Okinawa
The snorkeling was great! Seen so much beautiful coral and fish. The tour guide tried his best speaking English but when he tried to explain how it works he just let us read the explanation because he couldn’t say it. Also you aren’t allowed to swim with out the swimming flippers. But I didn’t get it because they were very uncomfortable. But the tour was great. Towels and food provided and a beautiful boat ride as well. If you are going to this and you have never been on a boat. Please take a seasick pill because one participant didn’t know he didn’t do Well on boats and got seasick so he couldn’t snorkel at all. Would reccommend it. And great pick up and drop off.
Thank you for having taken your time to provide us with your valuable feedback。
we hopes that guests cannot only have fun in the activity but also come back safely, so we ask the participant swim with the swimming flippers
We will pass your message to the coach, it will help us to continually improve the standard of services.
looking forward to serving you again ^-^
There is a pick-up and drop-off service, so even those without a rental car can enjoy themselves!
The SUP was fun too!
I think the staff's tendency to take a lot of photos is a wonderful trait! Haha
Thanks to that, I can look back on those lovely memories!
If there's another opportunity, I would love to use your services again!
Thank you for this time!
送り迎えもあるのでレンタカーない人でも楽しめます!
SUPも楽しかったです!
スタッフの方の写真大量に撮ってしまう病気は素敵な病気だと思いました!笑
そのおかげで素敵な思い出が見返されます!
また機会があれば利用させてください!
今回はありがとうございました!
I had a reservation on November 9th. I made the reservation and payment, and waited at the meeting point on the day, but no one came to pick me up. I tried calling the contact number multiple times, but couldn't get through, and I searched the surrounding area repeatedly. Eventually, when I searched for "Hoshizora Farm" on Google Maps, a completely different location came up, so I decided to head there on a whim, and found that the stargazing tour was taking place. Naturally, I explained the situation to the staff, but I did not receive a satisfactory answer as to why the wrong meeting point was communicated, and why there was no confirmation call even though there were no participants.
I believe that having a mobile number listed as a contact that cannot be reached on the day is pointless. I was told it was the owner's mobile, but they said they didn't know where the owner was today.
I am saddened that my enjoyable travel time was wasted. I hope the company will review its system to prevent others from having a similar experience and provide better tours in the future.
11/9に予約していたものです。予約&支払いをして当日は集合場所で待っていましたが、迎えがくることはありませんでした。連絡先に何度電話しても繋がらず、周辺を何度も探し回りました。結局Googleマップで「星空ファーム」と検索するとまったく別の場所が出てきたので、一か八かその場所に向かってみたところ、星空ツアーが開催されていました。当然スタッフさんに状況を伝えましたが、なぜ間違った集合場所が伝えられていたのか、なぜ参加者がいないのに確認の電話すらしてこないのか、納得できる回答はいただけませんでした。
連絡先と載せてあった携帯も当日連絡が取れる携帯でなければ意味がないと思います。オーナーさんの携帯とのことでしたが、今日はオーナーがどこにいるか分かりません、と言われました。
せっかくの楽しい旅行の時間を無駄にすることになり悲しいです。同じような思いをする方が出ないよう会社の体制を見直していただき、より良いツアーを開催していただけることを期待しています。
I made a reservation early and confirmed over the phone that prescription glasses would be available, but when we arrived on the day, we were told that there was only one prescription available for each person. My husband and I have the same prescription.
We arrived earlier than the meeting time, but we weren't allowed to change until the meeting time, so we had to wait in the car. There were two groups participating, and both had already arrived, so I thought it would have been nice if they had started the explanation and let us change earlier.
The boat took a long time to depart, and it was a shared boat. Maybe because it was crowded, I couldn't get the kind of photos my friend took, and during the fish feeding, the staff was chatting with other staff members and left us unattended. I realized I was separated from everyone, and it seemed like they didn't notice, which was a bit scary. On top of that, the boat was really rocky, and I felt sick, so it was not enjoyable at all. The diving experience I had in Kerama was amazing, so this made it even more disappointing.
早くから予約して、こちらは度付きメガネを希望し電話でも確認して十分ありますとの回答だったのに当日行ったら各自度数一つづつしかないという状態でした。私と主人は同じ度数なのに。
集合時間より早めに行ったのですが集合時間まで着替えもさせてもらえず車でまつことに。2組の参加でどちらも既に到着してたのですから説明とか始めて着替えさせくれたら良いのにとおもいました。
船についてもなかなか出発せず、船も乗合でした。混んでるせいなのか私の友達が撮ったような写真も撮ってもらえず、魚の餌やりの時もスタッフは他の知り合いのスタッフと喋ってほったらかし、気が付いたらみんなと離れたとこらに私がいたのにそのことに気がついてないようで怖いなあと思いました。おまけに船はすごく揺れて気分も悪くなり全く楽しくなかったです。ケラマで体験したダイビングは最高だったので余計残念。
Dear Tomo-chan,
Thank you for your valuable feedback. I sincerely apologize for making you feel uncomfortable during your enjoyable trip to Okinawa.
