Reviewed by: 陽菜菜
The tickets sold directly by Dream Tourism were already sold out online, so I booked a tour with Veltra and participated. It was a 2-night, 3-day trip, so it was great to efficiently visit three islands! I was worried about the weather, but the event went ahead without any issues, and it was raining only while we were riding the water buffalo, so it wasn't a problem at all. I was considering renting a bicycle on Taketomi Island, but given the weather, I'm glad I chose the water buffalo instead. However, since it was raining, the waiting area for the water buffalo carts was crowded, so I got a bit tired while waiting for the shuttle bus. Overall, since it was a tour by Dream Tourism, including the boat rides, it was very good. I would like to use Veltra's tours again!
ドリーム観光さんが直売しているチケットは既にネットでは売り切れていたので、今回ベルトラさんのツアーを予約して参加しました。2泊3日だったので効率良く3島を巡れて良かったです☺️!天候がどうなるかと思いましたが、無事に開催となり雨が降っても水牛に乗ってる時だったので特に問題はなかったです✨竹富島はレンタルサイクルか悩んでいたので、天候のことを考えると水牛にして良かったです☺️ただ、雨だと水牛車を待つところが人で溢れていたのでそこだけ送迎バスを待ってる間疲れましたでもドリーム観光さんのツアーだったので船なども含め総合的にとても良かったです✨またベルトラさんのツアーを利用したいと思います☺️
| Rating: | |
|---|---|
| Packages: | 【12/31まで】水牛車とバス観光プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/10/14 |
Reviewed by: KOHE
I'm really glad I went on this tour. In the morning, the sky was overcast, and the weather forecast predicted rain in the afternoon, so I was a bit worried about what would happen. However, after seeing the mangroves on Iriomote Island, it cleared up while we were moving to the water buffalo cart station, and from then on, the weather was great.
We rode the water buffalo cart while going back and forth to Yufu Island and during our stroll around Taketomi Island, and both experiences were charming and wonderful. They even played the sanshin, which really felt like "the essence of Okinawa." I'm so happy that we could visit three islands in such a short time. If I had to mention one downside, the lunch was a bit disappointing. I think it would be better to increase the price by a thousand yen and upgrade the lunch quality.
このツアー、本当に行って良かったです。朝はどんより曇り空で、天気予報は午後から雨だったので、どうなる事かと思いましたが、西表島でマングローブを見終わり、水牛車乗り場への移動中に晴れて、その後は良い天気でした。
由布島との往復、竹富島での街中散策で水牛車に乗りましたが、どちらも風情があり最高でした。三線の演奏もして下さって、THE沖縄という感じです。この短時間で三島巡りが出来るのはうれしい限りです。一つだけ難を言えば、昼食がイマイチでした。もう千円価格UPしてでも、昼食のグレードアップした方が良いと思います。
| Rating: | |
|---|---|
| Packages: | 【12/31まで】水牛車とバス観光プラン |
| Attended as: | Friends |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/10/11 |
Reviewed by: セバスちゃん
Due to bad weather, we couldn't go snorkeling at Barasu Island, but we participated in a mangrove canoe tour in the morning.
It was my first time on Iriomote Island, but our guide, Gakki, shared various stories about the island on the way to our destination, which made the journey exciting.
At first, I struggled to paddle as I had hoped, getting stuck and bumping into trees, but it was thrilling and a lot of fun.
We were able to see the beautiful Sagari-bana, which blooms briefly, and felt the power of nature while soaking in negative ions at the waterfall at the end. It was a truly precious time!
Gakki also took many wonderful photos, and just looking back at them brings back the fun memories. I thought it would be great to come back during the peak bloom of the Sagari-bana or for a revenge trip to Barasu Island. It became a lovely memory of our honeymoon. Thank you, Gakki! ♡
悪天候のためバラス島でのシュノーケリングは叶いませんでしたが、午前中のみのコースでマングローブカヌーのツアーに参加しました。
西表島は初めてでしたが、ポイントまでの道中でガイドのガッキーが西表島のいろいろな話をしてくださったので、ワクワクしながら向かうことができました。
最初は思ったように進めず、座礁したり木に突っ込んだりしましたが、スリルがあってとても楽しかったです。
すぐに散ってしまうというサガリバナが綺麗な状態で見られたり、ゴールの滝でマイナスイオンを浴びながら大自然のパワーを感じたりと、大変貴重な時間を過ごすことができました!
素敵なお写真もたくさん撮ってくださっていて、見返すだけで楽しかった時間が蘇ってきます。次はサガリバナが満開の時期か、バラス島のリベンジでまた来たいなと思いました。新婚旅行の素敵な思い出になりました。ガッキー、ありがとう♡
| Rating: | |
|---|---|
| Packages: | +バラス島シュノーケリング |
| Attended as: | Couples |
| Posted on: | 2022/10/14 |
| Activity Date: | 2022/10/14 |
Reviewed by: ともみ
My first time in the Yaeyama Islands was amazing with great weather. Thank you!
The guide was very attentive, and the plan and sightseeing time were just right, allowing us to enjoy everything!
Each island in the Yaeyama Islands has its own unique charm, and you can fully enjoy them in just one day, so I highly recommend it for first-timers.
初めての八重山諸島
天気も良くて最高でした。
ありがとうございました!
ガイドさんも丁寧な案内
プランも観光時間もちょうど良くて全て満喫しました!
八重山諸島の島々は、それぞれ違った魅力を持っていて1日で満喫できるから
初めての人にはぜひオススメしたいです。
| Rating: | |
|---|---|
| Packages: | 【12/31まで】水牛車とバス観光プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/09 |
Reviewed by: るるる
The purpose of this trip was to ride a water buffalo cart. Every time I saw it featured on TV, I thought to myself that I wanted to try it someday and cross the sea, and my wish came true!! Thank you very much. The time spent on Yufujima flew by, and the food was delicious! The timing was just right!! I'm glad I went, I'm glad I could go, it was the best☆
今回の旅行の目的は、
水牛車に乗ること。テレビ等で紹介される度にいつか乗ってみたい、海を渡りたい、とずっと思い続け、願いが叶いましたー!!
