Reviewed by: HKL
I had my parents join the tour I participated in during my first trip to Okinawa. They were very satisfied with the Churaumi Aquarium. I believe this tour is a must for anyone's first trip to Okinawa.
自分が初沖縄旅に参加したツアーを両親来日時にも参加させました。
やはり美ら海水族館に大満足していました、
初沖縄はこのツアーは必須だと思います。
| Rating: | |
|---|---|
| Packages: | 【3月31日まで】万座毛・御菓子御殿・ナゴパイナップルパークコース<那覇発> |
| Attended as: | Couples |
| Posted on: | 2023/05/19 |
| Activity Date: | 2023/05/12 |
Reviewed by: なかちゃん
I visited ANA's training facility.
I was able to see the training of various professions, and it became clear that many people are involved with the airplanes we often see without thinking. I particularly understood the importance of teamwork.
During the tour, it felt as if I was listening to announcements in an airport. I also think the guide did a great job creating a good atmosphere.
anaの研修施設を見学しました。
様々な職種の訓練の様子をみることができて
普段何気なく見ている飛行機には様々な人が関わっており、
特にチームワークを大事にされていることがよく分かりました。
ツアーの中では、まるで空港の中でアナウンスを聞いているようでした。ガイドさんが良い雰囲気を作って頂いたのもよかったと思います。
| Rating: | |
|---|---|
| Packages: | 【3月まで】一般ツアー |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/19 |
| Activity Date: | 2023/05/15 |
Reviewed by: あきこ
The weather was very nice, and I was able to enjoy the places I wanted to visit and the scenery I wanted to see! I would like to take my time exploring the places I liked on my next trip. ^_^
とても良いお天気で、行きたい所や見たい景色を楽しむことができました!
今回気に入ったところを、次の旅行でまたゆっくりまわりたいと思います^_^
| Rating: | |
|---|---|
| Packages: | 【VELTRA限定】竹富島レンタサイクルプラン |
| Attended as: | Couples |
| Posted on: | 2023/05/19 |
| Activity Date: | 2023/05/16 |
Reviewed by: Takachnokachn
I was filled with anxiety as a near-beginner in mountain climbing, considering the early morning departure, the long hours of hiking, and the restroom situation. However, thanks to the guide's accurate advice and support, I was able to meet the impressive Jomon Sugi and return safely. The pre-tour communications were as instructed, which provided a great sense of reassurance. I was healed and overwhelmed by the nature of Yakushima. I had prepared myself for the fact that it is a rainy island, but we were blessed with beautiful weather!
早朝発、長い時間の山登り、トイレ事情に加え、山登りほぼ初心者の私で、不安満載でしたが、ガイドさんの的確なアドバイスとフォローで、感動の縄文杉に会って、きちんと帰ってきました。
事前の諸連絡も案内を受けた通りで、とても安心感のあるツアー。
屋久島の自然に癒され、圧倒されました。
雨が多い島とのことで覚悟して行きましたが、
晴天に恵まれて最高!
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/19 |
| Activity Date: | 2023/05/15 |
Reviewed by: ゆうこ
I had a great time! However, I went with my mother, who walks with a cane. At the Churaumi Aquarium, you have to walk from the parking lot to the entrance. Since you also walk around at Nago Pineapple Park, I wouldn't recommend the tour for those with mobility issues. If someone with mobility issues is participating, I think it would be a good idea to contact the tour company in advance.
とても楽しかったです!
ただ、私が行った時は杖をつきながら歩く母と一緒でした。
美ら海水族館は入り口まで駐車場から歩きます。ナゴパイナップルワールドでも園内歩くので、足の悪い方はツアーはオススメできません。
足の悪い方が参加されるのなら、一度観光会社に問い合わせておくといいと思います。
| Rating: | |
|---|---|
| Packages: | 【3月31日まで】沖縄美ら海水族館入館券付きコース |
| Attended as: | Families |
| Posted on: | 2023/05/18 |
| Activity Date: | 2023/05/17 |
Reviewed by: JUN
Thank you for the safe driving and the cheerful guide! When we arrived at the tourist spot, they took us directly to the points of interest, so we didn't get lost.
安全な運転と明るいガイドさんに感謝!
観光地に到着するとポイントの場所まで連れて行ってくださるので迷うこともありませんでした。
| Rating: | |
|---|---|
| Packages: | 【梅田発】昼食・拝観料なしプラン |
| Attended as: | Friends |
| Posted on: | 2023/05/18 |
| Activity Date: | 2023/05/17 |
Reviewed by: tabi
The tour included a comfortable transfer to Inari Shrine via JR, followed by a bus ride, making the travel very easy. However, I felt it was somewhat unkind that there was no explanation provided despite the time being slightly tight. On the other hand, the guide was very kind and attentive to each group, which was impressive. While the explanations about the destinations were clear in both English and Japanese, there were moments when it was difficult to hear the guide, which was a bit disappointing. Overall, I had a satisfying trip and would like to use this service again.