The departure time of the boat is fixed and cannot be changed, so we thought it would be better for you to spend your time freely until the meeting time rather than changing and waiting for a long time. I understand that it may have seemed like the boat was not departing on time (it was indeed on schedule), and we did not fully comprehend the photos taken by your friend. I believe the lack of understanding of your needs and the communication issues were the root causes of the situation.
We will use your feedback to make improvements and strive to create a better experience. If possible, we would love for you and your family to visit us again.
I am truly sorry for the inconvenience.
Yamana
ともちゃん様
貴重なご意見ありがとうございます。
せっかくの楽しい沖縄旅行で嫌な思いをさせてしまい大変申し訳ございませんでした。
船の出船時刻は変更不可の定刻出船となる為、時間前に着替えて長時間お待ちいただくよりは、集合時刻までは自由に過ごしていただけたらとの配慮でした。
船がなかなか出発しないと思わせてしまったこと(定刻出船しております)、友達の撮った写真というものをこちらが理解していなかった事、
お客様の希望を理解出来ず、コミュニケーションが円滑に取れなかったことが全ての原因かと思います。
頂いたご意見をもとに改善をし、より良いお店にしていきたいと思います。
もしよろしければ、またご家族皆様で遊びにいらしてください。
本当に申し訳ございませんでした。 山名
There were many clouds and the moonlight was strong, so I couldn't see as many stars as I had hoped, but the discussion about the stars while pointing them out with a laser pointer was fascinating. The moonlight bath was also nice since I don't usually take the time to look at the moon. It would have been great if we could have considered the moon phase as well...
雲が多く月明かりが強かったので思ったより星が見れなかったがレーザーポインターで示しながらの星の話も興味深かったです。
月光浴も普段ゆっくり月を見ることもないので良かったです。
月齢も考慮できれば良かったのですが・・・
In November, the weather was nice and the climate felt great. The sea had no waves and the water was incredibly clear, allowing us to enjoy stand-up paddleboarding at a leisurely pace. The guide was very skilled at teaching, and even as beginners, we were able to stand and have fun. I highly recommend this season!
11月でもお天気がよくて、気持ちいい気候でした。海は波がなく、透明度がすごくてSUPがゆっくり楽しめました。ガイドのお兄さんもとても教え方が上手で初心者の我々も立って楽しめました。
今の季節ほんとおすすめです!
Snorkeling in Okinawa was the highlight of my entire Japan trip! The instructors were so friendly and helpful, despite the language barrier. You could tell how important it was to them that everyone had a great time. This tour is 100% worth the money. Thanks for the amazing experience!
Thank you for having taken your time to provide us with your valuable feedback。
your words are the driving force of our work!
Looking forward to seeing you again in the near future.
I made a reservation to play in the sea of Okinawa at least once. On the day, the weather was perfect for a day at the beach. There were many other guests around, speaking Chinese? Korean? Friends from Asia were everywhere. Some staff members can communicate in English, Chinese, and Korean, so it's reassuring even if you don't speak Japanese.
While receiving explanations on the boat, it took about 30 minutes to arrive at the point. It swayed more than I expected, so motion sickness medication is a must. Playing with fish in the transparent sea was amazing. Okinawa's sea is fantastic. Most of the staff were friendly—sorry, I initially thought some looked intimidating.
After playing for a while, we took a break on the boat. Oh, it turns out you can smoke in certain areas. They lend you glass bottles filled with water, so it's fine even without an ashtray. This is a nice service for smokers (personally, this affects my rating negatively).
There were fewer showers and changing rooms than needed for the number of people, so even though I wanted to play a bit more, I quickly changed while it was still available, and that concluded the activity. The shuttle service and towels were nice, but regarding the photos, we were just photographed without any explanation, which is another point off. (Please don't make us inquire about this ourselves.)
Recommended for:
1. Smokers
2. Those who are not good at Japanese
3. Those who are refused entry to pools or public baths for various reasons (I personally understand this culturally).
November 9 update: I will deduct points for the lack of comments from the store. I hope those who read this clumsy writing will enjoy Okinawa.
