング<1~4名/3~8時間/女満別空港または網走市内発着>

Please note the sunset time. 日没時間注意

Reviewed by: katsu

The driver was concerned that during the sightseeing, after 4 PM, the scenery would become too dark to see. In cold seasons, it's important to manage your time wisely. I started from Shiretoko, where the scenery is everything, instead of Akanko.

運転手さんが気にしていたのが、せっかくの観光で、4時過ぎると景色が暗くて見えなくなると言うことでした。寒い時期は時間配分注意です。私は先に阿寒ではなく景色が全ての知床からスタートしました。

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Packages: 貸切タクシー(1~4名)
Attended as: Solo Travelers
Posted on: 2017/11/12
Activity Date: 2017/11/11

釧路市内発 日帰りバスツアー「ピリカ号&ホワイトピリカ号」釧路湿原・阿寒湖・摩周湖・屈斜路湖めぐり!阿寒摩周国立公園を1日で周遊<阿寒湖・釧路空港下車可>

It's fun even alone. 一人でも楽しい

Reviewed by: 一人旅

I boarded the last Pirika train of the season. The interior is comfortable, and the guide's stories add color to the journey. Fortunately, it was a clear day, yet there was still snow, and I was able to see the red-crowned cranes from the window. You can enjoy it even if you're alone. The stopover time at each sightseeing point is generally about 20 minutes, but thanks to this time setting, I think we were able to tour without feeling stretched out. There are participants of various ages and both men and women. There are also tourists from abroad. I highly recommend it.

今期最後のピリカ号に乗車しました。車内は快適ですし、ガイドさんのお話も旅に彩りを添えてくれます。運よく快晴、なのに雪もあり、車窓から丹頂も見れました。一人でも十分楽しめます。各観光ポイントでの下車時間は概ね20分程ですが、この時間設定のお陰で間延びすることなく周遊できたと思います。参加してる方は男性女性、年代様々です。外国からの観光者もいます。おすすめです。

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Packages: 【ピリカ号】阿寒湖温泉で降車
Attended as: Solo Travelers
Posted on: 2017/11/08
Activity Date: 2017/11/05

Hakodate City Night View Sightseeing Bus Tour with Ropeway Ticket

Spectacular!

Reviewed by: Liz M

It was cold during the day and I had thought of not going for this tour at night. Glad I decide to go at the last hour after bundling up in thermal wear, scarf and loaded up on lots of heat packs! The route up the mountain by bus had a nice pace. The driver switched off the lights in the bus so that we could see the dazzling lights of Hakodate city. The tour guide spoke in Japanese catering mainly to the large Japanese participants. I wish there was separate tour in English for guests like me. Thankfully I was able to understand some Japanese. With my limited Japanese I asked the guide some questions which she patiently listened and answered. The tour up at the observatory was only 30 minutes, and I wished it was longer as there was so much beauty to absorb! Recommend!

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Packages: Hakodate Departure Round Trip Bus Only (Apr 29-May 7, Jul 15-Aug 20 Oct 16-31)
Attended as: Solo Travelers
Posted on: 2017/11/02
Activity Date: 2017/10/30

Otaru Full-Day Retro Walking Tour with Canal Cruise from Sapporo

Great

Reviewed by: Bhupendra Patel

Very nice & guide is great good behavior & poliate

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Attended as: Couples
Posted on: 2017/10/04
Activity Date: 2017/10/02

Hakodate City Night View Sightseeing Bus Tour with Ropeway Ticket

函館山

Reviewed by: ココモ

私達が行った日は風が物凄く強くロープウェイは閉鎖され、山を降りるのはバスしかなく、個人で行った人の公共のバスを待つ長蛇の列で人がゴッタ返していた。なので、このツアーを予約しておいて本当に良かった。元々往復バスだけのチケットを買ってたのでラッキー。
曇り空の日だったので、夜景が見れるか心配だったが、山頂は雲よりも上にあり、絶景をみる事に成功!実際に展望台から見る時間はちょっと短いが、ガイドさんが車中で色々歴史などを教えてくれて良かった。その時に聞いたカレーライスの老舗のお店へ翌日食べに、美味しかった!山頂へ向かう途中に写真を撮れるスポットがいくつかあるので右側の席がオススメ。