ありがとうございました。
由布島での時間もあっとゆー間、
ご飯も美味しかったです!
ちょうどいい時間配分でした!!
行ってよかった、行けてよかった、
最高でした☆
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/09 |
Reviewed by: へいへい
Canoeing through the jungle was a lot of fun! The guidance from Gakki was very polite and cheerful, and it was really great. I would like to use this service again if I have the opportunity.
ジャングルの中を進んでいくカヌーはとても楽しかったです!
ガイドをしていただいたガッキーさんの教え方や対応が丁寧で明るくて、とても良かったです^ ^
また機会があれば利用したいと思います。
| Rating: | |
|---|---|
| Packages: | +バラス島シュノーケリング |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: ぺぺろん
It was amazing. The cows were cute. Each of the guides (drivers) was very kind and explained everything, making for a fun day.
最高でした。
牛さんかわいかったです。
それぞれのガイドさん(運転手さん)もとっても親切に説明してくれて一日楽しく過ごせました。
| Rating: | |
|---|---|
| Packages: | 【12/31まで】水牛車とバス観光プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/17 |
Reviewed by: サスケ
The weather wasn't great, but the waves weren't too high, and there were moments of sunshine, which was nice. The coffee shop on Hatoma Island had a great location, and I was able to relax comfortably. The tour guide, Iizuka, was kind and attentive, which was very good. We also encountered sea turtles, and at the end, we received a commemorative photo. I would like to use this service again. It was a great trip.
天候がイマイチでしたが、波も高くなく又時々晴れ間が出てくれたので良かったです。鳩間島のコーヒー屋さんもロケーションが良くて落ち着いて休憩出来ました。ツアーのガイド(イイヅカ)さんも親切丁寧で大変良かったです。ウミガメも遭遇出来ましたし、最後は記念の写真も頂けました。又利用したいと思います。
良い旅行になりました。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/07 |
| Activity Date: | 2022/10/06 |
Reviewed by: ぺろちゃん
I can see why Ishigaki Island is the number one destination for island tourism. Although the mornings start early, we were able to efficiently explore the nearby islands.
We first visited Yubu Island, the mangroves of Iriomote Island, and Taketomi Island. I was pleasantly surprised by how much fun Yubu Island was, and unfortunately, the time flew by, making me wish we had more time there. The shops on the island open at 11 AM, but our meeting time was at 11:35 AM, so we had to rush to have lunch before then. If we had a bit more time, I would have loved to enjoy some gelato and take a photo with the water buffalo, creating another memory.
The water buffalo cart ride to Yubu Island was wonderful. The water buffalo are so cute! I took a lot of pictures. Additionally, the person driving the water buffalo cart sang with a sanshin, which was a unique experience.
The mangrove tour on Iriomote Island involved riding a boat and listening to the guide's explanations. The weather was nice, and I was full from lunch, but unfortunately, I found myself getting quite sleepy. I think it might have been better to visit the mangroves first and then Yubu Island afterward (just my personal opinion).
For Taketomi Island, I chose to go cycling. I had visited before, and since I rode the water buffalo cart on Yubu Island, I was able to see most of the sightseeing spots. I took a break at a smoothie shop that was recommended to me. The weather was really nice, and I had a great time. However, since time was limited, I couldn't explore as thoroughly as I would have liked. Still, it was a bit busy, but it turned out to be a wonderful day visiting three islands!
石垣島の離島観光人気NO.1位なだけあります。
朝が早いのですが・・・とても効率よく、石垣島近隣の離島観光ができました。
最初に由布島観光・西表島のマングローブ、竹富島なのですが、由布島が思ったより楽しくてあっという間に集合時間となってしまったのがちょっと残念でした。滞在時間も短いということもあり。島内のお店と等開くのが11時からなのですが、集合時間が11時35分でそれまでにランチしないといけなくて11時以降がバタバタしてました。もう少し時間があればジェラートを食べたり唯一触れる水牛との写真を撮ってもう1つ思い出を作りたかったですね。
由布島までの移動手段の水牛車はとてもよかったです。水牛がかわいい♪たくさん写真を撮っちゃいました。また、またまた乗車した水牛車は水牛車乗りの人というんでしょうか?その方が三線で歌を歌ってくださり、貴重な体験でした。
西表島のマングローブツアーは、船に乗りガイドさんの説明を受けながら鑑賞だったのですが、天気も良くてお腹もいっぱいだったこともあり、申し訳ないことに眠気がピークに・・・。西表島のマングローブが先で後で由布島のほうがいいのではと思いました。(個人の勝手な感想です。)
竹富島はサイクリングにしました。以前にも観光に来たこともあり、水牛車は由布島で乗ったので。大体の観光名所を周ることができました。教えていただいたスムージー屋さんで一休みして。本当に天気が良くて、楽しかったです。ただ、やはり時間が限られているのであまりじっくりと観光できませんでしたが、1日で3島も巡れてちょっと忙しいところもありましたが、素敵な1日になりました!
| Rating: | |
|---|---|
| Packages: | 【VELTRA限定】竹富島レンタサイクルプラン |
| Attended as: | Friends |
| Posted on: | 2022/10/07 |
| Activity Date: | 2022/09/18 |
Reviewed by: なーみ
Due to the conditions of the waves the day before, we were informed that it was possible to change to a half-day canoe and trekking tour (7,000 yen per person). After considering it, I got back to them. When I followed up, I was told that caving was also available, so I requested that tour, but there was no explanation about the pricing at that time, and after the tour, I was charged 12,000 yen per person. I had the understanding that it would be around 7,000 yen, so I would have appreciated a clear explanation if there was a change in the price.
Additionally, after being informed that we could not land on Barasu Island, I booked another tour company, and we were able to land on Barasu Island and go snorkeling.