一度は沖縄の海で遊ぼうと予約しました。
当日は天気にも恵まれ絶好の海日和。
周りのお客さんは中国語?韓国語?アジアからのお友達も一杯です。
スタッフによっては英語・中国語・韓国語と対応できるらしいので日本語がダメでも安心だね☆
船上で説明を受けつつ30分といったところでしょうか?ポイントに到着。思ったより揺れるので酔い止めは必須ですな。
透明な海で魚と戯れる。沖縄の海ブラボー。スタッフの皆さんも二人に一人は親切。(ごめんなさい、最初は見た目で怖そうだと思ってました。)
しばらく遊んで船の上で休憩。おやっ、場所によってタバコが吸えるんですね。水が入ったガラス瓶を貸してくれるから灰皿が無くても大丈夫。喫煙者にはうれしいサービス。(個人的にはこれで評価を下げてます。)
人数に対してシャワーと更衣室が少ないから、もう少し遊びたいけど空いてるうちにさっさと着替えちゃえってことでアクティビティ終了。
送迎とタオルはうれしいサービスですが、写真に関しては撮られるだけ撮られたけど何の説明も無いので、これも減点。(こちらから問合せとかさせないでね。
こんな方にオススメ
1:喫煙者
2:日本語が苦手な方
3:諸般の事情によりプールや公衆浴場を断られる方(個人的には文化的には理解がある方です。)
11月9日追記
お店からのコメントが無いため減点します。
この稚拙な文を読まれた方が沖縄を満喫されますよう祈念申し上げます。
This is actually my second time.
The first time was during a full moon. But I was able to see shooting stars!
This time, it was cloudy.
Although the weather wasn't favorable, the staff were very attentive, and the live performance with the sanshin was moving every time. The atmosphere was great. I would love to participate again without hesitation! Thank you!
実は今回2度目です。
1回目は満月。でも流れ星を見ることが出来ました!
2回目の今回は曇り。
天候には恵まれませんでしたが担当の方が丁寧で、三線の弾き語りは毎回感動です。雰囲気があって良かったです。また懲りずに参加したいと思いました!ありがとうございました!
I participated during my honeymoon trip! The weather was great, so we could see many stars! The explanations were very clear, and they provided chairs and binoculars. The staff was also very kind! I definitely want to go again in a different season!
新婚旅行で行った際に参加しました!お天気も良かったのでたくさん星が見えました!
とても分かりやすく説明してくださいますし、チェアーや双眼鏡も用意してくださってます。スタッフの皆様もとても親切でした!また違う季節にもぜひ行きたいです!
I participated in a one-day snorkeling tour to Kerama from Naha, and the weather was perfect. They took us to three beautiful spots, and the water clarity was impressive. I also went snorkeling in Ishigaki Island, but I thought this was better. The staff's pre-tour explanation and guidance were thorough, and they took a lot of photos, which made me very satisfied. However, the return boat ride was quite bumpy with high waves, similar to a roller coaster, which was scary, so I gave it four stars. But I would love to go again someday. Thank you to all the staff!
那覇発ケラマ1日シュノーケルに参加して、天気にも恵まれ最高でした。きれいなところを3か所案内してくれ、透明度も高く、感動しました。石垣島でも潜りましたが、こっちの方がいいと思いました。スタッフの事前の説明やガイドも丁寧で、写真もたくさん撮ってもらい大満足。ただ、帰りの船が波が高くジェットコースター並みの揺れと波しぶきで恐かったので星4つにしました。でも、またいつか行きたいです。スタッフの皆さんありがとうございました、
Thank you very much for participating in our one-day snorkeling tour the other day.
The waters of Kerama are incredibly clear and beautiful, aren't they? (*^▽^*)
There are many colorful fish, and I hope you enjoyed the different underwater scenery at each of the three spots we visited.
Please do come back to enjoy the waters of Kerama again. All of us at Marine House Seasar Naha are looking forward to your next visit.
Soei Hirabayashi
先日は当店の1日シュノーケリングツアーにご参加していただき誠にありがとうございます。
慶良間の海は透明度も高く透き通っていてとーーーーーっても綺麗ですよね~(*^▽^*)
魚もカラフルなものも多く、3か所めぐってもポイントごとで海の景色も違い楽しんでいただけたのではないでしょうか( ;∀;)
是非ともまた慶良間の海に遊びにいらしてください。
3丁目桜様のご参加スタッフ一同お待ちしております。
マリンハウスシーサー那覇店 平林 総惠
I was really unsure about which tour to join on my first visit to Iriomote Island, but I'm so glad I participated in this tour.
First, I felt reassured by the appropriate response when I called to confirm the meeting time due to the ferry from Uehara Port being canceled.