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Packages: Hakodate Departure Round Trip Bus Only (Apr 29-May 7, Jul 15-Aug 20 Oct 16-31)
Attended as: Couples
Posted on: 2017/09/29
Activity Date: 2017/08/08

支笏湖クリアカヤック体験 手ぶらOK!底が透明なクリアカヤックで、水質日本トップクラスの支笏湖へ<4歳~参加OK/写真データプレゼント/2時間/現地集合>

An invaluable experience! かけがえのない経験!

Reviewed by: めろぱん

I was really worried about whether beginners could paddle smoothly to the lake, but thanks to the careful instruction, we were able to paddle much better than we expected! Paddling on the bright blue lake while watching the fish was refreshing and amazing!!! I want to go again.

素人が湖まですいすいこげるのか、とても心配でしたが、丁寧に教えてくれたこともあって自分たちが思っている以上に上手にこぐことができました!
魚をみながら真っ青な湖をこぐのは爽快で最高でした!!!またいきたいです

Reply from activity provider

Thank you for experiencing the clear kayak at Lake Shikotsu! I'm glad you enjoyed it. I'm sure you'll paddle even better next time! We look forward to your next visit.

Ocean Days

支笏湖クリアカヤックの体験していただきありがとうございます!お楽しみいただけてよかったです。きっと次はもっと上手に漕げると思いますよ〜
またのお越しをおまちしております。

オーシャンデイズ 

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Packages: 通常プラン
Attended as: Couples
Posted on: 2017/09/19
Activity Date: 2017/09/14

阿寒摩周国立公園三大湖満喫ツアー <7時間/1~4名/釧路市発・釧路空港お送り可>by 金星釧路観光ハイヤー

Lake Mashu in the Mist 霧の摩周湖

Reviewed by: タケちゃん

We were able to take advantage of the strengths of taxi sightseeing and adjust our plans frequently. Although we couldn't see the main attraction, Lake Mashu, due to fog, we were able to visit other sites. I was satisfied with the tour, especially since I got to see the marimo at Lake Akan.

タクシー観光の強みを生かして、予定を小まめに切り替えてもらいました。メインの摩周湖については有名な歌のように霧に覆われて見えませんでしたが、その他は見て回れました。阿寒湖のまりもも見れて満足の観光でした。

Reply from activity provider

Thank you, Take-chan. I hope you feel fortunate to have seen the famous scene in the song. Next time, please enjoy the mirror phenomenon at Lake Mashu. We look forward to seeing you.

タケちゃん様ありがとうございます。歌に有名なシーンを観られたのを幸運と思っていただければ幸です。今度は摩周湖のミラー現象を観て下さい。お待ちしております。

  • マリモがたくさん

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Packages: 【1名様申し込みプラン】
Attended as: Families
Posted on: 2017/09/10
Activity Date: 2017/08/13

釧路市内発 日帰りバスツアー「ピリカ号&ホワイトピリカ号」釧路湿原・阿寒湖・摩周湖・屈斜路湖めぐり!阿寒摩周国立公園を1日で周遊<阿寒湖・釧路空港下車可>

I am satisfied. 満足です

Reviewed by: misa

Since I am using public transportation, I recommend this tour as it allows you to visit Lake Mashu, Lake Kussharo, and Lake Akan. Especially at Lake Akan, there is a 2-hour free time, so I was able to enjoy shopping and a hot spring visit in addition to lunch. There was a bus change due to air conditioning issues, which I didn't particularly mind, but the seats on the second bus with working air conditioning were cramped and uncomfortable. For the Kushiro Wetlands tour, there are only expensive taxi options available, so I hope they will plan a half-day tour for under 5,000 yen, either just by bus or a combination with the Norokko train.

