Dear Shiro-san,

Thank you for using the Sky Hop Bus Kyoto. We sincerely apologize for the discomfort caused by the continuing summer-like temperatures in Kyoto during September.

We are taking measures against the heat, such as operating half-roof vehicles equipped with ice packs and some air-conditioned compartments, but we have yet to find a fundamental solution. We are continuously exploring ways to provide a more comfortable riding environment.

In the midst of this, we are relieved and very pleased to hear that you enjoyed the views of Kyoto from the high vantage point of the open-top bus. While we cannot change the temperature, we hope you were able to fully enjoy the sights, sounds, and scents of the city as part of your sightseeing experience. We hope you will consider using our service again.

All of our staff sincerely look forward to welcoming you back.

Thank you for using our Jumbo Taxi charter sightseeing taxi free plan / 3-hour course. We are delighted that your trip to Kyoto became a memorable experience and that your family had a wonderful time. We are also very happy to receive your kind words about it being the best memory. Thank you very much.

Thank you for using Sky Hop Bus Kyoto. We sincerely apologize for any discomfort caused regarding the pricing.

The plan you applied for is a special plan offered through the travel company website you booked with, allowing you to enjoy it at a discounted rate compared to the regular price. Various travel companies have different plans and purchasing conditions, so we hope you can search for and select a more advantageous plan for yourself.

However, we acknowledge that the variety of plans can sometimes be overwhelming, and we apologize for any confusion this may have caused.

Receiving feedback like yours is undoubtedly a valuable opportunity for us to improve our product offerings and enhance the overall service of Sky Hop Bus. We are truly grateful for your time and for sharing your thoughts with us.

As the tourism landscape changes, Sky Hop Bus aims to become a more convenient and enjoyable transportation option that holds significance for both our customers and Kyoto through improved services.

If you have the chance to see this transformation, we would be very pleased. We hope you will consider using our service again in the future. All of us at Sky Hop Bus are looking forward to welcoming you aboard again.

Dear Kyoko,

Thank you for riding the Sky Hop Bus Kyoto. We sincerely apologize for the inconvenience caused by the vehicle breakdown, which resulted in the use of a substitute vehicle that did not meet your expectations. We are committed to ensuring thorough vehicle maintenance to prevent such incidents from occurring in the future.

The Sky Hop Bus features a double-decker open-top bus, and we will work closely with our operations, field, and sales departments to maintain a high standard of service, taking into account vehicle maintenance and schedule settings.

Regarding the ticket information, we will consider changing the display method to avoid any misunderstandings for our customers. Additionally, while adjustments to bus stops in the surrounding areas may take time, we aim to enhance convenience for our customers.

We apologize for the inconvenience caused this time, and we would be grateful if you would consider using our service again in the future. Thank you for your continued support.

Dear Lemon,

Thank you very much for participating in the LIMON tour. We appreciate your kind words about the driver and tour guide! I will pass that along right away! We will continue to plan tours that everyone can enjoy, so we would be delighted if you could join us again. Thank you for the wonderful photos and for sharing your experience and high rating. We sincerely look forward to your next participation.

Sincerely,
Shinki Kanko, LIMON

Dear Salad Pan,

Thank you very much for participating in the LIMON tour.

We appreciate your kind words about our guide and driver! I will make sure to pass them along. We are very happy to hear that you enjoyed your trip. Kyoto is also recommended during the cherry blossom and fresh green seasons.

We sincerely look forward to your next participation.

Shinki Kanko, LIMON

Dear Lemon,

Thank you very much for participating in the LIMON tour. We will reflect the feedback we received from you in our future products and plans, and we will use it to improve our services. Thank you for your review and high rating.

We hope you will visit us again in another season. We look forward to welcoming you.

Shinki Kanko, LIMON

Dear Satomi,

Thank you very much for participating in the LIMON tour.

We sincerely apologize for any anxiety caused by the driver's performance. Despite our commitment to ensuring a safe and secure tour, we regret that our customers experienced discomfort during the journey.

What should have been an enjoyable trip may have been overshadowed by concerns during vehicle transfers due to the driver's actions. We will promptly share your feedback internally and work on improvements to prevent such issues in the future.

Additionally, thank you for sharing the wonderful photos. If you have the opportunity, we would love for you to visit Kyoto on a sunny day.