Second, it rained all morning on the day of the tour, but they provided raincoats and other preparations, allowing me to participate comfortably.
Third, the guide was a lot of fun. I had a great time with the other participants, thanks to the guide. They also took photos, which became wonderful memories.
Next, I want to look down at the waterfall from above. Thank you very much!
初めての西表島でどのツアーに参加しようかあれこれ悩んだのですが、このツアーに参加させてもらって本当に良かったです。
まず、一つ目。上原港のフェリーが休航となっていたので集合時間等の確認に電話をした際の対応の適切さに安心を得ました。
二つ目は当日は朝から雨でしたが、レインコートなどの準備もしていただけ、快適にツアーに参加できました。
三つ目。ガイドさんがとても楽しい方でした。一緒に参加されていた方々とも楽しく過ごせたのはガイドさんのおかげです。写真も撮っていただきとても思い出になりました。
次は滝の上から滝壺を見下ろしてみたいと思ってます。本当にありがとうございました。
Before boarding the boat, it started to rain, and there were winds and waves, but after the rain, we could see a rainbow. The kids were thrilled to get splashed on the second deck of the boat, where the waves were intentionally created. Snorkeling and the slide were also a lot of fun.
船に乗る前に雨が降り始め風と波があったものの、雨のあとに虹が見えたり、わざと波があり水しぶきがかかる船の2階で水をかぶったりと、子供は大喜び。シュノーケリングと滑り台も楽しかった。
Dear Ponta,
Thank you very much for participating in our half-day snorkeling tour the other day. The rainbow after the rain was just amazing!!! I'm glad to hear that you and your children enjoyed the boat, snorkeling, and the slide (*^▽^*).
The waters around Kerama are crystal clear and the fish are colorful and beautiful☆彡.
The full-day course visits three different points, each offering unique underwater scenery and highlights, which I highly recommend! Please do come back to enjoy the waters of Kerama again. Our staff is looking forward to your next visit.
Marine House Seasar Naha, Hirobayashi Sōkei
ぽん太様
先日は当店の半日シュノーケリングツアーにご参加していただき誠にありがとうございます。
雨の後の虹!!!最高ですね( ;∀;)
お子様にも船の上、シュノーケリング、滑り台と楽しんでいただけて良かったです(*^▽^*)
慶良間の海は透明度も高く透き通っていて魚もカラフルで綺麗ですよネ~☆彡
1日コースはポイントを3か所めぐりそのポイントごとで海の中の景色、見どころも違いおススメです!
是非ともまた慶良間の海に遊びにいらしてください。
ぽん太様のご参加スタッフ一同お待ちしております。
マリンハウスシーサー那覇店 平林 総惠
It was my first time kayaking, and there were three participants, but the instructor was very kind and taught us in a fun way, which made me feel at ease! Next time, I would like to join the sunset tour.
はじめてのカヤックでしたが、参加人数は3人でしたが、とても優しく楽しくお兄さんが教えてくれ安心しました!
今度は、サンセットツアーに参加してみたいです。
Thank you for participating in the tour. I hope you were able to refresh both your mind and body while observing nature on the kayak. If you have the opportunity to come to Okinawa again, please come and visit us!
ツアーのご参加ありがとうございました。
カヤックに乗りながらの自然観察で、
心も体もリフレッシュできたかと思います。
また沖縄に来る機会がありましたら遊びに来て下さいね!
It was my long-awaited first kayaking experience! I had a lot of fun experiencing scenery that I had only seen on TV. The staff were also very polite and nice! I definitely recommend it.
念願の初・カヤックでした!
テレビでしか見たことのないような景色を体験出来てとても楽しかったです。
スタッフの方もとても丁寧でいい方でした!
是非おすすめです。
I'm glad to hear you enjoyed your first kayaking experience. I hope you were able to feel the natural beauty of Okinawa. Please come back and visit us again if you have the chance. We are always here to welcome you.
初カヤック、楽しんで頂けて何よりです。
生の沖縄の自然を体感して頂けたかと思います。
また機会がありましたら遊びに来てくださいね。
いつでもお待ちしております。
Although the sky was cloudy and the wind was strong, preventing us from seeing a full starry sky, the guide was cheerful and spoke well, making it enjoyable to watch the stars.
雲が多く風が強かった為満面の星空はだめだったがガイドが明るく話が上手かったので楽しく星を見れました。
The instructor, Mr. Musha, provided very clear guidance, and the explanations for the operations were easy to understand, which helped my beginner partner improve their saddle skills. When I come to Okinawa next time, I will ride again.