稲荷神社まではツアーでJRによる移動、その後はバス移動で非常に楽々な移動でした。ただ、時間配分が若干押しているにも関わらず、説明が無かったことがやや不親切に思われました。また、ガイドさんは非常に親切で一組一組に寄り添われていたのは印象的でした。ただ、目的地に関しては英語と日本語での説明で分かりやすかったものの、声が聞きづらい点もあり、その点だけ惜しいと思いました。
全体的に満足の行く旅行ができましたのでまた利用させて頂きたいです。
Dear Tabi,
Thank you very much for participating in the LIMON tour. We also appreciate your thoughtful feedback.
We sincerely apologize for any inconvenience caused. Your valuable opinions will be promptly shared within our company, and we will work on guidance and improvements to provide better services in the future. We would be delighted if you could join us for another course if the opportunity arises.
We look forward to welcoming you again.
Sincerely,
Shinkikanko LIMON
tabi 様
この度はLIMONのツアーにご参加いただき、誠にありがとうございます。
ご丁寧な体験談の投稿もありがとうございます。
ご不便おかけし大変申し訳ございません。
お客様よりいただきました貴重なご意見は弊社内で早急に共有するとともに、
今後より良いサービス提供するよう、指導・改善を進めてまいります 。
機会があればぜひ別のコースも、ご参加いただければ幸いです。
またのご参加を心よりお待ちしております。
神姫観光 LIMON
| Rating: | |
|---|---|
| Packages: | <7/31まで>【京都発】昼食・拝観料なしプラン |
| Attended as: | Families |
| Posted on: | 2023/05/18 |
| Activity Date: | 2023/05/15 |
Reviewed by: リリア
The meeting place was only vaguely indicated, and I ended up waiting at a different location, which was disappointing. I think they should provide a clear meeting point. When I called, the Japanese was broken and hard to understand, and I felt deceived. The bus to Takayama also made stops along the way without any explanation, and even though it was a highway, the speed was slow.
待ち合わせ場所がおおまかしか載ってなくて
待ってた所と別な所で
残念でした
ハッキリした待ち合わせ場所を載せるべきだと
思いました
電話しても日本語がカタコトでつうじないし
だまされたと思いました
高山に行くバスも途中停まって
何の説明もないし
スピードも高速なのにゆっくりで
Dear Lilia,
Thank you very much for your participation.
I apologize for any anxiety we may have caused.
We will continue to work hard to provide even better service to our customers,
so we appreciate your continued support.
Sincerely,
O.
リリア様
ご参加いただき、誠にありがとうございました。
不安な思いをさせて、申し訳ありません。
これからも、お客様に更にいいサービスを提供できるように取り組みますので、
どうぞ、宜しくお願い致します。
王
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2023/05/18 |
| Activity Date: | 2023/05/15 |
Reviewed by: しばじょ
It was a trip for two people aged 72 and 79, and from the departure at Ishigaki Port to the return, all aspects of the journey were wonderful. The lunch was also delicious. I unconditionally recommend this tour to anyone considering it.
72歳と79歳の二人旅でしたが、石垣港の出発から帰港まで、全ての行程の内容・対応が素晴らしかったです。ランチも美味しかったです。ツアーを検討されている方に無条件にお勧めします。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2023/05/18 |
| Activity Date: | 2023/05/16 |
Reviewed by: きよちゃん
I was impressed by the amazing facilities that are usually not accessible. In addition to pilots and cabin crew, there are many ground staff who manage equipment and ensure the safety of the aircraft. They strive for improvement through training and practice.
Pilots must take qualification exams for each specific aircraft, meaning they can only fly that particular type. There were many details about the various job responsibilities that I was unaware of.
The explanations were thorough, and there were places to take photos, so I enjoyed it without getting bored.
What was impressive was that the tour started and ended exactly on time!
普段は見れない施設内に設備の凄さに感動
パイロットやCAのほかにもたくさんの
グランドスタッフに設備機器等を管理するスタッフが居て飛行機の安全を確保している。
研修や訓練で日々向上を目指す。
パイロットは、一つの飛行機の資格試験を受けてその飛行機しか飛ばせない。
多々、それぞれの細かい仕事内容が知らないことばかりでした。
説明も丁寧で、写真撮れる場所もあるから飽きずにとっても楽しめました。
スゴイのは、案内時間がピッタリ!始まり、
ピッタリ!終わったこと。
| Rating: | |
|---|---|
| Packages: | 【3月まで】一般ツアー |
| Attended as: | Friends |
| Posted on: | 2023/05/18 |
| Activity Date: | 2023/05/15 |
Reviewed by: nannbanan
It was raining on the day of the event. Walking for a long time in the rain is tough. It would have been better if there were options for those who don't want to walk much. (I walked over 20,000 steps in one day.) The tour guide was from Taiwan and was fluent in three languages, which I thought was impressive.
