Reviewed by: 本音トーク
I'm glad I was able to go on the long-awaited Jomon Sugi tour. Even though I thought I would be physically okay, it was quite tough. Perhaps because it was December and the sunset comes early, it was a pretty demanding schedule. If you're not in good shape, I recommend opting for a private tour, even if it's more expensive.
The guide was also a disappointment. Although he claimed to be a veteran with 22 years of experience, he was not enjoyable at all. I participated with friends in a group of seven, and we were told it was a low-energy group that was difficult to engage with.
Everyone felt the same way, but we managed to connect well as fellow travelers, taking photos and chatting a lot, which was fun. I was really tired, but Jomon Sugi is a place I wanted to visit at least once. I wish I could have seen it up close, but I was satisfied with being able to see and touch the cedars along the way.
念願の縄文杉ツアーに行けて良かったです。
体力的に大丈夫だと思っていても かなりきつかったです。 12月で日没時間が早いからか かなりの強行軍でした。体力が無いと行けないか、そうゆう方は高くても貸切ツアーにする事をお勧めします。
ガイドさんもハズレでした。22年のベテランだそうですが 全然楽しくない人でした。友人との参加で他に5人の7人グループでしたが テンションが低くてやりにくいグループだと言われました。
みんな感じる事は同じだったので、客同士は息が合い仲良くでき、写真を撮りあったり、お話が沢山できて楽しかったです。
本当に疲れましたが、一度は行きたい縄文杉。もっと近くで見れたら良かったのですが、途中の杉達を近くで見たり、さわれたり出来たので満足でした。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2022/12/14 |
| Activity Date: | 2022/12/14 |
Reviewed by: parfait
Unfortunately, it rained heavily all day. To be honest, I was worried, thinking, "Can we really climb in this rain...?" I didn't get to see the beautiful scenery with light shining through the trees that I had initially hoped for.
However, the engaging conversation kept things interesting even in the rain. There were mystical views that could only be enjoyed because of the rain. By the end, I was actually enjoying the rain while going through the tour.
If I visit Yakushima again, I would definitely sign up for the same tour. It was such a wonderful day.
あいにく一日中大雨。
正直「この雨で登れるの・・・?」と不安になるレベル。
当初期待してた木々の間から光が指す美しい風景は一切見れませんでした。
ただし、雨の中でも飽きさせないトーク。
雨だからこそ楽しめる神秘的な景色。
途中からはむしろ雨を楽しみながらツアーを回れました。
また屋久島に訪れたとしても、同じツアーを申し込むと思います。
それくらい素晴らしい一日を過ごせました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/12/10 |
| Activity Date: | 2022/11/18 |
Reviewed by: Ken
The Jomon Sugi tour, including the guide, was really great! I felt lucky considering the weather when I saw people coming down the mountain. The footing was poor, and honestly, it was a tough climb, but seeing Jomon Sugi made it all worthwhile. It became a lifelong memory. For those who will participate in the future, I recommend minimizing your luggage as much as possible. I thought it would be cold, so I overdressed and ended up suffering from the heat. Lastly, thank you so much to the instructor!
縄文杉ツアーはガイド含めて大変、良かったです!
途中下山の人を見て天候を含めラッキーだったと思います
足場も悪く正直、キツイ登山でしたが縄文杉を見られて大変、良かったです
一生の思い出になりました
これから参加される方は、なるべく荷物を少なくされることをオススメします
自分は寒いと思い厚着をし過ぎて暑さにヤラれました
最後にインストラクターさん、本当にありがとうございました
| Rating: | |
|---|---|
| Packages: | 靴・レインコート・バックパック付き!充実セットプラン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/12/10 |
| Activity Date: | 2022/11/17 |
Reviewed by: とられお
I believe the tour can be either excellent or terrible depending on the guide. The guide who was in charge provided only the bare minimum of explanations. At the rest area, they mostly talked about a common game with one of the participants. On the way down, the guide was at the back.
Additionally, there was a lack of consideration for those who were slower, and the guide spoke in a way that felt accusatory, making those who were lagging behind desperate to keep up. The atmosphere was clearly different from the surrounding teams.
Based on past experiences I've read, it seems others have had similar experiences. I hope improvements are made so that future participants do not have an unpleasant experience, and I wanted to share this comment.
ガイドさん次第で、最高にも最低にもなるツアーだと思います。
担当してくれたガイドさんは必要最低限の説明のみでした。休憩所では参加者お一方との共通したゲームの話ばかり。下山時はガイドさんが最後尾です。
また、ペースが遅い方への配慮が無く、責め立てるような物言いで、遅めの方々は遅れずに歩くことに必死でした。明らかに周りのチームと雰囲気が違います。
過去の体験談を見ても、同様の経験をされている方がいるようです。今後の参加者が不快な思いをされないよう改善を願い、コメントさせていただきます。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2022/12/05 |
| Activity Date: | 2022/12/03 |
Reviewed by: ひーこ
The guide's explanations were thorough, and I was able to enjoy the long trek without getting bored. The nature of Yakushima is, of course, amazing.
ガイドさんの説明が丁寧で長時間のトレッキングも飽きることなく終始楽しめた。
屋久島の自然はもちろん最高。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2022/11/27 |
| Activity Date: | 2022/11/05 |
Reviewed by: Toshi17
The tour consisted of three young men and three young women, along with our guide, with me being the only one who wasn't young. Almost everyone was a trekking beginner. We started off with breakfast at the starting point, watching other teams as we made our dash. The guide taught us how to ascend and descend the mountain and breathing techniques, following the example of Tanjiro. Thanks to that, we were the first to reach Wilson's stump and had plenty of time for photos! We arrived at Jomon Sugi by 10:30 and returned to the trolley path by 13:30. We took a slight detour, which we called getting lost, and descended along the river. On top of the granite rocks, we incorporated unexpected activities like foot massages and cold water icing, making it a truly enjoyable and memorable experience.
