Thank you for participating in our tour.

We are very pleased that you were able to enjoy the charm of Yakushima, especially in the rain. Since Shiratani Unsuikyo is a leisurely walking course, we hope you were able to fully appreciate the forest of Yakushima. The nature of Yakushima is still very deep and rich, so please do visit us again.

Thank you.

Dear Akari,

Thank you very much for participating in our tour.
You truly worked hard on the long Jomon Sugi trekking. I imagine it was quite challenging, especially with your fear of heights, but I'm glad you returned safely.
It seems you were able to enjoy the great nature of Yakushima even amidst the difficulties, which makes us very happy.

Please do not hesitate to visit Yakushima again.

Thank you.

Dear Kev,

Thank you very much for participating in the trekking tour and for sharing your experience. On the day of the Jomon Sugi trek, we faced cold rain, but the participants were wonderful, and we were able to walk together in a friendly atmosphere. Among them, you came all the way from a foreign land, and while I’m sure you had some concerns, you were the biggest mood maker and really lifted everyone’s spirits, which was a great help as a guide. I will never forget your comparison of trembling knees to "spaghetti" (laughs). I'm glad to hear that the second day at Shiratani Unsuikyo was also a fulfilling trek.

Please come again in a different season next time. Lastly, thank you for the "bookmark" from Ecuador.

Sincerely,
Guide Tsugimachi (Jomon Sugi)
Guide Urakami (Shiratani Unsuikyo)

This is Shiramizu, your guide.
Thank you for your comments!

Great job on the Jomon Sugi trekking. It was the perfect day for trekking with cherry blossoms dancing in the air.

It was a long journey, but everyone seemed to enjoy walking, and I had a great time guiding you.

I look forward to seeing the growth of your son, who is knowledgeable and curious! I hope we can climb Mount Miyanoura together with the older brothers next time.

We sincerely look forward to your next visit!

Dear Dutch-kun,

Thank you very much for participating in our trekking tour and for sharing your experience.

I sincerely apologize for making you feel uncomfortable during the staff briefing the day before.

I am glad that we were able to complete the long and challenging trek without any injuries. To be honest, I was worried that I would receive a low rating due to the previous day's incident, but I was relieved to receive five stars.

However, I want to take responsibility as the person in charge and ensure that I guide our staff without making excuses for their inexperience.

If you have the opportunity to visit again, please challenge yourself with the Shiratani Unsuikyo.

Sincerely,
Guide Tsugimura

Dear Customer,

Thank you very much for your request for the trekking tour and for sharing your experience. First and foremost, I sincerely apologize for making you feel sad.

Regarding your feedback and opinions, I hope you can consider the following points as one perspective.

First point:
It is our rule that customers must contact our company upon arrival in Yakushima. If we do not receive a call before our business hours, the reservation will be canceled without a refund. On the day of your arrival, we had many reservations, so we sent a detailed email two days prior. After confirming your arrival, we planned to discuss based on that email, but unfortunately, we did not receive your confirmation. I believe we sent multiple messages and a short text after which we received your response.

Second point:
Regarding the report that the guide said, "When you get home, have fun talking bad about your mother," we confirmed with the guide and other customers who participated that the guide actually said, "Have fun talking bad about yourself," but did not mention "mother." The guide's comment was made in response to not being able to provide a smooth and detailed explanation during a restroom break.

As for your father's illness, this is also a matter of our office's oversight. Depending on the severity of the pre-existing condition, participation may not be possible, and we regret not confirming this beforehand. The guide's comment about having fun talking bad about themselves was made in that context.

However, we take this matter seriously, as it is unacceptable for a professional guide to make such an inappropriate comment in any situation. We recognize that we are assisting with a once-in-a-lifetime trip and will ensure that our guides receive thorough training to provide heartfelt guidance tailored to each customer.

Once again, I apologize for any discomfort caused. Thank you for taking the time to share your experience.

Yakushima Road Station Tourism

Dear Kaneko,

Thank you very much for participating in the trekking tour and for sharing such a detailed account of your experience.

I believe it was my honest opinion that I wouldn’t recommend visiting Jomon Sugi and Shiratani Unsuikyo in one day for beginners, but the weather was great on the day of your tour. Most importantly, I want to commend both of you for your efforts despite being beginners.

I think you enjoyed Jomon Sugi enough, so if you have the opportunity to visit again, please take your time to walk through Shiratani Unsuikyo (Taiko Rock).

In the past few days, the view from Taiko Rock has been stunning with the cherry blossoms in full bloom, creating a beautiful pink landscape.

Guide Tsugimachi

Dear Pinoko,

Thank you very much for participating in the trekking tour and for sharing your experience.

When you applied, I honestly worried about whether you would be able to complete the walk given your age, but I'm glad you were able to finish without retiring. On that day, I was guiding another group, but I noticed that other participants were also sneezing due to pollen allergies, so I was hoping for a little rain.

We sincerely look forward to your next visit to the island.

Sincerely,
Guide Taniyama

Yakushima Road Station Tourism
Manager Tsugumi

Dear Yuruki,

Thank you very much for participating in the trekking tour and for sharing your experience.

The photo is from Taiko Rock, isn't it?

Currently, the mountain cherry blossoms are in full bloom and look very beautiful from Taiko Rock.

We sincerely look forward to your next visit to the island.

Sincerely,
Your guides,
Jomon Sugi - Yokota
Shiratani Unsuikyo - Minoda

Yakushima Road Station Tourism
Manager - Tsugimura

Thank you very much for participating in our tour.

I’m glad to hear that you were able to fully enjoy the deep nature of Yakushima. It makes me very happy that you have come to love Yakushima.

Please feel free to reach out to us again when you visit Yakushima. Thank you.

Dear Yakushima,

I apologize for the delayed response, but thank you very much for participating in the trekking tour and for sharing your experience.

While there are those who climb without a guide, I believe there are many benefits to having one, such as pace management, natural explanations, and assistance in case of injury.

Next time, please be sure to visit with your family.

Sincerely,
Guide Taniyama

Yakushima Road Station Tourism
Manager Tsugimura