The introduction to the creatures during the cave exploration and canoeing, as well as the information about Iriomote Island, was very interesting and enjoyable. However, on the day of the tour, there were many people, and I was unsure where to wait for photos in narrow spaces. While taking pictures as we progressed in the canoe, there were times when we got stuck and were bumped from behind, so I would have liked clearer instructions and guidance. I was told that the hotel pick-up time was 16:30, but we actually arrived around 17:15.
We waited for the shower for the same group going to the port, and after being taken to the port, we were then taken back to the hotel. Since I had other plans afterward, I would have appreciated it if the staff, who were numerous at the office, could have taken that into consideration in case of significant changes.
前日に波等の関係でバラス島へ上陸できない為、半日のカヌー&トレッキングツアー(1人7,000円)の変更は可能とのご連絡があり、一度検討し折り返しをいたしました。
折り返しした際、ケイビングもできるとのお話でそちらのツアーをお願いしましたがその際料金についての説明はなく、ツアー後1人12,000円を請求されました。7,000円程度実施できるとの認識だった為、料金変更が場合はしっかり説明頂きたかったです。
また、バラス島上陸できない旨の連絡があった後別のツアー会社を予約したところしバラス島への上陸、シュノーケリングの実施ができました。
洞窟探検、カヌー時に生き物の紹介や西表島の紹介をして頂けた点はとても面白く楽しかったですが、当日のツアーも人数が多く、狭い場所での写真撮影はどこで待ってたら良いのか、カヌーで進みながら写真を撮る際にに後ろがつっかえて後ろから突っ込まれたりとしたのでしっかり指示、案内をして頂きたかったのと、ホテル送迎時刻を16:30と伝えられていたが実際到着したのは17:15頃でした。
同じグループの港行きのシャワーを待ち、港に送迎後ホテルに送迎され、
その後の予定もあったので大幅に変更になる際は事務所に多数のスタッフもいた為、ご配慮頂けたら嬉しかったです。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2022/10/06 |
Reviewed by: けけけ
Each time was well spent, and the quality of each individual experience was high. Overall, it's a plan that provides a great sense of satisfaction. It can be enjoyed by families as well as couples.
それぞれの時間もよく
一個ずつの質も高かった
トータルで満足感の高いプランです。
家族連れからカップルまで楽しめます
| Rating: | |
|---|---|
| Packages: | 【VELTRA限定】竹富島レンタサイクルプラン |
| Attended as: | Couples |
| Posted on: | 2022/10/04 |
| Activity Date: | 2022/10/02 |
Reviewed by: ひかりん
The mangroves and snorkeling were both breathtaking. The emerald-colored sea, the colorful coral reefs, and the mysterious mangroves created a scene that felt like something out of a travel guidebook. Our guide, Matsuko, provided clear explanations, and even though it was my first time kayaking and snorkeling, I was able to enjoy it as a beginner. The guide was very kind, ensuring that we could safely enjoy the marine sports. I was also very happy that they took photos and sent the data to us. Thank you very much.
マングローブも、シュノーケリングも絶景でした。
エメラルド色の海ら色とりどりのサンゴ礁、神秘的なマングローブ、観光ガイド本でしか見たことのないような、光景がそこには広がっていました。
ガイドのまつこさんの説明はわかりやすく、カヌーもシュノーケルリングも初めてだったのですが、初心者でも楽しむことが出来ました。
ガイドさんが、親切して下さり、安心安全に、マリンスポーツを楽しむことができました。
写真撮影をして、データを送って頂けたことも、とても嬉しかったです。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | +バラス島シュノーケリング |
| Attended as: | Solo Travelers |
| Posted on: | 2022/09/30 |
| Activity Date: | 2022/09/30 |
Reviewed by: scatch
The staff (Kaz) was easy to talk to and explained everything politely, which was great! It became a very enjoyable memory! I'm glad we took a lot of photos. If I had to say something, I wish I could have taken a photo with a sea turtle, haha.
スタッフ(カズさん)が話しやすく、丁寧に説明してくれて良かった!
とても楽しい思い出になりました!
写真も沢山撮って貰いよかったです。
強いて言うなら、ウミガメと写真撮りたかった笑
| Rating: | |
|---|---|
| Packages: | +バラス島シュノーケリング |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/09/28 |
Reviewed by: はじめての石垣
We went as a couple in our 20s. It takes about 50 minutes by ferry to get to Iriomote Island, so the round trip can be a bit tiring. However, once on Iriomote Island, we enjoyed a leisurely time on a sightseeing boat and bus tour, and after taking a water buffalo to Yubu Island, we were able to have lunch right away. Yubu Island had more attractions than we expected, and although we had to rush at the end, we really enjoyed it.
There was also a plan to go to Taketomi Island after Yubu Island, but since leaving Iriomote Island involves another 50-minute ferry ride, it seems like it would be tiring to fully enjoy Taketomi. I think it would be better to focus on enjoying two islands with this plan and visit Taketomi on a separate day.
20代夫婦で行きました。
西表島までフェリーで片道50分かかるのでその行き帰りが少し疲れます。その分、西表島では遊覧船とバス観光でのんびり過ごして、水牛で由布島に行けばすぐお昼ご飯が食べられます。由布島が思いのほか見所がとても多く、最後は駆け足になりましたが満喫できました。
由布島のあとに竹富島に行くプランもありましたが、西表島を去る時に50分フェリーに乗る消耗があるので、竹富で思いっきり楽しむには疲れそうです。3島まとめてよりも、このプランで2島を満喫し、別日に竹富に行ったほうが集中できると思います。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2022/09/28 |
| Activity Date: | 2022/09/17 |
Reviewed by: 蒼aoi
It was an early morning tour, but they picked us up at the hotel and the service was polite. The schedule was packed, and the explanation before we started had a lot of information, but there were guides at each point, so we could enjoy ourselves without getting lost. On Taketomi Island, I chose the water buffalo cart tour plus free time. The duration of the free time depends on the water buffalo, so I recommend planning your free time during the ferry ride. It was a satisfying tour that allowed us to visit several islands and also enjoy some relaxing time in just one day.
