Things to Do in Kyoto in 2025 – Tours & Activities | VELTRA

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All Reviews for Sagano Romantic Train in Kyoto

Overall Rating

3.50 3.50 / 5

Reviews

12 reviews

Kyoto Sagano Scenic Railway & Hozugawa River Boat Ride Tour

Fantastic time, value for money. Very well looked after.

Reviewed by: Lorraine

Value for money. Easy to find start location outside Kyoto train station.
Very welcoming with checks of passengers so we don't get left behind.
Great communication in different languages with earphones.
Train ride with great views nice to get out the big cities. Boat ride great. Rickshaw added extra but discount vouchers given. Brilliant staff. A trip for everyone, people with walking difficulties may find the boat ride difficult but speak to staff as the opportunity to stay on the coach.

Local customer service: 5

Location & environment: 5

Schedule & duration: 5

Equipment & facilities: 5

Comfort & well-being: 5

Tips and suggestions

None, nothing you can do about a bit of cold weather.

Helpful
Rating:
Packages: Standard Plan
Attended as: Friends
Weather: Cloudy
Posted on: 2025/11/15
Activity Date: 2025/10/21

Kyoto Sagano Scenic Railway & Hozugawa River Boat Ride Tour

Amazing just book!

Reviewed by: Me@

Nothing to say bad this was an amazing experience especially due to the staff!!

Local customer service: 5

Location & environment: 5

Schedule & duration: 5

Equipment & facilities: 5

Comfort & well-being: 5

Helpful
Rating:
Packages: Standard Plan
Attended as: Families
Weather: Sunny
Posted on: 2025/11/01
Activity Date: 2025/10/29

京都嵐山&三千院日帰りツアー 京都の定番観光スポットへご案内<京都駅発着/日本語・中国語or英語>

It wasn't good. 良くなかった

Reviewed by: 保栄茂

We gathered at the meeting point, which was the tourist bus parking lot under the GOGODAY flag. However, when we arrived, almost all the tour buses had the GOGODAY flag displayed, and we searched for our bus but couldn't find it. While we were standing there, a foreign guide called out to us, and we thought we could finally board, but it turned out that the bus wasn't parked in the lot. Instead, we had to walk about 200 meters to a convenience store parking lot, where we found not a bus, but a 10-seater HiAce wagon. We ended up being exactly 10 passengers, but as expected, the interior was so cramped that we couldn't move. During the ride to the first destination, the uncomfortable vehicle made me feel unwell, and I decided I couldn't take it anymore, so I canceled the tour. After that, I returned to Kyoto Station using public transportation.

集合場所、観光バス駐車場でGOGODAYの旗の下に集合ということで行ってみると ほとんどのツアーバスがGOGODAYの旗が掲げられてて、私達が乗るバスを探し回るが該当するバスは無く、その場で佇んでいたら、外国人のガイドさんから声がかかり、やっと乗れると思いきや、バスは駐車場内には止めて無いと言う事で200m程歩かされたコンビニの駐車場で、そこに待機してたのはバスで無く10名乗りのハイエースワゴンに私達乗って丁度10名の客が乗りました、案の定車内は身動きもできないほどのキツキツな状態で最初の目的地までの道中、快適とは言えない車に揺られながらいると気分がすぐれなくなり、これ以上無理だと思い このツアーをあきらめてキャンセルしました。その後 公共交通機関で京都駅までもどりました。

現地スタッフ: 1

場所・雰囲気: 4

スケジュール: 1

設備: 1

サービスの快適さ: 1

Tips and suggestions

Translation is not available because the original text is unclear.

Tips and suggestions

無し

Reply from activity provider

We sincerely apologize for the shortcomings that prevented a pleasant start to your tour. We will strive to improve in the areas where we fell short. Thank you for your continued support.

お客様へ快い始まりのツアーに至らない点がありましたこと、心よりお詫び申し上げます。
足りない点は改善に努めます。これからもよろしくお願いいたします。

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Helpful
Rating:
Packages: 通常プラン
Attended as: Others
Weather: Cloudy
Posted on: 2025/02/06
Activity Date: 2025/02/02

Kyoto Sagano Scenic Railway & Hozugawa River Boat Ride Tour

Pathetic tour

Reviewed by: disappointed

The river cruise was cancelled the last few days because some work was being carried out. however, they told us this only on the morning of the trip. We should have been advised a couple of days earlier. The tour is only in Japanese, so if you don’t understand the language don’t use this tour provider. Even basic instructions in english are not provided, nor are your questions understood.

