All Reviews for Outdoor Activities

What is SUP? It sounds interesting, and I want to try it! There's no age limit or weight limit! I really want to give it a go! ❣️ I applied for the experience two nights ago! I felt bad leaving my dog at home, so I decided to take him along and thought I could walk him by the lake if I had time... But when I left him waiting by the lakeside, he unexpectedly jumped in! The lake was calm with no waves, and the board was wide, so it felt stable... Moving leisurely across the water felt like walking on water, and my first experience ended in no time. I definitely want to enjoy the scenery reflected on the lake's surface through the seasons again!

サップって何何⁇。
なんか面白そうやってみたい！年齢制限、体重制限無いわ！やってみたい❣️
体験申し込み2日前の夜でした！
ワンコお留守番可愛そうなので、とりあえず連れて行き時間あったら散歩しながら…と、湖のほとりで、待たせてと思ったら、何と飛びのってしまいました！湖面は、波もなく、ボードも広めなので安定していました…湖面をのんびり移動は、水の上を歩いているようで初めての体験は、あっという間に終わってしまいました。またぜひ四季折々湖面に映った景色楽しみいたです！

On September 19th, we gathered at 8:50 AM. Two women in their mid-50s signed up for this. The day before, a friend who had been looking up various information said, "Maybe we should cancel, I'm starting to feel scared." I reassured her, saying, "It'll be fine, it'll be fine," and we approached our long-awaited first rafting experience with excitement. The list of "things to bring" included "clothes for changing, including underwear," and sensing my anxiety about potentially falling in and not being able to swim, they seemed to have chosen the calmest course for us.

What was advertised as "thrilling white-water rafting!" turned out to be a "gentle nature exploration." The weather was clear and sunny, and as we enjoyed the autumn breeze with dragonflies flying around, we progressed while admiring the trees gradually changing colors. Along the way, we saw fish jumping, a deer carcass, and hot springs cascading like waterfalls, fully enjoying nature. It felt like we had taken a high-quality morning walk. Also, I appreciate that they took us to Toyohira Gorge Onsen afterward.

9月19日、8時50分現地集合で始まりました。50代半ば女性2人で申し込みました。前日になって、いろいろ情報を見たり聞いたりした友人が「やっぱりやめようか、なんか、怖くなってきた」と言ってきたのですが、「大丈夫、大丈夫」となだめ念願の初ラフティングにドキドキして臨みました。「持ちもの」に「下着を含む着替え」とあり、「落ちたら冷たそう、泳げないし」と気持ちがちいーさくなっているのを察してくださったのでしょう。一番穏やかなコースをとってくれたようでした。
「スリル満載の激流くだり！」が、まさかの「穏やかな自然探訪」となりました。天気は秋晴れ、トンボがすいすいと飛ぶ秋風を受けながら、少しずつ色づく木々を眺めつつ進んで行きました。途中、魚が跳ねたり、鹿の死骸があったり、温泉が滝のように流れ落ちていたり、自然を満喫しました。上質な朝の散歩をしたかのような体験でした。そうそう、その後、豊平峡温泉まで送ってくださったことにも感謝いたします。

I had never been to Hokkaido during the hot season, so I really wanted to experience it and decided to participate. Since it was a meet-up event, I left Sapporo city with a bit of extra time, but I got caught in a huge traffic jam just before reaching the destination and ended up being late. I apologize for making the staff and other participants wait. I heard there was a lot of traffic due to construction... I regret that.

The rafting was very thrilling until we got on the boat. It's natural, but I would have appreciated a more stable footing. I felt like I used up my energy before the rafting. I thought the river's water level might not be very high, but the water temperature was incredibly cold. They offered free shoe rentals, so I thought it might have been a good idea to borrow some. Along the way, those who wanted to could jump from the rocks into the river, which was exciting. I can't write too much, but even if you don't jump, you'll get wet. I wondered if wearing a swimsuit would have been better. The time flew by, but it was a great experience enjoying the nature around Sapporo. It's a shame I couldn't take any photos due to the wet activities!