朝早いツアーですが、ホテルまで迎えにきていただいて、対応も丁寧でした。盛りだくさんの日程で開始前の説明は情報量が多かったですが、その場その場で案内が入り、迷わず楽しむことができました。竹富島では水牛車観光+フリータイムを選択しました。水牛次第でフリータイムの時間が決まりますのでフリータイムでの予定をフェリー移動中など事前検討することをおすすめします笑
1日で離島をめぐり、ゆったりした時間も過ごせる満足のツアーでした。
| Rating: | |
|---|---|
| Packages: | 竹富島水牛車プラン |
| Attended as: | Couples |
| Posted on: | 2022/09/27 |
| Activity Date: | 2022/09/26 |
Reviewed by: saluda55
The shuttle service was smooth, and the transportation was clearly organized with numbered routes, making it easy to navigate. The bus driver and the staff at the reception were kind and provided attentive service. I would like to use this service again on my next trip.
送迎もスムーズで移動時もコース毎に番号分けされていてわかりやすく案内してもらいました。
バスの運転手さん、受付の方も親切で丁寧な対応でした。
次回の旅行の際も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 【VELTRA限定】竹富島レンタサイクルプラン |
| Attended as: | Couples |
| Posted on: | 2022/09/27 |
| Activity Date: | 2022/09/25 |
Reviewed by: yuki21
I was lucky to see many stars! I was also moved by seeing the Milky Way for the first time in my life! I got to see many coconut crabs too! During the journey, we talked about various things, and I really enjoyed Iriomote Island! Thank you very much!
運良く星も沢山見れて!人生初の天の川にも感動しました!
ヤシガニも沢山見れました!
移動中も色々な話をしてくださり、西表島楽しめました!ありがとうございました
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families |
| Posted on: | 2022/09/26 |
| Activity Date: | 2022/09/24 |
Reviewed by: テラクラニ
The water buffalo cart from Iriomote Island to Yufu Island was very refreshing and enjoyable. Sometimes, they even perform shamisen music during the ride♪ I had a very meaningful time.
西表島から由布島までの水牛車がとても新鮮で良かったです。
水牛車では乗車中に三味線演奏をしてくれることもあります♪
とても有意義な時間を過ごせました。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2022/09/26 |
| Activity Date: | 2022/09/25 |
Reviewed by: ともりん
This was our family's first trip to Okinawa, and choosing this course for our Ishigaki Island trip was definitely the right decision! The mangroves on Iriomote Island were amazing, and I was surprised by the variety of mangrove species thanks to the guide's thorough explanations! When we crossed from island to island with the water buffalo, the guide explained the characteristics of the water buffalo, which helped me understand this creature better, and I found them very cute.
Also, it was a good choice to do a bus tour on Taketomi Island considering our stamina after snorkeling and the weather! The guide provided detailed explanations about the cows on Taketomi Island, and I could see how well the people on the island live together, making it a truly wonderful place. Lastly, of course, we paid the entrance fee as well. I would love to explore the Yaeyama Islands again!
今回家族で初めての沖縄、しかも石垣島旅行ということもあり、このコースを選択して正解でした!
とにかく西表島のマングローブもガイドさんの丁寧な説明でマングローブの種類の豊富さにビックリ!
水牛も島から島へ渡ら時にガイドさんが水牛の特性を説明してくれたので、水牛という生き物を理解出来、とても可愛く思えました。
また竹富島へはシュノーケル後の体力や天候などのことを考慮してバス観光にして正解でした!
竹富島の牛もガイドさんが詳しく説明してくれたのと、島中の人たちが仲良く暮らしてい事もわかり、とても素敵な島だと思いました。
最後にもちろん入島料も納めてきました。
また八重山諸島巡りしたいです。
| Rating: | |
|---|---|
| Packages: | 【12/31まで】水牛車とバス観光プラン |
| Attended as: | Families |
| Posted on: | 2022/09/26 |
| Activity Date: | 2022/09/25 |
Reviewed by: みみみ
There were beautiful buses along the way, and there were several opportunities to use the restroom, making it a comfortable experience! I think those with babies can participate with peace of mind.
移動の途中で綺麗なバスがあったり、トイレにいくタイミングも何度かあって快適に楽しめました!赤ちゃんを連れているかたも多く、安心して参加できると思います。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2022/09/24 |
| Activity Date: | 2022/08/30 |
Reviewed by: 優のママ
I decided to participate based on the words snorkeling, Hatoma Island, and Barasu Island, and it was a great decision. Despite the approaching Typhoon No. 14 after the previous one, the morning was calm, and we were able to land on Barasu Island, fulfilling a long-held wish. I was amazed by the beauty of the coral reefs in the morning. Following the staff's lead made me feel at ease. For lunch, we landed on Hatoma Island. It was unfortunate that we couldn't explore the island due to the high number of COVID cases, but I was glad to experience Hatoma Blue. In the afternoon, we went to pick up the next group at Uehara Port and then headed to a different point. I was happy to encounter a sea turtle this time. Meeting Nemo was also fantastic, but I started to feel seasick around the fourth point as the waves picked up.
シュノーケリング、鳩間島、バラス島、このワードで参加を決めましたが大正解。台風後、また、14号接近するなかの参加。午前中は、波も静かでバラス島にも上陸でき念願叶いました。午前中は珊瑚礁があまりにもきれいで驚き。スタッフの先導でついていくスタイルだと安心します。昼は鳩間島に上陸。コロナが多数でたこともあり島の中は見学できなかったのが残念でしたが鳩間ブルーにも出会えたし良かったです。午後組を一度迎えに上原港まで迎えに行き、また、違うポイントへいく。今度は海亀に出会えて嬉しかった。ニモにも会わせてくれて最高でしたが4ポイント目辺りから波が出てきて船酔いしてしまった。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Friends |
| Posted on: | 2022/09/23 |
| Activity Date: | 2022/09/18 |
Reviewed by: ELT0119
Due to the COVID-19 pandemic, I booked a tour with Beltora for the first time domestically, and I experienced the same reliable and reassuring service as always. The staff at Dream Tourism, who assisted us this time, were all efficient and friendly.