公共交通機関で移動しているので、このツアーは摩周湖、屈斜路湖、阿寒湖が観光できてお勧めです。特に阿寒湖では2時間フリータイムがあるので、ランチの他に買い物、そして立ち寄り湯が楽しめました。途中でバスのエアコン不調とのことでバスが変わりました。これは特に不満はないのですが、エアコンの効いた二番目のバスの座席が狭くて辛かった。釧路湿原観光ではタクシー利用の高額のものしかないので、是非、バスだけか、バスとノロッコ号のような五千円以下の半日ツアーを企画して欲しい。

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Packages: 【ピリカ号】釧路市内で降車
Attended as: Couples
Posted on: 2017/08/24
Activity Date: 2017/08/21

支笏湖クリアカヤック体験 手ぶらOK!底が透明なクリアカヤックで、水質日本トップクラスの支笏湖へ<4歳~参加OK/写真データプレゼント/2時間/現地集合>

Kayaking on clear water. 透明度が高い水の上でのカヤック

Reviewed by: まさお

On the day, the wind was calm, and I was able to ride the kayak without any swaying. The bottom of the kayak was transparent, allowing us to see the riverbed and lakebed through the clear water. The guide was kind and taught us with great care, making it the best experience. It was a pity that it was drizzling, but I want to try again!

当日は風が穏やかで揺れずにカヤックに乗ることが出来ました
カヤックの底は透明になっており透明度の高い水を通して川底や湖底を見ることが出来ます
ガイドさんも親切丁寧に教えてもらって最高の体験でした
小雨が降っていたのが残念でしたがまたチャレンジしたいです!

Reply from activity provider

Thank you for your experience!!
We look forward to seeing you next time when the weather is clear.
The autumn foliage season is approaching!
The scenery of Lake Shikotsu and the Chitose River will gradually change as well.
Please come back to see the different views♪

ご体験ありがとうございました!!
お次は晴天の時に待っております。
これからは、紅葉シーズンに入って来ますね!
支笏湖や千歳川の風景も少しずつ変わってきます。
また違った景色を見に来てくださいね♪

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Packages: 通常プラン
Attended as: Friends
Posted on: 2017/08/20
Activity Date: 2017/07/28

支笏湖クリアカヤック体験 手ぶらOK!底が透明なクリアカヤックで、水質日本トップクラスの支笏湖へ<4歳~参加OK/写真データプレゼント/2時間/現地集合>

I recommend it! おすすめです!

Reviewed by: まさちゃあ

I was able to enjoy kayaking with peace of mind on a tour by a professional diving shop. Our family of four split into two kayaks. We leisurely paddled along the river and lake, seeing fish along the way and listening to our guide's stories. I was moved by how such a blissful and relaxing time could exist. The guide took photos at various points, and I was very happy to receive them later for free via AirDrop. I think this is a tour that people of all ages can enjoy, as there were small children participating as well. I have come to love kayaking.

本格的なダイビングショップによるツアーで、安心してカヤックを楽しむことができました。家族4人で2つの艇に分かれて乗りました。のんびりと川そして湖を船で進み、途中魚を見たりガイドの人の話を聞いたり、こんなにゆったりとした至福の時間があるんだ、と感動しました。ガイドの方が随所で写真を撮ってくださり、後でair dropで無料でいただけてとても嬉しかったです。小さいお子さんも参加されており、老若問わず楽しむことができるツアーだと思いました。カヤックが大好きになりました。

Reply from activity provider

Thank you for participating in our activities. I'm glad to hear that you enjoyed kayaking. It truly makes our efforts worthwhile. When you visit Hokkaido again, please come and see us. All of our staff are looking forward to seeing you again.