私以外は若いメンバー男3女3人+ガイドさんのツアーでした。ほぼ全員トレッキング初心者。スタート地点で朝食を食べる他Teamsを横目にスタートダッシュ。山歩きの登り方、降り方、呼吸法を炭次郎に倣えて教えて下さりました。そのおかけで、ウィルソン株も1番乗りで写真取り放題!10:30には縄文杉到着!13:30にはトロッコ道に戻ってきました。少し遭難(寄り道)と称して、河沿いに降り、花崗岩岩の上で、足のマッサージや冷水アイシングなど、想像していなかった企画を折り込んで頂き、本当に楽しく良い思い出となりました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2022/11/24 |
| Activity Date: | 2022/11/10 |
Reviewed by: miki
We participated as a couple in our 40s. Unfortunately, the weather was rainy, so we started wearing rain gear! The morning trek on the trolley path was pitch dark, and we continued walking with our headlamps on, feeling anxious. We needed to descend before sunset, so we had to keep a fast pace, and there were some inclines, making it tough to keep up with the guide. Once we finished the trolley path, we entered the real mountain trail. The guide was very kind, encouraging me, the least fit among the six members, and helped me along the way by giving me supplements and massaging me when I felt like giving up. Thanks to that, we were able to reach Jomon Sugi safely. Jomon Sugi was very mystical and impressive, and I was moved. I was happy to achieve my goal of seeing Jomon Sugi at least once in my lifetime! For those who want to see Jomon Sugi in the future, I recommend exercising regularly and doing beginner to intermediate level hikes beforehand, as well as wearing good waterproof clothing. Also, having a folding umbrella allows you to eat without getting wet. I couldn't eat much of my lunch when I was at my peak fatigue, so I recommend bringing items that can replenish sugar, like energy gels or candies! Thank you so much, guide Sasaki!
40代夫婦で参加しました。天候はあいにくの雨で、上下レインウェアを着てスタート!朝のトロッコ道は真っ暗でヘッドライトを付け、不安の中歩き続けました。日が落ちる前に下山する必要がある為、行きのペースは早めで少々勾配もあった為、ガイドさんについて行くのに必死でした。トロッコ道が終わると本格的な登山道に。ガイドさんはメンバー6人の中で1番体力のない私に、声かけしながら引っ張っていって下さり、途中くじけそうになった私にサプリをくれたりマッサージをしてくれたり、とても優しいガイドさんでした。そのおかげで無事に縄文杉に着くことが出来ました。縄文杉はとても神秘的で迫力もあり感動しました。一生に一度は縄文杉を見たい!と言う目標を達成出来て嬉しかったです!これから縄文杉を見に行きたいと言う方へのアドバイスとしては、日頃から歩いたり運動をして、初級〜中級者向けの登山をしてから臨むことと、上下防水性能の良い服装をお勧めします、また折り畳み傘があると濡れずに食事がとれます。
お弁当は疲れがピークになるとあまり食べれなかったので、ウィダインゼリーや飴など糖分が補給出来る物を持参していくのをお勧めします!ガイドの佐々木さん!本当にありがとうございました!
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2022/11/23 |
| Activity Date: | 2022/11/20 |
Reviewed by: よっしー
The tour was amazing, thanks to the guide and the favorable weather. Previously, I had a difficult experience with a guide who prioritized leaving early due to heavy rain when visiting Jomon Sugi, but this tour was a huge success.
The plan was well-balanced, allowing us to enjoy Yakusugi up close, experience the world of Studio Ghibli films, and take in breathtaking views at Taiko Rock, all while not being too physically demanding.
The guide was extremely experienced, had a wide range of topics to discuss, was very kind, and even provided more detailed advice on photography than I could. It was the best experience. While it might be possible to visit these places without a guide, I’m really glad I chose to have one.
ガイドさんと天気に恵まれて、最高のツアーとなりました。
前は大雨で早く帰ること第一のガイドさんで縄文杉に行き、しんどい思いをしましたが、このツアーは大当たりでした。
プランも適度で屋久杉にも近くで味わえるだけでなく、ジブリ映画の世界を体験でき、太鼓岩では絶景など、見所満載の割には体力的にもきつくない、バランスの良いプランでと思います。
ガイドさんは超ベテランの方で、話のネタは広いし、あたりも優しく、写真の撮り方なども、私より詳しく対応していただき、最高の体験となりました。
ガイドなしでも行ける場所かもしれませんが、ガイドさんありにして本当に良かったです。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/11/14 |
| Activity Date: | 2022/10/17 |
Reviewed by: あちゃん
Without a guide, I was able to discover spots and stories I wouldn't have noticed, and we took photos in places that looked great, creating many memories! Even though there were times when I was focused on the ground because it was tough, I was able to enjoy the nature of Yakushima while climbing!
ガイドなしだと気づかないスポットやお話をしてくれて、写真映えする場所での撮影もしてくれてたくさん思い出を残すことができました!きつくて下しか見てない時間も無意識に多くなってましたが、屋久島の自然を見逃さないで登山できました!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2022/11/13 |
| Activity Date: | 2022/10/22 |
Reviewed by: ハル0809
Review:
The guide was very kind and explained points that we might have missed on our own, allowing us to fully enjoy Jomon Sugi. The pacing was also perfect. On the day of the tour, there were school trip students participating, and we expected the path to be crowded. However, thanks to the guide's consideration of the pace, we were able to proceed smoothly and thoroughly enjoy Jomon Sugi and the Wilson stump. Additionally, we had some extra time, so we were taken to the guide's recommended spots as a detour. Overall, I’m glad I participated in the tour. I believe beginners should definitely join a tour.
Note:
Since the group consisted of 5 to 6 people, it was necessary to match the pace of others while climbing. Therefore, those who are not confident in their physical fitness or do not exercise regularly should prepare to some extent before participating to fully enjoy the tour.
感想:
ガイドの方がとても親切にしてくださりました。自分たちだけだと見逃してしまいそうなポイントも、しっかりと説明して下さったおかげで、縄文杉を満喫することができました。また、ペース配分も完璧でした。当日、修学旅行生も参加しており、道中混雑することが予想されました。しかし、ガイドの方がペースを考えてくれたおかげで、戦闘を進むことができ、縄文杉やウィルソン株をしっかりと堪能することができました。さらに、時間に余裕ができたので、寄り道として、ガイドの方のおすすめスポットに連れて行ってもらいました。総じてツアーに参加して良かったと思います。また、初心者の方は絶対にツアーに参加するべきだと思います。
注意点:
他の参加者も含めて5~6人のグループになり、登山するため、周りのペースに合わせる必要があります。なので、体力に自信のない方、日頃運動しない方は、ある程度準備をした上で参加した方が、ツアーを満喫できると思います。
| Rating: | |
|---|---|
| Packages: | 靴・レインコート・バックパック付き!充実セットプラン |
| Attended as: | Friends |
| Posted on: | 2022/11/10 |
| Activity Date: | 2022/11/09 |
Reviewed by: おださく
I usually don't exercise and wasn't confident in my physical fitness, so I honestly participated with some anxiety about whether I could really enjoy it. However, thanks to the guide, it became a very memorable trekking experience. Along the way, I enjoyed beautiful scenery, and the guide took some wonderful photos and played games with us, allowing us to have fun the entire time (though my legs felt like sticks from lack of exercise...).