当日は雨でした。雨のなか長い時間歩くのはきついです。あまり歩きたくない人向けの対応策があれば、もっと良かったです。(1日で20,000歩を超えました。)添乗員は台湾出身とのことで3か国に通じ、レベルは高かったと思います。
Dear nannbanan,
Thank you very much for participating in the LIMON tour. We are delighted to hear that you enjoyed the tour.
We appreciate your kind words about our tour guide! I will make sure to pass them along right away! Thank you also for your thoughtful review of your experience. I read it with great pleasure!
If you have the opportunity, we would be very happy to have you join us for another course.
We sincerely look forward to your next participation.
Sincerely,
Shinkikanko LIMON
nannbanan 様
この度はLIMONのツアーにご参加いただき、誠にありがとうございます。
ツアーで楽しんでいただいたようで嬉しいです。
添乗員へのお褒めのお言葉、有難うございます♪ 早速、申し伝えておきます!
ご丁寧な体験談の投稿もありがとうございます。とても嬉しく拝読いたしました!、
機会があればぜひ別のコースも、ご参加いただければ幸いです。
またのご参加を心よりお待ちしております。
神姫観光 LIMON
| Rating: | |
|---|---|
| Packages: | 【難波発】昼食・拝観料なしプラン |
| Attended as: | Couples |
| Posted on: | 2023/05/17 |
| Activity Date: | 2023/04/25 |
Reviewed by: オレンジめだか
I applied for a sightseeing bus tour for the first time. The departure was at 8:30 AM, which wasn't too early, and we visited Ainokura first.
There were about 20 participants, which was just right. We were able to enjoy sightseeing at a leisurely pace. We could also walk to a high point to take photos.
Next, we visited Shirakawa-go. It was spacious, and there were many dining options available. There were long lines, though. Food sampling was also possible (in fact, we did some food sampling). There were several restrooms as well. The bus parking area was reserved and was probably the easiest place to find.
The tour guide explained things clearly in both Japanese and English. We were able to return to the bus center before 4 PM, which allowed us to make effective use of our time.
はじめて定期観光バスを申込ました。
朝早すぎない8時半出発で、相倉が先に見学でした。
参加者もほどよく20人ぐらいです。
ゆっくり観光できました。高台からも歩いて写真を撮ることが出来ました。
次に、白川郷を見学しました。
広い、食事処もたくさんあります。すごい並んでますが。
食べ歩きも、可能でした。(実際食べ歩きでした)
トイレもいくつもありました。
バス駐車場も、予約されていたそうで一番分かりやすいかも場所でした。
添乗員さんも日本語、英語とわかりやすくせつめいしてくれます。到着(バスセンター)も、4時前にかえってこれるので、時間を有効に使えます。
| Rating: | |
|---|---|
| Packages: | 【9月30日まで】世界遺産 白川郷と五箇山相倉 |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/17 |
| Activity Date: | 2023/05/16 |
Reviewed by: やくしま
The explanations about the history of Yakushima and the formation of its forests were clear and posed no problems. However, during the free talk, I was a bit disappointed by the guide's harsh tone and lack of refinement that came through at times. At one point during a break, the guide said, "This group isn't lively, so shall we move on?" and no one could respond, which made the atmosphere freeze. It seemed like the guide lacked the ability to engage and uplift the group. On the way back on the tram road, I could even hear the guide sighing from the back. It's such a shame for a tour of Jomon Sugi...
Additionally, while other tours had groups of 2 to 4 people, this tour had 8 participants. It was clear that the guide was struggling to manage the group. The guide and members had no choice but to leave it to chance, and while there is also a matter of compatibility, I was painfully reminded that a tour can be enjoyable or boring depending on the people involved.
屋久島の歴史や森の成り立ちなどの説明は分かりやすく特に問題ありませんでしたが、フリートークの際、節々に出てくるガイドさんのキツい口調や品のない態度に少しがっかりしました。休憩時に、「このグループは話が弾まないからもう行こうか」という発言もあり、誰ひとり返事ができず、空気が凍る。。。ガイドさん自身に場をまとめ盛り上げる力量がないのでは??帰りのトロッコ道では、後方からガイドさんのため息が聞こえる始末。せっかくの縄文杉ツアーなのに。。。
また、他のツアーが2〜4人で1グループだったのに対し、こちらのツアーは参加者8人。ガイドさんもまとめるのに苦労している様子がわかりました。
ガイドさんやメンバーは運に身を委ねるしかありませんし、相性もありますが、人次第で楽しくもつまらなくもなるのがツアーなのだと、痛感させられました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/16 |
| Activity Date: | 2023/05/14 |
Reviewed by: ペッター
I want to go again.