I had thought we would be using regular ferries to visit each island, but I learned that Dream Tourism owns a large boat. Although each passenger had a different itinerary, it was reassuring to know that everyone on board was a tourist who booked through Dream Tourism.
I was very satisfied, but I rated it three stars because I was concerned about the behavior of the male water buffalo guide at the Taketomi Island "Taketomi Tourism Center." While it might have been something I could overlook, I believe many others felt uncomfortable, so I felt it was necessary to mention it for future improvement.
First, while boarding, he addressed a female passenger who had removed her mask, saying, "The woman at the back, please put on your mask. We had an explanation about this, right?" I understand that being cautious about COVID-19 is important on an island with limited medical facilities, but it has been nearly three years since then, and with vaccinations and other measures in place, it should be clear that wearing masks outdoors is not as significant. There could have been a kinder way to address the customers. Furthermore, there was no actual explanation given; later, I checked inside the first building and saw a "mask required" sign at the reception, but there was no verbal explanation.
The most puzzling comment was, "Please refrain from taking photos, or it will get out of hand." Passengers who were eager to take pictures had to put their cameras away. Yet, when a passenger filmed at the main sightseeing spot, the guide remarked, "My eyes are in that video," reprimanding them for filming. When I heard about the photo ban, I thought that the sound of the camera would startle the water buffalo and cause chaos, which is why other tourists might have refrained from taking pictures. However, why is it that video recording without sound is also prohibited? Tourists walking on the road were freely taking photos and videos, so why were we on the water buffalo cart the only ones banned from doing so? I imagine that passengers who wanted to take great photos at the best shooting spot left quite dissatisfied without any pictures.
Is it the case that the "Taketomi Tourism Center" prohibits photo and video recording during the ride, or is this just the whim of this male staff member?
Additionally, while they seem to quickly collect the buffalo's urine in a bucket to prevent it from being scattered on the road, the guide would cover it with sand using his foot, and despite claiming to have children, he ignored the wishes of the kids. He also complained about work, giving off a rather oppressive vibe of "follow my orders," which was quite unpleasant.
Out of curiosity, I looked up the "Taketomi Tourism Center" after returning home, and I found numerous negative comments about the staff. I felt that this company needs to relearn what customer service should be and how to interact with customers from the ground up. Given how great the other staff members were, I think this one unpleasant interaction is a prime example of how a single negative experience can ruin an otherwise enjoyable trip. While it was not directed at us personally, if it had been, I would have rated it one star.
In any case, since neither I nor the other customers could take photos, I would like "Taketomi Tourism Center" to clarify their stance on this matter. There was no sign prohibiting photography inside the center's building, so it seems this was indeed the personal judgment of this male staff member.
Since you have a precious job of entertaining tourists and providing experiences that cannot be found elsewhere, I believe that even a small change in behavior could lead to a much more enjoyable experience for customers, whi
コロナ禍のため初めて国内でベルトラさんのツアーを申し込みましたが、変わらぬ安心、確実なサービスでした。今回お世話になったドリーム観光さんもスタッフ全員手際よく、好意的な方ばかりでした。
定期便で各島を回ると思っていたら、ドリーム観光さん自社の大きな船を保有しているのですね。乗船客それぞれのコースは違うものの全員ドリーム観光で申し込んだ観光客のみというのも間違いがなくて安心しました。
大変満足だったのですが、星3つにしたのは竹富島での「竹富観光センター」男性水牛ガイドの対応が気になったから。
スルーしようと思えばできる範囲だと思いますが、多くの方が不快な思いしているとは思うので、今後の改善のためにあえて書かせていただきます。
まず乗車して自分たちのことではないのですが、マスクを外されている女性客に対して「一番後ろの女性の方。マスクしてください。説明ありましたよね」といったものの言い方。医療機関の限られた島でコロナにナーバスになるのは分かるのですが、すでに3年近く経過してワクチン等の対応も進み、外でのマスク着用がそれほど意味をなさいことはわかっているはず。もっと客に配慮した優しいものの言い方はあったはず。
そして、実際そんな説明はありませんでした。後で最初の建物の中で確認したところ、受付に「マスク着用」の表示がありましたが口頭で説明があったわけではありません。
そして一番????なことは「収集が付かなくなるので写真撮影はやめてください」との発言。カメラを出して撮影する気満々だった搭乗客はカメラを鞄にしまう羽目に。それでも一番の観光名所でビデオ撮影した客には「ビデオには私の目が映っていますからね」とビデオ撮影をとがめる発言。
写真撮影禁止と聞いた時、自分を含めて水牛がシャッター音に驚いて収集が付かなくなるものだと思い、他の観光客も遠慮したのだと思います。
なのに、音の出ないビデオまでダメなのは何か理由があるのでしょうか?
路を歩いている観光客は自由に写真撮影、ビデオ撮影しているのに水牛車に乗っている私達だけがなぜ禁止なのでしょう?
一番の撮影スポットでいい写真を撮りたかぅた搭乗客は誰一人写真を撮ることなく終了したのでかなり不満だったのでは。
「竹富観光センター」では搭乗中の写真撮影、ビデオ撮影を禁止しているんでしょうか?それともこの男性職員だけの我儘なのでしょうか?
