Reviewed by: がっかり
On the day of my arrival, I started feeling unwell, and since it was two hours prior, I tried to cancel, but I couldn't do it at all. When I called Kintetsu, they told me to contact VELTRA. However, when I called VELTRA, I was directed to an automated voice response that instructed me to log into my account and proceed with the cancellation there. Even after logging in, I could only access the reservation page and couldn't cancel. In the end, I gave up.
Isn't there a better way to handle this?
当日、現地に到着したのですが体調が悪くなり、2時間前でしたのでキャンセルしよとしたのですが全くできなかった、近鉄に電話してもベルトラさんに問い合わせてくださいと言われ、ベルトラさんに電話しても音声案内が流れてマイページから入ってキャンセルの手続きを取れとの答え、マイページに入っても予約のページに入るだけでキャンセルできなかった、結局諦めました。
もう少し対応の仕方があるんじゃしのでしょうか。
| Rating: | |
|---|---|
| Packages: | <8/24~>【北】うめだルート (11:40/17:00発) |
| Attended as: | Couples |
| Posted on: | 2019/03/17 |
| Activity Date: | 2019/03/17 |
Reviewed by: Jun
It was fun.
It was a bit cold still, but the weather was nice, so the open deck felt great.
Although we were just looking around, it was enjoyable because it was guided.
楽しかったです。
ちょっとまだ寒かったけど、天気は良かったのでオープンデッキ、気持ち良かったです。
観て廻るだけなのですが、ガイド付きなので、楽しめます。
| Rating: | |
|---|---|
| Packages: | <10/17~11/1>【南】なんばルート(9:30/14:40発)※土日祝日限定 |
| Attended as: | Couples |
| Posted on: | 2019/03/11 |
| Activity Date: | 2019/03/09 |
Reviewed by: いのこ
From 15:40 on March 5th, it was quite warm during the day, but by that evening, it was still a bit chilly. However, the blanket service was very helpful. It was very comfortable, and the time flew by; I wished I could have stayed on for another hour.
3/5の15:40からで、昼間は結構暖かかったのですが、夕方のその時間になったら、まだ少し肌寒かったですが、ブランケットのサービスがありとても助かりました。とても気持ちよくて時間があっという間、あと一時間くらい乗っていたかったです。
| Rating: | |
|---|---|
| Packages: | <10/17~11/1>【南】なんばルート(9:30/14:40発)※土日祝日限定 |
| Attended as: | Families |
| Posted on: | 2019/03/07 |
| Activity Date: | 2019/03/05 |
Reviewed by: PatrickSab
The tour takes the tourist to great places (not to be missed) around Kyoto, and the overall experience was good.
Personnel was courteous. The included lunch (Japanese) was a very nice experience with typical Japanese food to enjoy.
However, we felt as though we had to enjoy the sites on our own, which is okay, since having some free time to wander around the site is necessary; but the balance with information about the site (and history) and free time was not as we would expect, hence it did feel superficial, and the tour seemed more like being taken to the great places of Kyoto rather than being guided.
| Rating: | |
|---|---|
| Packages: | Kyoto Bus Tour with Lunch (Until Dec 31, 2018) |
| Attended as: | Couples |
| Posted on: | 2019/01/16 |
| Activity Date: | 2018/12/17 |
Reviewed by: まめたん
I signed up for a tour of Osaka on the recommendation of a friend. There were only the two of us participating. It was probably because of the season that it was so few. The guide, even though he had a cold, explained everything earnestly. After it was over, he took pictures for us. Next time, I want to do it during a warmer season.
初めての 大阪観光で 友人に勧められて申し込みしました。
参加者は私たちだけでした。
この時期なので、少なかったんでしょうね。
ガイドさんも 風邪ひいていたのに 一生懸命説明してくれました。
終わった後に 写真を撮ってくれました。
今度は もう少し暖かい時期にしたいです。
| Rating: | |
|---|---|
| Packages: | <10/17~11/1>【南】なんばルート(9:30/14:40発)※土日祝日限定 |
| Attended as: | Couples |
| Posted on: | 2019/01/13 |
| Activity Date: | 2019/01/10 |
Reviewed by: ポットマム
I usually drive a minivan, so I don't get to enjoy the scenery at a leisurely pace, but being on the open deck at a high position felt great. The signs were close by, and the highway was enjoyable as well. It was fun to see the night view from angles I usually can't, both from the side and above. The guide's explanations were easy to understand. Since it's this time of year, I was prepared for the cold and dressed warmly, so it didn't bother me at all. The blanket and heat pack service was also appreciated. I felt that the tour price was a good deal.