They answered my various questions politely. Thank you.
It was difficult to make a reservation, but I will check frequently.
The maintenance facility tour is informative when combined with it.
また行きたいです。
色んな事も質問に丁寧に答えて頂きました。
ありがとうございます。
なかなか予約取れなかったですが。
ちょくちょくチェックします。
整備場見学ツアーと連動すると学べる。
| Rating: | |
|---|---|
| Packages: | 【3月まで】一般ツアー |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/16 |
| Activity Date: | 2023/05/15 |
Reviewed by: 一人旅
It was a great tour that allowed us to visit so many attractions in just one day. The tour guide was very good at speaking and was able to communicate in Japanese, Chinese, and English, kindly assisting people from various countries. The bus driver was also skilled and friendly, making us feel safe during the ride. Personally, I was very satisfied. Thank you to the tour guide and the bus driver for your hard work!
一日でこれだけの観光地を周れるお得なツアーでした。添乗員さんも話し上手な方で日本語中国語英語と三ヶ国語を操り各国の方々に親切に対応していました。バスの運転手さんも運転が上手く気さくな方で安心して乗っている事ができました。わたくし個人、大変満足しました。添乗員さんバスの運転手さんお疲れ様、ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 【4~10月】基本プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/16 |
| Activity Date: | 2023/05/14 |
Reviewed by: 白玉きな子
I was recommended by an acquaintance to join the tour, and I participated. The guide's explanations were easy to understand, and he pointed out great photo spots; his fluent English was also impressive. The amount of lunch and the time for free exploration were just right.
I heard that starting April 28, cars and buses can no longer access the observation deck, so we had to walk there... the uphill was quite tough, but the downhill was very easy. By the way, I heard there is a shuttle bus, but I don't think I saw it while I was in Shirakawa-go.
If I have the chance again, I would like to see Shirakawa-go in all four seasons. I look forward to your assistance then.
知人からツアーで行く事を勧められて参加しました。
ガイドさんのお話は分かりやすく、撮影ポイントなどを教えてくれ、流暢な英語も良かった。
ランチの量、自由散策の時間…丁度良かったです。
展望台へ車・バスの乗り入れが4月28日から出来なくなったとの事で徒歩で展望台へ…上りかなりキツめ(;´д`)下りかなり楽ちん。
ちなみにシャトルバスは有るそうですが、白川郷に居る間は見かけなかった気がします。
また機会があれば、四季折々の白川郷をみたいです。またその時は、お世話になります。
Dear Shiratama Kinako,
Thank you for participating in our tour the other day. The photos you took are vibrant, and Shirakawa-go looks wonderful amidst the fresh greenery. The scene of the school trip students on the gassho-zukuri roof, which has just completed its thatching work, is indeed a rare sight.
We are very pleased to hear your feedback of "I'm glad I participated!" Thank you. We hope you will create an opportunity to visit Shirakawa-go again. We look forward to welcoming you back.
Best regards,
Kuroda, Staff on the day
白玉きな子様
先日は弊社ツアーにご参加いただきありがとうございました。撮られた写真は鮮やかで新緑の中の白川郷が素晴らしいですね。特に葺き替え作業が終了したばかりの合掌造りの屋根に乗った修学旅行生。これは滅多に見られない珍しい光景です。
「参加して良かった!」というご感想にたいへん嬉しく思います。ありがとうございます。ぜひ、機会を作っていただき、白川郷への再訪をお待ちしています。よろしくお願いいたします。
当日のスタッフ・黒田
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Friends |
| Posted on: | 2023/05/16 |
| Activity Date: | 2023/05/13 |
Reviewed by: Traveling teacher
I had chosen my own itinerary for the day, and left the details to the driver. The driver was great, friendly & responsive, and made excellent suggestions. He took me to purchase discount tickets, which wasn’t on my radar, and knew the best places to park & meet up. A great day with a great driver!! (I could tell that he was nervous at first about communication, but he was very relieved that I speak Japanese so we could communicate without issue.)
| Rating: | |
|---|---|
| Packages: | Toyota Sienta (Max 4 Passengers) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/15 |
| Activity Date: | 2023/05/13 |
Reviewed by: ぽんちゃん
I made a reservation for a bus tour in Okinawa, which I visited for the first time in 10 years, thinking it would efficiently take me to the places I wanted to go. I was grateful that the bus arrived on time despite it being a Sunday, and the bus guide's explanations were very clear and enjoyable.
There are several departure points, but if you choose randomly, you might end up quite far from your hotel, so I think it's best to check the locations properly and get on from the nearest one.
Also, the stops are not meant for leisurely exploration, so there isn't much time to slowly decide where to go or what to do. I think it's better to have a rough idea of the places you want to visit and the food you want to try, and then move quickly!