Ocean Days, Mori

この度、当店のアクティビティにご参加頂き、ありがとうございます。
カヤックを楽しんで頂けたようで良かったです。ガイド冥利に尽きます。
また、北海道にお越しの際は是非、遊びに来て下さい。フタッフ一同、再びお会い出来る事を楽しみにしております。

オーシャンデイズ 森

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Packages: 通常プラン
Attended as: Families
Posted on: 2017/08/17
Activity Date: 2017/08/14

支笏湖クリアカヤック体験 手ぶらOK!底が透明なクリアカヤックで、水質日本トップクラスの支笏湖へ<4歳~参加OK/写真データプレゼント/2時間/現地集合>

The water quality of Lake Shikotsu is excellent! The staff's phone response was terrible... 支笏湖の水質最高!スタッフの電話・応対最悪。。

Reviewed by: ユウスケ

I visited during the Obon period in the third week of August. Unfortunately, due to continuous rain, I had to change my schedule over the phone, but the system was not processing properly, and there was no handover between the staff, resulting in duplicate communications from the administrative staff, which was disappointing.

On the day of the event, there were delays and troubles at the accommodation, and I realized I would arrive 10 minutes late at 9:40 for the 9:30 meeting at Lake Shikotsu. I called to inform them, but I was met with an intimidating response from the female staff member, who insisted that I hurry through the rainy mountain roads with unbelievable remarks. While I acknowledge that the lateness was my fault, I felt extremely uncomfortable with the way I was treated. (What would they do if I had an accident while rushing through the rain?)

I expressed my concerns about the intimidating response at the reception on the day of the event, and a young woman apologized. Although I did not expect it, they offered a discount on the tour fee (they said they would confirm with the representative and get back to me). The representative was present after the activity, but I did not receive any communication from them. There was no greeting either.

I enjoyed the activity, so I do not require any financial compensation, but the staff's poor response tarnished the opportunity to create precious memories with Hokkaido's beautiful nature. I urge the operating company to make improvements so that no one else feels like we did.

8月3週目のお盆時期に伺いました。
あいにくの降雨が続き、電話対応で日程を変更してもらいましたが、システムが処理が出来ていなかったり、担当者で引継ぎがされておりませんで事務担当の方から重複した連絡がありまして残念でした。
また当日、宿泊先で混雑とトラブルが重なり、9:30 支笏湖集合に対し9:40着の10分遅れになってしまうことが道中途中で判明したので連絡を入れたのですが、事務担当の女性から威圧的な対応を取られ、かつ雨天の山あいレンタカー道中を急いで来て下さいと信じられない言動があり、遅刻はこちらに非があるので強いことを言うべきでは無いのですが、対応に非常に不快な思いをしました。(降雨山中を急ぎスリップ事故でも起こしたらどう責任を取るのでしょうか。)

また当日の受付で上記の威圧的な対応に対しこちらの意見を申し、若い女性より謝罪を頂きました。
こちらは望んではいませんでしたが、ツアー代金のディスカウントの話が先方からありました(代表に確認して連絡するとのこと)アクティビティ終了後も代表の方もいらっしゃいましたが、お話も頂けておりません。※挨拶もありません。

アクティビティは楽しんだので金銭などの対応はいりませんが、あまりにもスタッフの対応が悪く、せっかくの北海道の貴重な自然との思い出を作る機会を汚しています。
二度と私達の様な気持ちにならない様にに催行会社の改善を求めます。

Reply from activity provider

Dear Yusuke,

Thank you very much for your patronage. This is VELTRA Customer Support.

We sincerely appreciate your participation in our tour. We apologize for the delay in our response regarding the change of your participation date, which resulted in confusion for you. We deeply regret that our handling of the situation caused you discomfort, especially regarding the kayak tour you were looking forward to.

VELTRA Customer Support Team

--------

Thank you for participating in the kayak tour the other day. This is Ocean Days. We sincerely apologize for causing you discomfort during your enjoyable trip.

As stated in the reply email sent at the time of your reservation, we inform customers that in case of tardiness, we can either cancel or reschedule for a future date. On the day of the tour, we received notice of your tardiness and, with the consent of other customers, we decided to wait for you. Considering the customers who arrived on time, we advised you to come as quickly as possible. We hope you understand this, given that it was a tour with multiple groups. However, we acknowledge that we lacked consideration regarding your driving on an unfamiliar road in the rain. We also apologize for giving an intimidating impression. We are truly sorry.

