Dear Eii,

Thank you for participating in our tour the other day. We are very pleased to hear your title "It was educational!" Thank you.

I believe that by visiting both Shirakawa-go and Gokayama, you were able to feel the differences between the two villages, even though they are both World Heritage sites. In that regard, it must have felt like a great value.

Thank you for sharing your experience.

White Ring Co., Ltd.

Thank you for using our charter taxi service. We are very pleased to have been able to help create wonderful memories of Ishigaki Island. Please do visit Ishigaki Island again. We look forward to seeing you.

Ishigaki Island Yaeyama Tourism Service

Dear Mayomayo,

As you mentioned in your feedback, this tour provided ample time, allowing for a leisurely stroll through the UNESCO World Heritage site of Shirakawa-go. Unlike what you may have imagined before your visit, I believe you were surprised to enter the gassho-zukuri houses, enjoy the local cuisine, and purchase souvenirs. It seems you had various experiences and discoveries. The weather was also nice, and I hope you were able to take many memorable photos.

Reading your account, I felt it was an ideal way to spend the day. I am very pleased as well.

As we conclude, thank you for participating in our tour.

Staff: Kuroda

Dear Nobi,

Thank you for participating in our tour the other day. Travel is fascinating, and even when visiting the same place, there are always mysterious new discoveries depending on the day's temperature and weather. As you mentioned in your experience, being there in person allows you to feel things differently, and sometimes you have unexpected experiences, including the food, which makes you want to return again.

The photos you sent are wonderful; the color of the clouds above the village is very enchanting. The irori at the Kanda family home usually doesn't have a fire, but on that day, the flames illuminated the dark room, creating a rare image.

We encourage you to visit in a different season. There will definitely be new discoveries waiting for you. Lastly, we appreciate your recommendation of our tour.

White Ring Co., Ltd.

Thank you very much for participating in the tour.

On this tour, there will be no tour guide accompanying you, and upon arrival at each island, a local guide will assist you. We have provided this information on the tour page and will also inform you during the gathering on the day of the tour to ensure everyone understands. To facilitate smoother guidance on-site, we, along with the operating company, will continue to strive for further service improvement. Thank you for taking the time to share your valuable experience.

VELTRA Customer Support Team

Dear Mr. Mitsu Nakajima,

Thank you for using VELTRA.

We sincerely regret that your trip, which should have been enjoyable, turned out to be unpleasant. On behalf of the operating company, I would like to extend our heartfelt apologies.

Upon confirming the situation with the operating company, it was verified that, as you reported, the driver became overly concerned about time, which resulted in rough driving. We recognize that prioritizing your safety should have been our utmost concern, and we acknowledge that this created an uncomfortable environment, which is a serious issue for us.

The local operating company has reported that they will strengthen their collaboration with the bus company and conduct thorough retraining. They will also remove this tour operator from handling our tours until improvements are made.

Additionally, we take seriously the fact that you experienced discomfort, and we acknowledge that the guide clearly lacked the basic attitude expected of a professional. The operating company is aware that they are assisting with a once-in-a-lifetime trip and will be instructed to provide heartfelt guidance.

Thank you very much for taking the time to share your valuable feedback despite your busy schedule.

VELTRA Customer Service
Travel Consultant