10年ぶりに訪れた沖縄で、行きたいところを効率よく回れるバスツアーはないかなと思い予約しました。日曜日にも関わらず、定刻通り到着してくれてありがたかったのと、バスガイドさんのご説明がとても分かりやすく楽しめました。
出発地がいくつかあるのですが、何となくで選ぶとホテルから結構遠かったりするので、きちんと場所を調べて最寄りのところから乗せてもらうのがいいと思います。
また、立ち寄る場所ではゆっくりする、という感じではないので、どこ行こうか、何しようかとゆっくり選んでいる余裕はあまりないです。ある程度行きたい場所や食べたいものなど決めておいて、サクサク回るのがいいかなと思いました!
| Rating: | |
|---|---|
| Packages: | 【3月31日まで】沖縄美ら海水族館入館券付きコース |
| Attended as: | Friends |
| Posted on: | 2023/05/15 |
| Activity Date: | 2023/05/14 |
Reviewed by: まーちゃん
The content and cost performance are good. I wanted to enjoy a quiet solo trip, but the tour guide was lively. Even though there were empty seats, a man was sitting next to me. It's frustrating that I can only input 50 characters for my evaluation.
内容とCPは良い。一人旅で静かにしていたかったが添乗員が賑やかだった。席が空いていたのに私の隣が男性だった。評価するのに50字しか入力できないのは如何なものか。
| Rating: | |
|---|---|
| Packages: | 【4~10月】基本プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/14 |
| Activity Date: | 2023/05/12 |
Reviewed by: クロネコ
I went in May. Unfortunately, the weather was cloudy and cold. The trip itself was interesting. The scenery was wonderful. One of the great things about this travel package is that you can visit places that are not accessible by public transportation using a sightseeing bus.
5月に行きました。生憎の天候で曇っていたし寒かった。旅行自体は面白かった。景色が素晴らしかった。公共交通機関で行けない場所を観光バスを使って行ける所が、この旅行パッケージの良いところ。
| Rating: | |
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| Packages: | 【4~10月】基本プラン |
| Attended as: | Families |
| Posted on: | 2023/05/13 |
| Activity Date: | 2023/05/12 |
Reviewed by: みーみ
It was my first solo trip to Okinawa. I really enjoyed my time at the Churaumi Aquarium. Even without renting a car, this tour allowed me to visit various places, which was great. I think it's a good option for first-time visitors to Okinawa, as it includes locations like Manza Beach that are hard to reach without a car.
初めての沖縄一人旅でした。美ら海水族館は滞在時間が長く楽しめました。レンタカーを借りなくても、このツアーなら色々な場所に行けて、良かったです。万座毛など、車がなければ行けない場所にも行けるので、初めて沖縄を訪れる人にはいいと思います。
| Rating: | |
|---|---|
| Packages: | 基本プラン(観光のみ) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/13 |
| Activity Date: | 2023/04/18 |
Reviewed by: Azumomo
This time, it was a short stay of 2 nights and 3 days. One of my friends was visiting Okinawa for the first time, so we signed up for this tour. It was a fun tour packed with a lot of activities. You can also take a nap during the bus rides, and for those with a short stay and visiting Okinawa for the first time, I highly recommend it!
今回は、2拍3日の短い滞在でした。友人の1人が沖縄初めてだったので、このツアーを申し込みました。ぎゅっとプランが詰まった楽しいツアーでした。バスの移動中は仮眠も取れますし、旅行の滞在日数が少なく、初めての沖縄の方には、オススメです!
| Rating: | |
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| Packages: | 【3月31日まで】万座毛・御菓子御殿・ナゴパイナップルパークコース<那覇発> |
| Attended as: | Friends |
| Posted on: | 2023/05/13 |
| Activity Date: | 2023/05/11 |
Reviewed by: ごんぎつね
I received a detailed explanation, starting with the formation of Yakushima, and particularly appreciated the thorough information about the plants. The weather was nice, and I was able to enjoy a refreshing forest bath, spending a very enjoyable time.
It was great that I could try on the rental shoes at the airport. However, there was a bit of an odor lingering on the raincoat and backpack, and I would have liked them to be properly deodorized.
子細に渡り説明していただきました。屋久島の成り立ちを初め、特に、植物について丁寧な説明がありました。天気も良く、清々しい森林浴が出来て、とても楽しい時間を過ごすことが出来ました。
レンタル靴は空港で試し履き出来たもの良かったです。しかし、レインコートやバックパックには少し臭いが残っており、しっかりと消臭して欲しかったです。
| Rating: | |
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| Packages: | 靴・レインコート・バックパック付き!充実セットプラン |
| Attended as: | Couples |
| Posted on: | 2023/05/13 |
| Activity Date: | 2023/05/11 |
Reviewed by: sakura
The driver of the microbus drove at an incredible speed, almost colliding with oncoming traffic on the narrow, winding mountain roads. Even on the highway, he was completely speeding, zooming past other cars. The rough driving caused the seats in the microbus to bounce, and it was genuinely frightening. Does the company know that this is how their drivers operate?