At first, I was hesitant about whether to request a guide, but I think if I hadn't had one, I would have given up along the way.
Thank you for a fun and valuable time.
日頃運動をしておらず、体力に自信がなかったので、正直ちゃんと楽しめるか不安な状況で参加したのですが、ガイドさんのお陰でとても思い出に残るトレッキングになりました。道中は美しい景色を楽しめた他、とても素敵な写真を撮影してくださったり、ゲームをしてくださったりと、終始楽しむことができました(運動不足で足は棒のようになりましたが…)。
最初は、ガイドさんをお願いするかも迷っていたのですが、恐らくガイドさんがいなかったら、途中で心が折れてたと思います。
楽しい、貴重な時間をありがとうございました。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2022/11/09 |
| Activity Date: | 2022/11/05 |
Reviewed by: ぷちやま
Positive aspects:
The tour guide was bright, fun, and friendly—absolutely the best! According to the guide, they were the oldest among the guides. There were elderly participants on the tour, but the guide was considerate enough to ensure that their slower pace didn’t create any pressure (I also wasn't confident in my stamina, so it was actually a perfect pace for me). During lunchtime, they made hot miso soup, which warmed both my heart and body. Thanks to the enjoyable conversations, even strangers among the participants became friendly, and despite the challenging journey, everyone was able to complete the Jomon Sugi tour safely and happily. Thank you very much.
Negative aspects:
I had my own hiking gear, but anticipating it would get dirty from the rain, I joined a tour that included rentals (backpack, shoes, raincoat). Therefore, upon arriving at Yakushima Airport, I was told there would be someone with a whiteboard, but there was no one there. When I looked around, I found a whiteboard with my name propped up at the exit. I waited there for 15 minutes. Finally, the person in charge arrived, saying they were "guiding another person." Since I had provided my phone number, I would have appreciated a call if no one was there. Additionally, there was a fitting afterward, but I was told to wear the socks I would use on the hiking day to try on the shoes, which meant I had to take them out of my suitcase unexpectedly. I had to open my suitcase outside (at the airport exit) to put them on before fitting the shoes. I mentioned this to the staff, but if socks were necessary, I would have liked to have been informed during the phone call three days prior so I could pack them in advance.
Overall, there was a significant gap between the quality of the tour on the day and the level of service for the airport pickup and fitting.
よかった点:
ツアーガイドさんが明るく楽しくフレンドリー、とにかく最高でした!ガイドさん曰く、一番年長のガイドとのこと。ツアー内にご年配のかたがいましたが、ご本人たちの歩みがゆっくりであってもプレッシャーにならないようなご配慮をされるかたでした(私も体力に自信がなかったので、かえってちょうどいいペースでした)。ランチタイムには熱々の味噌汁を作ってくださり、心も体も温まりました。楽しいトークで見知らぬ参加者同士も仲良くなり、辛い道中も和気あいあい、楽しく無事に全員が縄文杉ツアーを終えることができました。ありがとうございました。
よくなかった点:
登山道具を持っていましたが、雨で汚れることを想定し、現地でレンタル(リュック、靴、レインコート)付きツアーに参加しました。そのため、屋久島空港到着時、『ホワイトボードをもった会社のかたがいる』と聞いていましたが、実際はおらず、周囲を探すと、私の名前が書かれたホワイトボードが出口に立てかけてありました。その場で待つこと15分。やっと担当者がやってきましたが、『もう一人のかたを案内していた』とのこと。携帯電話番号を渡していたので、もし誰もいないのであれば、電話一本欲しかったです。また、その後、フィッティングがあったのですが、登山当日に履く靴下を履いて靴を合わせるように言われ、まさかのスーツケースから取り出しとなりました。スーツケースを屋外(空港の出口)で開けさせられ、履いてから靴のサイズ合わせがありました。担当者のかたにも伝えましたが、もし靴下が必要であれば、3日前の電話時、事前に持ち込み荷物に入れておくことができたので、教えて欲しかったです。
よくもわるくも、当日のツアーのクオリティと、空港の出迎え&フィッティングのレベルの落差が大きかったです。
| Rating: | |
|---|---|
| Packages: | 靴・レインコート・バックパック付き!充実セットプラン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/11/09 |
| Activity Date: | 2022/11/08 |
Reviewed by: いつみ
My friends warned me that if I wasn't confident in my physical stamina, I should consider an overnight stay in the mountains instead of a day trip. Feeling a bit nervous, I decided to challenge myself with the day trip.
Once we started, I was overtaken by those who came later, and since I was in a group with women who took longer photo breaks, we progressed at a leisurely pace overall. In the end, I wasn't out of breath and could walk while chatting at a comfortable speed.
Everyone in the group was able to take photos at each spot (there was no need for only those in the front to take pictures while those in the back had to stop before the spot), making photo time a nice break.
Aside from the compatibility with the guide, the group's dynamics also matter. With a larger group, explanations while walking are hardly audible to those in the back, so I think it would be better to request a dedicated guide if possible. However, walking with people I met for the first time also allowed us to share a sense of accomplishment, which I think is a great aspect of travel encounters.