インストラクターの武者さんの案内がとても聞きやすくて操作の説明がわかりやすくて初心者の相方のサドルが上手になりました。次回沖縄に来たらまた乗ります。
Thank you for participating in the tour. I hope everyone enjoyed kayaking and found healing in Okinawa's nature! Please come back and visit us again if you have the chance!
ツアーのご参加ありがとうございました。
カヤックを楽しみんながら、沖縄の自然に癒されたと思います!
また機会があれば遊びに来てくださいね!
I swam quite far out, but unfortunately, I didn't see any turtles. However, the beautiful sea of Miyako Island was amazing, and the guidance from the tour guide was very pleasant, which made the experience great. I did see a sea snake. I definitely want to make another opportunity to visit Miyako Island.
かなり奥の方まで泳いでいきましたが残念ながらカメは見れませんでした。
しかし、宮古島のきれいな海はすごく良くてガイドの方の案内も好感が持てて大変良かったです。
ウミヘビは見れました。また機会を作って是非宮古島にはいきたいと思います。
Thank you very much for participating in the tour.
We sincerely apologize for not being able to show you the sea turtles on this tour.
We will work hard as a team to make the tour more enjoyable and to ensure you can see sea turtles in the future.
If there is another opportunity, please allow us to give you a chance to experience the sea turtle tour again!
この度はツアーへの参加誠にありがとうございました。
今回のツアーでウミガメをお見せできなくて申し訳ございません。
これからより楽しくウミガメが見れるツアーにしていけるよう
スタッフ一同頑張っていきますので
また機会がありましたらウミガメのツアーに
リベンジさせてください!
The clear sea felt like a canoe floating in the air, and I will challenge myself to stand-up paddleboarding next time. During snorkeling, I was able to see rockfish and sea snakes. The last waterfall pool was a bit cold, but it felt amazing!
カヌーが宙に浮いてるような澄んだ海、今度はサップに挑戦します。
シュノーケリングは、カサゴやウミヘビも見ることができました。
最後の滝壺もちょっと冷たかったけど、チョ〜気持ちいい
The weather was great, and I was excited to participate. The sea was beautiful, and according to the instructor, the visibility was fairly good, so I enjoyed snorkeling to some extent. We were divided into groups by several instructors, but despite being told there would be a fish guide, there wasn't much explanation, and unless everyone was gathered together, it was hard to understand what was being explained. Additionally, there was a service where the instructor would take photos and upload them, but the number of photos taken varied by instructor. Our assigned instructor didn't take many photos, and we only recognized ourselves in just two pictures. It was a bit disappointing to receive such varying levels of service for the same price.
天候に恵まれ、わくわくして参加しました。海はきれいだし、透明度もインストラクターによると、まあまあの状態とのことで、シュノーケルはそれなりに楽しめました。数名のインストラクターごとにグループわけされたのですが、お魚ガイド付きというわりにはあまり説明はなく、全員集まった状態で説明してもらわないと、説明していることもわからなかったりしました。また、インストラクターが写真を撮ってアップロードしてくれるサービスがあったのですが、それもインストラクターによって撮ってくれる写真の枚数はまちまち。私たちの担当者はあまり写真を撮ってくれておらず、自分たちだと認識できた写真はわずか2枚だけでした。同じ料金でまちまちの対応はちょっとがっかりでした。
Dear Pikazuu,
Thank you very much for participating in our half-day snorkeling tour the other day. I'm glad to hear that the weather was favorable that day (*^▽^*).
We appreciate your valuable feedback regarding the fish guide and the photo service. We will consider how to improve the introduction of fish both on the boat and at the surface to ensure you are satisfied with the service provided by our fish guide. Regarding the photo service, we will work on staff training so that any staff member can provide the same level of service.
We take your comments seriously and will strive to provide better service in the future. We hope you will come back to enjoy the waters of Kerama again. All of our staff are looking forward to welcoming you.
Marine House Seasar Naha, Hirobayashi Soe
ぴかずぅ様
先日は当店の半日シュノーケリングツアーにご参加していただき誠にありがとうございます。
当日は天候に恵まれたとのことでよかったです(*^▽^*)
お魚ガイドの件、写真サービスの件とこの度は貴重なご意見ありがとうございます。
お魚ガイドとしてのサービスに満足いただけるよう、船上、水面ともに魚の紹介の仕方など今後検討させていただきたいと思います。
写真サービスに関してはどのスタッフが担当しても同じサービスを提供できるよう、スタッフ教育に励んでいきたいと思います。
ぴかずぅ様のご指摘を真摯に受け止め、今後より良いサービスができるようにスタッフ一同努めさせていただきます。
是非ともまた慶良間の海に遊びにきていただけたらと思います。
スタッフ一同お待ちしております。
マリンハウスシーサー那覇店 平林 総惠
The morning SUP was blessed with good weather and calm winds, allowing us to enjoy a relaxing time on the beautiful Kabira Bay.