Shinki Kanko, LIMON

Thank you very much for using our sightseeing taxi service. The weather was clear and perfect for an outing that day. It did get a bit hot during the day, but we hope you enjoyed a comfortable trip. By the way, the traffic conditions were lighter than expected, which unfortunately led to an early arrival at your final destination, and we regret any disappointment this may have caused. We sincerely apologize for this. Moving forward, we will make sure to thoroughly understand traffic conditions and strive to provide guidance that aligns with our customers' feelings. Additionally, we are truly honored to receive your kind words about your encounter with Koshin Taxi, even though we did not fully meet your expectations. We sincerely look forward to your next visit.

Dear clubtop,

Thank you very much for participating in the LIMON tour and for your review, as well as for the high rating.

We are very happy to hear that you enjoyed the tour! Also, thank you for your kind words about our tour guide. I will make sure to pass that along! We will continue to plan tours that everyone can enjoy, so we hope you will join us again.

We appreciate your continued support.

Sincerely,
Shinkitourism, LIMON

Dear Desoyo,

Thank you very much for participating in the LIMON tour the other day. We are delighted to hear that you enjoyed the tour. Thank you for sending us your experiences and wonderful photos. We sincerely look forward to your visit in another season.

Sincerely,
Shinki Kanko, LIMON

Thank you for using Sky Hop Bus Kyoto. We apologize for the inconvenience caused by the limited number of services. Initially, we operated every 30 minutes, but due to the spread of the COVID-19 virus, we have been running on a provisional schedule since April 2020, resulting in fewer operating days and services. In the future, we will make various improvements to our schedule and operations based on social conditions and needs. The service will end on May 8, and the next operation is scheduled to begin on September 17, so if you have the opportunity, please make sure to use our service. All of us at Sky Hop Bus are sincerely looking forward to welcoming you.

Thank you very much for participating in the LIMON Fushimi Inari Taisha + Kiyomizu-dera + Kinkaku-ji + Arashiyama bus tour.

We sincerely apologize for any anxiety caused by the driver's operation. Despite our tour being based on the principles of safety and security, we deeply regret that our customers experienced any unease during the tour.

What should have been an enjoyable trip may have turned into a source of concern each time you had to travel by vehicle due to the driver's actions.

We have reviewed the driving records from that day and confirmed with the accompanying staff, and we found the points you raised to be valid. In this tour, everyone cooperated and gathered before the scheduled time, allowing for a relaxed schedule without the need to rush. However, the driver still operated in this manner, and we will remove this driver from service and provide further training.

Additionally, since you arrived early and everyone gathered 15 minutes before the scheduled departure, we proceeded to leave. The driver considered it was the weekend and aimed to maximize the time at each sightseeing location, which led to an early departure. However, from the customers' perspective, this may have made you feel rushed as if you had arrived just in time. Ideally, we should have communicated, "Although we are departing significantly earlier than scheduled, since everyone is here, we will proceed," and we lacked this consideration.

In closing, we would like to express our gratitude for participating in our tour and sincerely apologize for any anxiety or discomfort caused. We will promptly share your feedback within our company and work on improvements to ensure that such incidents do not occur in the future.

Shinki Kanko Co., Ltd. LIMON
Planning and Development: Maki

Thank you very much for using our sightseeing taxi service. I am truly grateful for your kind email of appreciation.

I was relieved to hear that you arrived safely in Kyoto despite concerns about the snowy road conditions.

I sincerely appreciate your kind words expressing your desire to use our service again.

We will continue to strive to provide safe, courteous, and comfortable guidance to ensure that you will want to visit Kyoto again. We look forward to serving you again in the future.

Dear Rumirumi,

Thank you for using our service. We apologize for the inconvenience caused by the city traffic. The Sky Hop Bus has established bus stops near major tourist attractions, hotel clusters, and various train stations to enhance convenience. In October 2021, we opened the Ginkaku-ji bus stop, allowing us to cover popular areas including Kinkaku-ji, Ginkaku-ji, and Kiyomizu-dera. Currently, we are operating with reduced service due to the social situation, and we apologize for any inconvenience this may cause. Although we are currently not in operation, we plan to resume service on March 19. We hope you will use our service for outings to cherry blossom viewing spots. From the open-deck seats, you can enjoy the cherry blossoms up close, and when the wind blows, the petals come flying into the passenger area, which is a unique experience with the Sky Hop Bus. All of us at Sky Hop Bus are looking forward to welcoming you aboard.