友人からは、体力に自信がなければ、日帰りではなく山中泊も検討すべきと脅され緊張しつつも日帰りにチャレンジささました。
スタートすると後から来る方に追い抜かされ、写真タイムが長めの女性たちと同じグループだったこともあり、全体的にゆっくりと進みました。
結果的には息が上がって喋れないという事はなく、会話しながら歩けるくらいの程よいスピードでした。
各スポットもグループ全員が写真を撮ることができ(前の方だけ撮って、後ろの人はスポット手前で撮らないと行けないなどなく)、写真タイムが程よい休憩になりました。
ガイドさんとの相性とは別に、グループの相性もあること、人数が多いと、歩きながらの説明は後列にはほぼ聞こえないことから、出来れば専属ガイドをお願いした方がよいかと思います。
ただ、初めましての方と一緒に歩くのも、達成感を共有できて、旅の出会いとしてよいとも思います。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2022/11/08 |
| Activity Date: | 2022/11/06 |
Reviewed by: SteveM
Hotel pickup at 4:30 AM, climbing starts at 6:00 AM.
The first 8 km is a gentle trolley path for transporting timber, taking just over 2 hours. From the Arakawa trailhead at 8:00 AM, we tackled the remaining 3 km with an elevation gain of 400 m, which took about 3 hours. The Forestry Agency has installed stairs on the steep cliffs, making the ascent take just over 3 hours. We arrived just before noon, and it was truly moving.
I thought I could return faster since I was going back the way I came after having an early lunch, but it still took me just under 4 hours to reach the goal.
In the end, I couldn't help but shout, "Goal!"
朝4:30ホテルピックアップ 6時登山開始
最初8kmは木材を運ぶトロッコ道(なだらか)を
2時間強 8時荒川登山口から残り3km 標高差400mのアタック3時間 林野庁が厳しい崖に階段をつけてくれており登り3時間強 昼前到着 感動
早弁食べて来た道を戻るくだりだからもっと早く帰れるかなと思ったが4時間弱かけてゴール。
最後思わず「ゴ〜ル!」と叫びました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/11/08 |
| Activity Date: | 2022/11/04 |
Reviewed by: 登山初心者
The guide was wonderful, and I was able to create many beautiful memories and take lots of photos. It was my first time climbing with people I had just met, but I will never forget the joy and excitement of climbing together until the end.
There were two restrooms at the trailhead to Jomon Sugi and one more after we started walking. Since there are natural springs along the way, you don't need to carry too much water. By booking the tour, I learned a lot about the cedar trees and Yakushima, and I was glad that I didn't have to worry about the time while walking.
Thank you very much.
ガイドさんが素敵な方で素敵な思い出も写真もたくさん残せました。初めて会う方々と登るのは初めてでしたが最後までみんなで登った楽しさと感動は忘れません。
縄文杉まで登山口に一つ、歩き始めてから二つのトイレがありました。途中湧水もあるのでそんなにたくさんお水は必要ないです。ツアーを申し込むことで杉のことも屋久島のこともたくさん知れましたし時間を気にして歩くこともしなくてよかったのでお願いして良かったです。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2022/11/07 |
| Activity Date: | 2022/10/29 |
Reviewed by: こだまを背負ったもの
The Jomon Sugi course initially made me quite nervous, but our guide, Tsugimura, was fantastic, and we had a great time throughout! The explanations were excellent, and the pacing, attention to the group, quizzes and games during the course, and even the photo compositions were all perfect. Especially the way we spent time on the long trolley path (with games and quizzes) was skillful, making the difficulty feel much less intense—truly a testament to the guide's abilities. I'm really glad I took this tour!
縄文杉コース、最初はとてもびびってましたが、ガイドの津曲さんがとっても良くて、終始楽しく終えられました!
解説はもちろんですが、ペース配分、メンバーへの気配り、コース中のクイズやゲーム、写真構図まで全てが完璧でした。
特に長いトロッコ道の時間の使い方(ゲームやクイズ)が、上手くて辛さをあまり感じなかったのが流石ガイドという感じでした。
ツアーにして本当によかったです!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2022/11/06 |
| Activity Date: | 2022/11/05 |
Reviewed by: ままま
I used to exercise during my student days, but recently I've been quite out of shape and worried about my stamina. Thanks to the guide who skillfully adjusted the pace according to the members, I was able to enjoy the activities until the end.
Even so, I still felt tired, and there were many times when I couldn't take in the surrounding scenery. However, the guide would stop at appropriate times to explain the highlights, and their knowledge was impressive and enjoyable.
I was overwhelmed by the atmosphere around Jomon Sugi. I definitely recommend challenging yourself with a guided tour if you have concerns about your stamina. You can rent trekking poles on the island, so it's a good idea to bring one.
I've only done a few mountain climbs for tourism, like Mount Fuji, but for the first time, I felt that climbing could actually be fun. The guide made me want to try climbing different mountains next time.
学生時代は運動していましたが、最近はめっきりで体力に不安がありました。
ガイドさんがメンバーを見てペース配分等をうまく調節して下さったおかげで最後まで楽しく行動することが出来ました。
それでも疲れるは疲れるので、周りの景色を見る余裕のない時が多いのですが、適宜止まって見所の説明をしてくれて、その内容も博識で楽しかったです。
縄文杉の周りは雰囲気に圧倒されました。
体力に不安がある方にはガイド付きで挑戦することをぜひおすすめします。ストックを島内でもレンタルできるので1本持っていくと良いです。
登山は富士山等観光で人生で数回した程度でしたが、初めて登山自体が楽しいかもと感じました。
次は違う山にも登ってみたいと感じさせてくれるガイドさんでした。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/11/05 |
| Activity Date: | 2022/11/04 |
Reviewed by: アクアマリン
The journey to Jomon Sugi was long, but thanks to our guide's frequent explanations, it felt enjoyable and not particularly difficult. By the time we arrived, I had already bonded with the guide and the group members, making the return journey feel quick as well. We took many wonderful photos, so I’m still reliving those happy memories after coming back. At first, I thought I wouldn't get lost and considered going without a guide, but I'm really glad I decided to ask for one!
縄文杉までの道のりは長かったですが、ガイドさんがこまめに説明してくださったおかげで特に苦もなく、楽しく縄文杉まであっという間に感じました。着くころにはガイドさんとグループのメンバーともうちとけてきて、帰りの道のりもあっという間に感じるほどでした。ステキな写真をたくさん撮っていただいたので、帰ってきてからも楽しかった思い出に浸っています。最初は迷わないだろうからガイドさん無しでと考えていましたがお願いして本当に良かったです!
