Thank you for choosing ZTT and for this wonderful, detailed review of your stay, we appreciate all the details you mention. Our aim is always to provide a first-class service, and our professional and dedicated team go the extra mile to ensure our travelers have a memorable stay. It is rewarding to know that our efforts at continuous improvement, are being recognized. We look forward to welcoming you back with us in Jordan for many unforgettable moments to you, your friends, and family. I appreciate the time and effort in sharing your experience.

Thank you very much for your positive comments, however the rating does not reflect your satisfaction. Please note the visit of Wadi Rum desert is explained in the program, and also by our operations team and drivers in destination of 2 hours jeep 4 x 4 of different sites of the red rose desert. The jeep is uncovered for you to enjoy the scenery and the beautiful panorama of this spectacular desert found nowhere else in the world. As for the hotels, I am glad they were up to the standard and that you liked and enjoyed our hotel selection, since we use the best hotels offered in each category. Reference made to Petra Hotel, due to the demand from the current events around us, unfortunately the level of service has dropped. We reconfirm Jordan is and continues to be a safe destination and the security of our travelers is a priority. We are very happy to hear you had a great memorable time with us in Jordan. Looking forward to have you, your family, and friends again with us soon.

Thank you for choosing ZTT and for this wonderful review of your stay. Our aim is always to provide a first-class service, and our professional and dedicated team go the extra mile to ensure our travelers have a memorable stay. It is rewarding to know that our efforts at continuous improvement, are being recognized. We look forward to welcoming you back with us in Jordan for many unforgettable moments to you, your friends, and family. I appreciate the time and effort in sharing your experience.

Thank you for choosing ZTT and for this amazing review of your stay. I am glad that you have experienced how safe and secure Jordan is. Our goal is always to provide a distinguished service, and our professional and dedicated team go the extra mile to ensure our travelers have wonderful trip. It is rewarding to know that our efforts at continuous improvement, are being recognized. We look forward to welcoming you back with us in Jordan for many unforgettable moments to you, your friends, and family. I appreciate the time and effort in sharing your experience.

Thank you very much for your review, we are so glad you enjoyed your stay with us in Jordan and that the visits as well as all the services provided by us were up to your standard and satisfaction. We look forward to welcome you again with your family and friends; since Jordan is a hospitable country of peace and safety. As for the hotel names, our reservations team always sends the hotel names confirmed once booked, there might have been an error or misunderstanding. We will make sure all guests have the hotel names booked prior their arrival to avoid any confusion. As it is our custom to do that with all our clients. Apologies if you did not receive it due to any internal error that we did not know about in due time. Thank you once again and it is our pleasure to serve you.

Dear Sir, I would like to thank you very much for your comments and we apologize that we didn't know from beginning that you have some difficulties in walking otherwise we could suggest some solutions. Tips in Petra usually 7 $ for horse boy per way so more or less you pay 12 $ more than average.

Thank you very much, looking forward to have you, your family, and friends again with us soon.

Thank you, looking forward to have you, your family and friends with us again.

Thank you, looking forward to have you, your family, and friends again with us.

Thank you, looking forward to have you, your family, and friends with us again.

Thank you, looking forward to have you, your family and friends with us again.

＜VELTRAからの回答＞
VELTRAをご利用いただきありがとうございます。
この度はせっかくのご旅行にも関わらずご迷惑をおかけし申し訳ございません。
ドライバーの言動につきましては現地催行会社を通して改善を申し入れております。
また空港送迎料金について誤りがありましたこと深くお詫び申し上げます。
差額の返金につきましては別途メールにてご案内させていただきました通りでございます。
また何かございましたら何なりとお申し付けください。
今後ともVELTRAを何卒よろしくお願いします。
VELTRA カスタマーサービス

Thank you, looking forward to have you, your family, and friends again with us.

＜VELTRAからのコメント＞
この度はせっかく弊社を通じお申込みいただき、またご出発前には複数回に渡り弊社にお問い合わせをいただいておりましたにも関わらず、ご迷惑をおかけすることとなってしまい、大変心苦しく感じております。

催行会社に確認しましたところ、事前にワディラムのご滞在に関し連絡を差し上げていたようですが、何らかの理由により行き違いが発生し、ツアー前にお客様にお知らせすることが叶わなかったようでございます。弊社でも宿泊施設の入れ替えの案内のみ事前に連絡を受けており把握しておりましたため、今回このようにツアー変更に関するすべてのご案内ができませんでしたことを、誠に残念に感じております。

当日は返金に関しましても、現地でご交渉いただくこととなり申し訳ございませんでした。慣れない土地にてガイドに交渉されることは、非常にご不便をお感じになることであり、またその後のお時間も息の詰まる思いをされてしまったことと存じます。ガイド、催行会社としましてもお客様にご満足いただくため、代替箇所としてマダバとネボ山へ案内させていただいたようでございますが、スケジュールに記載通りの案内ができませんでしたことを深くお詫び申し上げます。
なお、違うガイドの案内の際にはお楽しみいただけたご様子が伝わり、少しばかり安堵しております。ペトラ遺跡でのご滞在もご満足いただけたようで嬉しく思います。

今回は貴重なお時間を割き、ご投稿いただき誠にありがとうございました。今後こちらの催行会社とはより一層連携を図り、確実な案内を事前に行うよう、またお客様のご期待に添えるサービスが提供できるよう努めて参りたく存じます。

重ねましてこの度はご不快なお気持ちとさせてしまいましたことをお詫び申し上げます。
今後共VELTRAをよろしくお願いします。

VELTRA カスタマーサービス