Thank you very much for participating in the LIMON Fushimi Inari Taisha, Kiyomizu-dera, Kinkaku-ji, and Arashiyama Day Tour.

We sincerely apologize for not meeting your expectations during the tour.

Regarding the 30-minute wait you mentioned, we believe this refers to the time from the meeting point at Kyoto Station to the train departure time. The 9:15 departure is the time needed to pass through the ticket gate and move to the train platform. Considering the congestion at Kyoto Station and the distance, we have set this itinerary, but we deeply apologize for the inconvenience it caused you.

Additionally, we regret that our advance product information was insufficient, and we were unable to inform half-day tour participants about joining midway.

As for the time required at each sightseeing location, we have set it based on the standard time from the parking lot to the points of interest, but we sincerely apologize for any dissatisfaction regarding this matter. We will take your valuable feedback into account for improvements.

Lastly, we would like to express our gratitude for participating in our tour and sincerely apologize for any discomfort we caused you.

Shinki Kanko Co., Ltd. LIMON

Thank you very much for participating in the LIMON Fushimi Inari Taisha, Kiyomizu-dera, Kinkaku-ji, and Arashiyama Day Tour.

I sincerely apologize for not providing prior information regarding the walking distance, which resulted in you not being able to enjoy the tour on the day. Additionally, I have shared your feedback regarding lunch at Kiyomizu-dera with the restaurant to ensure improvements are made.

Furthermore, while we have alcohol disinfectant available at the bus entrance, I apologize for the guide not properly informing you about its use when boarding the bus. We will re-educate our guides to improve this aspect. I deeply apologize for our lack of guidance and for causing you any anxiety.

Lastly, I would like to express my gratitude for your participation in our tour and sincerely apologize for any discomfort or unease we may have caused. Your valuable feedback will be promptly shared within our company, and we will work to ensure that such issues do not occur in the future.

Shinki Kanko Co., Ltd. LIMON

Thank you very much for participating in the LIMON Fushimi Inari Taisha, Kiyomizu-dera, Kinkaku-ji, and Arashiyama Day Tour.

We apologize for not providing prior information regarding luggage during the train transfers, as mentioned in the itinerary.

Additionally, while we have hand sanitizer available at the bus entrance, we regret that our tour guide did not inform passengers about the hand sanitizer upon boarding the bus. Regarding ventilation, we set the air conditioning to outside air mode during the bus operation, replacing the air inside the bus approximately every five minutes. We sincerely apologize for our lack of communication and for causing any anxiety to our customers.

We will promptly share the valuable feedback we received from you within our company and will work on guidance and improvements to prevent such issues in the future.

In closing, we would like to express our gratitude for participating in our tour and sincerely apologize for any discomfort or anxiety we may have caused.

Shinki Kanko Co., Ltd. LIMON

Dear Kirari,
Thank you very much for using Koshin Taxi. We are delighted that you were able to create wonderful memories during your limited time. We will continue to strive for service improvement, inspired by your kind words. If you have the opportunity to visit Kyoto again, we would be grateful if you could reach out to us. Thank you.

Dear Jiro Morishita,

Thank you very much for participating in the LIMON tour. We are glad to hear that you enjoyed your trip.

Thank you for sharing your experience and for the high rating. If you have the opportunity, we would be delighted if you could join us for another course. Kyoto is also recommended during the cherry blossom and fresh green seasons.

Shinkimi Kanko, LIMON

Dear Yuki Yuki,

Thank you very much for participating in the LIMON tour from Tokyo. We sincerely apologize for the confusion regarding the meeting location. We also appreciate your thoughtful feedback on your experience.

We take your valuable opinions seriously and will continue to work with our operating company to provide activities that satisfy our customers.

If you have the opportunity, we would be delighted if you could join us for another course. Kyoto is also recommended during the cherry blossom and fresh green seasons.

We look forward to welcoming you again.

Sincerely,
Shinki Kanko, LIMON

Dear Man-chan,

Thank you very much for participating in the LIMON tour. We are delighted to hear that you enjoyed the tour. It makes us very happy to know it has become a lifelong memory for you.

Thank you also for sharing your experience and for the high rating. We would be grateful if you could join us for another course if the opportunity arises.

Sincerely,
Shinki Kanko, LIMON

Dear AIRI,

Thank you very much for participating in the LIMON tour. We are very pleased to hear that you enjoyed your trip. Thank you for sharing your experience and for the high rating.