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2022/11/04 |
| Activity Date: | 2022/10/30 |
Reviewed by: よう屋
I visited Yakushima for the first time, and the locals told me that a guide wasn't necessary. However, I think it was the right decision to have a guide. They provided information in a voice loud enough for everyone in the group to hear, and shared additional insights that weren't included in the guidebook, making for a very enjoyable hike. The care and attention from everyone were great, and the guidance was very thorough, so I’m glad I chose to have a guide. Thank you for the wonderful memories!
初めて屋久島を訪れて、地元の方にガイドは必要ないよって言われました。だけど私はガイドさんに案内してもらって正解だと思いました。色々な情報をグループの最高尾まで聞こえる声で教えてくださり、案内には載ってない情報などプラスアルファで教えてもらい、とても楽しい登山が出来ました。また皆んなの気遣いも良く丁寧な案内でしたので、ガイドさんをお願いして良かったです。この度は素敵な思い出をありがとうございました‼︎
| Rating: | |
|---|---|
| Packages: | 靴・レインコート・バックパック付き!充実セットプラン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/11/03 |
| Activity Date: | 2022/11/02 |
Reviewed by: 注意を
I had an issue with one of my hiking boots, and to avoid injury, I decided to give up on reaching the summit about 2 kilometers from the top. Since individual descent was not allowed, I waited for the tour group to descend. While other tours from the same company were coming down, our group took a long time to return. Perhaps due to the bus schedule, instead of sticking to the paved path, we ended up walking on unpaved trails based on the guide's judgment. This led to my other boot breaking as well, causing me to fall and injure several toenails, resulting in a sprain and bruising, which made me unable to participate in another tour the next day. I regret that if I could have descended slowly with the other tours that came down earlier, I might not have had to push myself and could have avoided injury. I hope the guide will consider the safety of the participants in their decisions.
途中登山靴の片足に不具合があり、最後の2㌔程度の所で怪我をしない為に、登頂を断念する事にしました。個人下山は不可という事でツアーの下山を待ちました。同じ会社の他のツアーが降りてくる中、中々、参加していたツアーは帰ってこず、バスの時間が決まっている為か、舗装した道ではなくガイドさんの判断で舗装外の道を途中歩く事になりました。この無理により、もう片方の靴も壊れ転倒し、脚の爪が数本死に、捻挫と打撲で、翌日の別のツアーに参加できなくなりました。先に降りてきた同じ会社の他のツアーと、ゆっくり下山出来たならば、無理な事をせずに、怪我をする事も無かったと思うと悔やまれます。ガイドさんには、参加者の安全性を考えて判断をしていただけたらと思います。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2022/11/03 |
| Activity Date: | 2022/10/30 |
Reviewed by: みつまり
It rained all day, but I was able to see Wilson's tree, Jomon Sugi, and many other Yakusugi and mosses. The distance is long and it's tough, but there's a sense of accomplishment. On rainy days, I wish they wouldn't turn on the air conditioning on the return bus.
1日雨でしたが……ウィルソン株や縄文杉他にも屋久杉や苔が沢山見れます♡
距離は長いし大変ですが達成感はあります。
雨の日は帰りのバスにクーラーを付けないで欲しいと思いました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2022/10/30 |
| Activity Date: | 2022/10/26 |
Reviewed by: やくちゃん
I participated in a course that takes you from Taiko Rock to Jomon Sugi in one day! I'm glad I was able to visit both spots. However, the guide's pace was very fast, and I struggled to keep up. I couldn't enjoy the scenery and ended up looking down the whole time. The guide's pace was so quick that even tying my shoelaces or stopping briefly to look at the view made me lose sight of the group. There were many conversations about it being the fifth consecutive workday and wanting to catch the bus back at a certain time, which made it feel like everyone was just eager to get back quickly. I had imagined a trekking experience where I could enjoy nature, but it turned out to be a very exhausting trek, which was quite disappointing.
太鼓岩から縄文杉を1日で回るコースに参加しました!2つのスポットを回れてよかったです。しかし、ガイドさんのペースがとても早く、着いて行くのに必死でした。景色を堪能できず最後まで下ばかりを向いて終わってしまいました。ガイドさんのペースは靴紐を結んでいたり、少し止まって景色を見るだけでも見失ってしまうほど早かったです。始めの時点で今日で5連勤目だとか、帰りのバスは何時のには乗りたいといった会話が多く、自分が早く帰ることに必死でした。
自然を堪能しながらのトレッキングを想像していましたが、ただただ疲れ果てたトレッキングになってしまったのがとても残念です。
Dear Yaku-chan,
Thank you for choosing VELTRA among the many travel companies available.
I sincerely regret that we made you feel disappointed during your precious time in Yakushima. On behalf of the operating company, I apologize for the lack of consideration and attentiveness from our guide.
While the magnificent nature of Yakushima is certainly a highlight, I believe that the enjoyment of the tour is greatly influenced by the guide. We will remind the local operating company that the attitude and response of the guide can significantly alter our customers' memories and impressions of their trip. We will strive to provide guidance and training to ensure that all customers visiting Yakushima can enjoy their experience to the fullest.
We will continue to work with the operating company to provide activities that consistently meet your satisfaction, and we hope you will consider using our services again in the future.
Thank you very much for taking the time to share your experience.
VELTRA Customer Service
Travel Consultant
やくちゃん様
数ある旅行会社の中からVELTRAをご利用いただきありがとうございます。
屋久島での貴重なお時間にも関わらず、残念なお気持ちにさせてしまいましたこと大変心苦しく感じております。
ガイドの配慮、細やかな心遣いが足りておりませんでしたこと、催行会社に代わりお詫び申し上げます。
ツアー中に見られる、感じられる屋久島の大自然はもちろんですが、大前提としてツアーをお楽しみいただけるかどうかはガイドによって大きく左右されるものかと存じます。
現地催行会社には、ガイドの態度や対応によりお客様のご旅行の思い出や印象が大きく変わってしまうことを再度認識し、屋久島へご旅行されるお客様皆様に心より楽しんでいただけるご案内、ガイドの育成に努めるよう指導してまいります。
今後も催行会社とともに、常にご満足いただけるアクティビティの提供に努めてまいりますので、またの機会にもご利用いただけましたら幸いです。
この度は貴重なお時間を割いて体験談のご投稿をいただき誠にありがとうございます。
VELTRA カスタマーサービス
トラベルコンサルタント
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2022/10/29 |
| Activity Date: | 2022/10/28 |
Reviewed by: ぞうさん
Knowing it would be a 10-hour round trip, I prepared by hiking and running in the nearby mountains. The guide shared knowledge about Yakusugi trees, other natural plants, animals, and the history of Yakushima while we walked, and although it was long, it felt like we reached Jomon Sugi in no time. The guide was very interesting, and the people in my group were around the same age, making it easy to talk. I really enjoyed my time without feeling lonely, even though I participated alone. I was worried about the restroom situation, but it was fine as long as I went at designated spots. They provided each person with a seat for sitting. We traveled to and from the trailhead by large bus. On the way back, a few people felt unwell due to fatigue and the release of tension. It seems wise to take motion sickness medication and stay hydrated until returning to the lodge.