Although it's called a tour, it's just a shared bus. There were no brochures or explanations of the tour itinerary, and of course, no guidance on tourist spots—just transporting us from one place to another and informing us of the meeting times. The driver didn't say a word. It really was just moving us from point A to point B.
Is this how the company operates?
とにかくマイクロバスを凄いスピードで走らせるドライバーで細く曲がりくねった山道のカーブで対向車とぶつかりそうになった。高速道路でも完全にオーバースピード、ビュンビュン飛ばして他の車を抜きまくり。荒いうんのせいでマイクロバスの席が跳ねるし本当に恐かった。会社はそういう運転をしていることを把握しているのか?
ツアーとあるが、単なる乗り合いバス。ツアー行程の説明もチラシなども無く、もちろん観光場所の案内も無し、場所から場所へ運び集合時間を伝えるだけ。何も喋らない。本当に場所から場所へ運ぶだけ。
ドライバーの問題ではなく、この会社はこうなのかな?
Dear Sakura,
Thank you for using VELTRA.
We sincerely apologize for the inconvenience and concern caused during your important trip. Based on the feedback you provided, we conducted an investigation with the local operating company, reviewing driving records and interviewing the relevant staff. As you reported, we confirmed that there were instances of exceeding the legal speed limit on certain segments, which understandably caused fear for our customers. We deeply regret this situation and extend our heartfelt apologies on behalf of the operating company and the bus company.
We have received reports that they will ensure that customer safety is the top priority in all circumstances and will reinforce safe driving practices and strict caution to prevent recurrence. We will continue to work with the operating company to provide activities that consistently meet your satisfaction, and we hope you will consider using our services again in the future.
Thank you very much for taking the time to share your valuable experience with us despite your busy schedule.
VELTRA Customer Service
Travel Consultant
sakura様
ベルトラをご利用いただきありがとうございます。
この度は大切なご旅行にも関わらずご迷惑・ご心配をおかけしましたこと心よりお詫び申し上げます。
sakura様にいただきました体験談をもとに、現地催行会社にて乗務記録および当該乗務員へのヒアリングを実施いたしました。
ご報告いただきました通り、一部の区間で法定速度オーバーの記録が確認できており、お客様に恐怖を与えてしまいましたこと、弊社としましても大変心苦しく申し訳ない気持ちでいっぱいでございます。
催行会社およびバス会社に代わり、心よりお詫び申し上げます。
どんな状況下でもお客様の安全第一でツアーを催行しなければならないこと、再度安全運転の徹底と厳重注意を行い、再発防止に全力で努めるとの報告を受けております。
今後も催行会社とともに、常にご満足いただけるアクティビティの提供に努めてまいりますので、またの機会にもご利用いただけましたら幸いです。
この度はお忙しい中、貴重なお時間を割いての体験談のご投稿、誠にありがとうございました。
VELTRA カスタマーサービス
トラベルコンサルタント
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2023/05/12 |
| Activity Date: | 2023/05/11 |
Reviewed by: りゅうこせ
The tour I participated in was packed into one day, covering must-see spots in Yakushima such as Shiratani Unsuikyo, which is said to be the model for Princess Mononoke, and Jomon Sugi.
While I was excited, I also had a lot of anxiety about whether I could keep up with the walking. However, thanks to Tsugimachi-san, a cheerful and knowledgeable guide who is even more informative than Siri, the tour turned out to be incredibly enjoyable and flew by, even for someone like me who wasn't very confident in my stamina.
I will never forget the taste of the tonjiru that Tsugimachi-san prepared for us along the way.
I was also truly impressed by the skill with which Tsugimachi-san took numerous photos at key points.
If you're considering participating, I highly recommend rewatching Princess Mononoke before joining!
今回参加したツアーは、もののけ姫のモデルの地とされる白谷雲水峡や縄文杉など屋久島の行きたいところを1日に詰め込んだスケジュールでした。
そのため、ワクワク半分の一方、歩ききれるか不安な気持ちも大きかったのですが、Siriより物知りで陽気なおじさんこと津曲さんによる絶妙なトークやガイドのおかげで体力に自信のなかった私でも本当に楽しくあっという間のツアーとなりました。
中でも、道中に津曲さんが準備してくれた豚汁の味が忘れられません。
また、津曲さんが要所要所で撮ってくれる数々の写真の上手さにも本当に感動しました。
参加を検討している方はぜひもののけ姫を見返して参加されてください。
| Rating: | |
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| Attended as: | Friends |
| Posted on: | 2023/05/11 |
| Activity Date: | 2023/05/06 |
Reviewed by: コスタリカのジオ
The mountains and lakes were truly wonderful and beautiful. However, the bears at Showa Shinzan Bear Ranch were very sad, and their cages were small. It made me feel bad.