暑い時期に北海道へ来たことがなかったので、是非とも経験してみたいと思って参加しました。現地集合だったので札幌市街から少し余裕を持って出発しましたが、目的地手前で大渋滞に遭い、遅刻してしまいました。スタッフや参加者の皆さんをお待たせしてしまい、申し訳ありませんでした。工事の関係でずっと渋滞しているとか・・・。反省です。
ラフティングは、ボートに乗るまでがとてもスリリングでした。自然だから仕方ないけど、もう少し足場が安定していると嬉しいです。体力をラフティング前に使ってしまった感じです。川の水量は多くないかな？と思いましたが、水温が半端ない冷たさでした。靴を無料で貸してくださるので借りても良かったかもと思いました。途中、希望者は岩から川へ飛び込むことも出来、盛り上がりました。多くは書けませんが、飛び込まなくても濡れます。水着でも良かったかなぁと思います。あっと言う間の時間でしたが、札幌近郊の自然を満喫したいい経験になりました。濡れるアクティビティのため、写真が撮れなくて残念！

It was summer, so the course was more gentle than I expected. Since we were the only customers, it felt like a private tour with a relaxed atmosphere as we went down the river and walked in the water. It's recommended to wear marine shoes instead of sandals because you have to descend very steep rocky areas before getting on the boat. The guide was friendly and talked to us, and there were a few points where we got completely soaked, which was a lot of fun. The magnificent scenery of the mountains and river was refreshing, as it's not something you see every day. I also want to try the spring course, which is said to be ten times more intense due to the water volume!

夏だったので思ったより穏やかなコースでした。お客さんが私たちだけだったので、プライベートツアーのようなのんびりした雰囲気で川下りや川の中も歩いたりしました。ボートに乗るまでとても険しい岩場を下るので、サンダルよりはマリンシューズなどがおすすめです。ガイドのお兄さんが話しかけてくれたり、時にはびしょ濡れポイントもいくつかあり、とっても楽しめました。山や川の壮大な風景もなかなか見られないので新鮮でした。水の量が10倍になり激しいという春のコースにも行ってみたいと思いました！

The reservation date had strong waves, so we couldn't depart, but we were able to reschedule for the next day and had a valuable experience. Not only did we see the Blue Cave, but we also had a thrilling experience riding over the waves on a pleasure boat, like a roller coaster. The foreigner (probably from Russia) spoke fluent Japanese and provided amusing explanations that made us feel like we were in another country, which was a lot of fun.

Once you arrive at the location, I recommend calling the contact number if no one is there, as there might be a cancellation. The meeting point is in the bay, so even if the wind and waves aren't too strong, there can still be big waves near the cave that prevent you from going.

予約日は波が強くて出港できずでしたが、翌日に振り替えてもらえて、貴重な体験ができました。
青の洞窟を見るというだけでなく、プレジャーボートで波を乗り越えてジェットコースターのような体験や、外国人（多分ロシアの人）の上手な日本語、でもなんか可笑し面白い説明で異国を感じられたりして大変楽しめました。

現地に着いて、誰もいなかったら連絡先に電話することをお勧めします。欠航かもしれないので。集合場所は湾内なのでそんなに風、波が強くなくても洞窟付近は大波で乗れない事も。

During the Obon holiday in August, I decided to travel to Hokkaido with my husband. Since it was my third time in Sapporo, I felt that just visiting the usual tourist spots wouldn't be enough, so I joined this tour.

To put it simply, "it requires quite a bit of physical stamina"! But it was so much fun that I couldn't stop laughing. One piece of advice: you should really wear clothes that you don't mind getting dirty. It mentioned jeans, but I actually wore jeans and it turned out to be fine. If you and your paddling partner aren't in sync, you'll end up crashing into the bushes multiple times. I even fell on my backside in the canoe! It's better to avoid short sleeves, as they can get caught on branches (it's not too painful, but there are some risky moments for kids).