We sincerely look forward to your participation in another season. If you have the opportunity, please do visit Kyoto.

Shinkimi Tourism, LIMON

Thank you for using our Jumbo Taxi charter sightseeing taxi free plan / 3-hour course. We are delighted that your trip to Kyoto became a memorable experience and that your family had a wonderful time. We are also very happy to receive your kind words about it being the best memory. Thank you very much.

Dear Lemon,

Thank you very much for participating in the LIMON tour. We appreciate your kind words about the driver and tour guide! I will pass that along right away! We will continue to plan tours that everyone can enjoy, so we would be delighted if you could join us again. Thank you for the wonderful photos and for sharing your experience and high rating. We sincerely look forward to your next participation.

Sincerely,
Shinki Kanko, LIMON

Dear Salad Pan,

Thank you very much for participating in the LIMON tour.

We appreciate your kind words about our guide and driver! I will make sure to pass them along. We are very happy to hear that you enjoyed your trip. Kyoto is also recommended during the cherry blossom and fresh green seasons.

We sincerely look forward to your next participation.

Shinki Kanko, LIMON

Dear Lemon,

Thank you very much for participating in the LIMON tour. We will reflect the feedback we received from you in our future products and plans, and we will use it to improve our services. Thank you for your review and high rating.

We hope you will visit us again in another season. We look forward to welcoming you.

Shinki Kanko, LIMON

Thank you for participating in the yakatabune cruise through VELTRA among many travel companies.

We were very pleased to read about the positive comments from customers during the cruise and the situation on the day. Additionally, the photos you posted of the cormorant fishing, combined with the raindrops on the river surface, convey a great sense of excitement. Thank you for sharing such wonderful photos and your top-rated experience.

We will continue to plan and conduct experiences that our customers can enjoy, so we would be grateful if you could use our services again when the opportunity arises. All of our staff look forward to your next visit.

VELTRA Customer Service

Thank you for participating in the yakatabune cruise through VELTRA among many travel companies.

We are very pleased to hear that you enjoyed the yakatabune cruise and the Gozan Okuribi fire festival. While the Gozan Okuribi can be viewed from various locations in Kyoto, we believe that experiencing the fire festival from a yakatabune allows for a deeper appreciation of its atmosphere and charm.

This year marked the first full lighting in three years, and while the fire festival can typically be enjoyed during the Obon period, we hope you will have the opportunity to experience it again in the future.

We will continue to plan and conduct experiences that our customers can enjoy. We sincerely look forward to your next visit.

VELTRA Customer Service

Thank you for participating in the yakatabune cruise through VELTRA among many travel companies.

We sincerely appreciate that you made the trip to Arashiyama despite any concerns you may have had due to the spread of infections. Although it started to rain heavily right after boarding, we were relieved to hear that you enjoyed the performance of the cormorant fishermen and the atmosphere of the event. When the lighting of the bonfire took place, the rain stopped and the clouds cleared, allowing us to enjoy the viewing safely, which made us very happy.

We will continue to plan and conduct experiences that our customers can enjoy, so we would be grateful if you could use our services again when the opportunity arises. All of our staff are looking forward to your next visit.

VELTRA Customer Service

Thank you for participating in the yakatabune cruise through VELTRA among many travel companies.

After boarding, I imagine you felt anxious as you began to hear thunder and the sound of lightning, and as the rain intensified, you may have wondered if you would be able to see the cormorant fishing and the bonfires. However, before the lighting time at 8 PM, the clouds cleared, and you were able to see the magnificent "large" bonfire.

From your experience, we could feel your excitement, and all of us at the VELTRA planning staff are truly delighted.

We will continue to plan and conduct experiences that our customers can enjoy, so we would be grateful if you could use our services again when the opportunity arises. We sincerely look forward to your next visit.

VELTRA Customer Service

Thank you for participating in the yakatabune cruise through VELTRA among many travel companies. We also sincerely appreciate your posting of powerful photos that convey your experience and the atmosphere of the day.

On the day of the cruise, we were unfortunately met with heavy rain after boarding, but we are very pleased to hear that you and your spouse enjoyed the cormorant fishing and the fire sending until the end. We hope it has become one of the wonderful memories of your trip to Kyoto. Thank you for your warm comments about the boatman; we will definitely pass them on to the representative from Arashiyama Tsusen.

We will continue to plan and conduct experiences that our customers can enjoy, so we would be grateful if you could use our services again when the opportunity arises. All of our staff sincerely look forward to your next visit.

