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All Reviews for Car Rental in Japan

Overall Rating

4.40 4.40 / 5

Reviews

10 reviews

レンタカー予約サービス 小型車は全車種ハイブリッド仕様 全台カーナビ装備付き ご返却後は次の目的地までお送り by デスティーノ

My first hybrid car! It was comfortable! 初めてのハイブリッド車!快適でした!

Reviewed by: おかゆ

I drove a hybrid car for the first time, and it was quiet, comfortable, and saved on gas—perfect for the nature-filled Yakushima!!!
Returning it was easy as I could just stop at the gas station, pay for the gas, and head home.
I rented it in the morning and was able to visit Shiratani Unsuikyo (Taiko Rock and Yayoi Cedar, and I could explore a few other paths too!) in the morning, and in the afternoon, I made it to Okawa Falls on the opposite side of the island, so thanks to the rental car, it was a fulfilling day♪
Thank you!

初めてハイブリッド車に乗りましたが、静かで快適でガソリンも節約で、自然いっぱいの屋久島にぴったりの走りですね!!!
返却もガソリンスタンドでOKでしたので、止めてガソリン代を払ってそのまま帰ることができました。
朝レンタルして、午前中に白谷雲水峡(太鼓岩と弥生杉、他の道もちょこっといけました!)、午後は島の反対側の大川の滝までも行くことができたので、レンタカーのおかげで充実した1日となりました♪
ありがとうございました!

  • ヤクシカさん

  • 大川の滝までも楽々

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Packages: ハイブリット車(5人乗り)
Attended as: Friends
Posted on: 2023/01/11
Activity Date: 2022/07/08

レンタカー予約サービス 小型車は全車種ハイブリッド仕様 全台カーナビ装備付き ご返却後は次の目的地までお送り by デスティーノ

There was plenty of space, making for a comfortable trip, and the procedures were quick. Additionally, having a gas station nearby was very convenient. スペースも十分で、快適な旅行もでき、また、手続きなども迅速で、また、ガソリンスタンドもいっしょにあるので、大変便利でした。

Reviewed by: ふゆ2018

Before using the service, I was worried that although it was a five-seater, the seats might be too cramped for five people and that there might not be enough trunk space. However, while three men in the back seat might feel a bit tight, three women were fine. I think three medium-sized suitcases can fit in the trunk. We had one large suitcase, one medium suitcase, one small suitcase, and some shopping bags from the supermarket. The additional driver was free, and the extra insurance for full coverage was reasonably priced at 1,080 yen for 24 hours. It was very convenient to be able to use a gas station that was affiliated with the service when returning the vehicle. (T-Points can be used.) If I go to Yakushima, I will definitely use this service again.

利用の前に心配したのは、5人乗りではあるけど、実際5人乗るには席が狭いのではないか、トランクのスペースが足りないのではないかということでした。
しかし、後部座席に男性3人は少し窮屈かも知れませんが、女性3人は大丈夫でした。トランクも中型トランクだと3つ入ると思います。
わたしたちは、大1個、中1個、小型1個とリュクサク、スーパーで買い物したビニル袋など入りました。
ドライバーの追加も無料で、フールカバーの保険の追加も24時間に1080円で安かったです。
返すときに、兼営?のガソリンスタンドが利用できたので、大変便利でした。
(T-ポイントが利用できます)
屋久島に行くなら、必ずまた利用します。

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Packages: ハイブリット車(5人乗り)
Attended as: Friends
Posted on: 2018/08/15
Activity Date: 2018/08/09

レンタカー予約サービス 免責補償料込・24時間ロードサービス付 (コンパクト/ベーシック/エコカー/ワゴン)byオリックスレンタカー<長野駅前店他>

Kind and courteous. 親切丁寧

Reviewed by: maronn

They explained everything very politely. For some reason, I had requested the car navigation system to be in English, but without showing any displeasure, they switched it to Japanese.