There was a thrill that photos just can't capture, and I was very satisfied! I will definitely go again! ⭐︎

8月のお盆休みに北海道旅行へ旦那さんと行くことになり、私自身は3度目の札幌だったため、定番の観光所巡りじゃ物足りない〜！とのことで、今回このツアーに参加しました。
簡単にいえば、「結構体力を使う」！でも、それ以上に楽し過ぎて笑いっぱなし。一言アドバイスすると、本当に汚れてもいい格好で行くべきです。ジーパンは〜と書いてありましたが私はジーパンで行って逆に良かったです。共に漕ぐパートナーとの息が合わないと何度も草木に突っ込みます。カヌーの中で尻餅つきます)^o^(半袖はやめた方がいいです。枝に刺さります。(そこまで痛くはないですが子供は危ない場面があります)
写真だけじゃ伝わらないスリルがあり、とっても満足でした⭐︎また行きます！！

We participated as a couple.

The sea seemed a bit rough, which added a sense of adventure to the cruise. We got splashed by waves, and everyone had fun laughing and enjoying the moment. My husband usually gets seasick, but he seemed to be fine this time.

The foreign captain shared many amusing stories, making the round trip cruise feel like it went by in no time.

In the cave, we encountered beautiful emerald green waters, creating a wonderful memory. I was a bit worried about whether the tour would go ahead due to the bad weather, and when I reached out, it seemed there was some confusion with the reservation since it was made last minute. I'm glad we were able to participate without any issues.

夫婦での参加です。

海は少し荒れていたようで、クルーズはなかなかのアトラクション感があります。波がかかったりもして、それはそれで皆さんはしゃいだりして楽しかったです。主人はよく船酔いをするのですが、今回は大丈夫だったようです。
外国人の船長さんが面白可笑しくいろんな話をしてくださったり、往復のクルーズもあっという間です。

洞窟では綺麗なエメラルドグリーンに出会えて、とても良い思い出になりました。
あいにくの天候で催行されるのか不安で連絡したところ、直前の予約だったせいか予約を認識されていなかったようで少しごたつきました。無事に参加出来て良かったです。

Considering safety, it can't be helped, but I wanted to dive like the guide without being too buoyant in the life jacket. Since it was a tour with just two groups, we had plenty of time.

安全性を考えると仕方ないけど、ライフジャケットで浮きすぎてガイドの方のように、素潜りしたかった。
2組でのツアーだったのでたっぷり時間も取れました。

Feeling the pleasant breeze on my body while rowing was refreshing. It seems that the weather can affect the event, but I had a great time.

気持ちいい風を体に受けて、オ―ルを漕ぐのは清々しかった。天候にも開催が左右されるようですが、楽しかったです。

I'm glad I chose the one-day hiking tour! The guide was very knowledgeable about the flora and fauna, and the whole day flew by! I recommend spending the entire day, not just at Shiretoko Five Lakes. Walking through the primeval forest on unmarked paths was a wonderful mix of excitement and the refreshing feeling of forest bathing.

１日ハイキングツアーにして良かったです！
動植物の話などガイドさんの知識豊富で丸一日でもあっという間でした！
知床五湖だけでなく、丸一日をお勧めします。
原生林の中を、道無き道を歩いて行くのは緊張感と、森林浴の気持ちよさとが相まって心地良かったです(・∀・)

The boarding area is at the dock near the park, past the main road after going through the Meruhen intersection towards the sea. Please be aware that searching online for "Otaru, Blue Cave" may lead to different boarding locations.

You will see a signpost near the meeting point, so if you call out to the boat that is docked nearby, they will assist you with the check-in.