山や湖などはとっても素晴らしくて、美しかった。
でも、昭和新山熊牧場の熊たちはとっても悲しくて、ケージは小さかった。悪い気持ちになりました。
| Rating: | |
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| Packages: | 【4~10月】基本プラン |
| Attended as: | Couples |
| Posted on: | 2023/05/11 |
| Activity Date: | 2023/05/07 |
Reviewed by: 山さん
It was my first time in Kyoto, so I used a tour. Besides my husband and me, everyone else was foreign. At first, I thought it felt like the Japanese were saying, "You should go on your own!" but the content was very good and enjoyable. The Kyoto tofu meal, which received quite a bit of criticism, was also very delicious. The foreigners around us seemed to not know how to eat it. My husband and I were stared at a lot.
I had some anxiety about traveling by train, but it was very easy to understand, so we were able to return to Kyoto safely. What I didn't like was the perfume of the foreign guests. The smell on the bus... it's something we can't help. The bus rides were short, and I thought the sightseeing time was just right. Thank you for your help.
初めての京都でしたので、ツアーを利用しました。私たち夫婦以外は外人さんだけでした。初めは日本人は自力で行けよ!と言う感じかと思いましたが、内容はとても良くて楽しめました。わりと酷評だった京豆腐御膳もとても美味しかったです。周りの外人さんは食べ方が分からないのでしょうね。私たち夫婦はガン見されました。
電車移動の不安はありましたが、とても分かりやすかったので無事に京都に戻ることが出来ました。嫌だったのは外国の方の香水でしょうか?バスの中の匂い…仕方ない事ですね バスでの移動も短い時間ですし、見学の時間もちょうどいいと思いました。お世話になりました。
Dear Mr. Yama,
Thank you very much for participating in the LIMON tour.
We are delighted to hear that you enjoyed your first Kyoto tour. We also appreciate your thoughtful review; it was a pleasure to read! If the opportunity arises, we would be grateful if you could join us for another course.
We sincerely look forward to your next participation.
Shinki Kanko, LIMON
山さん 様
この度はLIMONのツアーにご参加いただき、誠にありがとうございます。
初めての京都ツアーで楽しんでいただいたようで嬉しいです。
ご丁寧な体験談の投稿もありがとうございます。とても嬉しく拝読いたしました!、
機会があればぜひ別のコースも、ご参加いただければ幸いです。
またのご参加を心よりお待ちしております。
神姫観光 LIMON
| Rating: | |
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| Packages: | <7/31まで>【京都発】京豆腐御膳+拝観料付きプラン |
| Attended as: | Couples |
| Posted on: | 2023/05/10 |
| Activity Date: | 2023/05/09 |
Reviewed by: MICHELIN GUIDE
I participated in the session starting at 11:45. Even if you arrive early, you will have to wait outside the building. When the start time arrives, you can enter the venue and check in at the counter where ANA staff are waiting. You need to present either the voucher screen received via email or a printed version of the voucher, along with an identification document (such as a driver's license, health insurance card, passport, student ID, or My Number card). Once your reservation is confirmed, you will receive a key for a locker to store your luggage and outerwear, as well as a special touch pen.
When the tour begins, there is an announcement similar to those at airport boarding gates, and you enter the facility from the gate. Unfortunately, smartphones and cameras must be stored in lockers before entering the tour route. Since I couldn't capture any images, I focused on observing as clearly as possible to imprint the experience in my memory.
In the training area, you can see facilities equipped like an airport, including a check-in counter and automatic baggage drop machines, a pool for emergency water landing training, equipment to simulate airplane turbulence, and flight simulator equipment. Each training area features the latest facilities that can be viewed from the tour path.
After retrieving my smartphone and camera, the last stop is the commemorative photo area. Not only can you take pictures, but you can also touch real equipment, such as sitting in the cockpit of an Airbus A320 and having someone (the navigator) take your photo, as well as interacting with switches. The 90 minutes flew by. I believe participating in this tour is highly meaningful, as it offers experiences that you would never be able to see otherwise.