Local customer service: 1

Location & environment: 1

Schedule & duration: 1

Equipment & facilities: 3

Comfort & well-being: 1

Helpful
Rating:
Packages: Standard Plan
Attended as: Couples
Posted on: 2024/11/30
Activity Date: 2024/11/08

京都嵐山&三千院日帰りツアー 京都の定番観光スポットへご案内<京都駅発着/日本語・中国語or英語>

I thought of it as a means of transportation. 交通手段と思って

Reviewed by: Kiki.t

I wasn't surprised since I had seen previous posts, but most of the participants were from China, and the explanations were also in Chinese. It seemed that the guide couldn't speak much Japanese, so I asked about the meeting time and place and then had some free time. If you use it purely as a means of transportation, I think there won't be any issues. The Chinese participants also had good manners on the bus; it was quiet and comfortable. In the morning, the bus arrived just in time, and there was no announcement, which made me a bit anxious. I think it would have been better if someone had provided guidance in advance.

以前の書き込みを見ていたので、驚きはありませんでしたが、ほとんどが中国の方で、説明も中国語でした。ガイドさんもあまり日本語が話せないようで、集合時間と場所を聞いて、自由行動しました。交通手段として割り切って利用すれば、問題ないかと思います。中国の方もバスの中でのマナーも良く、静かで快適でした。朝、バスがギリギリに到着し、案内掲示がなかったので、ちょっと不安でした。事前に係の人が案内していただければ良いかと思いました。

現地スタッフ: 3

場所・雰囲気: 4

スケジュール: 3

設備: 2

サービスの快適さ: 2

Tips and suggestions

I think it's good for Japanese people to use it as a means of transportation.

Tips and suggestions

日本人は交通手段として利用すれば良いかと思います。

Reply from activity provider

We sincerely apologize for not being able to meet your request. A staff member who can assist in Japanese, Chinese, or English will accompany you on the tour (there are hints on the product page). However, please understand that we will provide guidance in three languages, so it may not always be in your native language.

ご要望に応じることができず、誠に申し訳ありません。
ツアーによって日本語、中国語または英語対応ができる係員が同行します。(製品ページにヒントがございます)ただし、トリリンガルで案内しますので、必ずしもネイティブな言語でのご案内はできませんので、予めご了承ください。

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Helpful
Rating:
Packages: 通常プラン
Attended as: Friends
Weather: Cloudy
Posted on: 2024/11/25
Activity Date: 2024/11/24

京都嵐山&三千院日帰りツアー 京都の定番観光スポットへご案内<京都駅発着/日本語・中国語or英語>

Struggling to find the tour bus. ツアーバスを探すのに四苦八苦

Reviewed by: リリ

I struggled to find the tour bus at the crowded meeting point filled with sightseeing buses. There was no display of the tour name, so every time a bus arrived, I had to confirm with the driver, only to be told it was the wrong one, which increased my anxiety. Finally, when I received a call on my mobile, it turned out to be the bus I had checked once before. The guide mentioned that there was a Chinese participant on the list, which led to the mix-up. I began to lose trust in the service.

However, the Chinese guide repeatedly apologized and showed genuine concern, which helped ease my feelings of distrust. I believe that if the tour name were displayed on the bus, it would go much more smoothly. Other Chinese tours also lacked this display, while Japanese companies had clear signage. I hope for improvements in this area.

観光バスでごった返す集合場所でツアーバスを探すのに苦労した。
ツアー名の表示がないのでバスが到着する度に運転手に確認するも、違うと言われ不安ばかりが増す。やっと携帯電話に連絡が入ると一度確認したバス。ガイドが名簿に中国人の参加者とあったので間違えたとのこと。業務に不信を持つ。
中国人ガイドがひたすら謝罪してくれたことや声かけ、心遣いが感じられ不信感は薄らいだ。
バスにツアー名の表記があればスムーズにいくと思われる。他の中国系のツアーは同じように表記なし。日本の会社はきちんと表記あり。改善求む。

現地スタッフ: 5

場所・雰囲気: 5

スケジュール: 5

設備: 5

サービスの快適さ: 3

Tips and suggestions

None in particular. (Improvements are needed from the company.)

Tips and suggestions

特になし。(会社に改善が求められる)

Reply from activity provider

Thank you for your feedback; I will report it to the company. I appreciate your comments.

ご意見を拝聴いたします、会社に報告する所存でございます。ご指摘ありがとうございます。

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Helpful
Rating:
Packages: 通常プラン
Attended as: Families
Weather: Sunny
Posted on: 2024/11/21
Activity Date: 2024/11/19

京都嵐山&三千院日帰りツアー 京都の定番観光スポットへご案内<京都駅発着/日本語・中国語or英語>

The day trip tour to Arashiyama and Sanzen-in in Kyoto was disappointing. 京都嵐山、三千院日帰りツアー 残念でした

Reviewed by: Yoko

The guide spoke mostly in Chinese and only mentioned the meeting time and place in Japanese. I was looking forward to explanations in English, but there were none, which was disappointing. The driving of the microbus was rough and scary. I felt that the tour price was high, especially since the entrance fee and meal costs were not included.