On the day of my visit, the sky was cloudy after the rain, which made me anxious about how clear the view would be. However, the captain sensed my worries and assured me that "the weather like today is when it looks the most beautiful," which put me at ease as we headed towards the Blue Cave. The journey was quick and enjoyable thanks to the captain's lively and cheerful talk. As for the Blue Cave, just as the captain said, it was a beautiful blue color, and only the area near the cave was blue, creating a very magical atmosphere. Since there were no boats following us, I was able to fully enjoy the scenery.

By the way, as you head out to sea, you will get splashed, so it's best to wear clothes that can get wet.

乗り場はメルヘン交差点を海側に抜けて、大通りを越えた先の公園近くの船着き場です。インターネットで「小樽、青の洞窟」等で調べると違う乗り場が出てくる場合があるので、ご注意ください。
集合場所付近には目印の”のぼり”が見えますので、近くに停留している船に声を掛けると、受付していただけます。

当日、雨上がりの曇りの空模様でしたので、綺麗に見えるか不安でしたが、その不安な気持ちを察した船長から、「今日のような天気の時が一番きれいに見える」と教えていただけたので、とても安心して青の洞窟に向かうことができました。道中も船長の軽快で陽気なトークで楽しませてもらえたので、青の洞窟まであっという間でした。青の洞窟は船長の言ったとおり、綺麗な青い色で洞窟の近くだけが青いので、非常にとても幻想的な雰囲気でした。後続の船も無かったので、思う存分景観を楽しむことができました。

ちなみに沖に出るに連れて、水しぶきがかかるので濡れてもいい格好で行ったほうがいいです。

Not only can you float down the river, but in the calmer areas, you can also get in the water and enjoy various activities, making it a fulfilling experience. I think it's too cheap for this price! You should definitely try it at least once.

ただ川を下るだけではなく、流れの穏やかな場所では、川に入ったり、色々な遊びのメニューがあり、充実してます。
この値段では安すぎる！と思います。
一度体験すべきです。

The Shiretoko national park is a beautiful place and is a must-go place for visitors to Hokkaido.

Our guide was very informative and patient which we really appreciate because of the numerous photo taking opportunities.

One advice for visitors is that it can get quite cold there even in June. So please be properly dressed. A pair of gloves would be useful if you plan on taking lots of photos.

On the day of the visit, I was surprised by the unusual heat for Hokkaido, but the coldness of the water in Lake Shikotsu and the Chitose River was actually refreshing.

What amazed me the most was the clarity of the water! It was a completely fresh experience compared to the view from land.

We floated down the Chitose River for about 200 to 300 meters, enjoying a leisurely time while learning about the plants on the shore and underwater.

After that, we paddled to Lake Shikotsu, which was also a great workout. Time flew by, and I found myself wanting to do it again.

当日は北海道らしからぬ暑さでどうなることかと思いましたが、支笏湖と千歳川の水の冷たさが逆に心地よかったです。
何より驚いたのが水の透明度！
陸上から見る景色とはまた違い、新鮮な感覚でした。
千歳川を200～300メートル下り、岸や水中の植物等の説明をしてもらいつつ、のんびりした時間を過ごせました。
その後は支笏湖までパドルを漕ぎ、いい運動にもなりました。
時間があっという間に過ぎてしまい、またやってみたいと思いました。

I had always wanted to try rafting, so even though I was alone, I joined other guests. The variations in the river's flow were fascinating. It was even more interesting with the unexpected incident of the boat breaking down halfway. I will definitely go again to experience that excitement! ♪( ´▽｀)

前からどうしてもラフティングしてみたかったので、
一人ですが他のお客さんと一緒に参加させてもらいました。
川の流れの緩急が面白かった。
ボートが途中で壊れるハプニング付きでより面白かった。
あの臨場感を味わうためにまた行きますね。♪( ´▽｀)

The guide was very knowledgeable about the wildlife and nature of Shiretoko, and it was truly educational. The explanations were thorough, and the tour was excellent from start to finish. Thank you very much.

