Hi, we really appreciate your review and we do hope you had a great time on the Jetski and Jetboat. Drivers of the Jetski do need to understand basic English for safety reasons however we rarely have to stop anyone going on the Jetski. Many of our guests use google translator for the written test and are able to enjoy getting out on the water. We take into account your review and will make sure future customers understand that the driver must understand a little english

5つ星のレビューをいただき、誠にありがとうございます。私たちも楽しい時間を過ごさせていただき、とてもうれしく思います。

Thankyou Takataka, thankyou for your feedback, please let me explain and respond so everyone is aware

1. Our cancellation policy is that we cannot accept cancellations within 24hrs of your booking. You can reschedule between 24 - 48hrs and there is a $25 rescheduling fee. Outside 48hrs you can cancel or reschedule for free.

2. I do apologise about the Uber I will discuss this with Uber for future bookings and ensure it doesnt happen to future guests

3. Unfortunately we are unable to install a shower on site as we are not allowed, we do recommend bringing a towel and change of clothes to all customers.

4. We do also have Jetski Tours which head out into the broadwater if you are looking for more than a Jetski Circuit, so I would suggest to others to book a Jetski Tour if they want more adventureous Jetskiing and are comfortable in open waters

Thankyou kindly for your comments, I appreciate them all very much
Kate

ありがとうございました We are very happy you loved the experience. Safety is our number one priority so thankyou for waiting until it was safe to fly. You got to 80metres in the sky! Thankyou for a great review.

ありがとうございました for such a nice review. We agree, dissapointing to have to cancel the Parasail, client safety always comes first. You did very well on the Jetski and Flyboard and very happy you had a great time.

Thank you for your review. At Paradise Jet Boating we take all feedback very seriously and I have discussed the matters raised with the relevant staff members.
Safety of our passengers is our highest priority. The driver sometimes needs to slow down to ensure passenger safety and comfort. I apologise if this made the tour less exciting for you. Also, there are many interesting sights, scenery, wildlife and information that the driver wishes to share with his group. Again, it is shame that you didn’t enjoy this part of the service.
The SuperJeep is a fun way to have a transfer from your hotel to jet boating. However, sometimes this vehicle is doing other transfers, or maybe being serviced, cleaned, etc. On these occasions we use our Toyota Minibus. This is a new model, very clean and comfortable vehicle.
Please remember, the shuttle is a free/courtesy service that we provide to make things easier for our customers.
Paradise Jet Boating, Tony