普段はワンボックスカーを運転している側で、あまりゆっくり景色を見れないので高い位置でのオープンデッキは気持ちよかったです。
看板が近かった~高速道路も気持ちよかったです。夜景も横から上から普段見れない所から見る事ができて楽しかったです。
ガイドさんの説明もわかりやすかったです。
この時期なので寒いのは覚悟していたし、防寒ばっちりして行ったので気になりませんでした(^^♪ブランケットとカイロのサービスもありがたかったです。このツアー料金はお得だと感じました。
| Rating: | |
|---|---|
| Packages: | OSAKA SKY VISTA 特別運行便 |
| Attended as: | Families |
| Posted on: | 2018/12/29 |
| Activity Date: | 2018/12/27 |
Reviewed by: maruteru
I had originally made a reservation for the 8 PM slot, but I was able to change it to the 7 PM slot because there was availability. The city of Osaka was crowded due to the three-day weekend before Christmas, but it was really nice to enjoy the night view slowly from the bus! It was wonderful to see the night view not only from Midosuji but also from the highway.
予約をしたのが20時の回でしたが、19時の回に空きが出たからと変更してもらえました。クリスマス前の三連休で、大阪の街は混雑していましたが、バスの上からゆっくり夜景が見られてとっても良かったです!
御堂筋だけでなく、高速道路からも夜景が見れて素敵でした。
| Rating: | |
|---|---|
| Packages: | OSAKA SKY VISTA 特別運行便 |
| Attended as: | Friends |
| Posted on: | 2018/12/24 |
| Activity Date: | 2018/12/22 |
Reviewed by: とうきょうから来た人
The course returns to Umeda, but I believe it would be much more worthwhile to set it up so that passengers can get off at Abeno Harukas for sightseeing, which would also be appreciated as part of the bus company's programming.
梅田へUターンするコースですが、あべのハルカスで下車して観光できるように、セットした方が断然、見応えもあり、バス会社のプログラミングとして評価されると考える。
| Rating: | |
|---|---|
| Packages: | 【南】なんばルート(10:30/15:40発)<11/5~12/31> |
| Attended as: | Families |
| Posted on: | 2018/12/22 |
| Activity Date: | 2018/12/20 |
Reviewed by: Keiko T.
It was a nice day since it wasn't too cold, but when it's cold, my face... freezes. Overall, I was satisfied. It would be even better once the illuminations at Nakanoshima start! Since this was a preliminary visit, I plan to join my friends.
それほど寒くない日だったので良かったですが、寒いと顔が…凍る。
全体的には満足しました。中之島のイルミネーションが始まれば もっと良いでしょう!下見だったので友人達と参加しようと思っています。
| Rating: | |
|---|---|
| Packages: | OSAKA SKY VISTA 特別運行便 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/12/09 |
| Activity Date: | 2018/11/29 |
Reviewed by: ミルククリーム
Minami participated in the Umeda route, as they were exploring on their own. They received blankets and disposable heat packs before boarding. The breeze felt nice, and it was enjoyable to look at the sky while the explanations were pleasantly detailed and fun. ¥1500 is a great deal.
ミナミは自分達で回るので、うめだルートに参加。ひざ掛けや使い捨てカイロを頂き乗車。風が気持ち良く、空を眺めながら、説明もいい感じに丁寧で楽しかったです。¥1500 はお得です。
| Rating: | |
|---|---|
| Packages: | 【北】うめだルート (13:20発)<11/5~12/31> |
| Attended as: | Couples |
| Posted on: | 2018/11/29 |
| Activity Date: | 2018/11/27 |
Reviewed by: みさころ
I participated with four friends. The weather was not as cold as we had worried about, and the duration of about an hour was just right, making it very enjoyable. The guide's explanations were clear and helpful. The illuminations were beautiful, and we felt like we were on a little trip. I would like to participate again. Thank you very much.
友人4人と参加しました。 天気も心配していたほど寒くもなくて小一時間というちょうどいい時間で、とても楽しめました。
ガイドさんのお話も分かりやすくてよかったです。
イルミネーションもきれいでちょっとした小旅行の気分を味わえました。
また参加したいと思いました。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | OSAKA SKY VISTA 特別運行便 |
| Attended as: | Friends |
| Posted on: | 2018/11/29 |
| Activity Date: | 2018/11/26 |
Reviewed by: ブルー
It was the least visible spot, in the fourth row from the front on the second floor. I could only see the inside of the car. As for the cold, it was the place where the wind hit the least.