ガイドは、ずっと中国語を話し、日本語では集合時間と集合場所を言うぐらいでした。英語ての説明を楽しみにしたのに、それは一切なく、残念でした。
マイクロバスの運転も荒つぼく、怖かったです。
拝観料、食事代も含まれず、ツアー代は高いと感じました。

Reply from activity provider

I sincerely apologize for any discomfort caused. A staff member who can assist in Japanese, Chinese, or English will accompany the tour (there are hints on the product page). However, please understand that we will provide guidance in three languages, so it may not always be in a native language. We will strive to improve in the future, and I apologize once again.

不快な思いをさせてしまい、大変失礼いたしました。ツアーによって日本語、中国語または英語対応ができる係員が同行します。(製品ページにヒントがございます)ただし、トリリンガルで案内しますので、必ずしもネイティブな言語でのご案内はできませんので、予めご了承ください。
今後改善に努めます、お詫び申し上げます。

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Helpful
Rating:
Packages: 通常プラン
Attended as: Solo Travelers
Posted on: 2024/10/19
Activity Date: 2024/10/18

Kyoto Sagano Scenic Railway & Hozugawa River Boat Ride Tour

Enjoyable and memorable

Reviewed by: kim

The train trip was really romantic with some imagination. It passed through various gorges ,bridges and rivers in a small scale open red train roared with non stop wow and laughter. The river boat trip was another realm , you got so excited all along down the rapid that you heard the tour guides shouting in Japanese that imprinted in your mind some daily words. The boatmen
were magnificent and friendly.

Helpful
Rating:
Packages: Standard Plan
Attended as: Families with Young Children
Posted on: 2024/06/18
Activity Date: 2024/06/11

Kyoto Sagano Scenic Railway & Hozugawa River Boat Ride Tour

Quite an adventure

Reviewed by: Catherine

Train was cool, was nice to let someone else handle the details for the day. River was gorgeous, wear Sun protective clothing and you are sitting on a wooden bench with no back for 2 hours. And finishing with the bamboo Lane (not really a forest) and shops were great. Highly recommend.

Helpful
Rating:
Packages: Standard Plan
Attended as: Couples
Posted on: 2024/06/16
Activity Date: 2024/05/23

Kyoto Sagano Scenic Railway & Hozugawa River Boat Ride Tour

Lovely day bus and train trip (cancelled boat ride due to weather)

Reviewed by: Ellen

The tour guide was lovely. She didn’t speak much English but she had a book of phrases she needed to tell us written out so we knew what was going on. The bus ride had an English audio guide which was generally interesting. The train was beautiful, and the scenery was amazing. The boat trip was unfortunately cancelled due to the heavy rain the day before, so we had a long coach journey instead. The bamboo forest was incredible but very busy so if you want quiet maybe go by yourself instead of on a tour. we had three hours at Arashyama which was actually perfect, if we’d had a boat trip too it would have only been an hour which would have been too short!

Helpful
Rating:
Packages: Standard Plan
Attended as: Couples
Posted on: 2024/04/06
Activity Date: 2024/04/04

Kyoto Sagano Scenic Railway & Hozugawa River Boat Ride Tour

Great tour, could have better meeting sites

Reviewed by: Ali

This tour begins at the Saga-Arashiyama station and ends in Arashiyama. However, the meeting location is at the Kyoto station, approx. 35 min away by train. As guests at the Suiran Kyoto in Arashiyama, it was discouraging to travel the distance for this tour. Suggestion...It would be nice for those staying in Arashiyama to have the opportunity to meet at the tour departure station...the Saga-Arashiyama. As for the tour itself, our family had a fun and exciting time!

  • Sega-Arashiyama station

  • Views from boat

  • Hozu-gawa River ride

  • Ends in Arashiyama near Togetsu-kyo bridge

Helpful
Rating:
Packages: Standard Plan
Attended as: Families
Posted on: 2019/04/21
Activity Date: 2019/04/19

Kyoto Sagano Scenic Railway & Hozugawa River Boat Ride Tour

Perfect timing to see the sakura trees in full bloom.

Reviewed by: Glenn

It was nice to have all transportation to and from set. It can be a little complicated getting out to Kameoka from Kyoto. The entire experience was worth the cost.

Helpful 1
Rating:
Packages: Standard Plan
Attended as: Couples
Posted on: 2019/04/20
Activity Date: 2019/04/12