We had been warned the day before that we might not be able to go to the Blue Cave in the afternoon, so we were prepared for that. However, since the waterfall was also included, we couldn't go due to high waves on the day itself. We decided to go for an alternative snorkeling trip, but it was in a somewhat murky area near the city with fewer fish, which didn't seem comparable.
People in the afternoon were paying around 8,000 yen, so I was quite disappointed to realize that this was the alternative.
The staff were kind and did their best, but there were many things they didn't seem to know the answers to when I asked questions. Also, there were a lot of photo opportunities, and we often had to wait for other groups to finish taking their pictures.
Since it was our return day and we had checked out, I had mentioned that we couldn't take a shower at the hotel we were staying at. It seemed like the shower spot was for those who had gone to the waterfall, and I was wondering what to do. However, we were guided to the paid shower at Hotel Kukuru, which was the only hotel in the city that accepted us. It would have been really tough without Hotel Kukuru. I was saved by the kind response of the hotel staff.
If we could have gone to the Blue Cave and the waterfall, it might have been different, but knowing we couldn't go, I wouldn't recommend the alternative snorkeling.
午前中のSUPは天気にも恵まれて、風も穏やかで
ものすごくキレイな川平湾でのんびりSUPができました^_^
午後からの青の洞窟は前の日から行けないかもしれないと言われていて覚悟はしていたのですが、滝つぼもセットなので行けないようで、当日波が高くいけませんでした。
代替のシュノーケリングに行くことにしたのですが、同等とは思えない市街地近くのやや濁ったサカナも少なめのところでした。
午後からの人が8000円くらい払っていたので、その値段でここか。とかなりガッカリでした。
スタッフの方は優しくて、頑張っていましたが、何が質問してもわからないことが多かったです。
あと、何かと写真撮る時間が多かった。
他のグループの写真撮り待ちが多かったです。
帰国日で、チェックアウトしていたので、泊まっていたホテルでシャワーはできないと伝えていましたが、シャワースポットは滝つぼに行っていた場合のようで、どうしようかと思っていましたが、
市街地で唯一受け入れてるホテルククルの有料シャワーまで案内してもらいました。
ホテルククルがなかったらほんと辛かった。
ホテルスタッフの優しい対応に救われました。
青の洞窟と滝つぼ行けたら違ったかも知れませんが、行けないとわかったら、代替のシュノーケリングはおすすめしません。
Thank you very much for participating in the tour with Ishigaki Island ADVENTURE PiPi.
We inform our customers that if the sea conditions do not meet safety standards, we will change to an alternative field the day before. We sincerely appreciate your understanding on the day of the tour.
We apologize for not being able to conduct a tour that met your expectations and are very disappointed that we could not guide you in waters with the expected clarity and abundance of marine life. We will reconsider the alternative field and pricing.
Regarding the shower spot, we apologize for any confusion caused by our description that may have led you to perceive the waterfall plan as a shower spot. We will ensure to provide thorough information about locations where paid showers are available when we contact you with details the day before.
We also apologize for our staff's lack of knowledge, which prevented them from answering your questions. We will take your feedback seriously and strive to improve our staff training.
Despite these circumstances, we remain committed to providing tours that maximize customer satisfaction under any conditions. Your feedback will be utilized to enhance the quality and service of our future tours.
Thank you once again for your valuable feedback. We hope you will visit the Blue Cave of Ishigaki Island again someday. We would be delighted to accompany you again on that occasion.
Ishigaki Island ADVENTURE PiPi
この度は石垣島 ADVENTURE PiPiのツアーにご参加頂き、誠にありがとうございました。
弊社では海況が安全基準を満たさない場合、前日に代替フィールドに変更させて頂く旨をお伝えさせて頂いております。当日はご理解を頂き、心より感謝を申し上げます。
なおち様のご期待に沿うツアーを催行できなかったことをお詫び申し上げますとともに、ご期待通りの海の透明度や生物の多さの中をご案内することができず大変残念に思っております。
代替フィールドと料金設定につきましては、改めて検討をさせて頂きます。
シャワースポットに関しましては、滝つぼのプランはあくまで滝つぼでの水遊びを楽しんで頂くためのプランであり、シャワースポットと認識してしまう表記やご案内をしてしまった事、申し訳ございませんでした。
前日に詳細のご連絡を差し上げる際、有料シャワーをご利用頂ける場所等のご案内も徹底するよう検討させて頂きます。
またスタッフの対応に関しては、スタッフの知識不足によりお客様のご質問にお答えする事が出来ずに申し訳ございませんでした。お客様のご意見を真摯に受けとめ、社員教育に努めさせて頂きます。
以上のような事情はございますが、どのようなコンディションでもお客様に最大限にご満足頂けるようなツアーを行うことを心掛けて参ることに変わりはございません。
今回のなおち様のお声は、今後のツアーのクオリティ・サービスの向上に活かしてまいります。
この度は貴重なご意見を賜り、誠にありがとうございました。またいつか、石垣島の青の洞窟へ遊びにいらしてください。その際は、またお供させて頂けましたら幸いでございます。
石垣島 ADVENTURE PiPi
Nice tour, great weather with stars all over the sky.