2階の前から4列目で、一番見えにくい場所でした。車の内側ばかり見えていました。寒さは、一番風が当たらない場所でした。
| Rating: | |
|---|---|
| Packages: | OSAKA SKY VISTA 特別運行便 |
| Attended as: | Couples |
| Posted on: | 2018/11/26 |
| Activity Date: | 2018/11/24 |
Reviewed by: ここにゃん
I arrived at the bus station an hour earlier than my reserved bus, but the guide kindly let me board because there were empty seats available. From the moment we departed, the guide provided detailed information about the history of the buildings and pointed out the highlights of the illuminations, saying things like, "Turn right here!" and "Turn left here!" I was never bored at all. I'm grateful to the guide for providing such a fun experience! Of course, the ride on the bus was comfortable as well.
予約したバスより1本前のバスの時間に着いてしまったのですが、空席があるからとガイドさんが快く乗せくださいました。
出発してからずっとガイドさんが建物の歴史や、イルミネーションの見どころを「ここ右ですよ!!」「ここ左です!!」とピンポイントで教えてくださったりで全く退屈しませでした。
凄く楽しい時間を過ごさせてくださったガイドさんに感謝です!
もちろんバスの乗り心地も良かったです。
| Rating: | |
|---|---|
| Packages: | OSAKA SKY VISTA 特別運行便 |
| Attended as: | Friends |
| Posted on: | 2018/11/18 |
| Activity Date: | 2018/11/16 |
Reviewed by: ともとも
In the vast city of Osaka, if you're a beginner wondering where to start your sightseeing, this course is perfect! I want to recommend it to my friends as well.
広い大阪、観光と言っても、さてどこから見たらいいかしら?と思う初心者には、うってつけのコース!友人にも薦めたいです。
| Rating: | |
|---|---|
| Packages: | 【南】なんばルート(10:30/15:40発)<11/5~12/31> |
| Attended as: | Friends |
| Posted on: | 2018/10/28 |
| Activity Date: | 2018/10/26 |
Reviewed by: Mac_SE
The weather was great, making it perfect for the open-deck bus. The tour guide (a woman) was like someone from Yoshimoto, and the hour passed by in no time.
天気も良くオープンデッキバスには最適でした。
ツアーガイドさん(女性)がまるで吉本出身のようで1時間があっという間に過ぎてしまいました。
| Rating: | |
|---|---|
| Packages: | 【南】なんばルート(10:30/15:40発)<11/5~12/31> |
| Attended as: | Couples |
| Posted on: | 2018/10/24 |
| Activity Date: | 2018/10/21 |
Reviewed by: テキサス
My husband and I came to Kansai from America for a two-week trip and participated in your city tour. The pleasant weather and the kind guide made it a wonderful experience. Thank you for the great memories. It was convenient to make a reservation easily online.
私達夫婦はアメリカから2週間の関西旅行にきて、御社の市内観光に参加しましたが、穏やかな天気と親切なガイドさんの応対で良い思いでになりました。
良い思い出をありがとうございますネットで簡単に予約出来て便利ですね。
| Rating: | |
|---|---|
| Packages: | 【南】なんばルート (14:40/19:20発)※土日祝限定 |
| Attended as: | Couples |
| Posted on: | 2018/10/22 |
| Activity Date: | 2018/10/20 |
Reviewed by: hirorumi
It depends on the weather, but I recommend it if it doesn't rain. We toured the sightseeing spots by bus. The guide provided explanations, and I heard very interesting stories. I wanted to join the northern course as well, but I regrettably had to give up due to scheduling conflicts. Since I participated on the first day, I was able to understand the layout of Osaka, which was very good.
天候に左右されますが、雨が降らなければお勧めです。
観光名所をバスで廻ります。
ガイドさんが説明してくれて、大変興味深い話が聞けました。
北コースも参加したかったですが、時間が合わずに断念したのが心残りでした。初日に参加したので、大阪立地も理解出来て、とても良かったです。
| Rating: | |
|---|---|
| Packages: | 【南】なんばルート(10:30/15:40発)<11/5~12/31> |
| Attended as: | Families |
| Posted on: | 2018/10/13 |
| Activity Date: | 2018/10/08 |
Reviewed by: さこでーす
When you're older, it's tough to deal with fatigue, crowds, and walking, so it's great to be able to enjoy all the sightseeing easily! The sense of openness was also fantastic!
