Dear Customer,

Thank you very much for participating in our HIP HOP BUS. We sincerely apologize for any discomfort caused by our staff during your important trip. We will ensure thorough training to prevent such incidents in the future. We are truly sorry.

1. Normally, the tour guide should also wear a seatbelt, but it seems they were focused on greeting you and ended up guiding while looking at your face.
2. The tour guide has lived abroad for a long time, which may have influenced their behavior.
3. We apologize for the incomplete guidance provided.
4. We should have instructed you to use the garbage bags we have prepared in-house. This was a lack of guidance on our part.
5. You are absolutely right.
6. We sincerely apologize for repeating the same mistake twice. It seems the used batteries were swapped incorrectly.
7. You are correct. We will provide further instruction to ensure that guidance is given after departing from the final sightseeing spot during the morning greeting.
8. This is a characteristic of the individual’s speaking style; we will communicate this to them and provide guidance, and we appreciate your understanding.
9. We apologize for the lack of guidance provided to you. Regarding assistance at the restaurant, there are local circumstances to consider.

Thank you very much for your valuable feedback. We are truly grateful. We will provide further training to the tour guide and ensure proper improvements moving forward.