Thank you very much for participating in our day trip bus tour. We sincerely apologize for any discomfort caused by our staff during your important trip. It is the duty of the tour conductor to manage the itinerary, including time. However, it is unacceptable for the conductor to act alone and separate from the group while guiding customers. If separation is necessary, the meeting place and time should be communicated to the customers in advance. We will ensure thorough training on this matter.

Regarding the change in attitude towards customers, upon confirming with the individual, they stated that they were not intentionally changing their behavior, and it was merely coincidental. However, the fact that you felt this way may indicate some inequality. Since we receive the same amount from all customers, we must treat everyone equally. We will also reinforce this point in our training.

Thank you for your valuable feedback. All staff, including tour creators, managers, and conductors, will do their utmost to ensure that every customer can create enjoyable memories and finish the tour with a smile.

Thank you very much for participating in our day trip bus tour. We sincerely apologize for our tour guide's inability to provide adequate care for our customers. As you mentioned, the distance from the bus to the aquarium requires proper management to ensure that customers do not get separated. We are sorry for not considering the pace of our elderly customers. We will provide further training and ensure improvements in the future. Thank you for your valuable feedback.