Dear Customer,

Thank you very much for participating in our HIP HOP BUS. We sincerely apologize for any discomfort caused by our staff during your important trip. We will ensure thorough training to prevent such incidents in the future. We are truly sorry.

1. Normally, the tour guide should also wear a seatbelt, but it seems they were focused on greeting you and ended up guiding while looking at your face.
2. The tour guide has lived abroad for a long time, which may have influenced their behavior.
3. We apologize for the incomplete guidance provided.
4. We should have instructed you to use the garbage bags we have prepared in-house. This was a lack of guidance on our part.
5. You are absolutely right.
6. We sincerely apologize for repeating the same mistake twice. It seems the used batteries were swapped incorrectly.
7. You are correct. We will provide further instruction to ensure that guidance is given after departing from the final sightseeing spot during the morning greeting.
8. This is a characteristic of the individual’s speaking style; we will communicate this to them and provide guidance, and we appreciate your understanding.
9. We apologize for the lack of guidance provided to you. Regarding assistance at the restaurant, there are local circumstances to consider.

Thank you very much for your valuable feedback. We are truly grateful. We will provide further training to the tour guide and ensure proper improvements moving forward.

Thank you very much for using our Chura Shima sightseeing bus tour.

We are very pleased to hear that you enjoyed your trip to Okinawa. We also appreciate your valuable feedback. Moving forward, we will strive to provide even better services for your satisfaction.

We sincerely look forward to your next participation.

From all the staff at Cerulean Blue.

Thank you very much for using our Chura Shima sightseeing bus tour.

We are very pleased to hear that you enjoyed your trip to Okinawa. Receiving valuable feedback from you is a great encouragement for us.

Moving forward, we will strive to provide even better services for your satisfaction.

We sincerely look forward to your next participation.

Cerulean Blue Staff

Thank you very much for participating in our day trip bus tour. We sincerely apologize for any discomfort caused by our staff during your important trip. It is the duty of the tour conductor to manage the itinerary, including time. However, it is unacceptable for the conductor to act alone and separate from the group while guiding customers. If separation is necessary, the meeting place and time should be communicated to the customers in advance. We will ensure thorough training on this matter.

Regarding the change in attitude towards customers, upon confirming with the individual, they stated that they were not intentionally changing their behavior, and it was merely coincidental. However, the fact that you felt this way may indicate some inequality. Since we receive the same amount from all customers, we must treat everyone equally. We will also reinforce this point in our training.

Thank you for your valuable feedback. All staff, including tour creators, managers, and conductors, will do their utmost to ensure that every customer can create enjoyable memories and finish the tour with a smile.

Thank you very much for participating in our day trip bus tour. We sincerely apologize for our tour guide's inability to provide adequate care for our customers. As you mentioned, the distance from the bus to the aquarium requires proper management to ensure that customers do not get separated. We are sorry for not considering the pace of our elderly customers. We will provide further training and ensure improvements in the future. Thank you for your valuable feedback.