Dear Lily,

Thank you very much for participating in the LIMON tour. We are delighted to hear that you enjoyed the tour.

We appreciate your kind words about our guide! I will make sure to pass them along right away. Thank you also for your thoughtful review.

If you have the opportunity, we would be grateful if you could join us for another course. Kyoto is also recommended during the cherry blossom and fresh green seasons. We sincerely look forward to your next participation.

Sincerely,
Shinki Kanko, LIMON

Dear FuteNeko,

Thank you very much for participating in the LIMON tour. We also appreciate your thoughtful review of your experience. It was a pleasure to read!

We sincerely look forward to your next participation.

Kyoto is also recommended during the cherry blossom and fresh green seasons.

Shinkimi Kanko, LIMON

Dear cancun1072,

Thank you very much for participating in the LIMON tour. We are delighted to hear that you enjoyed the tour.

We appreciate your kind words about the guide! I will make sure to pass them along. Thank you also for your thoughtful review.

If you have the opportunity, we would be happy to have you join us on another course. Kyoto is also recommended during the cherry blossom and fresh green seasons. We sincerely look forward to your next participation.

Sincerely,
Shinki Kanko, LIMON

Dear Mai,

Thank you for using Sky Hop Bus Kyoto. We are very pleased to hear that you enjoyed the tour on our open-top bus.

Sky Hop Bus operates in Japan using the same system as the well-known double-decker "hop-on hop-off bus" found in major cities around the world. It is a popular choice among visitors to Japan, especially since the easing of entry restrictions on October 11, which has led to an increase in international tourists using our service.

We believe that experiencing the bus interior, which captures an overseas atmosphere, is a refreshing experience. The views from the open seats, where you can feel the wind and scents, are sure to create lasting memories.

Our operations for this year will end on November 30, but we plan to resume service around March next year. If you have the opportunity, we would love for you to ride with us again.

Dear Tomoko,

Thank you for using Sky Hop Bus Kyoto. We are very pleased that you enjoyed the open-top bus while sightseeing in Kyoto. Sky Hop Bus Kyoto operates without transfers to the major tourist attractions in the city, making the journey itself exciting and memorable on our special open-top buses. We also established a new bus stop at Ginkaku-ji last fall, allowing for seamless connections between the three major sites: Kinkaku-ji, Ginkaku-ji, and Kiyomizu-dera.

Our operations will end on November 30 this year, but we plan to resume in March next year. It’s a convenient and enjoyable ride, so please consider using us again if the opportunity arises.

Thank you very much for participating in the LIMON Fushimi Inari Taisha, Kiyomizu-dera, Kinkaku-ji, and Arashiyama Day Tour.

We sincerely apologize for not meeting your expectations during the tour.

Regarding the 30-minute wait you mentioned, we believe this refers to the time from the meeting point at Kyoto Station to the train departure time. The 9:15 departure is the time needed to pass through the ticket gate and move to the train platform. Considering the congestion at Kyoto Station and the distance, we have set this itinerary, but we deeply apologize for the inconvenience it caused you.

Additionally, we regret that our advance product information was insufficient, and we were unable to inform half-day tour participants about joining midway.

As for the time required at each sightseeing location, we have set it based on the standard time from the parking lot to the points of interest, but we sincerely apologize for any dissatisfaction regarding this matter. We will take your valuable feedback into account for improvements.

Lastly, we would like to express our gratitude for participating in our tour and sincerely apologize for any discomfort we caused you.

Shinki Kanko Co., Ltd. LIMON

Thank you very much for participating in the LIMON Fushimi Inari Taisha, Kiyomizu-dera, Kinkaku-ji, and Arashiyama Day Tour.

I sincerely apologize for not providing prior information regarding the walking distance, which resulted in you not being able to enjoy the tour on the day. Additionally, I have shared your feedback regarding lunch at Kiyomizu-dera with the restaurant to ensure improvements are made.

Furthermore, while we have alcohol disinfectant available at the bus entrance, I apologize for the guide not properly informing you about its use when boarding the bus. We will re-educate our guides to improve this aspect. I deeply apologize for our lack of guidance and for causing you any anxiety.

Lastly, I would like to express my gratitude for your participation in our tour and sincerely apologize for any discomfort or unease we may have caused. Your valuable feedback will be promptly shared within our company, and we will work to ensure that such issues do not occur in the future.

Shinki Kanko Co., Ltd. LIMON

Thank you very much for participating in the LIMON Fushimi Inari Taisha, Kiyomizu-dera, Kinkaku-ji, and Arashiyama Day Tour.

We apologize for not providing prior information regarding luggage during the train transfers, as mentioned in the itinerary.