After the tour, we reach out to participating customers, and it seemed that you enjoyed the tour itself, so we refrained from asking about the issues mentioned above. In hindsight, we believe this was also a lack of consideration on our part. We apologize for that as well.

Moving forward, both VELTRA and Ocean Days will take care to prevent such occurrences. Thank you very much for your valuable feedback.

Sincerely,
Itaya, Representative of Ocean Days

ユウスケ様

ご利用いただき誠にありがとうございます。
VELTRAカスタマーサポートです。

この度は弊社取り扱いツアーにご参加いただき、誠にありがとうございました。
参加日程変更のお手続きにつきましては、弊社の対応が遅れてしまったためお客様に混乱を招く結果となってしまいました。
楽しみにされていたカヤックツアーにもかかわらず、弊社の対応によりご不快な思いをさせてしまいましたこと、心よりお詫び申し上げます。

VELTRAカスタマーサポートチーム

--------
先日はカヤックツアーにご参加いただきありがとうございます。
オーシャンデイズです。
この度は楽しいご旅行中に不快な思いをさせてしまい、大変申し訳ございませんでした。

ご予約時の返信メールでお送りしました通り、当店では遅刻の場合は「キャンセル」もしくは「次回以降振替」をご案内しておりますが、
当日はユウスケ様より遅刻のご連絡を受け、他のお客様の了承を得られたため待機させていただきました。
定刻に到着しているお客様への配慮もあり、できるだけ急いで来ていただきたいとご案内いたしました。
複数グループ混載のツアーのため、その点は何卒ご理解いただければ幸いです。
ただ、お客様が雨天のなか不慣れな道を運転されるという点については当店の配慮が欠けておりました。
威圧的な印象を与えてしまった点についてもお詫びいたします。大変申し訳ありませんでした。

ツアー終了後、ご参加のお客様にはお声がけをさせていただいておりますが、
ツアー内容自体はお楽しみいただけたように感じられましたので、上記問題について再度お聞きすることを控えました 。
その点も結果的にはこちらの配慮不足となってしまったと思っております。申し訳ありませんでした。

以後、ベルトラ、オーシャンデイズ双方このようなことがないように注意して参ります。
貴重なご指摘、誠にありがとうございました。

オーシャンデイズ代表 板谷

  • 川の流れがあり、少ない力でも進みます。

  • 船底からの写メ

  • 雨天の中、パドルの練習。

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Packages: 通常プラン
Attended as: Couples
Posted on: 2017/08/15
Activity Date: 2017/08/14

Full Day Nature Tour to Furano and Biei's Flower Fields from Sapporo

Great Tour!

Reviewed by: Versanne Uy

It is time bounded, in order for us to complete the tour package. It's very nice so everyone out there if you want to spend less and have a great tour enjoy the VELTRA tour package. Mr kobayashi (If I remember his name the tour manager) was very nice and Ms Nishimura was a great tour guide. Thank you also to the Driver for the safety Trip. He drives safely and waited for us patiently.Thank you so much.

  • Tomita Farm

  • Tomita farm

  • Mysterious Blue pond

  • Trick museum

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Packages: Standard Bus Plan
Attended as: Friends
Posted on: 2017/08/04
Activity Date: 2017/07/30

Full Day Nature Tour to Furano and Biei's Flower Fields from Sapporo

Great tour at Furano, Hokkaido

Reviewed by: Tess Fuentes

It was my first time to book a tour online and i was not disappointed with Veltra unlike other tour sites. I just followed the instructions given and found the meeting place. We were the only english speaking grp (4 people) and the tour guide would explain the instructions in english. Our experience was great!

