Thank you for sharing your experience with us. We’re glad to hear that you arrived safely at your hotel and appreciated our service overall. We sincerely apologize for the initial confusion at the airport and the difficulty with communication.

Your feedback is valuable, and we will work on improving our pickup instructions and providing better support for guests who are not confident in English.

We hope to welcome you again and provide you with a smoother and even more comfortable experience next time.

Dear Ane-san,

Thank you for choosing our service for your first trip to Singapore. We’re glad to know that you felt safe and comfortable during your transfer. We sincerely apologize for the slight delay in the pickup and appreciate your understanding.

Your feedback is valuable to us, and we look forward to providing you with an even smoother experience on your next journey.

Dear Mamosan,

Thank you for choosing our service and sharing your feedback. We’re delighted to hear that your arrival experience was smooth and that you felt safe and assured with our service.

We truly appreciate your trust in us and look forward to serving you again on your next visit to Singapore.

Dear Mamosan,

Thank you for sharing your feedback and for choosing our service. We’re pleased to hear that your pickup was on time and that you felt peace of mind throughout your journey.

We look forward to serving you again on your future visits to Singapore.

Dear Taichan and Mikan,

Thank you for choosing our service and for sharing your experience. We’re glad to hear that you had a safe and comfortable transfer after your late-night arrival.

Your trust means a lot to us, and we look forward to serving you again on your next visit to Singapore.

Dear UCHI,

Thank you for choosing our service and for taking the time to share your feedback. We’re delighted to know that you had a comfortable experience and that our team was able to assist you smoothly during your transfer.

We truly appreciate your trust in us and look forward to serving you again on your future visits to Singapore.

Dear Anko,

Thank you for choosing our service and sharing your experience. We’re delighted to hear that you had a pleasant journey and that our team could accommodate your request smoothly.

We truly appreciate your kind words and look forward to serving you again on your next visit.

Dear Anko,

Thank you for sharing your experience and for choosing our service. We’re delighted to hear that our team’s communication helped make your transfer smooth and worry-free.

We look forward to welcoming you and your family again on your next visit to Singapore.

Dear Sakura Naruru,

Thank you for choosing our service and sharing your experience. We’re happy to hear that your transfer was smooth and that our team could assist you with your luggage and communication, making your journey comfortable.

We look forward to serving you and your family again on your future visits to Singapore.

Dear IVT,

Thank you for sharing your experience with us. We sincerely apologize for the confusion caused by the miscommunication prior to your transfer. We understand how this may have caused unnecessary worry, and we appreciate your patience and understanding.

We’re glad to hear that your journey to the Night Safari went smoothly in the end, and we will take steps to ensure clearer communication moving forward. We look forward to serving you again with an even better experience next time.

Dear Chi,

Thank you for choosing our service and sharing your experience. We’re delighted to hear that our team was able to assist you during your late-night arrival and make your journey to the hotel smooth and worry free.

Your kind words mean a lot to us, and we look forward to welcoming you again on your future visits to Singapore.

Thank you very much for your wonderful feedback. We’re delighted to hear that our detailed instructions helped you board smoothly and that you felt safe and comfortable throughout the journey.

We truly appreciate your kind words about our communication efforts, and we look forward to welcoming you again on your next trip to Singapore. Safe travels!

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear that you found the transfer smooth and convenient and that our team could assist you through the contact app.

We truly appreciate your trust in us and look forward to welcoming you back next year to provide you with another safe and comfortable journey.

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your arrival transfer.

We understand how important it is, especially for elderly guests, to have a smooth and welcoming pickup experience. We’re sorry that the driver was not waiting at the exit as you expected, and for the delay and lack of assistance with your luggage. This is certainly not the level of service we aim to provide.

Your comments will be shared with our operations team to ensure better coordination and communication in the future. We truly appreciate you taking the time to share this and hope we can have the opportunity to provide you with a much improved experience next time.

Thank you for sharing your experience!
I’m glad the team was able to adjust your pickup time quickly so you could get to the airport early. It’s great to hear the WhatsApp updates were helpful and that the driver made you feel comfortable during the ride.

Thank you also for the tip about contacting via WhatsApp, very helpful for other travellers.
We appreciate your feedback and hope to assist you again!

Thank you for your review!
I’m glad the team could assist you despite the flight delay, and it’s great to hear the meeting point was easy to find. Happy arrival went smoothly for you and your family.

We appreciate you sharing your experience!

Thank you for your review!
I’m glad the meeting point was easy to find and that the text updates helped you feel comfortable during the process. Happy to hear everything went smoothly for your arrival.

Thank you for the kind recommendation!

【ベルトラからのコメント】
この度は体験談のご投稿、誠にありがとうございます。
ご参加時にご心配をおかけしてしまったということ、大変申し訳ございません。こちらの商品は商品ページにも記載の通り、ベルトラの予約確定メールとは別に、GlobalTix社よりeTicketがメールで送付されます。確認したところ、GlobalTix社からお客様へeTicketは正常に送信されていたことが確認できております。通常、GlobalTix社からのeTicketをご提示いただければ入場可能ですが、もしそちらを提示したにも関わらず入場できなかった場合は、深くお詫び申し上げます。現地催行会社にもケースを共有し、オペレーションの改善啓蒙に努めて参ります。
今後もお客様に安心してご利用いただけるよう、催行会社との連携を一層強化してまいります。
ベルトラカスタマーサービス

親愛なるお客様、こんにちは。
また、ご利用いただき、ご満足いただけたとのこと、大変嬉しく思います。
皆様のご支援が私たちの進歩の原動力です。
今後とも変わらぬご愛顧を賜りますようお願い申し上げます。

Thank you very much for your kind feedback and for choosing our transfer service.

We’re delighted to hear that our team was able to assist you promptly and adjust the pickup time to make your journey more comfortable. Being responsive to our guests’ needs, especially when traveling with family, is something we truly value, and we’re glad this helped you reach the airport earlier and travel at ease.

Your appreciation means a lot to our team, and it motivates us to continue providing flexible, reliable, and attentive service to all our guests.

Thank you once again, and we hope to welcome you again on your future travels.