高齢だと疲れと人ごみと歩行大変で、観光名所あちこち回れないので楽に全部観光出来る!開放感も最高でした-。
| Rating: | |
|---|---|
| Packages: | 【南】なんばルート (14:40/19:20発)※土日祝限定 |
| Attended as: | Families |
| Posted on: | 2018/10/08 |
| Activity Date: | 2018/10/06 |
Reviewed by: りしゅな❣️
I came to Osaka from Hiroshima with my mother to listen to my eldest son's research presentation at university. My mother, who has Alzheimer's disease, can only retain memories for about 10 minutes, but her dedicated doctor told us that if there are enjoyable and happy moments, even for just that short time, it can slow the progression of the disease. So, we decided to participate in the two-story bus tour on the Namba route. The season was perfect, the view was amazing, and my mother was very happy.
The guide provided detailed and thoughtful information, and even I, who have been to Osaka many times, learned things I didn't know. Especially on the Namba route, since it also goes on the highway, we were able to see buildings from above that we usually only see from below, offering a different perspective!
After getting off the sightseeing bus, the driver took a photo of my mother and me with the bus in the background, allowing us to enjoy the experience until the very end.
大学に通っている長男の研究発表を聞きに行く為に母と広島から大阪にきました。
アルツハイマー型認知症の母は10分程しか記憶が出来ませんが 専属のドクターから その瞬間だけでも 楽しい事、嬉しい事があれば 病気の進行をゆっくりする事が出来ると言われ 今回 2階建バス なんばルートに参加してみました。季節もよく 見晴らしは最高で 母も凄く喜んでくれていました。
ガイドさんは 丁寧に細やかな情報も話してくださり 何度も大阪に行っている私も知らない事も知ることができました。特になんばルートは高速道路も通るので 普段下からしか見ない建物を上から見下ろすことも出来て 違った景色も見ることが出来ました❣️
観光バスを降りてから バスをバックに私と母の写真を運転手さんが撮ってくださり 最後まで いい気分で過ごす事が出来ました。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Families |
| Posted on: | 2018/10/08 |
| Activity Date: | 2018/10/06 |
Reviewed by: あおまめ
I rode with my child. Before we departed, we received a present for the child. I was worried about the weather, but it didn't rain during the ride, so the roof was open the whole time. The bus was slower than I expected, allowing us to properly see each landmark. We got off at Abeno Harukas, and at that time, the guide kindly asked, "Are you okay after getting off the bus?" I appreciated that thoughtfulness. My child also said they want to ride this bus again next time. Next time, I would like to ride all the way to Osaka Station.
子どもと2人で乗りました。出発前に子どもにプレゼントをいただきました(^^)お天気が心配でしたが、乗車中、雨は降らなかったので屋根はオープンのままでした。思っていたよりバスはゆっくりで、各名所をちゃんと見ることができました。あべのハルカスで途中下車をしましたが、そのときガイドさんが「この(バスを降りた)あとは大丈夫ですか?」というような声がけをしてくださり、その心遣いがうれしかったです。子どもも、また今度このバスに乗りたいと言っていました。次回は大阪駅まで乗っていきたいです。
| Rating: | |
|---|---|
| Packages: | 【南】なんばルート(10:30/15:40発)<11/5~12/31> |
| Attended as: | Families with Young Children |
| Posted on: | 2018/09/27 |
| Activity Date: | 2018/09/25 |
Reviewed by: さとし
Since it was a family sightseeing day after Universal Studios, I was wondering if there was a way to do sightseeing without using our feet. We were able to enjoy the city tour very comfortably, so everyone was satisfied.
ユニバーサルスタジオの翌日のファミリー観光だったので足を使わずして観光できないものかと思ってました。とても快適に市内観光できたのでみんな満足しました。
| Rating: | |
|---|---|
| Packages: | 【北】うめだルート |
| Attended as: | Families |
| Posted on: | 2018/09/26 |
| Activity Date: | 2018/09/24 |
Reviewed by: rqc
I participated with a friend in the middle of Silver Week. We were blessed with good weather, making it a pleasant tour, but I think sun protection measures are essential since the sunlight shines directly down. Each seat had a fan for heat relief. We leisurely explored the famous spots in Osaka while listening to the guide's explanations, and it was very enjoyable to see things from a different perspective due to the height. When we passed under the highway, the steel beams on the back side of the road came right up to us, which was quite impressive.
シルバーウィークの中日に、友達と2人で参加しました。
お天気に恵まれて気持ち良いツアーとなりましたが、日射しが直接降り注ぐので、日除け対策は必須だと思います。
各座席には、暑さ対策のうちわが設置されていました。
大阪の名所を、ガイドさんの説明を聞きながらのんびり回りましたが、高さがある分、今までと違った目線で眺められて、とても楽しかったです。
高速道路の下を通る時などは、道路裏側の鉄骨が目の前に迫って来て、かなり迫力がありました。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Friends |
| Posted on: | 2018/09/24 |
| Activity Date: | 2018/09/23 |
Reviewed by: やすりん
It was my first time on a deck bus. The scenery and sky were amazing. The weather was uncertain, but it held up while I was on the bus, so that was great. Next time, I want to try a different route.