  • Beautiful landscape of flowers at Tomita Farm in Furano, Hokkaido

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Packages: Standard Bus Plan
Attended as: Families
Posted on: 2017/08/03
Activity Date: 2017/07/26

Full Day Nature Tour to Furano and Biei's Flower Fields from Sapporo

Great experience

Reviewed by: Ren

Good local tour to Furano with english speaking guide.
Very on time and bring us to all the sightseeing destination without skipping even thought there's rain

  • Furano Tomita Farm

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Packages: Standard Bus Plan
Attended as: Families
Posted on: 2017/08/02
Activity Date: 2017/07/17

支笏湖クリアカヤック体験 手ぶらOK!底が透明なクリアカヤックで、水質日本トップクラスの支笏湖へ<4歳~参加OK/写真データプレゼント/2時間/現地集合>

My first kayaking experience was amazing. 初めてのカヤック、最高でした

Reviewed by: あこ太郎

The weather was wonderful, and I had a fantastic experience. From the moment I made the reservation, my questions were answered quickly and kindly via email, which made me feel at ease. When I called because I didn't know how to get to the bus stop, they immediately came to pick me up, saying, "I'm on my way!" The instructor was friendly, and before I knew it, the time was up—I wanted to ride more. They also took photos for me, and I was very satisfied. Thank you for everything!

お天気に恵まれ、素晴らしい体験ができました。
予約時から質問にも、迅速かつ親切にメールで対応いただき安心できました。
またバス停から行き方がわからず電話をすると、今行きます!とすぐに迎えに来て下さいました。
インストラクターの方もフレンドリーで、あっという間に時間になってしまい、もっと乗りたいと思いました。
写真も撮っていただき、大満足です。
お世話になりました!

Reply from activity provider

Dear Kawasaki,

Thank you! I think you will be fine, but did you have any body aches or discomfort? I'm glad you enjoyed it! Please come visit us again when you're nearby. We look forward to seeing you.

Ocean Days, Tomomi Kanemari

カワサキ様

ありがとうございます!
カワサキ様でしたら大丈夫だと思いますが、
体が痛いなどはありませんでしたか?
楽しんでいただけて良かったです!
また近くにお越しの際は遊びに来てくださいね。
お待ちしております。

オーシャンデイズ 神成友美

  • 千歳川から支笏湖へ

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Packages: 通常プラン
Attended as: Solo Travelers
Posted on: 2017/08/01
Activity Date: 2017/07/30

釧路市内発 日帰りバスツアー「ピリカ号&ホワイトピリカ号」釧路湿原・阿寒湖・摩周湖・屈斜路湖めぐり!阿寒摩周国立公園を1日で周遊<阿寒湖・釧路空港下車可>

The best option for travelers who do not drive. 運転しない旅行者にとって、最高の選択肢

Reviewed by: ゆるりん

I think Lake Mashu and Lake Akan are among the dream destinations for travelers to Hokkaido, but the transportation options are quite limited, and the distances are considerable. I was at a loss about how to get there without renting a car.

At that time, I happened to find this tour offered by the Kushiro Sightseeing Bus during an internet search. Not only does it take you to Lake Mashu and Lake Akan, but it also stops at Lake Kussharo along the way. That's three lakes in one go! Yay! On top of that, we also visited Mount Io, which was emitting smoke. I wasn't expecting much from it, but wow, it might have more smoke than Hakone... Truly Hokkaido.

The departure point is the bus terminal in front of JR Kushiro Station. (You could also go on a separate Kushiro Wetland tour the day before.) This tour returns to the same JR Kushiro Station on the same day after visiting the three lakes. However, if you want to go to the airport, you can get off at Kushiro Airport along the way. That's not all. You can also get off at the Akanko Onsen and enjoy a leisurely stay. There’s flexibility for travelers to plan according to their curiosity and schedule.

Thanks to this, even as a solo female traveler who doesn't drive, I was able to efficiently explore various places in Eastern Hokkaido and fully enjoy the beautiful nature. I highly recommend it!

