teamLab Planets TOKYO DMM Entry Ticket Advance Reservation

Important activity information

• This ticket is non-transferable and cannot be resold. Any resold tickets will be void.
• Children aged 3 and under are free. Admission for children under 13 is not allowed without an accompanying adult. Reservations must be made as a set with an adult.
• The "Youth" ticket category includes middle school and high school students.
• <Please Note If You Fall Under Any of the Following Categories>
  ・Those who experience muscle cramps or loss of consciousness caused by light s
  timulation.
  ・Those who experience extreme fear in confined, dark, or high places.
  ・Those with palpitations and shortness breath.
  ・Those who are pregnant or may be pregnant.
  ・Those carrying children in their arms.
  ・Others who are concerned about their physical fitness or condition.
• <Prohibited Items and Actions>
  ・Being drunk or rude.
  ・Eating, drinking, or smoking on site.
  ・Dangerous items or any items judged inappropriate by our management staff.
  ・Re-entry after passing through the exit.
  ・Taking videos or photos to be used for commercial purposes, without prior conse
  nt.
  ・All animals including service dogs.
• Please note that we will be unable to issue a refund to any person who were expulsed from the premises by management for failure to comply with the above.
• For inquiries, please contact the website where you purchased the ticket or your travel agency.

• Voucher
• Please present your student ID when entering with a "Youth" ticket.

• <Opening Hours>
  -Daily: 9:00 AM - 10:00 PM
  -Last admission is one hour before closing.
  -Please note that operating hours and last admission times are subject to change. You will not be allowed entry after the last admission time. Please check the facility's website for the latest information before your visit.（https://www.teamlab.art/e/planets/）
• Tickets are valid only for teamLab Planets in Toyosu. They cannot be used for other teamLab exhibitions. Please ensure you visit the correct location.

• This activity does not accept any changes to confirmed bookings.
• 【Regarding Reservation Changes】
  ・This ticket is non-changeable. We are unable to provide refunds or reimburse any fare differences resulting from changes.
  ・If you wish to make changes, please cancel your current reservation and book again. Please note that cancellation fees will apply as per the regulations, even if the cancellation is made for the purpose of rebooking.
• [Notes on purchasing tickets]
  ・Price includes tax.
  ・You may have to wait 30 to 90 minutes to be admitted to the venue.
  ・Tickets cannot be cancelled or refunded once purchased.
  ・We can ask you to present your ID if you bought ”Junior high school students / High school students” ticket.
  ・Resale of tickets is prohibited, and visitors cannot enter with a ticket purchased through resale. The museum will not be held responsible in such cases.
• Tickets and Admission
  ・Please arrive at the venue and line up in the entrance line within the time stated on the ticket.
  ・The time stated on the ticket does not indicate the duration of your stay.
  ・If you must leave the queue, ensure someone in your party stays behind. If you are alone, notify a staff member.
  ・Leave your stroller in the designated area before entering.
• ・Children under 13 years of age cannot be admitted without a parent or guardian　over 18 years old. Please ensure that children enter together with their
  parent/guardian.
  ・For safety reasons, pregnant women are not permitted in some areas.
• ・Please note that although the premises are wheelchair accessible,
  You’ll be asked to switch from your wheelchair to one of our wheelchairs, once inside (Number of wheelchairs is limited). Please notice that our wheelchairs are standard products without any special accessory.
• ・Entry with a cane or prosthetic is possible. Depending on your situation, there may be some artworks that you won’t be able to view. Before entering, our staff will explain the viewing route and usage rules according to your situation.
  ・Re-entry is not permitted. Tickets are non-refundable after entry.
• About the Site
  ・In the water area, you will experience the artwork barefoot. Remove your shoes in the locker area.
  ・Some artworks involve water. Remove socks or stockings in the locker area.
  ・There is water in certain areas. Water levels can rise to knee height even for adu
  lts.
  ・In artworks that use water, sodium hypochlorite is used, and chlorine levels are adjusted to meet appropriate standards.
• ・We recommend that small children wear clothes that they don't mind getting we
  t, or to bring a change of clothes for them.
  ・If your clothing gets wet, our staff will ask you to change. For safety reasons, we
  cannot allow entry into the next artwork with wet clothes. If you do not have a
  change of clothes, we have towels available to rent. Please wipe off your wet
  clothes before entering the next artwork.
  * Please note that the water area is not for swimming purposes.
• ・Certain areas have mirrored floors. If necessary, please use the rental shorts or
  wraps provided.
  ・Shorts may be rented for free. Please inform the staff in the museum if you
  require a pair and return the shorts on your way out.Sizes run from XS to 6L.
  ・There are some exhibits that cannot be experienced while wearing sandals or high-heeled shoes. Complimentary rental shoes are available.
  ・The site features an area with strong stimulating lights, and a dark area.
• ・For visitors with children, please make sure not to let go of their hand as doings
  o could be dangerous.
  ・There are detour routes for visitors, including those with disabilities and those with children, that would like to skip certain artworks. If you wish to do so, please
  inform the staff nearby.
  ・Visitors with infants may enter with a (front) baby carrier.
• ・There are diaper tables available at the bathrooms in the museum. If you
  would like to breastfeed or rest, there is a first aid room in the museum. Please
  feel free to inform the staff if you wish to use it.
  ・During rush hours, customers who have been in the same room for a long time
  may be asked to move forward by staff.
• About baggage
  ・There are dark areas between artworks, unstable flooring, and artworks that inv
  olve walking through water in this venue. For safety and hygiene reasons,
  bringing personal belongings into the artwork spaces is prohibited. If you need to carry necessary items with you for any reason, please consult with our staff.
• ・Free lockers are provided. After you pass the entrance gate, you can put your baggage in the locker.
  Locker size: 23cm wide x 34cm deep x 37cm high
  ・We cannot supervise baggage larger than the above size, because we do not have a cloakroom.
  ・Please understand beforehand that suitcases with sizes exceeding the above size will be managed with a wire lock in the stroller storage area.
• About "Moss Garden of Resonating Microcosms - Solidified Light Color, Dusk to Dawn"
  ・In the event of light rain, the artwork will remain open to the public. In the event
  of typhoon-level winds or heavy rain, the artwork will not be viewable.
• Other
  ・This facility cannot be held liable for any visitor's personal injury, loss, or other p
  roblems occurring here.
  ・We are not responsible for lost or stolen valuables.
  ・Please note that video or photo coverage of the site may be performed without prior notice.
  If you do not agree to be featured in the coverage, regardless of its application, please inform our staff.
• ・Please note that video or photo coverage of the site may be performed without prior notice.
  If you do not agree to be featured in the coverage, regardless of its application, please inform our staff.
  ・The location may not be accessible at all time due to unforeseen circumstances.
  We kindly ask for your understanding.

• You can book a maximum of 10.