Dear Tommy, we're glad that you enjoyed this experience. Hope to see you again in one of our tour all around Italy! Thank you

Dear Customer,

Thank you for your kind words and for sharing your experience with us. It is really nice knowing that you had such a great tour. Our company values put customer satisfaction as top priority and we are committed to our customers.
Thank you also for your recommendations and we hope to see you again on our tours soon.

Kind regards,
myTour Team

Dear Customer,

We really appreciate you for giving us this rating, and of course for your suggestions and the kind words. We are really happy to hear that we were able meet your expectations with the tour organized by our team to San Gimignano, Siena and Chianti even with only English explanations.
Looking forward to having you again on our tours soon.

Kind regards,
myTour Team

Dear Customer,

It is a pleasure for us hearing that you had such a nice time tasting the wine and the amazing views of Tuscany on the tour organized by our team.
Thank you for writing these kind words and as a consequence recommending our tour.
Looking forward to have you again on our tours in the near future.

Best regards,
My Tour Team

Dear Customer,

Thank you for taking time to share your experience with us and writing these good words.
We ensure to take into consideration your recommendations in a way to be able to improve our services and always provide a better service to our customers.
It is a pleasure for us to know that you enjoyed yourself during the tour organized by our team in the beautiful towns of Tuscany.
Looking forward to seeing you again on our tours soon.

Best regards,
My Tour Team

Dear Customer,

Thank you for taking your time to share your experience with us. We highly appreciate every opinion of each one of our customers because they help us to be able to always provide a better service to our customers.
We are really sorry to know that we didn't leave the best impression on you, because our customers satisfaction in our goal and we want to leave nothing else but positive feelings and experience on our customers.
Thank you also for the kind words and for your suggestions that we will take into consideration to use them to lead us to improvements.
Looking forward to see you again on our tours to have the possibility to leave a better impression on you.

Best regards,
My Tour Team

Dear Customer,

Thank you for this awesome review. We feel lucky for customers like you because we work hard to meet expectations like yours and we are happy to hear that we hit the mark on you. Looking forward to having you again on our tours soon.

Kind regards,
My Tour Team

Dear Customer,

We appreciate you for taking time to write these kind words.
It is a pleasure for us to hear that you enjoyed yourself visiting Tuscany in the company of our team and we look forward to seeing you again on our tours soon.

Kind regards,
My Tour Team

Dear Customer,

Thank you for taking time to write this awesome review and for recommending our tour.
We are so happy to hear that you had a wonderful time during the tour organized by our team. Hoping to have you again on our tours soon.

Kind regards
My Tour Team

Dear Customer,

Thank you for taking time to write these kind words.
We feel glad to know that you enjoyed yourself during the tour organized by our team.
We look forward to seeing you again on our tours soon.

Kind regards
My Tour Team

Dear Customer,

Thank you for taking time to write such an amazing review, and of course for trusting your trip on us. We work hard to meet expectations like yours and we are happy to know we hit the mark on you.
Hoping to see you again on our tours.

Best regards,
My Tour Team

【VELTRAからの返信】
この度はご利用いただきありがとうございます。
今回の経緯といたしまして、別途ご連絡差し上げております通り、ご参加日前日に弊社宛に催行会社より日本語アシスタントのお手配不可の連絡があり、弊社からもお客様にメールにてご案内を差し上げておりましたが、こちらのメールをご確認いただけていなかったものと拝察いたしており、大変心苦しく存じます。
その後催行会社に確認をいたしまして、英語ツアーにてご参加いただけたとの報告を受けておりましたことから、日本語アシスタント付きツアーとの差額料金返金のご案内メールを差し上げておりました。
日本語アシスタント手配不可の可能性につきましては、アクティビティページ上に記載がございますが、今回はご連絡が行き届きませんでしたこと、申し訳ございませんでした。
催行会社には、このような場合には少しでも早くお客様へお伝えすべく、弊社を通さず迅速にご案内を差し上げるよう、今後の連絡方法の改善について申し入れをさせていただきました。また、ご迷惑をおかけしたお詫びといたしまして、ツアー料金は弊社より全額返金をさせていただいた次第でございます。
ご旅行後の貴重なお時間を割いてのご投稿、ありがとうございました。またのご利用をお待ちしております。

この度は、ツアーをご利用いただきまして誠にありがとうございました。大切な旅行の思い出作りのお手伝いができたこと、嬉しく思います。トスカーナワインを楽しんでいただけたようで何よりです！また引き続き、トスカーナワインをお楽しみくださいね。またいつか、トスカーナでお会いできますと嬉しいです。ありがとうございました。

【VELTRAからのコメント】

この度は貴重なお時間を使って体験談の投稿をしていただきありがとうございます。

この度の体験談を拝見し、催行会社に経緯確認をさせていただきました。ご理解いただいております通り、ツアー後の内容については補償外となりますことご理解いただきますようお願い申し上げます。今回は、催行会社から商品を発送したワイナリーに誤発送についての確認・申し入れを行い商品の補償についての交渉を行ったこと、イタリアではバカンスの時期と重なってしまいタイミングが良くなく郵送会社の対応が遅れていたことについて報告を受けております。催行会社が直接のコンタクトを持つワイナリーとの交渉には誠意を持って取り組んだとのことでございました。また、ツアーの催行内容自体にはご満足いただいたとのこと、誠にありがとうございます。

今回ご投稿いただいた内容が今後ツアーを検討されているお客様にとって有益な情報となるよう、弊社でも催行会社と協力しあいサービスの向上に努めてまいります。
この度はご利用いただき誠にありがとうございました。

VELTRAカスタマーサポート

Dear Customer,

We appreciate you for taking time to write these kind words.
We are sorry to know that it rained the day of the tour, but we are also happy to know that you liked the place you visited and enjoyed yourself during the tour organized by our team.
Hoping to have you again on our tours.

Best regards
My Tour Team

Dear Customer,

Thank you for taking time to write these kind words.
We work hard to meet expectations like yours and we are happy to know we hit the mark on you.
Hoping to see you again on our tours.

Best regards
My Tour Team

コメントありがとうございます！また、ツアーをご利用頂きまして誠にありがとうございました。トスカーナの食を楽しんで頂けたようで何よりです。郵送された数々のブルネッロワイン、ご家族・ご友人とゆっくりとお楽しみくださいね。ご主人様にもどうぞよろしくお伝えくださいませ。ありがとうございました。