摩周湖や阿寒湖は、北海道への旅行者の憧れの目的地のひとつだと思うが、なにせ交通の便が悪い。それぞれに距離もある。レンタカーをせずに、どう行けばよいのか途方にくれていた。
そんな時、インターネット検索で、たまたま見つけたのが釧路観光バスの、このツアー。摩周湖と阿寒湖どころか、途中で屈斜路湖にも寄ってくれる。一挙に三湖制覇! やったー! おまけに噴煙立ち昇る、硫黄山にも立ち寄った。ここは期待してなかったけど、あれ?、箱根より煙がすごいかも…。さすが北海道。 
出発はJR釧路駅前のバスターミナル。(そこで前日に別途、釧路湿原ツアーに行くこともできた。)このツアーは三湖に行った後、同日、同じJR釧路駅前に戻ってくる。ただ、空港に行きたい人は、途中の釧路空港で降りてもいい。それだけじゃない。訪問先の阿寒湖温泉で降りて、ノンビリ滞在してもいい。旅行者が好奇心と日程に応じて、それぞれ予定を組める柔軟性まであるのだ。
おかげで運転しない女一人旅の私でも、道東を効率的にあちこち廻れて、美しい大自然を充分に堪能させてもらいました。お薦めです!

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Packages: 【ピリカ号】阿寒湖温泉で降車
Attended as: Solo Travelers
Posted on: 2017/07/29
Activity Date: 2017/07/03

釧路市内発 日帰りバスツアー「ピリカ号&ホワイトピリカ号」釧路湿原・阿寒湖・摩周湖・屈斜路湖めぐり!阿寒摩周国立公園を1日で周遊<阿寒湖・釧路空港下車可>

It was convenient to be able to sightsee while moving around. 移動しながら観光できて便利でした。

Reviewed by: nakanoboy

I used the service from Kushiro City to Lake Akan. Along the way, we stopped for sightseeing at Lake Mashu, Iouzan, and Sunayu, and we had time to explore each scenic spot, making effective use of our time. The guide was a veteran and provided continuous commentary, which I found impressive. However, there are two points for improvement that would have made it a five-star experience.

1. The bus windows were dirty, so I would appreciate it if they could be cleaned before departure. (It’s hard to enjoy the beautiful scenery.)
2. It would be better to have assigned seating during busy times. (Since I boarded partway, I ended up in a cramped seat at the back. Other families were scattered apart.)

釧路市内から阿寒湖畔まで利用しました。
途中、摩周湖・硫黄山・砂湯で観光をしながらの移動で各景勝地では観光時間もあり、時間を有効に利用できました。
ガイドさんもベテランの方で、話しっぱなしで案内してくれて感心しました。
ただ、2点ほど改善いただければ★5つでした。
1.バスの窓が汚れていたので出発前に洗浄してほしい。
 (せっかくの景色がきれいに見えない。)
2.混雑時には座席指定にしたほうが良い。
 (途中乗車だったので後ろの方の狭い席だった。他の家族の方はバラバラになっていた。)

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Packages: 【ピリカ号】阿寒湖温泉で降車
Attended as: Solo Travelers
Posted on: 2017/07/20
Activity Date: 2017/07/16

Full Day Nature Tour to Furano and Biei's Flower Fields from Sapporo

Maybe 3-1/2 stars

Reviewed by: rmorita

The tour itself goes to two outstanding locations, the Farm Tomita and the Blue Pond. Both of these locations make the tour worthwhile. There are some quibbles however.

Checking in is chaotic. There are several tour groups departing from the same location, so it's noisy and confusing. The tour is booked under and emails come from Veltra, but the tour is operated under a different name (Club Tourism). My tour number was apparently merged with the same tour, but different number, so I had to ask twice about our tour. The first time I was told to wait because the tour sign hasn't been posted yet then later I was told that the tour was merged under a different number. I might have missed the tour since I couldn't find my number. Neither of these changes were explained in the previous emails.