ガイドさんが知床の動物にも自然にも詳しく本当に勉強になりました。説明も丁寧で、初めから最後までとても良いツアーになりました。本当にありがとうございました。

The staff were very accommodating and kindly taught us, making our first kayaking experience very enjoyable. I was surprised by the high transparency of Lake Shikotsu! Since we used clear kayaks, we could see beautifully underwater. We were also blessed with good weather, making it a wonderful experience.

スタッフの方々の対応も良く、親切に教えていただき、初めてのカヤックもとても順調に楽しむことができました。
支笏湖の透明度の高さにはびっくり！クリアカヤックなので、水の中もきれいに見えました。天候にも恵まれ、とてもいい体験ができました。

It was truly a fulfilling experience, and the afterglow of the tour was amazing; I had a lot of fun!

I understood why Shiretoko became a World Heritage site through the explanations of its ecosystem, the breathtaking views that need no explanation, and the extraordinary experience of exploring animal trails. Everything was impressive.

It was also an opportunity to learn the importance of "experiencing to remember." I would like to participate again in a different season!

本当に充実した内容で、
ツアー後の余韻もすごく、楽しかったです！

知床がなぜ世界遺産になったのか、
その理由がわかるような生態系の説明、
説明いらずの絶景、
非日常的な獣道探索、
全てが印象的です。

“体験して覚える”大切さを学ぶ機会にもなりました。
季節を変えて、また参加したいと思います！

Thanks to our knowledgeable and kind guide, we were able to discover deer and bear tracks (and droppings) that we wouldn't have noticed as amateurs! The guide was also well-versed in bird calls, making the forest feel completely different! I would love to join the winter snowshoe tour as well!

知識豊富で優しいガイドさんのおかげで、素人では気づけないシカやクマの足跡（やフン）を発見することができました！
鳥の鳴き声にも詳しくて、森が違って感じられました！
冬のカンジキツアーにも参加したいと思います！

It's a course of about four hours, and the guide was extremely thorough in their explanations. They even made coffee for us on a cold day, which I really appreciated! I highly recommend it!

4時間ぐらいのコースですが、
ガイドさんすごく丁寧な案内です。
寒い日にコーヒーまで作ってくれまして、
本当に良かったと思います！
とてもおすすめです！

In the first half, we visited the Shiretoko Five Lakes, and in the second half, we took a path through the dense wilderness to see the tears of a man. The scenery was truly representative of Shiretoko, and I was very satisfied. The guide was incredibly thorough in sharing various insights, allowing us to understand the current situation of Shiretoko, which cannot be grasped just by looking at the surface. It made me think deeply. Thank you for such a meaningful time!

前半は知床五胡を、後半は男の涙を見に鬱蒼とした道無き道を行きました。まさに知床！といった景色が続き、とても満足行きました。ガイドさんも本当に丁寧にいろいろなことを教えて頂き、表面上で見るだけではわからない知床の現状も知ることができ、深く考えさせられました。
本当に有意義な時間をありがとうございました！

I went rafting for the first time this time, and it was really fun! The instructor was so lively that I couldn't stop laughing the whole time. Next, I want to experience the spring course by late April or mid-May.

今回初めてラフティングをしましたが
本当に楽しかったですヽ(*´▽)ノ♪
インストラクターさんのノリが良すぎて
終始笑いが止まりませんでした
次は4月下旬か5月中旬までに
春コースを体験したいです( ´∀｀)

I was really worried about whether beginners could paddle smoothly to the lake, but thanks to the careful instruction, we were able to paddle much better than we expected! Paddling on the bright blue lake while watching the fish was refreshing and amazing!!! I want to go again.

