＞ドレミ様
この度は弊社ツアーのご予約とご利用、誠にありがとうございました。弊社のドライバーサービスにもご満足いただけましたこと、大変嬉しく思っております。重いスーツケースを持ったままの慣れない土地での移動は大変ですので、ご利用いただいた専用車のサービスは便利で合理的かと存じます。また、たくさんのお写真もありがとうございます。チェスキークルムロフはどこを歩いてもかわいらしいので写真撮影も楽しくなりますね。
担当ドライバーにもお客様のメッセージを転送させていただき、また今後のお客様へのサービスのモチベーションアップとさせていただきます。お写真とコメントのご投稿ありがとうございました。現地催行会社チェコ・トラベルランド

楽しい観光ができたようで、本当に良かったです。
これからも頑張ります。

Dear Furupon,

Thank you so much for your great review feedback. This mean a lot to us for keeping a professional service and provide the good time for all travelers. I commit to the excellence service both guests and partners.

Thank you again for visiting Cambodia.

Hope to have you back in the future.

Warm regards,

Guest Relation Team

体験談をご投稿いただき、誠にありがとうございます。また、現地にてご混乱が生じてしまったようで、誠に申し訳ございません。
本ツアーは事前にメールでEチケットをお送りする形式となっております。そのため、オスロ中央駅で現地スタッフとの待ち合わせや、チケットの受け渡しはございません。お送りしたEチケットをそのままご提示いただくことで、ご乗車いただけます。
アクティビティページ上、ならびにお申込み時の確認項目にもその旨を記載しておりますこと、ご理解いただけますと幸いです。
貴重なお時間を割いてご体験談をお寄せいただき、ありがとうございました。

VELTRA カスタマーサービスチーム

この度ご利用いただき誠にありがとうございます。
お客様が快適にご利用いただけ、担当ドライバーのサービスにご満足いただけたとのこと、大変うれしく存じます。
また台湾へお越しになる機会がございましたら、ぜひご利用いただけますと幸いです。
どうぞよろしくお願い申し上げます。

ありがとうございます😊

先日はご参加ありがとうございました！
楽しんでいただけて良かったです！！

是非是非またのご参加をお待ちしておりますー！！

Dear Ms. Mochizuki,

Thank you very much for taking the time to share your experience with us. Reviews like yours are very important, as they help us to identify areas where we can improve our service.

We are truly sorry for the inconvenience you faced at Heathrow. Since your flight was a domestic arrival, the driver should have been checking and waiting accordingly with care. Unfortunately, in this case, it was a simple human error as drivers are often used to international arrivals, but this is not an excuse. We have already forwarded your feedback for review to help ensure that situations like this are avoided in the future.

We greatly appreciate your patience and understanding during this situation, and we are thankful that despite the mix-up you were able to connect with another driver and complete your transfer.

Thank you again for bringing this to our attention.

Kind regards,
Kevin
Airport Pickups London

Dear Ms. Mochizuki,

Thank you for your e-mail. We are pleased to hear that you were able to meet your driver successfully and that you enjoyed his friendliness and helpful guidance during your journey.

Our drivers most of the time use WhatsApp to provide live updates from the airport, especially in situations where parking or traffic may cause slight delays. We understand that this may come as a surprise if it is not expected, and we will make sure to clarify this better in the future.

We are also glad to hear that the driver made your ride more enjoyable by pointing out some of London’s sights along the way. At the same time, we fully take on board your advice regarding being prepared to make local calls, and we will continue working on making the meeting process as smooth as possible for our passengers.

Thank you again for sharing your experience with us.

Should you need any further assistance before your next journey, please do not hesitate to contact us.

Hello Sakura.
We are pleased we were able to welcome you to Cairns, and that you found our drivers friendly and helpful.
We hope you and your family come again soon!