Nice tour, great weather with star all over the sky
During our second visit to Ishigaki Island, my husband and I decided to try something new. Last time, we obtained our scuba diving licenses, so this time we chose SUP. There were some waves, which made it tough for beginners. The water was murky, so it was a huge disappointment as it was far from the beautiful blue sea of Kabira Bay that we had imagined. As for the SUP, whether it was due to the waves or my lack of skill, I struggled to go in the direction I wanted and had a hard time getting out to sea. However, our guide was friendly, and we had a fun time. I want to train my core and make a comeback!
2度目の石垣島で夫婦2人新しいことにチャレンジしてみました。 前回の石垣島ではスキューバダイビングのライセンス取得をクリアーしたので、今回はSUPをチョイスです。少し波があり、初心者には辛かった>_< 水も濁っていたので想像していた川平湾の青い海とは程遠くすごく残念でした。 肝心のSUPは波の影響か、自分の実力のなさからか、思い通りの方向に進める事が出来なくて沖に出ることに苦慮しました。 ガイドの方は気さくで楽しい時間をすごせました。 自身の体幹を鍛えてリベンジしたいです。
I had my first SUP experience at Kabira Bay! I wasn't very confident in my balance and was worried about whether I could do it, but the instructor kindly taught me how to sit and paddle, so I was able to stand on the board and enjoy it. However, it required more strength than I imagined, and I felt like I had to paddle really hard to make any progress, predicting I would be sore later... But I saw others, even a petite woman, gliding smoothly on their second or third try, so I think it’s all about how much effort you put in. The scenery was truly beautiful, and I'm glad I had the experience (^^) Next time, I want to try mangrove SUP!
川平湾で初めてのSUP体験をしました!
あまりバランス力に自信がある方ではなく、できるかどうか不安でしたが、インストラクターの方が丁寧に座ってこぐところから教えてくださったので、無事にボードの上に立てて、楽しむところまでできました。
ただ、想像以上にこぐ力がいり、筋肉痛になるだろうと予想できるくらい必死でこがないと進まない感じでしたが。。。
2,3回目だという方は、細腕の女性でもすいすい進めていたので、力の入れ加減だと思います。
ほんとに景色がとても綺麗で、体験できてよかったです(^^)
今度は、マングローブSUPに挑戦したいなと思いました。
I participated for the first time, and it was so much fun that the two hours flew by. The guide was very polite and entertaining. I would like to participate again.
初めて参加しましたがとても楽しくて2時間あっという間でした。ガイドのスタッフさんもとても丁寧でおもしろかったです。また参加したいです。
Thank you for your feedback.
It seems you enjoyed the tour!
Did you get to fully appreciate nature?
I hope it became a wonderful memory for you.
If you have the opportunity again, please join us!
Let's meet again for a different program next time.
ご評価ありがとうございます。
ツアー楽しんで頂けたようですね!
自然は満喫できましたか?
よい思い出になれば幸いです。
また機会がありましたらぜひ、ご参加ください!
次は違うプログラムでお会いしましょう。
I made a reservation for a three-generation family from ages 6 to 70! I was worried about how things would turn out due to the typhoon, but I was very happy with the kind response, such as changing the course to a safe river and rescheduling the snorkeling for the next day.
The canoeing and SUP in the mangrove river, even with light rain, created a mystical atmosphere and was really great. Everyone in the family had a wonderful time.
For snorkeling, the instructor was with the small children. They were very gentle, which allowed the kids to swim with peace of mind.
I was also very satisfied with the many photos taken!
6歳から70歳の3世代ファミリーで予約しました!
台風の影響でどうなるか心配でしたが、コースを安全な川に変更してくださったり、シュノーケルだけ翌日へ振替をしてくださったり、親切な対応をしていただけてとても嬉しかったです。
小雨が降る中でやったマングローブの川でのカヌーとSUPは、神秘的な雰囲気が出てとてもよかったです。家族全員が楽しく過ごせました。
シュノーケルは、小さい子どもにインストラクターの方がついてくださりました。優しく対応してくださったので、子どもたちも安心して泳ぐことができました。
たくさん写真も撮っていただけて大満足です!