素人が湖まですいすいこげるのか、とても心配でしたが、丁寧に教えてくれたこともあって自分たちが思っている以上に上手にこぐことができました！
魚をみながら真っ青な湖をこぐのは爽快で最高でした！！！またいきたいです

I participated on September 16th. In the morning, we visited the Shiretoko Five Lakes, and in the afternoon, we went trekking in the Shiretoko Forest.
At the Shiretoko Five Lakes, we were able to see bear footprints and claw marks, and we received detailed explanations about the plants. It was a very fulfilling trekking experience, as the explanations added so much more than just walking and enjoying the beautiful scenery.
The afternoon trek towards the cliffs was also enjoyable, as we followed paths that felt like animal trails, adding to the sense of adventure. Taking a break on the rocky area while gazing at the Sea of Okhotsk was incredibly refreshing.
Our guide was very pleasant, and I had a fun day. Thank you very much.

9/16に参加させていただきました。午前中は知床五湖、午後は知床の森トレッキングに行きました。
知床五湖ではヒグマの足跡や爪跡を見ることができ、植物の詳しい説明などを聞きました。ただ綺麗な景色を見て歩くだけよりも、説明していただくことでとても充実したトレッキングになりました。
午後の断崖絶壁を目指すトレッキングも、獣道のようなところを辿り、冒険気分で楽しめました。途中、オホーツク海を眺める岩場で休憩したのが大変気持ちよかったです。
とても感じの良いガイドさんで、楽しく1日過ごすことができました。ありがとうございました。

This tour is recommended for those who find just visiting the five lakes insufficient. The guide provides in-depth explanations about the characteristics of plants, traces left by animals, and the unique environment of Shiretoko while taking you on a leisurely trek. Without hearing about things like the claw marks left by bears on tree trunks or the water plantain that has been dug up, you might walk past them without noticing. Additionally, they offer rentals for rubber boots and binoculars, so you can walk through muddy areas with confidence and observe birds as well. On the primeval forest course, I was able to see a white-tailed eagle through binoculars from the cliffs. Of course, the views of the sky, sea, and cliffs were amazing. I also encountered a mother deer and her fawn up close. The course itself is not too steep, so you can enjoy it with peace of mind. There were even elementary school children participating.

五湖だけでは物足りない方にお勧めなツアーです。　ガイドさんが、観光客では分からない植物の特徴や動物の残す痕跡、知床の風土といったことを踏まえ説明しながらじっくりトレッキングをしていきます。クマの爪痕が残る木の幹や根を掘り起こされた水芭蕉なんて説明を聞かないと知らずに歩き過ぎてしまいますよね。また、長靴や双眼鏡もレンタルしてくれるため、ぬかるみも安心して歩けますし、鳥などの観察もできます。原生林コースでは、岸壁から双眼鏡でしっかりオジロワシを観ましたよ。もちろん、空、海、崖の景色はサイコーでした。シカの親子にも間近で出会えました。コース自体、それ程険しくないので安心して楽しめます。小学生のお子さんも参加されてましたよ。

From elementary school students to grandmothers celebrating their sixtieth birthday, it must have been challenging for the big adults and the instructors. Everyone was very excited and delighted. It was fun.

小学生から還暦ばあば、大きい大人たちとインストラクターは大変だったでしょう。みんな大興奮、大喜びでした。楽しかった。

On the day, the wind was calm, and I was able to ride the kayak without any swaying. The bottom of the kayak was transparent, allowing us to see the riverbed and lakebed through the clear water. The guide was kind and taught us with great care, making it the best experience. It was a pity that it was drizzling, but I want to try again!

当日は風が穏やかで揺れずにカヤックに乗ることが出来ました
カヤックの底は透明になっており透明度の高い水を通して川底や湖底を見ることが出来ます
ガイドさんも親切丁寧に教えてもらって最高の体験でした
小雨が降っていたのが残念でしたがまたチャレンジしたいです！

On August 16, three of us participated. We enjoyed the quiet great outdoors just about 30 minutes from downtown Sapporo. The atmosphere created by the guide staff was very enjoyable, and the kids were thrilled with the exciting rafting experience. A photographer also joined us, capturing many shots from angles that amateurs can't achieve. I'm really glad we participated!

