みみん様

先日は弊社主催の『アサートン高原めぐりツアー』にご参加頂き、そして暖かいお言葉をありがとうございます。
道中でのご案内を楽しんでいただけたとのこと、大変嬉しく思います。
弊社のツアーは通常少人数でのご案内となっておりますため、ガイドや他のお客様との距離も近く、アットホームな雰囲気をお楽しみ頂ければ幸いです。
また機会がございましたら、ぜひお会いできるのを楽しみにしております。

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきありがとうございます。今回は悪天候でスケジュールが何度も変更になって帰国日の朝にご参加いただけて良かったです。おっしゃる通り、時間が許せば早くから参加されることをお勧めいたします。またいつかケアンズにお越し際は是非乗りに来てください。スタッフ一同お待ちしております。

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきありがとうございます。上空から見るとグレートバリアリーフに感動いただけた様で嬉しく思います。マンタが見れたのはラッキーでしたね！またいつかケアンズにお越し際は是非乗りに来てください。スタッフ一同お待ちしております。

Thank you so much for taking the time to share your feedback!

We're thrilled to hear that you had a sunny day for your flight and that you found the scenery spectacular—the Reef truly is best viewed from above!

It’s great to know that you felt secure during the flight; our pilots are highly experienced, and we pride ourselves on providing a smooth, safe, and exciting journey. We also appreciate you mentioning the process of declaring and confirming your weight before boarding. This is a crucial safety measure for us, as it allows our pilot to perfectly balance the helicopter.

We're delighted we could give you a memorable perspective of the Great Barrier Reef and are grateful for your strong recommendation. We hope to welcome you back for another flight someday!

Hi,

Thanks for your wonderful review. It is terrific to hear you enjoyed our Segway tour and find it to be a great opportunity to explore the base of Uluru and see it's sights.

We hope the rest of your time in Australia was just as great.

Kind Regards,

From all of us at Uluru Segway Tours.

We are thrilled you had a valuable experience seeing the vast Reef from the air despite the cloudy weather. We appreciate your specific feedback, which is crucial for us.

We sincerely apologise for the confusing check-in process and the stress this caused. We are immediately reviewing our vouchers and signage to ensure the local operator name is clearer for future guests.

We appreciate the tip regarding our multilingual staff and will remind our team about initiating conversations.

We regret you had excessive downtime due to the rain and the difficulty changing your return ferry time. For future reference, due to limited seating, we advise guests to make return time changes as early as possible at the dive shop.

Most importantly, we apologize that the solo snorkeling buddy rule was unclear until you were on the boat. We are updating our booking and check-in communications to ensure all solo travelers are aware of this critical safety policy beforehand.