Additionally, while we have hand sanitizer available at the bus entrance, we regret that our tour guide did not inform passengers about the hand sanitizer upon boarding the bus. Regarding ventilation, we set the air conditioning to outside air mode during the bus operation, replacing the air inside the bus approximately every five minutes. We sincerely apologize for our lack of communication and for causing any anxiety to our customers.

We will promptly share the valuable feedback we received from you within our company and will work on guidance and improvements to prevent such issues in the future.

In closing, we would like to express our gratitude for participating in our tour and sincerely apologize for any discomfort or anxiety we may have caused.

Shinki Kanko Co., Ltd. LIMON

Dear Kirari,
Thank you very much for using Koshin Taxi. We are delighted that you were able to create wonderful memories during your limited time. We will continue to strive for service improvement, inspired by your kind words. If you have the opportunity to visit Kyoto again, we would be grateful if you could reach out to us. Thank you.

Dear Tsuntsun,

Thank you for using Sky Hop Bus Kyoto.

Sky Hop Bus is one of the few types of sightseeing buses in Japan that offers the convenience of connecting major tourist destinations without transfers, while also providing a unique experience through an open bus. In major cities overseas, it operates as a "hop-on hop-off bus." We aim to attract not only domestic customers but also many international visitors, and we have adopted a voice guidance system in seven languages for sightseeing information, without live guides. Due to the open-air seating, surrounding sounds can be unavoidable, making it difficult to hear without increasing the volume. We acknowledge this issue and apologize for any inconvenience it may have caused.

We also apologize for any shortcomings in our attendants' service. Given that the attendants are responsible for safety and fare collection on this special open bus, we always emphasize the importance of providing maximum hospitality, including attentiveness and communication with customers. Even if we believe we are doing well, if that does not come across to our customers and causes discomfort, it does not count as success. We will reaffirm our commitment as a tourism provider to overcome these challenges and work together as a company to welcome our customers.

If you have another opportunity, please consider using Sky Hop Bus Kyoto again.

Additionally, for an open bus with live guidance, we recommend Sky Bus Kyoto. It departs from the same location as Sky Hop Bus Kyoto, the Karasuma Exit of Kyoto Station, and offers a drive course of about 60 minutes. We hope you will consider using it as well.

Dear Jiro Morishita,

Thank you very much for participating in the LIMON tour. We are glad to hear that you enjoyed your trip.

Thank you for sharing your experience and for the high rating. If you have the opportunity, we would be delighted if you could join us for another course. Kyoto is also recommended during the cherry blossom and fresh green seasons.

Shinkimi Kanko, LIMON

Dear P-chan,

Thank you for using Sky Hop Bus Kyoto. Our concept is to allow you to freely explore major tourist spots without transfers, enjoying the unique experience of traveling on an open bus.

Regarding the bus schedule, while society is gradually returning to the atmosphere before COVID-19, we are currently operating on a temporary reduced schedule that is not at the scale of our pre-COVID operations. We apologize for any inconvenience this may cause.

In the future, we will work on increasing bus stops and improving routes to enhance customer convenience, as well as adding value through digital maps, special tickets, and walking tours.

If you have the opportunity, we would love for you to use our service again. We look forward to welcoming you back.

Dear Yuki Yuki,

Thank you very much for participating in the LIMON tour from Tokyo. We sincerely apologize for the confusion regarding the meeting location. We also appreciate your thoughtful feedback on your experience.

We take your valuable opinions seriously and will continue to work with our operating company to provide activities that satisfy our customers.

If you have the opportunity, we would be delighted if you could join us for another course. Kyoto is also recommended during the cherry blossom and fresh green seasons.

We look forward to welcoming you again.

Sincerely,
Shinki Kanko, LIMON

Dear Masamasa,

Thank you for using the Sky Hop Bus Kyoto. We sincerely apologize for the inconvenience caused by the ongoing crowds throughout the day. However, we are delighted to hear that you were able to enjoy your experience despite the situation.

The Sky Hop Bus offers the convenience of not needing to transfer to major tourist attractions, along with the unique experience of an open-top bus, making it a rare sightseeing activity in Japan. If you have the opportunity, we would love for you to use our service again.

We look forward to welcoming you back.

Dear Mi & Yu,

Thank you for using Sky Hop Bus Kyoto. We sincerely apologize for the inconvenience caused by the crowding on the day of your visit.

This year, in response to the increasing interest in tourism, we have enhanced our schedule compared to last year and have been operating in preparation for the autumn season. However, due to the high number of customers, we unfortunately faced a shortage of transport capacity at certain times, which caused significant inconvenience.

Given the circumstances of operating with special vehicles, there are challenges, but we are committed to building a flexible operation system that can meet our customers' expectations, especially during peak times.

