Dear ソラママ,

Thank you so much for sharing your experience! We’re delighted to hear that you and your family were able to enjoy the beauty of Toledo and Segovia in a single day, and that the charm of both cities made the tour memorable despite the language barrier. We really value your suggestion about offering a Japanese-speaking option, and your comment about the meeting point will also help us improve. We hope to welcome you again on another adventure!

Kind regards,
Ramos
Amigo Tours

この度はみゅうツアーをご利用いただきありがとうございます。楽しい時間を過ごしていただけとのことで大変うれしく思います。
知識豊富なガイドの解説が、お客様の旅の思い出をより豊かなものにするお手伝いができたのであれば幸いです。また機会がありましたらぜひお声がけください。みゅうマドリッドスタッフより

Dear なっぴー,

Thank you so much for sharing your thoughtful review! We’re very happy to hear that you enjoyed the tour, found the explanations helpful, and appreciated both the organization and the recommendations from the guide. It’s great that you had such a memorable time in Toledo and Segovia, and even discovered traditional food and local crafts. Thank you also for your tip about taking photos during the walking tour – future travelers will surely appreciate it!

Kind regards,
Ramos
Amigo Tours

Dear ぷゆみ,

Thank you for sharing your thoughts in such detail. We're glad you enjoyed the guide’s warmth and that the local cuisine made a strong impression—few things top a good cochinillo and gazpacho! We regret that the time at the aqueduct felt rushed, and your comments about the workshops and pacing are very helpful. We’ll keep working to strike the right balance between sightseeing and experiences.

Warm regards,

The Amigo Tours Team
Ramos.

ユチコさ～ん！

マドガイドの「セゴビア市内観光」にご参加いただきありがとうございました！

またまた素敵な体験談を～！かんしゃのことばもありません！ありがとうございます！U_U
セゴビアって、本当にいい街でしょう？町中に独特の雰囲気が漂っていて、トレドとひと味違いますよね？

素敵なお二人、またスペインにいらしてくださいね！お待ちしています！♡♡♡


よろしくお願いしま～す！


ペドロ・フェルナンデス　　拝

Dear TAKK,

Thank you for your honest feedback. We're delighted to hear that you enjoyed exploring both Toledo and Segovia at a relaxed pace—two cities rich in history and charm. We're sorry to learn that the restaurant experience didn’t quite meet expectations due to the crowd at the guide’s recommended spot. Your input is valuable, and we’ll keep looking for ways to ensure smoother dining options on future tours.

Warm regards

The Amigo Tours Team
Ramos.

Dear みかん,

Thank you very much for your kind and detailed review. We’re happy to know that, despite the language challenge, you were able to enjoy a memorable day filled with stunning sights like the aqueduct in Segovia and the castle that inspired Snow White. It’s great that the visit to the souvenir shop was relaxed and comfortable too.

We truly appreciate your suggestion regarding photo time at the aqueduct—we understand how important that moment is, and your feedback will help us improve future schedules. And thank you as well for your practical tips for fellow travelers; they make a real difference.

Warm regards

The Amigo Tours Team
Ramos.

Dear れい,

Thank you for taking the time to share your experience in such detail. We're sincerely sorry to hear that your tour day was disrupted by miscommunication and difficulties reconnecting with the group. We deeply regret the stress this caused and are especially concerned about your interaction with our phone support—this is not the experience we strive to offer. Your comments regarding the guide’s volume and pace are also important, and we will review them carefully with our team to prevent similar situations.

We truly value your recommendation for fellow travelers who may face language barriers, and we understand the importance of clear, multilingual support. Your feedback will be taken seriously as we continue working to improve both our tours and our service response in moments when our guests need us most.

Warm regards

The Amigo Tours Team
Ramos.

Dear とにー,

Thank you for sharing such a special memory from your honeymoon. We're honored you chose to spend one of your days in Spain with us, exploring the incredible cities of Toledo and Segovia. It’s lovely to hear that the guide’s historical insights made the tour even more engaging, and that the breathtaking views of Toledo left a lasting impression.