We traveled by boat for quite a long time. Unfortunately, we couldn't go to Chibishi due to the waves. However, we were able to enjoy snorkeling for a considerable amount of time, and although there weren't as many fish as I expected, my son was satisfied. He got to ride on a jet ski and play with water guns on the boat, and the staff were kind and played with us as well. He seemed to really enjoy jumping into the sea from the slide, as he did it multiple times. We returned home completely exhausted, but it became a wonderful memory.
船でかなり長い時間行きます。チービシには、波の関係で行けませんでした。でも、シュノーケリングで結構長いこと遊べたし、魚は思ったよりいませんでしたが、息子は満足してました。ジェットに乗せてもらったり、船の上で水鉄砲であそんだり、スタッフも優しくて一緒に遊んでくれてました。滑り台で海に落ちるのが気に入ったらしく何回も飛び込んでました。
帰りは疲れ切って帰りましたがとてもいい思い出になりました
Thank you very much for participating in our half-day snorkeling tour the other day.
We appreciate your understanding regarding the change of points due to sea conditions. We are glad that you were able to enjoy not only snorkeling but also jet skiing, water guns, and the slide to your heart's content.
We are truly happy to have been able to help create memories for you during the summer of 2019. Please do come back and visit us again. Our full-day course visits three points in Kerama, each offering different ocean views, and we highly recommend it.
We look forward to welcoming you back, Nina.
Marine House Seasa Naha, Soei Hirabayashi
先日は当店の半日シュノーケリングツアーにご参加していただき誠にありがとうございます。
海のコンディションの影響でポイント変更になったことご理解いただきありがとうございます。
その中でも、シュノーケリングだけではなくジェット、水鉄砲、滑り台と思う存分遊んで楽しんでいただけ良かったです(^_-)-☆
私どもも2019年の夏の思い出作りのお手伝いができとても嬉しい限りです☆彡
是非ともまた遊びにいらしてください。
1日コースはケラマのポイントを3か所めぐりそのポイントごとに海の景色も違いおススメです(*^▽^*)
ニーナ様のご参加スタッフ一同お待ちしております。
マリンハウスシーサー那覇店 平林 総惠
On the day of the activity, the waves at Kabira Bay were high, so we quickly changed to mangrove SUP at Miyara River. I had never done SUP before, but it was easier to balance than I expected, and I was able to paddle smoothly! It was also low-impact on the body, making it an enjoyable experience.
The instructor provided thorough guidance, so I can recommend it to anyone trying SUP for the first time. I also learned a lot about the nature of Yaeyama, making it a wonderful experience. We took many photos, creating great memories of Ishigaki Island!
当日は川平湾の波が高く、急遽宮良川でのマングローブSUPに変更になりました。これまでSUPをした事が無い初心者でしたが、思っていたよりバランスも取りやすく、すいすいと漕ぐことができました!体への負担も少なく、気軽に楽しむ事が出来ると思います。
インストラクターの方が丁寧にレクチャーしてくれるので、初めてSUPを経験するという方にもお薦めできます。八重山の自然についても教えていただき、とても良い経験になりました。たくさん写真も撮っていただけて、いい石垣島の思い出ができました!
Despite being late, the staff were kind and attentive, which was great. I experienced kayaking for the first time, and it was really fun! I will come again.
遅れたにも関わらず、スタッフのかたが優しく丁寧に接してくださって良かったです。
カヤック初めて体験しましたがとても楽しかったです❗また来ます
I'm glad to hear you enjoyed your first kayaking experience. I hope you were able to observe the nature of Okinawa closely. Please feel free to come back anytime if you have the opportunity. We are always here to welcome you.
初カヤック楽しんで頂けて何よりです。
沖縄の自然もじっくり観察できたかと思います。
また機会がありましたら遊びに来て下さい。
いつでもお待ちしております。
I had a great time learning about various creatures and ecosystems in detail! If you love animals, definitely ask Mr. Musha!
いろんな生き物や、生態を細かく教えてくださりとても楽しかったです!
生き物好きの人は是非武者さんに聞いてみてください!
It seems you were able to observe many creatures☆ Did you find a favorite one? I believe your understanding of nature has deepened as well. We look forward to seeing you again!
by Musha
たくさんの生き物たちを観察できたようですね☆
お気に入りの生き物は見つかりましたか?
自然についての理解も深まったことと思います。
またの機会にお待ちしております!
by武者