Additionally, regarding bus stops, we have been increasing stops near tourist attractions since our opening, but we still have challenges to address in terms of customer convenience.

We apologize for the inconvenience caused. If you have the opportunity, we hope you will use Sky Hop Bus Kyoto again.

Dear MYMY,

Thank you for using Sky Hop Bus Kyoto. The open-top bus is inevitably affected by the heat and cold, but the view from the second-floor open seats, along with the breeze, sounds, and scents of the city, offers a unique experience that you can't enjoy in your daily life. We are very pleased to hear that you enjoyed it.

Sky Hop Bus Kyoto provides the convenience of reaching major tourist attractions without transfers. We will continue to work on improving convenience, including expanding bus stops.

If you have the opportunity, please ride with us again. We look forward to your next visit.

Dear Man-chan,

Thank you very much for participating in the LIMON tour. We are delighted to hear that you enjoyed the tour. It makes us very happy to know it has become a lifelong memory for you.

Thank you also for sharing your experience and for the high rating. We would be grateful if you could join us for another course if the opportunity arises.

Sincerely,
Shinki Kanko, LIMON

Dear AIRI,

Thank you very much for participating in the LIMON tour. We are very pleased to hear that you enjoyed your trip. Thank you for sharing your experience and for the high rating.

We sincerely look forward to your participation in another season. If you have the opportunity, please do visit Kyoto.

Shinkimi Tourism, LIMON

Dear 400R,

Thank you for using Sky Hop Bus Kyoto.

We apologize for any inconvenience regarding the bus stops. Since they are not all located near terminals or major landmarks, we will continue to provide further information through the bus stop guide menu and digital map on the official Sky Hop Bus Kyoto website.

Sky Hop Bus Kyoto aims to provide enjoyable transportation to major tourist destinations without transfers, using open-top buses. We are working towards establishing bus stops in more convenient locations to enhance accessibility for sightseeing. Above all, we strive to ensure that your time spent on Sky Hop Bus Kyoto is comfortable and becomes a memorable experience.

We sincerely look forward to your next visit.

Dear Mina,

Thank you for using Sky Hop Bus Kyoto. We aim to connect the main attractions of Kyoto without the need for transfers, and we want you to enjoy your journey on our open-top buses. While some buses may have roofs, they feature see-through glass to allow you to enjoy the view of the sky, making them one of the few vehicles of their kind in Japan.

The open-top bus offers a roofless, open-air seating environment, allowing you to directly experience the wind, sounds, and scents of the city. Even ordinary things like traffic lights, pedestrian bridges, and road signs become points of interest while riding the open bus.

Although we are somewhat vulnerable to the heat and cold, Sky Hop Bus Kyoto operates daily until November 30.

If you have the opportunity, we would love for you to use our service again. We sincerely look forward to your next visit.

Dear Osugi,

Thank you for riding with Sky Hop Bus Kyoto.

Sky Hop Bus Kyoto connects the highlights of Kyoto, alleviating concerns about transfers. You can enjoy your travels on our open-top bus, experiencing something out of the ordinary. Our audio guidance is available in multiple languages, allowing international customers to use our service as well.

Kyoto is just entering the peak of the autumn foliage season. We will be operating daily until November 30 this year, so if you have the opportunity, please consider using our service again. Please note that delays may occur due to road congestion, especially on weekends, so plan your trip accordingly.

We look forward to serving you again.

Dear Nokio,

Thank you for using the Sky Hop Bus Kyoto. We are very pleased to hear that you enjoyed your experience.

The Sky Hop Bus allows you to explore various tourist spots around the city without the hassle of transfers, and we believe that the unique and exciting open bus experience is a significant highlight. Additionally, we are working on providing tools for enjoying the surrounding areas, such as digital maps and walking tours, so that our service is not only fun while riding but also enjoyable when you get off. We aim to create a comprehensive sightseeing scheme.

As autumn deepens, we are entering the best season for open buses. We would be delighted if you could ride with us again.

We sincerely look forward to your next ride, Nokio.

Dear Mam 3,

Thank you very much for riding the Sky Hop Bus Kyoto. We are delighted to hear that you enjoyed your day from the morning.

The Sky Hop Bus offers a route that covers the must-see attractions in Kyoto, allowing you to experience the views and breeze from an open-top bus without the need for transfers. While it can be a bit challenging in rain or extreme temperatures, we are committed to creating a product that satisfies our customers in any situation.

As autumn deepens, it will be the best season for exploring Kyoto with the Sky Hop Bus. We have great value tickets available, including the plan you reserved this time, so we hope you will visit us again.

All of our staff sincerely look forward to your next ride.