往復10時間と知り近くの山に登山したりランニングしたりして臨みました。ガイドさんが歩きながら屋久杉やその他の自然植物、動物、屋久島の知識等を話してくれ、長かったけどあっという間に縄文杉に辿り着いた感覚でした。とても面白いガイドさんで、一緒のグループになった人たちも年齢が近く話しやすく、一人で参加しても孤独感なく本当にいい時間を過ごせました。トイレが心配でしたがある場所で行っておけば大丈夫でした。座る用のシートを一人一枚貸してくれます。大型バスで登山口を往復しました。帰りは疲れや緊張感の解けで具合が悪くなる人が数名いました。酔い止めを飲んだり、水分をとったり宿に帰るまで気は抜かない方がよさそうです。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/10/29 |
| Activity Date: | 2022/10/27 |
Reviewed by: かおり
I visited Yakushima for the first time, a place my friends and I had talked about wanting to go for about ten years. I joined a tour to see Jomon Sugi. It was an early morning departure, and it was a full-day tour, but I had a truly memorable and valuable experience.
I heard from the guide that the retirement rate during the tour is relatively high when someone from the same tour group had to retire. I believe it’s important not to underestimate the challenge just because you’re joining a tour; proper preparation, such as training your legs and back by walking beforehand or climbing a nearby mountain, is essential to reach this destination. I highly recommend visiting at least once in a lifetime.
10年程前から友人といつか絶対行きたいと話していた屋久島へ初訪問。こちらのツアーにて縄文杉を観に行きました。早朝からの出発、1日がかりのツアーでしたが、とても思い出深い貴重な体験ができました。
同じツアーに参加の方がリタイヤされた際、実際ツアーでのリタイヤ率は高めとガイドさんにも伺いました。ツアーに参加するからと甘く考えず、きちんとある程度は事前に歩いて足腰を鍛えたり、近くの山を登ってみるなど準備をしてこそたどり着ける場所だと思います。一生に一度は是非観に行くことをお勧めいたします。
| Rating: | |
|---|---|
| Packages: | 靴・レインコート・バックパック付き!充実セットプラン |
| Attended as: | Friends |
| Posted on: | 2022/10/28 |
| Activity Date: | 2022/10/09 |
Reviewed by: なのに
Even beginners in mountain climbing can enjoy it. It's helpful that they can pick you up since the trailhead is far from the accommodation. Also, we will be active for about 12 hours, but having a guide made it possible to continue walking happily.
登山初心者も楽しめました。
宿から登山口まで遠いので、ピックアップしてもらえるのは助かります。
また、12時間ほど活動することになりますが、ガイドの方がいるからこそ、楽しく歩き続けることができました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/23 |
| Activity Date: | 2022/09/26 |
Reviewed by: ナッキー
This tour is quite physically demanding. Of course, you will receive communication from the tour operator in advance. However, it seems that if you misjudge your physical condition, you may end up unable to move due to illness or injury. The schedule is also tight, and I felt like I was being rushed along by the guide. I was scolded for not having a protector for my trekking poles, which was not mentioned in the prior communication. Caution is necessary. To fully enjoy the beautiful nature and scenery, I recommend being well-prepared physically.
体力的に結構厳しいツアーです。
もちろん、事前にツアー運営会社から連絡あります。ただ自分の体力を見誤ると体調不良や怪我で動けなくなることがよくあるツアーだそうです。スケジュール的にも厳しく、ガイドさんに追い立てられるように引っ張られました。
トレッキングポールはプロテクターが無いと使えないと怒られました。事前の連絡では記載なかった事です。注意が必要。
せっかくの大自然、景色を堪能するには体力を十分つけて臨むことをお勧めします。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/10/21 |
Reviewed by: やまがたより
We were blessed with good weather and were able to see the slightly misty Jomon Sugi. I participated alone and was quite anxious about whether I could make it to the top based on the experiences I heard. I usually don't exercise much, only going hiking once a year. I prepared my stamina with an hour of running for a month beforehand.
There were four of us: one female student and two other women. The guide kept us engaged with quizzes and explanations about the spots, which helped us focus less on the walking, so it felt like we arrived much quicker than I expected! (The quizzes were difficult, and my brain was tired.)
The guide took a lot of photos, using wonderful angles and techniques, and thanks to that, we were able to capture some great shots with the trees. Honestly, watching other guides, I thought, "We really hit the jackpot." So, I believe it depends on luck. Each guide must have their own unique qualities!
It’s truly impressive how the guides can keep talking while carrying heavy loads! For lunch, we were treated to pork miso soup, which was so delicious that it could be said the guide fee was worth it just for that!
As mentioned in the reviews, it was indeed at a fast pace, but thanks to that, we didn’t have to wait for the restroom, could take our time for photos at Jomon Sugi, and boarded the return bus without waiting. If you push yourself, you will definitely get your money's worth!
I also think the number of participants, their stamina differences, and personalities were just right this time. (Most of the quizzes were answered by the excellent members.)
I had heard of Jomon Sugi, but it still felt far away (≡ε≡;). I wished I could get closer to truly appreciate its size. However, the guide mentioned that even they rarely get to touch it, so I guess it can’t be helped (tears). Therefore, the most moving part was at the place of the deity, Okotojin.
I debated whether to rent trekking poles, but I think not many people were using them. It seemed more practical to use my hands for a lot of four-legged walking, so they might actually be a hindrance. Gloves were much more useful.