それ以外にも、牛の尿はバケツですぐに受け取って路に撒かないようにするのでしょうが、足で砂をかけてごまかしたり、自分が子供いるといっていた割にはお子さんへの希望を無視してたり、仕事の愚痴を言ったりと、なんか俺様の「俺の言うことに従え」的な高圧的な感じでかなり不快感がありました。
ちょっと気になり帰宅後「竹富観光センター」を調べてみたのですが、従業員の悪いコメントが出てくる出てくる。
この会社は顧客に対するサービスはどうあるべきなのか、接客はどうあるべきなのかを1から勉強し直す必要があるのではと感じました。
他の接客をしてくれた方々がとても良かっただけに、たった一人の不愉快な対応がせっかくの楽しい旅行を台無しにしてしまう良い例だと思いました。
決して自分たち個人に発せられたものではありませんが、もし自分たち個人に向いたものでしたら評価は星1つでした。
ともかく自分も含め他のお客さんも写真撮影はできなかったので「竹富観光センター」としてこれに対してどういう認識でいるのかは明確にしていただきたいと思います。センターの建物内には写真撮影禁止の文字はありませんでしたのでやはりこの男性職員独自の判断だったのでしょうか。
観光客を楽しませて、他では味わえない経験をさせていただいている貴重なお仕事なのですから、少しだけ行動変化していただけるだけで、客側ももっと楽しい経験ができるようになると思いましたので厳しいコメントを書かせていただきました。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 【12/31まで】グラスボートと水牛車プラン |
| Attended as: | Couples |
| Posted on: | 2022/09/22 |
| Activity Date: | 2022/09/18 |
Reviewed by: ぽりん
Originally, I had signed up for the SUP @ Mangrove and snorkeling tour at Barasu Island, but due to poor conditions around Barasu Island, I received an inquiry the day before asking, "Would you like to cancel? Or switch to another tour?" Since I was already there, I decided to book the trekking and SUP @ Mangrove tour, and that turned out to be a great decision! The instructor, Matsuko, had only been there for a few months, but she was very knowledgeable about Iriomote Island. She shared many interesting tidbits during our travel, including stories about the road construction that was halted and a simulator game at the wildcat museum.
After arriving, we all moved to the point with a simple mountain climb. Along the way, she introduced us to the flora and fauna of Iriomote Island. Coincidentally, there were four couples participating, including my husband and me: a couple who were masters of remote islands, a chatty couple from Kansai (Shikoku), and a calm yet friendly couple. Everyone was very approachable, and we became close through activities like diving. My usually quiet husband seemed to have a lot of fun, adding his own flair during the dives and really enjoying himself. At the end of the activities, the remote island master couple recommended a dining spot, which we promptly visited. The other couples also enjoyed hearing stories about different remote islands from them. Thank you so much for the wonderful memories, instructor Matsuko, and to all the couples! Enjoy the rest of your trip!
Oh, and about the clothing: I thought I would be wearing a wetsuit over my swimsuit, so I wore my swimsuit, but the equipment provided included only a helmet, shoes, and a jacket. Everyone else was dressed in T-shirts or rash guards over their swimsuits, and shorts or leggings. I didn't have those, so I ended up wearing pajamas (short-sleeved & relaxed fit) over my swimsuit, which felt quite silly and embarrassing, especially since it would be captured in photos (though it could make for a funny story). I think it would be wise to consider your outfit if you participate!
もともと、SUP@マングローブとバラス島上陸のシュノーケルツアーを申し込んでいましたが、バラス島周辺のコンディションが悪く、「キャンセルしますか?別のツアーにしますか?」の問い合わせが前日にありました。折角なのでトレッキングとSUP@マングローブでツアーを申し込んだ所、それがもう大正解!インストラクターのマツコさんはまだ来て数ヶ月との事でしたが、西表島の事をよくご存知で、道路工事が途中で中断してしまった話や、ヤマネコの博物館(?)のシュミレーターゲームの話などなど、移動中に小ネタを沢山話してくれました。到着後、皆でポイントまで簡単な山登りをしながら移動。途中、西表島の動植物についても紹介してもらいました。たまたま参加していたメンバーが、私達夫婦を含めて4カップル。離島マスター夫婦、お喋り関西人夫婦(四国)、穏やかだけど気さくに話せる夫婦、とメンバーも皆親しみやすく、飛び込みを始めとしたアクティビティを通じて仲良くなりました。普段寡黙な主人も相当楽しかったようで、飛び込み時にアレンジを加えたり、凄く楽しんでいました。アクティビティ終わりには離島マスター夫婦からおススメの食事処を教えてもらい、早速訪ねてみました。他の夫婦達も離島マスター夫婦から別の離島の話を聞いたりして楽しんでました。本当に最高の思い出をありがとうございました、インストラクターのマツコさん、それぞれの夫婦の皆さま!残りの旅を楽しんでください!
そうだ、あとは、服装ですが、私は水着の上からウェットスーツを着用すると思ったので、水着を着て行ったのですが、装備として渡されるのは、ヘルメットとシューズとジャケットのみなので、皆は水着の上にTシャツやラッシュガード、下はスパッツにハーパンのような格好でした。私はそれらの用意がなかったので、水着の上からパジャマ(半袖&リラコ)を着用して臨みましたが、大分ダサくて恥ずかしかったですし笑、写真にも残ってしまうので(ネタにはなりますが笑)ご参加される際は、格好を考えたほうがいいかもなって思いました。
| Rating: | |
|---|---|
| Packages: | +バラス島シュノーケリング |
| Attended as: | Couples |
| Posted on: | 2022/09/22 |
| Activity Date: | 2022/09/20 |
Reviewed by: なりなり
I was worried it might be cloudy, but fortunately, it was clear on the day, and I was able to see a perfect starry sky. I've been to several places with beautiful starry skies, but this might be the best. It was really great.
The jungle exploration was also very satisfying, as I encountered several coconut crabs and purple land hermit crabs.
曇らないか心配でしたが、当日は運良く晴れて、満点の星空を見ることができました。星空が綺麗なところにいくつか行ったことがありますが、ここが一番かもしれません。すごく良かったです。
ジャングル探索もヤシガニや紫オカヤドカリに何匹も会えて、大満足です。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2022/09/17 |
| Activity Date: | 2022/09/16 |
Reviewed by: やぎすけ
I signed up because there was a shuttle service. I was satisfied with the tour itself, but I was very disappointed when I was left behind at the Ishigaki Port Ferry Terminal during the return shuttle due to a bathroom stop.