とても丁寧に説明してくれました。
なぜか英語表示のカーナビゲーションを希望になっていましたが、
嫌な顔ひとつせずに日本語に切り替えてくれました。

Reply from activity provider

Dear Maronn,
Thank you for using our store.
Regarding the Veltra website, we have prepared an English navigation option due to the high number of overseas users, and if requested, we can switch to Japanese.
We hope you will choose our rental car service again for your next drive.
We look forward to your next visit.

maronn様
このたびは、弊社店舗をご利用いただき、ありがとうございます。
ベルトラ様のサイトについては、海外の方のご利用が多いため英語ナビをご用意し、
ご希望をいただければ、日本語へ切り替えをするようにしております。
ぜひ、次回もドライブの際には、弊社レンタカーをご利用くださいませ。
またのご利用をお待ちしております。

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Packages: コンパクトタイプ(乗車定員:5名)
Attended as: Families
Posted on: 2017/11/16
Activity Date: 2017/11/12

Camper Van Rental in Central Tokyo

Great trip, smooth service, but a minor technical problem.

Reviewed by: Huit G

Rented the car and all went very well, went to see the Nippara Limestone Cave and the Tokyo forest beautiful scenery. This car rental company made the whole process very easy going, asking for information in advanced and answering a question we had about our pets.
Even though they didn't speak english very well, they tried and help me with the process. Making follow ups to the enquiries and setting everything up.
We got to the meeting point to pick up the van outside train station and we didn't need to do a long paper work proces like other car rentals, as they asked for all that information in advanced. We just picked the vehicle up, had to check its condition and they explained how everything worked in the inside (this part was in Japanese to my wife).
The trip went well, even though we chose an old van model, it was clean, well taken care of (with a few minor scratches, which I honestly didn't catch 'till I look closely) and big enough for at least a big family of 5 or 6 (but we were only 2, so it was spacious enough).
Kept going on our tour, went up to the mountain, but with a heavy car, it was a little slow. Getting closer to the end of the day, we were looking for a place to park at night, so no need for a hotel or a camping site, convenient.
At the parking space, it got cold and decided to turn on the heater, to our surprise, the heater worked only for a few minutes and the switch started to blink and stopped. Tried for a second time, but the same result, it stopped and didn't warm the van up.
Due to the cold weather and the heater not working, we couldn't sleep, so decided to change the schedule and leave in the middle of the night to look for a place where to eat a warm meal and warm us up.
Went back to the city 30 minutes in advanced to the meeting time and they were already there waiting for us. So, besides that minor detail, everything went perfectly, next time we will take more blankets, but I recommend the company for a good service.

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Packages: Review Rebate Special / Standard Vehicles
Attended as: Couples
Posted on: 2017/04/30
Activity Date: 2017/04/29

Camper Van Rental in Central Tokyo

Our amazing trip to Nikko with a camper for 36 hours

Reviewed by: Pat + Mai

We got tired of hotel visits and decided to stay mobile this time. We opted for renting a camping car, this time to Nikko. After booking a Nissan Carbby through Veltra a nice lady from the rental car company called to confirm the details. My English isn't good enough so we agreed on corresponding via email. On the day of our adventure we were explained all the details and functionality of a nice and clean camper. It comes with everything you need but make sure to bring your own bed sheets, blankets and pillows. Plus necessary cooking utensils. Basically anything you'd need for a regular camping trip. And don't forget your ETC card if you're planning on using the highway. The car was surprisingly smooth to drive. It was a rainy day so we made a few stops along our way. We turned up the heater and cooked a few easy meals. A small cooker with a gas cartridge is being supplied by the company. It was cozy and we were happy to stay inside while watching TV during our breaks. Once arrived at Nikko, we enjoyed sightseeing, visiting temples and hopping into hot springs. It was nice to know that wherever we parked our car, we could find shelter from the rain, cook an easy meal or just relax in one of the spacious beds. During the night it got cold (November​ - April) but the extra heating system kept us warm. That's a major plus for all female travellers. Returning the van was smooth too. While we were transferring our belongings back to our car, a staff member inspected the camper for any damages and forgotten items. After such a sweet experience, staying flexible during travel, I'd say this should be on your to-do list if money is of no concern or when travelling with 6+ people around Japan.