I usually wear high-cut trekking shoes, but this time I rented mid-cut ones in Yakushima, which made me anxious. However, since the Jomon Sugi trek has many trolley paths, it seems that high-cuts can cause blisters due to the edges. I realized that it’s best to learn from those who know the mountain well and adjust accordingly.
天気にも恵まれ少し霧掛かった縄文杉を見る事ができました。
1人参加で体験談を聞いた限り、ちゃんと登り切れるかかなり不安で挑みました。
普段運動はせず、年に1回山登りをする程度。
1ヶ月前から1時間のランニングで体力の準備はしました。
女子学生さん1人と、女性2人組との4人メンバでした。
ガイドさんは終始、クイズを出したり、スポットの説明をしてくださり、歩くことに集中しすぎず進む事ができたので、思っていたよりもあっという間に着いちゃったなと言う印象でした!(※クイズは難しくて頭は疲れました)
写真もいっぱい撮ってくださって、しかも素敵なアングルや撮影技術を駆使して撮ってくださり、お陰で木霊も出て来てくれて一緒に写真を撮る事が出来ました(*´︶`*)♡
正直、自分達以外のガイドを見てると、「自分達は大当たりだったんだな」と思いました。なのでやはりそこは運次第だと思います。きっとそれぞれのガイドさんにそれぞれの持ち味があるんだと思います!
でもあんなにずっと喋り続けながら重い荷物を持って歩けるガイドさん達は本当にすごいです!
ランチでは豚汁をご馳走してもらいました!この為のガイド料と言っても過言でないぐらい美味しかったです!
口コミにあるように確かにハイペースではありましたが、お陰でトイレは並ばずに入れたし、縄文杉のところでゆっくり写真は撮れたし、帰りのバスも待つ事なく乗れたし。頑張ればちゃんとお釣りが来ます!
あとはツアーメンバーの参加人数や体力差やキャラクターも今回は丁度良かったんだろうなと思いました。(クイズはほとんど優秀なメンバーさん達に答えてもらいました)
縄文杉は知ってはいましたが、やっぱり遠かったぁ(≡ε≡;)
もっと近くに行って大きさを実感したかったなぁと思っちゃいます。
でもガイドさんでも触れる事は滅多にないとの事なので、仕方がないんだろうなー(涙
なので、1番の感動は乙事主様のところでしたね!
ストックをレンタルした方がいいか悩みましたが、使ってる人はあまりいなかったと思います。それよりも手を使って四足歩行になる事が多いので、逆に邪魔かな。グローブの方が重宝しました。
トレッキングシューズはいつもハイカットを履いているのですが、今回は屋久島でレンタルしたところミドルカットが来て不安になりました。でも縄文杉トレッキングはトロッコ道が多いのでむしろハイカットだと縁で靴擦れを起こしてしまう人がいるそうです。やはりその山を知り尽くしている人に教えてもらって合わせるのが良いんだなと思いました。
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/10/21 |
Reviewed by: ちゃー
It was easier than I imagined since there weren't as many steep slopes (we climbed quite a bit by bus at first), and we took breaks and stopped for photo spots! The guide took great photos at key points, and of course, we heard various explanations about the Yakusugi and Yakushima. They also managed the pace well, so I'm really glad I joined the tour! The main Jomon Sugi is currently surrounded by a lot of grass and plants, so you can't see the base... I heard they are currently applying for permission to clear the vegetation. However, there are plenty of Yakusugi trees along the way, and I was satisfied being able to see and touch them up close.
休憩や写真スポットで立ち止まったりするのと、急勾配が思ったよりなかったので(最初バスでかなり登りました)想像よりも楽でした!
ガイドさんも要所でいい感じに写真を撮ってくれ、もちろん屋久杉や屋久島の説明も色々聞けて、ペース配分もしっかりしてくれるので、やはりツアーに参加してよかったです!
メインの縄文杉は今は足元にかなりの草木が生い茂っていて根元が見えず、、、国に草木の伐採の申請中だそうです。でもそこまでにも屋久杉は沢山あって、近くで見れたり触れたりするので満足です。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/10/15 |
Reviewed by: べあー
I was worried about being a burden to the other participants since I don't exercise regularly, but it went smoothly without any issues. Beyond Tsuji Pass, the trail became particularly challenging and difficult to climb, and going down felt a bit like an obstacle course, but as long as you are careful, it's completely manageable. The view from Taiko Rock was amazing. I'm glad I participated.
At the mossy forest, eating and drinking are prohibited, and despite the posted notice, I saw a family and a foreign woman eating, which was very disappointing. It might be helpful to make the "no eating" signs more visible, especially in areas like the benches.
The restroom at the hut had a notice asking not to put toilet paper in the toilet, but I think it's easy to overlook. I almost ended up putting paper in the toilet. Many people might have the habit of wiping the toilet seat before sitting down, so I thought it would be good to have a notice before entering the restroom stalls as well.
日頃運動していないので、他の参加者さんに迷惑を掛けないか心配でしたが、特に問題なく行けました。辻峠から先は特にハードというか登りにくい道が続き、おりる時もアスレチック感がありましたが、気をつければ全く大丈夫でした。太鼓岩からの眺望はすばらしかったです。参加して良かったです。
苔むす森では飲食禁止で、その注意書きの掲示があるにも関わらず飲食しているマナーの悪い家族連れと外国人女性を見かけ、とても残念でした。ベンチみたいな所にも、大きく飲食禁止をもっとわかりやすく明示してもいいかもしれません。
小屋のお手洗いはトイレットペーパーを便器に入れないようにとの注意書きがされていましたが、気づきにくいと思います。危うく便器にペーパーを入れそうになりました。便器を拭いてから座る習慣の人達も多いでしょうし、お手洗い個室に入る前の所にも注意書きがあればいいのになと思いました。
| Rating: | |
|---|---|
| Packages: | 靴・レインコート・バックパック付き!充実セットプラン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/10/19 |
Reviewed by: ふじふじ
It turned out to be a trekking experience in heavy rain. However, since Yakushima is known for its frequent rain, I accepted that as unavoidable. The trek to Jomon Sugi was more exhausting than I had imagined. After the schedule was set, I worked on my physical fitness by going hiking on weekends and managed to lose quite a bit of weight, but it was still tough.