On the day of the tour, I was picked up at my hotel and checked in at the counter at Ishigaki Port Ferry Terminal, where I received multiple tickets. After that, we moved to the boat and traveled to Iriomote Island. Once we arrived at Iriomote Island, we took a bus to the mangrove cruise boat, and then again took a bus to the water buffalo cart boarding area. We traveled to Yubu Island by water buffalo cart and had free time (lunch was provided, so we moved to the restaurant within the allotted time to eat) to explore the island. After that, we returned to the water buffalo cart, switched from the bus to the boat, and moved to Taketomi Island. On Taketomi Island, we drove around the island in a water buffalo cart and then had free time. Since we basically moved around on our own, I was able to quickly buy souvenirs at various places, so I was satisfied with the tour content.
What was disappointing was that when I returned from Taketomi Island to Ishigaki Port Ferry Terminal, I had to stop by the bathroom due to feeling unwell, and when I returned to the tour counter, I was told that the shuttle had already finished. I had to pay for a taxi back to the hotel. When I was picked up at the hotel, I received a call, and at the departure counter, I was told they would wait until we returned to the counter after the tour, so I really wished they had at least confirmed by phone. I was satisfied with the tour itself, but I was very disappointed at the end.
送迎ありだったので申し込みました。
ツアー自体は満足でしたが、帰りの送迎でトイレ立ち寄りの間に出発され石垣港離島ターミナルに置き去りにされたためそこだけ非常に残念でした。
当日はホテルまで迎えに来ていただき、石垣港離島ターミナルのカウンターで受付し複数枚チケットを受け取りました。その後各々で船に移動し、西表島まで船で移動しました。西表島についてからは各々でバスに乗りマングローブ遊覧船に移動し、その後再びバスで水牛車乗り場に移動。水牛車で由布島に移動し自由時間(昼食は用意されているので各々で時間内にレストランに移動して食べる)で島を散策、その後再び水牛車に戻り、バスから船に乗り換え竹富島に移動しました。竹富島では水牛車で島をドライブして、その後自由時間でした。移動は基本的に自分たちで移動するため、各所でささっとお土産を買って移動できたので、ツアー内容は満足でした。
残念だったのは竹富島から石垣港離島ターミナルに戻った際、体調を崩したためトイレに立ち寄ってからツアーカウンターに戻ったところ、すでに送迎は終わったと言われ、自腹でタクシーでホテルまで戻りました。ホテルに迎えにきていただいた際は電話があったのと、出発時のカウンターではツアー後カウンターに戻ってくるまで待っていますと言われたこともあり、せめて電話確認していただきたかったです。
ツアー自体は満足でしたが最後でとてもがっかりしました。
Thank you very much for participating in the tour. However, we sincerely apologize for the inconvenience regarding the lack of shuttle service at the end of the tour.
Upon confirming with the operating company, we learned that the return shuttle service operates on a declaration basis. We ask for your preferences for the return shuttle service before the start of the tour, but since there was no declaration of your preference at that time and your name was not on the user list, you were unfortunately unable to use the service. Additionally, regarding the pickup, if we cannot meet you at the designated time in the front lobby area, we will confirm via phone.
To avoid any confusion regarding the shuttle service in the future, we will consider making our guidance on our website clearer. We take your feedback seriously and, together with the operating company, we will strive to improve our guidance methods and enhance our services. Thank you very much for taking the time to share your valuable experience with us.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ツアー終了の際には送迎サービスがご利用いただけず、心よりお詫び申し上げます。
催行会社に確認したところ、お帰りの送迎サービスに関しまして申告制となっており、ツアー開始前にお帰りの送迎サービスのご希望をお伺いさせていただいておりますが、
その際にご希望のご申告がなく、ご利用者名簿にお名前がなかったため、結果ご利用いただくことができませんでしたとの回答がございました。
また、お迎えに関しましては、お迎え時間にフロント・ロビー付近でお会いできない場合に、お電話にて確認をさせていただいているとのことです。
今後の送迎サービスに関する混乱を避けるため、弊社ページでのご案内も分かりやすいものとなるよう検討いたします。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後ご案内方法やさらなるサービス向上に努めてまいります。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 竹富島水牛車プラン |
| Attended as: | Couples |
| Posted on: | 2022/09/13 |
| Activity Date: | 2022/08/26 |
Reviewed by: コーラル
We participated as a family. My son and I got seasick, and the whole family had to give up on the tour midway. Despite giving up on the tour, we were still able to have lunch, and the follow-up service was very kind.
家族で参加。私と息子が波酔いしてツアーを家族全員途中で断念しました。ツアー断念したにもかかわらず昼食もいただけて、その後の対応もすごく親切にしていただきました。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2022/09/10 |
| Activity Date: | 2022/08/19 |
Reviewed by: tomo
I was worried about what would happen since a typhoon was approaching, but on the day of the tour, it was incredibly sunny!
Mangrove cruise → rode a water buffalo to Yufu Island → had lunch → moved to Taketomi Island → rented bikes and toured the key spots on the island. I even dipped my feet in the sea at Kondoi Beach. We had some extra time, so we enjoyed cocktails at a café. Overall, it was a fulfilling experience, and I was very satisfied.
I think 15,000 yen is an excellent value for this!
台風が近づいてきたのでどうなるかと思いましたが、ツアー当日はめちゃ晴れ!
マングローブクルーズ→水牛乗って由布島へ移動→ランチ食べて→竹富島移動→レンタル借りて島の要所を見学。コンドイビーチで足まで海に浸かったり。少し時間も余ったのでカフェでカクテル飲んで全体的に充実していて大満足。
これで15000円はコスパ抜群だと思います!
| Rating: | |
|---|---|
| Packages: | 【VELTRA限定】竹富島レンタサイクルプラン |
| Attended as: | Couples |
| Posted on: | 2022/09/05 |
| Activity Date: | 2022/08/30 |
Reviewed by: Q chan
Even with a short stay, I was glad to be able to quickly visit various islands. On Iriomote Island, I enjoyed a mangrove tour with clear and polite explanations. The bus driver's announcements were also very entertaining. On Yubu Island, I rode a water buffalo cart while listening to the sound of the sanshin, and I was able to take commemorative photos with the water buffalo. After enjoying a delicious bento box, I leisurely strolled around the island. On Taketomi Island, I rented a bicycle and explored. I had a lot of fun planning my own route using a map to visit the places I wanted to see. However, when I encountered a water buffalo cart along the way and stopped to look around, I didn't know where to move out of the way. When I asked which direction they were going, I was told harshly, "You're in the way. We're going that way," which was intimidating. I've heard that being at a higher eye level can sometimes make people feel more confident, but the passengers on the cart looked at me and whispered, laughing derisively. I understand that stress can build up and make people irritable, but their aggressive remarks without answering my question were unpleasant. It might be better to silently and quickly move out of the way when encountering a water buffalo cart on the road. It's unfortunate that I couldn't end my experience on a good note due to the lingering frustration, but I think it was an efficient tour.
