Thank you for your feedback! It's very important for us. Aurora Borealis is a natural phenomenon, that means we unfortunately are not able to affect on this. Its intense depends on solar activity. Most of the beautiful photos from the internet were taken during geomagnetic storms, that happens not so often and camera always sees better and stronger Northern Lights than our eyes. Anyway we are glad you enjoyed the program and the company around the fire. Thank you for sharing your beautiful photos with us!
Kind regards, Maria/Lapland Safaris

Thank you for the extensive review! We are extremely happy that you had such a great time on our excursion and even got to see the northern lights. Hopefully we will see you again one day! Br. Lapland Safaris Rovaniemi

この度はご参加いただくことが出来ずに弊社としましてもとても残念に感じております。
催行会社に確認しましたところ、ピックアップのお車は20:25にGrand Hotelにお迎えにあがっていたとのことです。しかしながら、ホテルが工事中だったとのことで、車両侵入可能な出口でのお迎えとなったと報告があり、異なる出口でお待ちいただいていた可能性があるとのことです。ホテル工事に伴う行き違いにより、ご参加いただけませんでしたこと、弊社としましても心苦しく感じております。
当日、催行会社宛にお電話をいただいておりましたら他のご提案が出来る可能性もございます。ピックアップが来ない場合には、現地でご連絡いただけますと幸いです。
今回は残念ではございますが、またのご利用お待ちしております。

VELTRA カスタマーサービスチーム

Thank you for the review!

We are glad to hear that you still had a good time even though you did no get to see the northern lights. Here in Lapland the weather can change really fast so it's difficult to say in advance how the weather will be during the excursion. For this reason, we don’t cancel the departures due the weather conditions as it may change even during the excursion. Hopefully we can see you again someday!

Hi! Thank you for the review! Amazing to hear that you managed to see some northern lights even though it was a cloudy day. As you said northern lights are natural phenomenon and you can never know if you will see them. We are also glad that you had great time with our guide on the river. Hopefully we will see you again some day!

Br. Lapland Safaris Rovaniemi

Hi.

Great to hear that you have enjoyed our safari and were lucky enough to see some green in the sky even though it was cloudy! Hopefully we will see you again some day!

Br. Lapland Safaris Rovaniemi

Dear Maiko,

Thank you for your lovely review!
We are happy to hear you have enjoyed your experience, even if the Aurora wasn't visible.

Hopefully you will visit us another time and try your luck with the Auroras again.
Wishing you a lovely day!

Kind regards
Emmi
Lapland Safaris Rovaniemi

Hi.

We are sorry to hear that you did not have the best time on our excursion. Here in Lapland the weather can change really fast so it's difficult to say in advance how the weather will be during the excursion. For this reason, we don’t cancel the departures due the weather conditions as it may change even during the excursion. Hopefully we can see you again here one day.

Br. Lapland Safaris Rovaniemi

Hi, Thank you for your lovely feedback! We are super happy that you had a great time with us, even though you didn´t see any auroras. We really appreciate all the feedback we can get and hopefully we will see you again in the future. with best regards Meri / Lapland Safaris Rovaniemi

Greetings from Lapland Safaris!

Thank you for this 4 star review, we are really happy to hear that enjoy the safari.
We are glad to hear that you were able to see the auroras and catch them to the picture.

Best regards
Lapland Safaris/ Saana

Thank you for your feedback!

It is very important to us to get an honest opinion from our customers in order for us to better our products further.

First of all I am very sorry you did not see the Aurora Borealis during your safari. You are correct in saying that it cannot be helped, since the northern lights are a natural phenomenon and we can never guarantee that you will see the aurora.

The program at the Aurora Borealis Camp lasts for 2 hours, so unfortunately it is not possible to get the ride away from there before that.

I hope that all in all you had a lovely vacation in Lapland and you gained beautiful snowy memories from your travels!
If you are interested in having a further conversation about your experience, you can contact us at info@laplandsafaris.fi

Wishing you a lovely day a head!

Kind Regards
Emmi
Lapland Safaris Rovaniemi

Thank you for your lovely feedback!

I am very happy to hear you have enjoyed your time at the safari even though the Auroras were hiding.
It is true, that since they are a natural phenomenon, you always need a bit of extra luck to be able to see them.

Hopefully we will have a chance to meet you again in Lapland!

Best regards
Emmi
Lapland Safaris Rovaniemi