  • Camping car model

  • Parked in the middle of nowhere

  • Taking a break

  • Parked at a dam

Helpful 1
Rating:
Packages: Review Rebate Special / Standard Vehicles
Attended as: Friends
Posted on: 2017/04/27
Activity Date: 2017/03/21

レンタカー予約サービス 小型車は全車種ハイブリッド仕様 全台カーナビ装備付き ご返却後は次の目的地までお送り by デスティーノ

Around Yakushima 屋久島一周

Reviewed by: ヒロユキ

The Seaside Hotel Yakushima is close by, and since it's in the same location as the gas station, refueling upon return was easy and convenient. Naturally, the car was clean, and the windows had a water-repellent coating, ensuring good visibility even in sudden rain.

宿泊したシーサイドホテル屋久島から近くて、ガソリンスタンドと同じ場所なので返却時の給油もらくらくで良かった。当然ながら車もキレイにしてあり、ガラスも撥水加工してあって、突然の雨でも視界良好でした。

  • 大川の滝

  • 林道の野生動物

  • 中間ガジュマル

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Packages: ハイブリット車(5人乗り)
Attended as: Couples
Posted on: 2016/11/10
Activity Date: 2016/11/08

レンタカー予約サービス 免責補償料込・24時間ロードサービス付 (コンパクト/ベーシック/エコカー/ワゴン)byオリックスレンタカー<青森空港店他>

Car navigation system. 車内装備のカーナビ

Reviewed by: shinchan

The rental car offers excellent cost performance. There were no issues with the check-in and check-out processes. However, I felt that the navigation system had quite a few errors in its guidance, which seemed to be a machine error. Additionally, the volume of the navigation voice was so low that it was often unclear what it was saying, rendering it ineffective, even when the volume was turned all the way up.

当該レンタカーの利用はコスパの面で優れています。
チェックイン際、チェックアウト際の対応はいづれも問題なしです。
但し、車内装備のカーナビの誘導にやや間違い多く、機械のミスだと感じましたよ。
又カーナビの音声があまりに小さく何を言っているやら不明で、意味をなさない
ケースが多々見られました。音量を一杯にUPした上での話です。

Reply from activity provider

Dear Shinchan,

Thank you very much for using our rental car service. We sincerely apologize for the inconvenience caused by the car navigation system. We have shared your feedback with the store manager and have instructed them to further enhance the checking process during rentals. Thank you for your valuable input.

shinchan様

この度は、当レンタカーをご利用いただき、誠にありがとうございました。
カーナビの件は、ご迷惑をおかけして、申し訳ございませんでした。
shinchan様からいただいたご意見を店舗管理責任者にも共有し、
今後貸出しの際のチェック作業をさらに徹底するように指示しております。
貴重なご意見をお寄せいただき、ありがとうございました。

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Packages: ベーシックタイプ(乗車定員:5名)
Attended as: Families
Posted on: 2016/10/29
Activity Date: 2016/10/19

レンタカー予約サービス 小型車は全車種ハイブリッド仕様 全台カーナビ装備付き ご返却後は次の目的地までお送り by デスティーノ

Even alone in Yakushima. ひとり屋久島でも

Reviewed by: スナフ菌

Yakushima alone. I had heard it was an island that makes you want to drive an eco car, so I chose one. They bring the car to you right at the airport, so it was easy to load my luggage right away.

ひとりで屋久島。 エコカーに乗りたくなるような島と聞いていたのでエコカーを選びました。空港でたところまで車を持ってきてくれるので荷物がすぐに詰めて楽でした。

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Packages: ハイブリット車(5人乗り)
Attended as: Solo Travelers
Posted on: 2016/08/25
Activity Date: 2016/08/21

レンタカー予約サービス 免責補償料込・24時間ロードサービス付 (コンパクト/ベーシック/エコカー/ワゴン)byオリックスレンタカー<グラントフロント大阪店他>

It's conveniently accessible from Osaka Station. 大阪駅からすぐにアクセスできて便利

Reviewed by: s-h

I used a rental car to travel from Osaka to Nara to see the meteor shower.

Although I thought it would be inconvenient since the rental car location is in a crowded area very close to Osaka Station, it turned out to be surprisingly convenient. I just had to go out from the underground, proceed along the road, and turn at one traffic light to get onto the highway.

