Thank you for sharing your experience!
I’m glad the team was able to adjust your pickup time quickly so you could get to the airport early. It’s great to hear the WhatsApp updates were helpful and that the driver made you feel comfortable during the ride.

Thank you also for the tip about contacting via WhatsApp, very helpful for other travellers.
We appreciate your feedback and hope to assist you again!

Thank you for your review!
I’m glad the team could assist you despite the flight delay, and it’s great to hear the meeting point was easy to find. Happy arrival went smoothly for you and your family.

We appreciate you sharing your experience!

Thank you for your review!
I’m glad the meeting point was easy to find and that the text updates helped you feel comfortable during the process. Happy to hear everything went smoothly for your arrival.

Thank you for the kind recommendation!

thanks for your valuable feedback. we do pre-assign and also re-assign nearby driver partners when we see that the pick-up is getting delayed due to immigration / luggage collection / customs. This is to avoid any additional driver waiting time charges for the customers and save time for driver partner to reassign another guest ready for pickup. This is win-win situation for both the customers and driver partners. Looking forward to serving you again with better speed both in Singapore and other south east asian destinations that we serve. have a good day, happy christmas holidays and new year ahead.

【ベルトラからのコメント】
この度は体験談のご投稿、誠にありがとうございます。
今回の件につきまして、催行会社および弊社内で状況を確認いたしました。ドライバーは予定通り空港に到着し、一定時間待機の上、WhatsAppやお電話での連絡を試みましたが、合流が叶わなかったとの報告を受けております。また、催行会社では事前に連絡手段として「WhatsApp」をご案内しておりましたが、必要情報の登録内容や対応について、今後の改善に向けて精査を進めてまいります。

なお、今回のご不便に対し、別途ご連絡をさせていただきました通り、弊社負担にてツアー代金の半額を返金させていただいております。
この度はご迷惑をおかけしましたこと、深くお詫び申し上げます。今後もお客様に安心してご利用いただけるサービスの提供に努めてまいります。

ベルトラカスタマーサービス

Thankyou for letting us know the importance of Wi-Fi
This transfer does not include Meet and Greet service.
The support operation team or the driver will contact with the guest via Whatsapp to share the pickup point.
Thus wi-fi connection is mandatory to reach the driver.

Thanks for your valuable feedback. We have taken corrective actions to improve the guest handling training for the driver partners, to be more cordial with our guests. We look forward to serving you again in Singapore and other South East Asian Destinations in coming days.

We sincerle apologies for the delay in pickup from our side. Based on your valuable feedback, we have taken corrective actions and improved our Airport Arrival pick up processes and SoP with our ground support team and the driver partners. We look forward to serving you gain and offer the best experience in Singapore and other South East Asian destinations.