8/16親子３人で参加。札幌中心街からほんの30分ほどで静かな大自然を満喫しました。ガイドスタッフの皆さんの雰囲気がとても楽しく、スリル満点のラフティングにも子供たちは大喜び。カメラマンも同船し 素人では撮れないアングルでたくさんのショットを。参加して本当によかった！

I was able to enjoy kayaking with peace of mind on a tour by a professional diving shop. Our family of four split into two kayaks. We leisurely paddled along the river and lake, seeing fish along the way and listening to our guide's stories. I was moved by how such a blissful and relaxing time could exist. The guide took photos at various points, and I was very happy to receive them later for free via AirDrop. I think this is a tour that people of all ages can enjoy, as there were small children participating as well. I have come to love kayaking.

本格的なダイビングショップによるツアーで、安心してカヤックを楽しむことができました。家族4人で２つの艇に分かれて乗りました。のんびりと川そして湖を船で進み、途中魚を見たりガイドの人の話を聞いたり、こんなにゆったりとした至福の時間があるんだ、と感動しました。ガイドの方が随所で写真を撮ってくださり、後でair dropで無料でいただけてとても嬉しかったです。小さいお子さんも参加されており、老若問わず楽しむことができるツアーだと思いました。カヤックが大好きになりました。

I visited during the Obon period in the third week of August. Unfortunately, due to continuous rain, I had to change my schedule over the phone, but the system was not processing properly, and there was no handover between the staff, resulting in duplicate communications from the administrative staff, which was disappointing.

On the day of the event, there were delays and troubles at the accommodation, and I realized I would arrive 10 minutes late at 9:40 for the 9:30 meeting at Lake Shikotsu. I called to inform them, but I was met with an intimidating response from the female staff member, who insisted that I hurry through the rainy mountain roads with unbelievable remarks. While I acknowledge that the lateness was my fault, I felt extremely uncomfortable with the way I was treated. (What would they do if I had an accident while rushing through the rain?)

I expressed my concerns about the intimidating response at the reception on the day of the event, and a young woman apologized. Although I did not expect it, they offered a discount on the tour fee (they said they would confirm with the representative and get back to me). The representative was present after the activity, but I did not receive any communication from them. There was no greeting either.

I enjoyed the activity, so I do not require any financial compensation, but the staff's poor response tarnished the opportunity to create precious memories with Hokkaido's beautiful nature. I urge the operating company to make improvements so that no one else feels like we did.

8月３週目のお盆時期に伺いました。
あいにくの降雨が続き、電話対応で日程を変更してもらいましたが、システムが処理が出来ていなかったり、担当者で引継ぎがされておりませんで事務担当の方から重複した連絡がありまして残念でした。
また当日、宿泊先で混雑とトラブルが重なり、9：30 支笏湖集合に対し9：40着の10分遅れになってしまうことが道中途中で判明したので連絡を入れたのですが、事務担当の女性から威圧的な対応を取られ、かつ雨天の山あいレンタカー道中を急いで来て下さいと信じられない言動があり、遅刻はこちらに非があるので強いことを言うべきでは無いのですが、対応に非常に不快な思いをしました。（降雨山中を急ぎスリップ事故でも起こしたらどう責任を取るのでしょうか。）

また当日の受付で上記の威圧的な対応に対しこちらの意見を申し、若い女性より謝罪を頂きました。
こちらは望んではいませんでしたが、ツアー代金のディスカウントの話が先方からありました（代表に確認して連絡するとのこと）アクティビティ終了後も代表の方もいらっしゃいましたが、お話も頂けておりません。※挨拶もありません。

アクティビティは楽しんだので金銭などの対応はいりませんが、あまりにもスタッフの対応が悪く、せっかくの北海道の貴重な自然との思い出を作る機会を汚しています。
二度と私達の様な気持ちにならない様にに催行会社の改善を求めます。