滞在日数が少なくても、色々な島をサクッと訪れることが出来て良かったです。西表島では、わかりやすい丁寧な説明を受けながらマングローブを遊覧出来て楽しかったです。バスの運転手さんのアナウンスもとても面白かったです。由布島では三線を音色を聴きながら水牛車に乗って、水牛と一緒に記念撮影が撮れました。美味しい幕の内弁当を食べたあと、島の中をゆったりと散歩しながら満喫する事も出来ました。竹富島では自転車レンタルをしてまわりました。地図を見ながら自分でルートを考えて見たいところを巡りましたが、とても楽しかったです。途中水牛車がいたので自転車を止めて周りを見ましたが、どこに避けたら良いのか分からず、どっちの方向へ行かれますか?と尋ねたら「邪魔なんだけど。そっち通るから。」とキツく言われて怖かったです。目線の位置が高くなると気持ちが大きくなったりする事があると聞いた事がありますが、乗っていた乗客もこちらを見てコソコソ話しながら馬鹿にしたように鼻で笑っていました。色々ストレスが溜まってイライラするのもわかりますが、質問にも答えず攻撃的な発言は不愉快でした。道で水牛車に出会ったら無言で急いで逃げるのが良いかもしれません。モヤモヤしたままで、気分良く終われなかったのは残念ですが、効率的なツアーだと思います。
| Rating: | |
|---|---|
| Packages: | 【VELTRA限定】竹富島レンタサイクルプラン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/09/03 |
| Activity Date: | 2022/08/28 |
Reviewed by: なにこれ
The instructions for the meeting place were unclear, yet they showed displeasure for not arriving on time. There were no other tour participants, so it wasn't a situation where anyone would be inconvenienced. I didn't feel any hospitality. I didn't see a single animal. I would have been better off relaxing in my room. I cannot recommend this at all.
待ち合わせ場所の指示が不明確なのが悪いのに、時間通りにつかなかったことに不機嫌をあらわにしてくる。他のツアー参加者もおらず、誰に迷惑かかる状況でもないのに。ホスピタリティを感じない。1匹も動物も見れなかった。これなら部屋でゆっくりしてたほうがマシだった。全くお勧めできない。
Thank you very much for participating in the tour. However, I sincerely apologize for any discomfort we may have caused you.
I have communicated the details of your experience to the operating company. We will work diligently with them to improve our services so that all participants can enjoy their experience comfortably.
Thank you for taking the time to share your valuable feedback.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながらご不快な思いをさせてしまいましたこと、深くお詫び申し上げます。
ご投稿いただきました体験談の内容を催行会社へお伝えさせていただきました。
ご参加される皆さまに気持よくご参加、お楽しみいただけるよう催行会社とサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2022/08/29 |
| Activity Date: | 2022/08/27 |
Reviewed by: Chie
I recommend signing up for this tour on the first day. This way, you can get a good grasp of the sightseeing options and narrow down what you want to experience. I was able to make reservations for the things I wanted to do from the second day onward, which made for a fulfilling trip.
The water buffalo cart experience was great, as it allowed us to enjoy two different conditions. The glass-bottom boat offered high underwater visibility, and we could see plenty of fish clearly.
初日にこのツアーの申し込みをおすすめします。これにより観光内容がだいたいつかめるので、何を体験んしたいかが絞れました。2日目以降体験したいことを予約し充実した旅行になりました。
水牛車は二カ所違う条件で体験できよかった。
グラスボートは水中透明度が高く魚もよく見えました。
| Rating: | |
|---|---|
| Packages: | 【12/31まで】グラスボートと水牛車プラン |
| Attended as: | Families |
| Posted on: | 2022/08/27 |
| Activity Date: | 2022/08/23 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour. However, I sincerely apologize for any discomfort you experienced during your visit to Taketomi Island.
Regarding COVID-19 measures, as you might expect, the remote islands are particularly sensitive to the virus. I believe we needed to be more considerate about how to guide our customers to ensure they feel safe participating.
Additionally, concerning photography, when I checked with the operating company, they mentioned that to ensure everyone boards the water buffalo cart smoothly and on schedule, as well as due to safety concerns near the water buffalo, there may be times when we ask for your cooperation in refraining from taking photos before boarding. However, during the ride, it is acceptable to take photos and videos as long as you are considerate of the other guests around you. I also apologize for not properly informing our customers about this point.
We take your feedback seriously and, together with the operating company, will strive to improve our services further. Thank you very much for sharing your valuable experience despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、竹富島観光の際はご不快な思いをさせてしまいましたこと、心よりお詫び申し上げます。
まずコロナ対策に関しまして、お察しの通り離島では地域柄コロナに対して敏感になる部分はございますが、
どのように案内をすればお客様が安心してご参加いただけるのか、もっと配慮が必要だったと思います。
また、写真撮影に関しまして、催行会社に確認したところ、水牛車へ乗車時に皆様にスケジュール通りスムーズにご乗車いただくよう、
また水牛の近くは危険が伴う等で、乗車前の撮影をお控えいただくよう、ご協力をいただくことがあるとの回答がございました。
なお、乗車中に関しましては、写真撮影、ビデオ撮影共に、周りのお客様にご配慮いただいた形でお取りいただく分には問題がないとのことでございます。
この点につきましても、お客様へきちんとご案内でできておりませんでしたこと、重ねてお詫び申し上げます。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム