Japan
I used this service for a trip with my 75-year-old mother. Initially, we only planned to visit the Churaumi Aquarium, but due to my mother's requests—she mentioned that a friend said Pineapple Park was great and that she wanted to see the long bridge—we looked for a course that combined these attractions and decided on this one.
The bus was shared, and it seemed that there were more customers from English-speaking and Chinese-speaking countries than Japanese. The guide provided only the necessary minimum explanations, but we were able to get the required information from the recorded audio guides in various languages, so there were no particular issues.
If you’re on the same course, renting a car would give you more freedom with your time, but if driving is difficult, I think this option is better.
75歳の母との二人旅で利用しました。
当初は美ら海水族館だけ行く予定でしたが「友人がパイナップルパークがよかったと言っている」「長い橋も見てみたい」との母の要望で、これらが一つにまとまったコースはないかと探した結果、これに決めました。
バスは混載で、見たところ日本人より英語圏や中国語圏のお客さんのほうが多いように思われました。ガイドさんは必要最低限の説明でしたが、録音された各国語の音声ガイドで必要な情報は得られ、特に問題はなかったです。
同じコースならレンタカーで回るほうが時間が自由になりますが、運転が大変などといった場合は、こちらのほうがよいと思いました。
Dear Yoppy,
Thank you very much for participating in the bus tour organized by Jumbo Tours. We sincerely appreciate your choice of the Hip-Hop Bus Tour for this trip. We apologize for the delay in our response.
Our bus tours are designed to accommodate participants from around the world, and we considered what would be enjoyable for everyone, which is why we utilized an audio guide. Therefore, a tour conductor will accompany you instead of a guide.
Thank you for your valuable feedback.
We look forward to welcoming you back to Okinawa again. "Mata mensore yo♪"
Jumbo Tours Co., Ltd.
Hip-Hop Bus Team
Yoppy 様
この度は、ジャンボツアーズ主催のバスツアーへご参加頂き、誠にありがとうございました。
今回のご旅行でHip-Hop Bus Tour をお選び頂きました事、心より感謝しております。
お礼の返信が遅くなり大変申し訳ございませんでした。
弊社のバスツアーは、世界各国からご参加いただく為
皆様が楽しんでいただけるものは何かと考えた際に音声ガイドを使用いたしました。
その為、ガイドではなく添乗員が同行致します。
貴重なご意見ありがとうございました。
又のご来沖を心よりお待ちしております。"まためんそーりよー♪"
(株)ジャンボツアーズ
ヒップホップバスチーム
My family and I really enjoyed this well organised tour, they were very informative. We love all the view points Mt Fuji, it was simply breathtaking. Also, our tour guide Hiro was very helpful and attentive. It was very cloudy at the start of the tour but once we arrived at the fifth station of Mt Fuji the clouds cleared up, so we were lucky enough to get some good photos of Mt Fuji. Highly recommend this tour to families!
It was a sightseeing tour by taxi, and the driver's explanations were easy to understand, which made my wife satisfied. The fare was reasonable, and we were able to fully enjoy Yakushima. We will use this service again when we visit Yakushima next time.
タクシ-での観光でした、ドライバ-さんの説明が分かりやすく妻も満足していました、料金も手ごろで屋久島を堪能出来ました、、再度、屋久島に行く時は利用します。
From the moment the tour started at the love statue in Shinjuku, the service and staff was top notch and very organized.
The bus itself was very clean and comfortable seating. Plenty of leg room for myself at 6’3” which made the ride up to Mt Fuji easy.
The tour guide was the best I have ever had the pleasure to experience. Hope fully you also get Levin as your guide. Incredible sense of humor, knowledge, and perfect English. Learned so much during the tour.
We were lucky enough to see Mt Fuji on one of the clearest days of the year and all the stops provided excellent view points.
The buffet at Ninja village was top notch and was surprised how good it was for a day tour. I especially enjoyed the Japanese curry and rice.
We were also able to reach stage 5 of the mountain which is as high as the vehicles can go. The view from here was breathtaking. Next time I come to Japan I will be sure to book again with this company if they also offer climbing/ hiking tours.
On the decent from stage 5, we were able to be provided the boat cruise on one of the 5 lakes of mt Fuji. Once again, highly organized and great views of the Mountain. Probably over 100 pictures taken over the tour.
I give the company 10/10 and will recommend to others.
I would recommend this tour if you are looking for an efficient and effective use of time to cover all the main attractions of Kyoto in 1 day. The attractions covered were all the must see attractions so there was no time wasted at visiting attractions that were less popular. Time spent at each location is also about right - not too long and not too short. It didn’t feel very rush and we still had time to grab some but and walk around on our own a little. The bus was also comfortable and we manage to catch a nap between the attractions that were further apart. The explanations provided by the guide could be abit more detailed (as we are history lovers), but the information provided is definitely enough if you are looking for just an overview and the gists. Overall, it was definitely a day and money well spent given that we managed to cover all the attractions we wanted to see in Kyoto in one day. It was our first time in Kyoto, so this tour really helped to save us a lot of time and trouble of having to figure our way out via public transport. We wouldn’t have been able to cover all the attractions without this tour. The guided tour also helped us enjoy each attraction efficiently such that we do not have to loiter around aimlessly.
A day trip from Sapporo with lunch included is a convenient distance. Moreover, it would be impossible to visit this many tourist spots using public transportation on your own, so it was a very worthwhile course.
札幌発で日帰りツアーとしては手軽な距離で昼食付。尚且つ自分で公共交通機関で行くとこれだけの観光地を廻るのは無理なので、とてもお得感の有るコースでした。
Dear Yakushima Lover,
Thank you for riding with us on the Hokkaido Chuo Bus sightseeing tour this time. Our company operates various courses throughout the seasons. We look forward to your next ride with us when the opportunity arises.
屋久島大好き 様
今回は北海道中央バスの定期観光バスにご乗車頂き、ありがとうございました。
当社では四季折々様々なコースを運行しております。
機会がございましたら、又のご乗車をお待ち申しております。
Easy trip to see Mount Fuji. Weather was terrible on the day but the guide (Mayumi)made some smart decisions so we could at least see it from a view point later in the day. Food was good and all in all a good day.
In front of Nippon Rent-A-Car, there are many tour buses and local buses arriving and departing. A bus with a white base and the company name in cerulean blue stopped at the back, and the guide helped with the check-in. Having three staff members, including the driver and guide, on board provides a sense of security. The tour seal featuring a whale shark is adorable.
There was a toilet break on the way to Kouri Island, which was reassuring. The return time was clearly displayed on the board, making it easy to understand. On Kouri Island, we played at the water's edge, and at the Churaumi Aquarium, we had lunch at the café in front of the whale shark tank. It felt like we were swimming together, and we could sit in front of the tank for 30 minutes on a rotation basis (check-in at the counter). We also got to see a Christmas limited dolphin show. The view from the side of the sea turtle pool was breathtaking!
The sea from the Okashi Goten (Candy Castle) was also very beautiful. The snacks are sold individually, making it easy to buy. At Manzamo, the guide chatted with us while showing us around, which made it enjoyable.
At Ryukyu Village, we got to see a show and took photos with a 99-year-old grandmother. I was surprised by the strength of her handshake! I felt a divine power from her! The guide was kind, talented, and very cute! They sang songs and sign language songs, changed costumes to dance, and we all danced together.
Even though it must have been a long and tiring day, they always responded with a smile. As the day came to an end, I felt very sad. The guide's message brought me to tears. Thanks to the guide, I created wonderful memories of Okinawa. Thank you!
ニッポンレンタカーの前はツアーバスや路線バスがたくさん発着します。後ろのほうに白ベースに青でセルリアンブルーと会社名が入ったバスが止まり、ガイドさんが受付してくれました。運転手さん、ガイドさん、男性社員さん3人が同乗されるのも安心感があります。ツアーシールはジンベエザメでかわいいです。
古宇利島までの間、トイレ休憩があり安心です。戻り時間はボードでも表示してくれて分かりやすいです。古宇利島では波打ち際で遊んで、美ら海水族館では、ジンベエザメの水槽前カフェでランチ。一緒に泳いでいるみたいで水槽前は30分入れ替え制で座れます。(カウンターで受付)クリスマス限定のイルカショーも見れました。ウミガメプール横からの景色は絶景!
お菓子御殿からの海もとっても綺麗。
お菓子もバラ売りしてるので気軽に買えます。
万座毛はガイドさんが一緒におしゃべりしながら回って下さり楽しく回れました。
琉球村では、ショーもみれて、99歳のおばあちゃんと写真撮影。握手した手の力強さにびっくり!神々しいパワーをもらいました!!
ガイドさんは優しくて、多才で、とってもcute!歌や手話歌を歌ってくれたり、衣装チェンジして踊ってくれたり、みんなで踊ったり、
一日長くて大変だと思うのに、いつも笑顔で対応して下さいました。一日一緒にいると終わりに近づくにつれとても寂しくなりました。
ガイドさんのメッセージには涙
ガイドさんのおかげで素敵な沖縄の思い出が出来ました。ありがとうございます。
Dear Nimo,
Thank you for participating in our sightseeing bus tour.
We also appreciate your kind feedback about your experience. We are very glad to hear that you enjoyed the tour. We will share your comments with our bus guide. We will continue to strive to ensure that all our passengers are satisfied.
If you have the opportunity, please come visit Okinawa again. Our staff is looking forward to welcoming you.
Thank you once again for joining our sightseeing bus tour.
Sincerely,
Cerulean Blue Staff
nimo様
この度は、弊社観光バスツアーへご参加いただきありがとうございます。
また嬉しい体験談のご投稿有難うございます。
ツアーをお楽しみいただけたようで大変嬉しく思います。
バスガイドとも共有させていただきます。
これからもご乗車いただく皆様にご満足いただけるよう努めていきたいと思います。
また機会がございましたら、ぜひ沖縄に遊びにいらして下さい。
スタッフ一同心よりお待ちしております。
この度は、弊社観光バスツアーへご参加いただきまして、誠にありがとうございました。
セルリアンブルー スタッフ一同
I participated on the last day. We departed near the terminal and it was fun to sightsee at Kabira Bay. It truly was the scenery I saw in photos. On the way back, I was dropped off at the airport and headed home. It was a fulfilling tour that made very effective use of my time.
最後の日に参加しました。ターミナル近くから出発し、川平湾でも観光できて楽しかったです。
ほんと写真でみた光景でした。
帰りは、空港で下ろしていただき、帰路へ。。
時間をとても有効に使えて充実したツアーでした。
On the day, we couldn't see the starry sky, but the night safari was fun. We drove on dark roads and got to see birds that you can't see in the city, as well as coconut crabs by the seaside, creating wonderful memories. Thank you very much.
当日、星空はみれませんでしたが、ナイトサファリ、楽しかったです。真っ暗な道を車で走り、都会ではみれない鳥や、海辺でのヤシガニなどをみれて、楽しい思い出ができました。
ありがとうございました。
Very good experience overall. Professional bus driver who drove safely and kept to the strict timelines. Our guide Joon was very friendly and witty. Well done!
I would suggest that the lunch option should include seafood or halal options. After a full day of walking settling for pure vegetarian food was a bit of a let down. Otherwise, I strongly recommend this tour to visitors who have limited time in Kyoto. It takes you to all the major sites and provides you with a good orientation of the city.
Unfortunately, the open bus had its roof closed due to the rain, but I was able to see the city's illuminations well from the high windows of the bus, which was great. Next time, I will try again on a sunny day!
あいにくの雨で、オープンバスの屋根は、クローズしてましたが、バスの高い車窓から、街のイルミネーションがよく見えて、良かったです。
次回は、晴れた日にリベンジします!
The guide and driver were kind and pleasant, making for a fun day. I'm glad I chose this tour.
- At Manza Beach, the arrival time was in the evening, which was unfortunate due to backlighting. I think it would be better if the course could be changed.
ガイドさんもドライバーも親切で感じが良く楽しい1日で、このツアーを選んで良かった。
-万座毛 到着時間が夕刻という事もあり、逆光で大変残念でした。コース変更できたら良いと思われる。
Dear Chintonsha,
Thank you very much for participating in the bus tour organized by Jumbo Tours. We sincerely appreciate your choice of the Hip-Hop Bus Tour for this trip. We apologize for the delay in our response.
Thank you for your valuable feedback!
We look forward to your next visit to Okinawa. "Mata mensore yo♪"
Jumbo Tours Co., Ltd.
Hip-Hop Bus Team
ちんとんしゃん 様
この度は、ジャンボツアーズ主催のバスツアーへご参加頂き、誠にありがとうございました。
今回のご旅行でHip-Hop Bus Tour をお選び頂きました事、心より感謝しております。
お礼の返信が遅くなり大変申し訳ございませんでした。
貴重なご意見ありがとうございます!
又のご来沖を心よりお待ちしております。"まためんそーりよー♪"
(株)ジャンボツアーズ
ヒップホップバスチーム
The illumination along Midosuji is a sight that cannot be experienced anywhere else. It was a refreshing tour where we could enjoy the night view of the city from a double-decker open bus, feeling the thrill of speed.
御堂筋の一直線上のイルミネーションは、他では味わう事の出来ない見応えがある。二階建てオープンバスで夜景の街を観賞でき、疾走感あり気分爽快なツアーでした。
The first stop, Cape Hedo, offers a magnificent view. At Oishi Forest Park, it was not crowded, so we could walk easily. If it were a busy season, it would probably be congested and hard to walk. The sounds of birds, sunlight filtering through the trees, and the unique rock formations create a powerful spot!
We had three hours at the aquarium, so we were able to see everything, including the whale shark, sea turtles, and the dolphin show. On the way back, the sunset was beautiful, and although we walked 17,000 steps and were tired, it was a lot of fun.
最初の辺戸岬は雄大な景色
大石林山はすいていてサクサク歩けました。混んでる時期なら渋滞して歩けないでしょう。 鳥の声 林から差し込む日差し 奇岩のパワースポット!
水族館は3時間あったのでジンベイザメ、海ガメ、イルカショーまで全て見れました。帰りも夕焼けがきれいで、徒歩1.7万歩疲れましたが楽しかったです。
Dear Nocchi,
Thank you very much for participating in the bus tour organized by Jumbo Tours. We sincerely appreciate your choice of the Hip-Hop Bus Tour for this trip. I apologize for the delay in responding to your message.
Thank you for the wonderful photos.
I am also very pleased to hear that you enjoyed the tour.
We look forward to your next visit to Okinawa. "Mata mensore yo♪"
Jumbo Tours Co., Ltd.
Hip-Hop Bus Team
のっち 様
この度は、ジャンボツアーズ主催のバスツアーへご参加頂き、誠にありがとうございました。
今回のご旅行でHip-Hop Bus Tour をお選び頂きました事、心より感謝しております。
お礼の返信が遅くなり大変申し訳ございませんでした。
ステキなお写真ありがとうございます。
また、ツアーをお楽しみいただけたようで、大変嬉しく思います。
又のご来沖を心よりお待ちしております。"まためんそーりよー♪"
(株)ジャンボツアーズ
ヒップホップバスチーム
This time, I participated in the course at Kouri Island and American Village. There were many participants from overseas, and I was worried about the timing, but thanks to the bilingual guide, the sightseeing went smoothly.
At American Village, I was able to see a beautiful sunset, which was amazing! Thank you!
今回は古宇利島・アメリカンヴィレッジのコースに参加しました。海外からの参加者の方が多く、時間など心配でしたが、バイリンガルのガイドさんのおかげでスムーズに観光できました。
アメリカンヴィレッジでは、綺麗な夕焼けが見れて最高でした!ありがとうございます!
Dear Kohe,
Thank you very much for participating in the bus tour organized by Jumbo Tours. We sincerely appreciate your choice of the Hip-Hop Bus Tour for this trip. I apologize for the delay in my response.
Thank you for your valuable feedback. I am very pleased to hear that you enjoyed it.
The sunset photos are also very beautiful.
We look forward to your next visit to Okinawa. "Mata mensoreyo♪"
Jumbo Tours Co., Ltd.
Hip-Hop Bus Team
こーへ 様
この度は、ジャンボツアーズ主催のバスツアーへご参加頂き、誠にありがとうございました。
今回のご旅行でHip-Hop Bus Tour をお選び頂きました事、心より感謝しております。
お礼の返信が遅くなり大変申し訳ございませんでした。
貴重なご意見ありがとうございました。
楽しんでいただけたようで、大変嬉しく思います。
夕日のお写真もすごくステキです。
又のご来沖を心よりお待ちしております。"まためんそーりよー♪"
(株)ジャンボツアーズ
ヒップホップバスチーム
Stargazing was beautiful, unlike back home. At the night safari, I couldn't find the coconut crab, but I enjoyed interacting with various creatures.
星空鑑賞、地元とは違い綺麗でした
ナイトサファリ、ヤシガニは見つかりませんでしたが、さまざまな生き物と触れ合えて楽しめました
The illumination on Midosuji seen from the bus was very nice. I enjoyed the guide's explanations, but it was a shame that I couldn't hear everything because the microphone volume was too low. Still, I had a great time enjoying the sights.
バスから見る御堂筋のイルミネーション、とても良かったです。
ガイドさんの説明もあり楽しめましたが、マイクの音量が小さいのか、全て聞こえなかったのが残念でした。
それでも十分、目で見て楽しめました。
I had been to Sefa Utaki before, but it was my first time at the Gangala Valley. Walking through it felt like stepping back in time. When the Great Banyan Tree appeared, I couldn't help but exclaim, "Wow!" The guide's stories were enjoyable, and the 1 hour and 20 minutes flew by.
I felt it was a great decision to participate in this half-day course at Sefa Utaki and Gangala Valley. Since the return trip also includes the airport as a drop-off point, I think it's a good option if your flight schedule aligns.
斎場御嶽には行ったことがありましたが、ガンガラーの谷は初めてでした。歩いているとまるでタイムスリップしたような雰囲気です。大主ガジュマルが現れた時は、思わず「うわー」と声が出てしまったほど。ガイドさんのお話も楽しく、本当に1時間20分はあっという間でした。
斎場御嶽とガンガラーの谷のこの半日コースは参加してよかったと思いました。帰りは空港も降車場所としてあるので、飛行機の時間が合えば、良いコースだと思います。
The illumination on Midosuji was very beautiful, but perhaps because we were delayed due to traffic right after departure, we were driving quite fast on the highway, which made it cold, and the height of the double-decker bus made the curves a bit scary. It was also disappointing that I could only see the illumination of the Central Public Hall for a moment from the highway. Additionally, the voice of the guide Mike was too quiet, making it hard to hear.
御堂筋のイルミネーションはとてもきれいでしたが、出発直後に渋滞して時間がおしていたからか、高速道路を結構なスピードで走っていたので寒かったのと、2階建てバスで高さがあるからカーブが怖かったです。
中央公会堂のイルミネーションが高速道路から一瞬しか見れなかったのも残念でした。
あと、マイクの案内の声が小さかったので聞こえにくかったです。
The introduction of each spot was a day well immersed in the rich history and experience of Okinawa. If there is another opportunity, I look forward to it.
各スポットの紹介は豊かな歴史も沖縄体感をよく漬け込んだ一日てした。またの機会がございましたら、よろしくお願いします。
Dear Lucy,
Thank you very much for participating in our tour. We also appreciate your sharing your experience.
We are delighted to hear that you enjoyed the bus tour! Thank you for your kind words.
If you have the opportunity, we would love for you to join us again. Thank you once again.
Sincerely,
The staff at Cerulean Blue
ルシー様
この度は、弊社ツアーへご参加頂き誠にありがとうございます。
また、体験談の投稿もありがとうございます。
バスツアーを満喫頂けたようで何よりです!
嬉しいお言葉誠にありがとうございます。
また、機会がございましたら是非ご参加くださいませ。
この度は、誠にありがとうございました。
セルリアンブルー スタッフ一同
I thought it would be quite difficult to visit three islands in one day on my own, so I signed up for this tour. At the reception counter, I was given tickets, and I handed them over each time I used the boat, bus, water buffalo cart, or had a meal. While there isn't a dedicated guide, there are people waiting with cards displaying the tour number I was given in advance when I got off the boat or bus, and they let me know what to do next. Following their instructions to get on the vehicles, have meals, and gather at the designated times made it easy to enjoy the experience, even as a solo participant.
個人で3島を1日で回るのはなかなか大変と思い、このツアーに申し込みました。
受付カウンターでチケットを渡され、船・バス・水牛車・食事を利用するたびにチケットを渡していく感じ。専属のガイドがつくわけではありませんが、船やバスを降りれば、事前に教えられたツアー番号のカードを持った方が待っており、次にどうすればよいか教えてくれます。その指示に従って乗り物に乗ったり、食事をしたり、時間になったら集合するだけなので、一人参加でも気軽に楽しめました。
I took a half-day tour in the afternoon. I signed up because I wanted to go to Kabira Bay. The weather was nice, and the glass-bottom boat was amazing. The staff on the glass-bottom boat mentioned that the water clarity wasn't the best today, but it was still really beautiful. Not only the underwater scenery but also the views were stunning. Both the guide and the driver were kind.
午後半日ツアーを利用しました。
川平湾に行きたかったので申し込みました。天気も良くグラスボード最高でした。グラスボードの方は透明度今日はそこまで最高ではないとおっしゃっていましたが凄くきれいでした。海の中だけでなく景色もきれいです。
ガイドさんも運転手さんも親切でした。
Yukiko-san was an absolutely amazing tour guide. She was incredibly helpful, courteous and knowledgable. We would be very happy to attend one of her tours again.
The tour was also well organized and run to schedule so that everyone could enjoy each location.
The trip was wonderfully organized and we really enjoyed it. Our Guide Harry was very good.
I think the time allocation was good, but if we're going to soak in the hot springs after lunch, I would have liked an extra 30 minutes. It was also disappointing that the tempura for lunch was cold.
時間配分は、良かったかと思いますが、
昼食後に温泉に入るなら、後30分は欲しかったかな?とも思います。
昼食の天ぷらが冷めていたのも、残念でした。
Dear Kicchan,
We sincerely apologize for not meeting your expectations during your ride on the Hokkaido Chuo Bus sightseeing tour. We appreciate your feedback and will use your comments as valuable input for improving our future courses. Our company operates various routes throughout the seasons. We look forward to the opportunity to welcome you aboard again.
きっちゃん。様
今回は北海道中央バスの定期観光バスにご乗車頂いたにもかかわらず、満足のいく結果にならなくて、申し訳けございませんでした。
ご指摘のあった点につきましては、貴重なご意見として今後のより良いコース作りに役立てて行きたいと思います。
当社では四季折々様々なコースを運行しております。
機会がございましたら、又のご乗車をお待ち申しております。
Before joining this tour, I had visited Shirakawa-go on my own via Nagoya and Takayama, but this time, participating in the tour allowed me to efficiently visit more spots, and I was very satisfied! The lunch was delicious, and I appreciated the recommendations for souvenirs and photo spots. It was great to learn about sightseeing and local information unique to the tour. If there are other tours with the same guide, I would definitely like to participate.
このツアーに参加する前、名古屋ー高山経由で自力で白川郷に行ったことがありましたが、今回このツアーに参加して自力で行くより多くのスポットを効率的に回ることができ、大満足でした!
お昼ご飯も美味しかったし、オススメのお土産や撮影スポットを教えていただき、ツアーならではの観光情報・現地情報を知れて良かったです。
同じガイドさんで他のツアーがあれば、ぜひ参加したいと思いました。
Dear 201909,
Thank you very much for participating in our tour the other day.