VELTRA Customer Service

Dear Satomi,

Thank you very much for participating in the LIMON tour.

We sincerely apologize for any anxiety caused by the driver's performance. Despite our commitment to ensuring a safe and secure tour, we regret that our customers experienced discomfort during the journey.

What should have been an enjoyable trip may have been overshadowed by concerns during vehicle transfers due to the driver's actions. We will promptly share your feedback internally and work on improvements to prevent such issues in the future.

Additionally, thank you for sharing the wonderful photos. If you have the opportunity, we would love for you to visit Kyoto on a sunny day.

Shinki Kanko, LIMON

Thank you very much for using our sightseeing taxi service. The weather was clear and perfect for an outing that day. It did get a bit hot during the day, but we hope you enjoyed a comfortable trip. By the way, the traffic conditions were lighter than expected, which unfortunately led to an early arrival at your final destination, and we regret any disappointment this may have caused. We sincerely apologize for this. Moving forward, we will make sure to thoroughly understand traffic conditions and strive to provide guidance that aligns with our customers' feelings. Additionally, we are truly honored to receive your kind words about your encounter with Koshin Taxi, even though we did not fully meet your expectations. We sincerely look forward to your next visit.

Dear clubtop,

Thank you very much for participating in the LIMON tour and for your review, as well as for the high rating.

We are very happy to hear that you enjoyed the tour! Also, thank you for your kind words about our tour guide. I will make sure to pass that along! We will continue to plan tours that everyone can enjoy, so we hope you will join us again.

We appreciate your continued support.

Sincerely,
Shinkitourism, LIMON

Dear Desoyo,

Thank you very much for participating in the LIMON tour the other day. We are delighted to hear that you enjoyed the tour. Thank you for sending us your experiences and wonderful photos. We sincerely look forward to your visit in another season.

Sincerely,
Shinki Kanko, LIMON

Thank you very much for participating in the LIMON Fushimi Inari Taisha + Kiyomizu-dera + Kinkaku-ji + Arashiyama bus tour.

We sincerely apologize for any anxiety caused by the driver's operation. Despite our tour being based on the principles of safety and security, we deeply regret that our customers experienced any unease during the tour.

What should have been an enjoyable trip may have turned into a source of concern each time you had to travel by vehicle due to the driver's actions.

We have reviewed the driving records from that day and confirmed with the accompanying staff, and we found the points you raised to be valid. In this tour, everyone cooperated and gathered before the scheduled time, allowing for a relaxed schedule without the need to rush. However, the driver still operated in this manner, and we will remove this driver from service and provide further training.

Additionally, since you arrived early and everyone gathered 15 minutes before the scheduled departure, we proceeded to leave. The driver considered it was the weekend and aimed to maximize the time at each sightseeing location, which led to an early departure. However, from the customers' perspective, this may have made you feel rushed as if you had arrived just in time. Ideally, we should have communicated, "Although we are departing significantly earlier than scheduled, since everyone is here, we will proceed," and we lacked this consideration.

In closing, we would like to express our gratitude for participating in our tour and sincerely apologize for any anxiety or discomfort caused. We will promptly share your feedback within our company and work on improvements to ensure that such incidents do not occur in the future.

Shinki Kanko Co., Ltd. LIMON
Planning and Development: Maki

Thank you very much for using our sightseeing taxi service. I am truly grateful for your kind email of appreciation.

I was relieved to hear that you arrived safely in Kyoto despite concerns about the snowy road conditions.

I sincerely appreciate your kind words expressing your desire to use our service again.

We will continue to strive to provide safe, courteous, and comfortable guidance to ensure that you will want to visit Kyoto again. We look forward to serving you again in the future.

Thank you for using our sightseeing taxi service the other day. We are very pleased to hear that you made wonderful memories. The kind words you shared have been read by all our staff and have greatly encouraged us. Moving forward, we will continue to prioritize safety, security, and attentiveness, striving to provide guidance that makes you want to "visit Kyoto again."

Thank you for participating this time.
We appreciate your understanding regarding the changes to the travel itinerary due to our circumstances.
We are glad to hear that you enjoyed this tour.

We sincerely look forward to your next participation.

Shinki Kanko LIMON

Thank you very much for participating in the LIMON tour. We are glad to hear that you enjoyed the tour. Kyoto is also recommended during the cherry blossom and fresh green seasons, so please do come again with your mother. We sincerely look forward to your next participation.