The tour itself is fine, although for this tour, I question whether the stop at the amusement park was necessary. It didn't appear to be much of an attraction and not a good use of time. I recommend that the tractor ride simply be built into the cost of the tour, rather than have it as an option. A little bit of narration during the long rides about the area that we were traveling would have been nice. This was the quietest tour that I have ever been on. I had no idea what town we were in or if there were any points of interest.

The tour guide, Yao-san, was good and very diligent at doing his job. Maybe my expectations were a bit too high, but the tour itself was fine and delivered what was promised. It's just that it could be improved a bit.

Reply from activity provider

Thank you very much in participating in our tour.
We are very sorry for all troubles you had finding the right tour group. We will revise the check-in flow so our customers will not face the same problem again.
We appreciate very much for your important feedback, and for the future we promise to improve the service to make all of our customers satisfied.
Once again, please accept our sincerest apologies for the inconvenience. We hope to have a chance to serve you again in the future.

  • Aoi Ike is beautiful.

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Packages: Standard Bus Plan
Attended as: Couples
Posted on: 2017/07/18
Activity Date: 2017/07/15

小樽運河デイクルーズ 運河の魅力を再発見!<小樽>

A tour in the rain, getting completely soaked. 雨の中、ずぶ濡れながらのツアー。

Reviewed by: onopiiiii

When we left the hotel, it was cloudy, but as we were sightseeing, it started to rain little by little, and by the time we boarded the cruise ship, it was pouring. Even so, we set off wearing plastic raincoats. The rain was so heavy that I couldn't lift my face, and I couldn't see very well. Since it's Japan, I think there should be more consideration for the possibility of rain, like using covered boats. To be honest, the cruise itself was disappointing. There was only one straight canal, so the scenery was lacking in variety. Walking along the canal gave a better view, and I could enjoy the beautiful scenery more. I was honestly disappointed because I was expecting a tour like in Matsue, where the canals are spread throughout the town and you can circle around them. Although it wasn't that expensive, it wasn't worth the trouble to board.

ホテルを出るときは曇りでしたが、観光していると雨が少しづつ振り出し、クルーズの船に乗る頃にはドシャ降りに。それでもビニールのカッパをきて出発しました。雨が強くて顔を上げてらず、あまりよく見えなかったです。日本なんだから雨が降ることも前提にして、屋根付きの船にするとかもっと対応のしかたはあると思う。クルーズ自体は正直言って期待外れでした。運河はまっすぐに1本あるだけなので、景色の変化が乏しく、運河沿いを歩いていた方が目線が高い分だけ、きれいな景色を楽しめます。松江みたいに町中に運河が張り巡らされていて、それをぐるりと巡るようなツアーを期待していただけに正直言ってがっかり。そんなに高いお値段じゃないけど、わざわざ乗るほどでもなかった。

  • 夜のコースもあるけど、運河沿いから見た方がきれいな景色をたのしめると思う。

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Attended as: Solo Travelers
Posted on: 2017/07/17
Activity Date: 2017/06/24

Full Day Nature Tour to Furano and Biei's Flower Fields from Sapporo

happy to join this trip

Reviewed by: heru setiawan

Both I and wife were happy to follow this group, well organized and punctual. The tour guide explained in japanese but the assistant translated in simple English but could be understand clearly. Recommended for people who dont drive car, just chosen this 1 day tour . Watch the beautiful scenery and blue pond as well with peace....

  • biei,hokkaido

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Packages: Standard Bus Plan
Attended as: Couples
Posted on: 2017/07/08
Activity Date: 2017/07/06

小樽運河デイクルーズ 運河の魅力を再発見!<小樽>

The explanation and the scenery are both amazing! 解説も景色も最高!

Reviewed by: そめさん

I thought there wasn't much to see in Otaru, but that changed when I joined a cruise. They shared many highlights of the town, and I really felt that it is a wonderful city.

小樽はみるとこあまりないな~と思っていましたが、クルーズに参加して変わりました。町の見どころをたくさん教えてくださったり、すごくいい街だなあと実感しました。

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Attended as: Friends
Posted on: 2017/07/03
Activity Date: 2017/06/30