We are very pleased to hear that you were satisfied with this tour. We hope you will join us again in a different season next time. We look forward to seeing you.
Thank you for sharing your experience.
201909様
先日は弊社ツアーにご参加いただき誠にありがとうございました。
今回のツアーにご満足いただけたようで私ども大変うれしく思います。次回はぜひ別の季節にご参加いただければと思っています。ぜひお待ちしています。
体験談いただきありがとうございます。
I experienced this with two friends.
I thought I would give up because we couldn't make it in time for the 5 PM reservation, but the guide kindly let us take the next ride.
I'm really grateful!!
The illumination was very beautiful, and we thoroughly enjoyed it!
Everyone, please give it a try!
お友達と3人で体験させて頂きました。
17時の予約に間に合わなくて 諦めよう(ToT)と思っていましたが、ガイドさんが気持ちよく次の便に乗せてくださいました(*^^*)
ホントに感謝です!!
イルミネーション、とても綺麗で満喫出来ました♪♪♪
皆さんも、是非どうぞ(^-^)v
It was my first sightseeing tour with six friends. We participated on the day, looking forward to the illuminations while worrying about the weather. We brought our own warm clothing, but at the start, they handed out blankets and hand warmers, and we also got a guide about the history of Osaka. The hour flew by in no time. Fortunately, the cold was a bit more bearable, and since it was a nice day, we were able to take beautiful photos.
Next, I would like to join a daytime tour as well.
Thank you very much.
お友達6名で参加した、はじめての観光ツアーでした。
イルミネーションを楽しみに、天気の心配をしながらか当日参加しました。
防寒具持参で行きましたが、出発時に、一枚ずつ膝掛けとカイロを配ってくれて、大阪の歴史もガイドしてもらえて、あっとゆー間の1時間でした。
幸いにも、寒さも少しマシで、いい天気の日だったので、写真も綺麗に撮れました。
次は、昼間のツアーにも参加してみたいです(^^)
ありがとうございました。
I ended up having to pay a transportation fee of 3,000 yen without any prior explanation. Being told this in the hotel lobby on the day of arrival was quite troubling. This is a complete lack of communication. I'm very disappointed.
事前に説明の無い送迎料3000円を支払う羽目になりました。当日、ホテルのロビーで言われても、困ります。完全に説明不足です。大変がっかりです。
Thank you very much for participating in our Stargazing & Jungle Night Plan.
We have reviewed the feedback you provided. We sincerely apologize for any discomfort we may have caused you. We deeply regret that our consideration and explanations were insufficient.
In our tours held in Iriomote Island, we do offer a shuttle service; however, the free shuttle area is limited to the Uehara region only. Areas outside of Uehara are not included in the free shuttle service.
At the time, the website stated "designated area shuttle available," but based on your feedback, we have updated the description of the areas covered by the free shuttle service to be more detailed.
Additionally, regarding the confirmation calls made to all customers the day before the tour, all staff have reviewed and improved the content of these communications.
We are committed to continuing to strive to ensure that all our customers are satisfied.
Thank you for your valuable feedback.
この度は、弊社の星空&ジャングルナイトプランにご参加頂き誠にありがとうございました。
お客様から頂きましたご指摘について、弊社で確認を致しました。
お客様にはご不快な思いをさせてしまい大変申し訳ございませんでした。
私どもの配慮と説明が至らず、大変反省しております。
弊社開催の西表島でのツアーでは送迎サービスを行っておりますが、その無料送迎区域につきましては「上原地域のみ」となります。上原地域以外のエリアは無料送迎サービスの範囲外となります。
当時のサイト上の表記は「指定エリア送迎可」というものでしたが、今回のご意見を頂き、無料送迎サービスを行うエリアの表記をより詳細なものに変更致しました。
またツアー前日にすべてのお客様に行っております確認連絡については、全スタッフで改めて確認内容の見直しと改善を行いました。
これからもすべてのお客様に満足していただけるよう精進してまいる所存でございます。
この度は貴重なご意見を頂きありがとうございました。