Your practical tips are very much appreciated—comfort and punctuality definitely go a long way in making the day smooth and enjoyable.

Warm regards

The Amigo Tours Team
Ramos.

Dear もちこ,

Thank you so much for your thoughtful review. We're thrilled that the tour suited your busy schedule while still offering a rich experience across multiple destinations. It’s great to know that, even with limited time, you felt the sightseeing was well-balanced and rewarding.

We truly appreciate your comments about the safety and communication measures—we take punctuality and headcounts seriously, and it's reassuring to hear you felt cared for throughout the day. Your insight about the souvenir stop is also noted; we aim to balance comfort breaks with a seamless itinerary, and your understanding means a lot.

Thanks as well for the helpful tip regarding early-morning meeting logistics—your advice will certainly help others feel more prepared.

Warm regards

The Amigo Tours Team
Ramos

Dear ゆりやん,

Thank you very much for your fantastic feedback! We're so glad to hear that you enjoyed the tour visiting Toledo and Segovia with us :)

We look forward to welcoming you again for another memorable experience.

Best regards from the entire Amigo Tours Quality team. Renata

Dear Customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that our clear meeting instructions and bilingual guide with a great sense of humor made your experience enjoyable and stress-free.We can’t wait to welcome you back on another tour.
Best Regards from Amigo Tours.
Daniela

Dear みい,
Thank you for sharing your experience with us. We're glad that you found the tour well-organized and enjoyed the time spent in Spain's beautiful heritage sites :). We apologize for any confusion caused by the directions and language issues and appreciate your understanding. Your feedback helps us improve, and we're pleased that overall, the tour added value to your trip.

Best regards from the entire quality team at Amigo Tours. Chelsea

Dear Kai,
Thank you for sharing your experience! We’re delighted you enjoyed exploring Spain and interacting with fellow travelers from around the world. It's great to know that our guide’s humor added to the experience and helped you appreciate Spain's beauty and culture :).

Best regards from the entire quality team at Amigo Tours. Chelsea

Dear baidoudou,
Thank you for sharing your detailed experience with us! It's great that you appreciated the beautiful sights of Toledo and Segovia and the flexibility offered during the trip. Your feedback is very valuable. We’re committed to providing a memorable and well-organized experience for all our guests.

Best regards from the entire quality team at Amigo Tours. Chelsea

Dear RIE,
Thank you for sharing your experience with us. We're delighted to hear you enjoyed the stunning views and the opportunity to capture memorable photos in Toledo and Segovia. We appreciate your understanding. Your feedback about the pace and language is valuable, and we'll take it into account to improve our services.

Warm greetings from the entire quality team at Amigo Tours. Chelsea

Dear Ironcat1964,
Thank you for your feedback! We’re pleased to hear that our guide's English and expertise in Spanish history enhanced your experience. We strive to accommodate all our guests and appreciate your understanding.

Warm greetings from the entire quality team at Amigo Tours. Chelsea

Dear キエミサ,
Thank you for your feedback. We’re sorry to hear that the Toledo visit and factory tour didn't meet your expectations. However, we’re glad you enjoyed Segovia and its beautiful views.

Warm greetings from the entire quality team at Amigo Tours. Chelsea

Dear Kino,
Thank you for your detailed feedback. We’re glad you enjoyed the tour and appreciated Kate’s efforts. Your points are noted. We’ll strive to make future experiences even better.

Warm greetings from the entire quality team at Amigo Tours. Chelsea

Dear ひめりん,
Thank you for sharing your experience. We're sorry to hear about the confusion at the beginning of your tour. Your feedback is invaluable, and we will address it to improve our service. We're glad to know that you enjoyed the tour itself. Warm greetings from the entire quality team at Amigo Tours. Chelsea