11:45からの部に参加してきました。
早く到着しても建物の外で待たされます。
開始時間になると館内に入って、ANAのスタッフの方が待つカウンターにて、メールで受け取ったバウチャー画面かバウチャーを印刷したもののいずれかと、身分証明書(運転免許証、健康保険証、パスポート、学生証、マイナンバーカードのいずれか)を提示してチェックイン。予約が確認できると、手荷物や上着などを入れるロッカーのカギと、特製のタッチペンが渡されます。
見学ツアーの開始時間になると、空港の搭乗ゲートでのアナウンスさながらに、見学ツアー開始のアナウンスがあり、ゲートから施設内に入っていきます。残念なことに、スマホやカメラ類は見学コースに入る前のロッカーに預けることになりました。
映像として残すことができないなら、少しでも鮮明に脳裏に焼き付けておこうとできる限り真剣に見てきました。
訓練エリアにはチェックインカウンターや自動手荷物預け機など、空港と同じ設備を備えたエリア、緊急着水訓練を行うことのできるプール、飛行機の揺れが再現できる設備、フライトシュミレーター設備など、各訓練エリアには最新の設備を見学通路から見ることができます。
スマホやカメラを受け取り、最後は記念撮影エリアです。写真撮影するだけでなく本物に触れることができる空間てはエアバスA320のコックピットに実際に座って写真を撮ったり(ナビゲーターの方に撮ってもらったり)、スイッチなどに触れることもできます。あっという間の90分でした。この施設に来なければ決して見ることはできないものなので、これだけでも見学ツアーに参加する意味は大きいと思います。
| Rating: | |
|---|---|
| Packages: | 【3月まで】一般ツアー |
| Attended as: | Couples |
| Posted on: | 2023/05/10 |
| Activity Date: | 2023/05/09 |
Reviewed by: ふくちゃん
I think it depends on the timing, but I couldn't see much of the actual training scenery, and it was mostly just the guide's explanations, so I didn't have a particularly meaningful experience.
Even though it was only 1,000 yen, I felt it wasn't worth paying to participate. This time, I attended with three people, and we all shared the same opinion.
タイミングによるのかと思いますが、実際の訓練中の風景はあまり見ることが出来ず、あとはガイドさんの説明ばかりだったので、特に有意義な体験は出来ませんでした。
たった1000円とは言え、お金を払ってまで参加する価値はないかなと感じました。今回、3名で参加させていただきましたが、皆同意見でした。
| Rating: | |
|---|---|
| Packages: | 【3月まで】一般ツアー |
| Attended as: | Families |
| Posted on: | 2023/05/10 |
| Activity Date: | 2023/05/09 |
Reviewed by: てっちり
I thoroughly enjoyed my time in Kyoto. One area for improvement is the timing information. I rushed through Fushimi Inari and arrived at the meeting point only to find that the bus was delayed by about 30 minutes. If I had received a call on my mobile a bit earlier, I could have explored deeper into Fushimi Inari. Also, I would appreciate a recommendation to wear masks while on the bus.
京都を満喫しました。改善点は、時間案内。伏見稲荷を早足で回り、待合せ場所に到着したら、バスの遅れで約30分後ろ倒しになりました。早めに携帯に連絡もらえたらもう少し伏見稲荷の奥まで行けました。あと、車中はマスクを推奨してほしいです。
Dear Tetchiri,
Thank you very much for participating in the LIMON tour. We also appreciate your thoughtful feedback.
We will promptly share your valuable opinions within our company and work on guidance and improvements to provide even better service in the future. If you have the opportunity, we would be delighted if you could join us for another course.
We sincerely look forward to your next participation.
Sincerely,
Shinkimi Kanko, LIMON
てっちり 様
この度はLIMONのツアーにご参加いただき、誠にありがとうございます。
ご丁寧な体験談の投稿もありがとうございます。
お客様よりいただきました貴重なご意見は弊社内で早急に共有するとともに、
今後より良いサービス提供するよう、指導・改善を進めてまいります 。
機会があればぜひ別のコースも、ご参加いただければ幸いです。
またのご参加を心よりお待ちしております。
神姫観光 LIMON
| Rating: | |
|---|---|
| Packages: | <7/31まで>【京都発】京豆腐御膳+拝観料付きプラン |
| Attended as: | Couples |
| Posted on: | 2023/05/09 |
| Activity Date: | 2023/05/03 |
Tips and suggestions
Reply from activity provider
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Dear JUN,
Thank you very much for participating in the LIMON tour. We are delighted to hear that you enjoyed the Kyoto tour.
We appreciate your kind words about our guide and driver! I will make sure to pass them along. Thank you also for sharing your experience and for the beautiful photos.
If you have the opportunity, we would be thrilled to have you join us for another course.
We look forward to welcoming you again.
Shinki Kanko, LIMON
JUN 様
この度はLIMONのツアーにご参加いただき、誠にありがとうございます。
京都ツアーで楽しんでいただいたようで嬉しいです。
ガイドと運転手へのお褒めのお言葉、有難うございます♪ 早速、申し伝えておきます!
ご体験談の投稿もありがとうございます。写真もとってもキレイありがとうございます。
機会があればぜひ別のコースも、ご参加いただければ幸いです。
またのご参加を心よりお待ちしております。
神姫観光 LIMON