Nevertheless, I reached Jomon Sugi without giving up along the way and was satisfied to return around the scheduled time. However, the guide who accompanied us was quite harsh, saying things like, "You're not prepared," and "If you're not confident in your stamina, you should hire a private guide. In a tour, you'll hold everyone back." While I understand the validity of their comments, I wish such warnings had been more prominently included in the recruitment details. Hearing that while already participating was frustrating.
Additionally, one of the other female participants expressed a need to use the restroom during the trek, which caused a slight delay, and the other participants commented, "It's troublesome when group actions are disrupted." She might have felt sorry for holding everyone up, but needing to use the restroom is a natural bodily function. Being told that made it difficult for anyone to say, "I need to go to the restroom."
In the end, I am grateful that I was able to reach the goal, but it is also true that I felt a bit disappointed. I wrote this review hoping that future participants won't have to experience similar feelings.
土砂降りの中のトレッキングとなりました。
ただ屋久島は雨が多いらしいので、それは仕方ないと諦めてました。縄文杉までのトレッキングは想像していた以上にしんどかったです。
予定が決まってから、週末に山歩きに行くなど体力作りをし、体重も自分なりにはかなり減らして挑みましたが、それでも辛かった。
でも途中で挫折することなく縄文杉まで辿り着き、時間通りぐらいに戻って来れたので満足です。
ただ、ついてくださったガイドさんがかなり辛口で
「準備不足だ」「体力に自信がないなら専属ガイドを雇うべき。ツアーだと足を引っ張る」だの散々言われて、楽しみに参加した気持ちがベッコリ凹みました。おっしゃることはごもっともですが、それなら募集要項にもう少し目立つようにそのような注意書きを入れておいてほしかったです。
既に参加している最中に言われても…
その上、他の参加者の女性が1人、途中でトイレに行きたいと申し出て、少し足止めになった際に他の参加者の方々に「団体行動を乱されると困りますよね」と言われてました。
待たせてるから申し訳ないと思ったのかもしれませんが、トイレなんて生理現象。なのにそんな言い方されたらもう「トイレに行きたい」と言い出せなくなってしまいます。
最終的にゴール出来たので感謝はしていますが、少し残念な気持ちになったのも事実です。
今後参加される方がそんな思いをしなければいいなと思い、感想を書かせていただきました。
Dear Fujifuji,
Thank you for choosing VELTRA among many travel companies.
We are truly sorry to hear that your trip to Yakushima, which should have been enjoyable, left you feeling disappointed. On behalf of the operating company, I apologize for the lack of consideration and attention from our guide.
The journey to Jomon Sugi can be challenging, but it is the responsibility of our guides to convey the charm of Yakushima to our guests and ensure that they can enjoy a safe and memorable experience. Unfortunately, the guide's basic attitude was clearly lacking, and we take this situation very seriously.
Moving forward, we will focus on fundamentally improving our guides' approach and methods to ensure customer satisfaction. If we do not see improvements in the guide's attitude, and if we receive feedback from other customers, we will consider prohibiting their involvement in tours booked through our company.
Thank you very much for taking the time to share your valuable experience with us despite your busy schedule.
VELTRA Customer Service
Travel Consultant
ふじふじ様
数ある旅行会社の中からVELTRAをご利用いただきましてありがとうございます。
本来ならば楽しいはずの屋久島へのご旅行にも関わらず、残念なお気持ちにさせてしまい弊社も遺憾に思っております。
ガイドの配慮、細やかな心遣いが足りておりませんでしたこと、催行会社に代わりお詫び申し上げます。
縄文杉までの道のりはハードな面もございますが、ガイドは、屋久島へお越しのお客様へその土地の魅力を伝え、安全第一に楽しさや感動を覚えていただけるようご案内することが責務であるにも関わらず、プロのガイドとして明らかに基本的な姿勢が欠けており、催行会社としても今回の事態、ガイドの態度につきましては重く受け止めております。
今後は根本的なガイドのあり方、ご案内方法も含めお客様にご満足いただけるガイドの育成に更に注力してまいります。
ガイドの態度の改善が見られず、万が一、他のお客様からもご意見を頂戴した場合は、
弊社を通じてお申し込みいただきましたツアーへの起用を禁止する等も見据え、今後の動向を観察してまいります。
この度はお忙しい中、貴重なお時間を割いて体験談のご投稿をいただき誠にありがとうございます。
VELTRA カスタマーサービス
トラベルコンサルタント
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/20 |
| Activity Date: | 2022/10/14 |
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Reply from activity provider
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Dear Customer,
Thank you for always choosing VELTRA.
We sincerely apologize for the distress you experienced during your trip to Yakushima. We are deeply sorry to hear that there was an issue with the hiking boots you brought, which resulted in an injury. We recognize that it was necessary to continuously check the condition of your hiking boots and ensure that you were not injured during the descent. We apologize on behalf of the tour company for the lack of care and attention from our guide.
We have communicated to the guide responsible on the day of your trip about the disappointment caused to you, and we have reported that we will provide strict guidance for future quality improvements based on your feedback.
We will continue to strive to provide activities that ensure your satisfaction in collaboration with the tour company, and we hope you will consider using our services again in the future. Thank you very much for taking the time to share your experience.
VELTRA Customer Service
Travel Consultant
お客様
いつもベルトラをご利用いただきありがとうございます。
この度はせっかくの屋久島へのご旅行にも関わらず、ご不安な思いをさせてしまい申し訳ございません。
ご持参されていらっしゃった登山靴に不具合があり、お怪我をされてしまったとのことで大変心苦しく感じております。
下山の際にも随時、登山靴の状況やお客様にお怪我等ないか、ケアとヒアリングが必要であったと認識いたします。
ガイドの配慮、細やかな心遣いが足りておりませんでしたこと、催行会社に代わりお詫び申し上げます。
当日の担当ガイドへは、せっかくのご旅行にいらしたお客様へ残念な思いをさせてしまったこと、このようなご指摘をいただいたことを通達し、今後の品質改善のため厳しく指導したとの報告を受けております。
今後も催行会社とともに、常にご満足いただけるアクティビティの提供に努めてまいりますので、またの機会にもご利用いただけましたら幸いです。
貴重なお時間を割いて体験談をご投稿いただき誠にありがとうございました。
VELTRA カスタマーサービス
トラベルコンサルタント