However, the staff's response this time was not great. Even though I had already paid with a credit card through Veltra, I was told to use my credit card again on-site. It seemed that either the person in charge or the operator center made a mistake, and my point usage was not reflected. It took about 15 minutes to confirm, and finally, they understood and processed the credit and refund. Even though I arrived 30 minutes early, I ended up leaving just in time.

Other than that, there were no particular issues. The car was equipped with the latest navigation and features of the Vitz, and I was able to drive comfortably. Since both the departure and return locations are underground, I think it would be smooth if you register the entrance to the underground in the navigation system when departing.

I might use this service again when I need to depart from Osaka.

流星群をみに大阪から奈良まで行くのに利用しました。

大阪駅のすぐ近くの込み合う場所にあるレンタカーなので、不便かとおもいましたが、
実際は地下からでて、道になりに進み一回の信号を曲がるだけで高速にもはいれたので、
意外と便利でした。

ただ今回はスタッフさんの対応がいまいちでした。
支払いについてveltraから申し込みしてるのですでにクレジットカードで支払い済なのに、
現地でもクレジットカードを切るよういわれました。
担当者かオペレータセンターが間違っていたようで、ポイント利用も反映できていません。
15分くらい確認にかかりようやく、理解いただき、クレジットもきりなおして返金処理です。
余裕をもって30分前についたのにぎりぎりの出発でした。

そのほかは特に問題なし、車もヴィッツの最新のナビや装備がついており、
快適に走行できました。出発も返却場所も地下になるので、出発時に地下への入り口をナビに登録しているとスムーズにかえれるかとおもいます。

大阪から出発が必要な時はまた利用させていただくかもしれません

Reply from activity provider

Dear s-h,

Thank you very much for using our rental car service and for sharing your experience.

We sincerely apologize for the inconvenience caused by our staff's oversight, as you had arrived early but had to wait for confirmation. We will share your feedback with the responsible team member and ensure that all store staff are thoroughly informed to prevent similar mistakes in the future. Thank you for your valuable input.

We are committed to being more careful to avoid such oversights in the future. We kindly ask for your continued patronage and support.

s-h様

当レンタカーのご利用および体験談をご記入いただき、誠にありがとうございます。

この度は、弊社スタッフの不手際により、
早くご来店いただいていたにも関わらず、確認にお時間を頂戴し、大変申し訳ございませんでした。
s-h様のご意見に関しましては、担当者に共有の上、今後同じ過ちのないように、
店舗スタッフ全員に、再度オペレーションを周知徹底するように指導しております。
貴重なご意見をいただき、ありがとうございました。

今後はこのような不手際のないように十分に注意してまいる所存でございます。
どうか今後とも、変わらぬご愛顧・ご利用のほど、お願い申し上げます。

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Packages: 【半額返金!】人数限定モニターツアー
Attended as: Couples
Posted on: 2016/08/16
Activity Date: 2016/08/12

レンタカー予約サービス 小型車は全車種ハイブリッド仕様 全台カーナビ装備付き ご返却後は次の目的地までお送り by デスティーノ

I feel like driving an eco-friendly car. なんかエコカーな気分

Reviewed by: やくしまる義男

I went to Yakushima for work. I chose it for the simple reason that it's an eco-island, so I used an eco-friendly car. It was great. Returning the car at the airport was easy. I will use it again next time.

仕事ですが屋久島に。エコアイランドなのでエコカーで。という単純な理由で選んだのですがよかったです。空港返却も楽々で。また次回も使います。

Reply from activity provider

Dear Mr. Yoshio Yakushimaru,

Thank you for using our rental car service. We will do our utmost to ensure your satisfaction, so please consider using our rental car service again in the future.

Destino Rent-a-Car Yakushima

やくしまる義男様

この度は、レンタカーのご利用ありがとうございました。
お客様にご満足していただけるよう、精一杯ご案内させていただきますので
また、機会がございましたらぜひ当レンタカーをご利用下さいませ。

デスティーノレンタカー屋久島

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Attended as: Solo Travelers
Posted on: 2016/06/08