Thank you for riding with Sky Hop Bus Kyoto. As the cold season has arrived, we are very pleased to hear that you enjoyed your experience. Our open-top bus structure and various infection prevention measures are in place, so you can ride with peace of mind. Since your travel date was on a weekend, we apologize for the delays caused by road congestion. Due to the current social situation, there has been an increase in travel by private cars, leading to an environment where traffic jams are more likely to occur. We can only advise you to allow extra time when planning your travel itinerary, and we sincerely apologize for this limitation.

In response to these circumstances and customer feedback, we have introduced the Platinum Map at Sky Hop Bus Kyoto. This includes convenient features such as bus stop schedules, tourist information around bus stops, directions from bus stops to sightseeing spots, and bus location tracking. We encourage you to visit the official Sky Hop Bus Kyoto website. We aim to provide a more convenient and user-friendly sightseeing scheme for our customers and will continue to strive for further service improvements. We look forward to your next visit, and all of us at Sky Hop Bus are sincerely waiting for you.

Thank you for using our sightseeing taxi service the other day. We are very pleased to hear that you made wonderful memories. The kind words you shared have been read by all our staff and have greatly encouraged us. Moving forward, we will continue to prioritize safety, security, and attentiveness, striving to provide guidance that makes you want to "visit Kyoto again."

Thank you for using Sky Hop Bus. We apologize for any inconvenience regarding the frequency of our service. Until March 2020, we operated every 30 minutes, but due to the current social situation, we have regrettably had to adjust our schedule to a temporary operation of every 60 to 70 minutes. We believe that as the social situation stabilizes and travel and tourism return, allowing more customers to visit, we will be able to resume our regular schedule. We will continue to strive to provide valuable sightseeing activities for our customers. We appreciate your continued support of Sky Hop Bus and look forward to your next visit. Sincerely, the Sky Hop Bus staff.

Thank you for riding the Sky Hop Bus. Although it is getting a bit chilly, we are very pleased to hear that you enjoyed your experience. Starting in October, we have established a new bus stop at Ginkaku-ji, allowing for direct access to major locations in Kyoto, including Kinkaku-ji and Kiyomizu-dera, without transfers. The views from the high vantage points are different from usual, and from the open-deck seats, you can take many photos without any obstructions. Currently, we are operating on a special schedule, which means there are fewer buses than usual, and we apologize for any inconvenience this may cause. We hope you can check the bus times and enjoy your sightseeing. As the cold season approaches, the Sky Hop Bus is energetically navigating through the streets of Kyoto. All of us at Sky Hop Bus sincerely look forward to your next visit.

Thank you for participating this time.
We appreciate your understanding regarding the changes to the travel itinerary due to our circumstances.
We are glad to hear that you enjoyed this tour.

We sincerely look forward to your next participation.

Shinki Kanko LIMON

Thank you very much for participating in the LIMON tour. We are glad to hear that you enjoyed the tour. Kyoto is also recommended during the cherry blossom and fresh green seasons, so please do come again with your mother. We sincerely look forward to your next participation.

Thank you very much for participating in the LIMON tour. We are very pleased to hear that you were satisfied. We also appreciate your cooperation with our COVID-19 measures. Kyoto is also recommended during the cherry blossom and fresh greenery seasons. We sincerely look forward to your next participation.

Thank you very much for participating in the LIMON tour.
Due to construction, Kinkaku-ji will not be accessible for viewing this year, so we have changed the destination to Ryōan-ji.
We will reflect your feedback in our future products and plans to improve our services.
We sincerely look forward to your next participation.

Thank you very much for participating in the LIMON tour.
Kyoto is the busiest during the autumn foliage season.
Please consider visiting during other seasons as well.
We will reflect your feedback in our future products and plans to enhance our services.
We sincerely look forward to your next participation.

Thank you very much for participating in the LIMON tour. We are also pleased to hear that you were able to join us safely and enjoyed the experience. We will reflect your feedback in our future products and plans to improve our services. We sincerely look forward to your next participation.

Thank you very much for participating in the LIMON tour. We will reflect your feedback in our future products and plans to improve our services. We sincerely look forward to your next participation.

LIMON

Thank you very much for participating in the LIMON tour.
We sincerely apologize for not meeting your expectations this time.
To ensure that our customers from Osaka have more sightseeing time, we provide some train transfers for customers departing from Kyoto.
We will reflect your feedback in our future products and plans to improve our services.
We look forward to your participation again.

LIMON

Thank you very much for participating in the LIMON tour. We are also pleased to hear that you enjoyed the tour. Kyoto is also recommended during the cherry blossom and fresh green seasons. We sincerely look forward to your next participation.