初のデッキバスでした。景色・空最高でした。
天気が不安でしたが、乗ってる間はもってくれたので良かったです。
次は、別ルートに乗りたいですね
| Rating: | |
|---|---|
| Packages: | 【北】うめだルート |
| Attended as: | Families |
| Posted on: | 2018/09/09 |
| Activity Date: | 2018/09/07 |
Reviewed by: れんだい
It was great because it was a roofless bus, making it easy to see Tsutenkaku and Abeno Harukas. However, it was hot, so hats are a must for both men and women.
屋根なしバスなので、通天閣やあべのハルカスが見やすく最高でした。でも、暑いので、男性も女性も帽子は必須ですね。
| Rating: | |
|---|---|
| Packages: | 【南】なんばルート |
| Attended as: | Friends |
| Posted on: | 2018/09/08 |
| Activity Date: | 2018/09/03 |
Reviewed by: Jenna
I really enjoyed this tour. The walk from ferry to the shrine on Miyojima was totally manageable, even in the extreme heat. The food, snacks and shopping nearby was really great too. After we visited the bomb memorial and museum. This was really interesting and emotional, but I enjoyed learning about it. Again the walking was minimal. Our tour guide was such a sweet-heart too! She was a Hiroshima native, and was born just after the bombing so it effect her loves ones first hand, which resulted in some interesting stories and perspective. I would recommend this tour.
| Rating: | |
|---|---|
| Packages: | Standard Plan (Until Dec 31, 2018) |
| Attended as: | Solo Travelers |
| Posted on: | 2018/08/31 |
| Activity Date: | 2018/08/25 |
Reviewed by: バターまめ
I lived in Osaka until 20 years ago, and I was thrilled to see how much the city has changed, beautifully, from an open-top bus like a panorama. The feeling of the street trees almost touching was dynamic. It was a hot day from the morning, but thanks to the "mist," the cute "fan" on the seat, and the "heat relief sheet," I had a refreshing bus trip. The guide's explanations were excellent, pointing out details we might have overlooked. I was happy to learn about the origins of names like "Midosuji" and "Sennichimae," as well as about "Kongō-gumi" and "Pine Ame." I would love to ride again.
20年前まで大阪に住んでいましたが、大きくきれいに変わった大阪の街を屋根のないバスでパノラマのように見ることができて感激しました。街路樹が触れそうになる感じもダイナミックでした。朝から暑い日でしたが、「ミスト」とシートについていたかわいい「うちわ」と「熱さまシート」のおかげで爽やかなバスの旅ができました。ガイドさんの案内も自分たちでは見過ごしそうなポイントを教えてもらえて最高でした。「御堂筋」や「千日前」の名前の由来、「金剛組」「パインアメ」などを教えてもらえてうれしかったです。また、乗りたいですね。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Families |
| Posted on: | 2018/08/31 |
| Activity Date: | 2018/08/29 |
Reviewed by: ミックン
There was a fan at the seat, and it was cool at my feet.
If you go by taxi, it was difficult to understand how to get to the boarding area.
I recommend heading to the boarding area from Osaka Station.
席にうちわもあり、足元も涼しかったです。
タクシーで行くと、乗り場までの渡り方がわかりにくかったです。
大阪駅から乗り場へ向かうことをお勧めします。
| Rating: | |
|---|---|
| Packages: | 【南】なんばルート |
| Attended as: | Families |
| Posted on: | 2018/08/26 |
| Activity Date: | 2018/08/19 |
Reviewed by: 汗が止まらんさん
I noticed a mist coming from the front of the bus, but the water in the mist smelled bad, making me wonder what kind of water they were using. That was my first impression. After that, it got extremely hot, and while I was sweating profusely, we went around the sightseeing spots, but due to the traffic, we quickly passed by them, and I couldn't see the attractions well. I raised my hand to get off at Abeno Harukas as instructed, but I wasn't let off and had to go to the final stop. This significantly disrupted my sightseeing plans, which was very disappointing. I also couldn't hear the bus guide's announcements well. I was just enduring the heat while being shaken around on the bus. That's the impression I had. I found and booked this through a guidebook, but I never want to ride it again. It's really unfortunate.
バスの前方からミスとが出ましたが、ミストの水が臭くてどんな水を使用してるのかな?、これが第一印象。その後もの凄く暑くて汗がしたたり落ちながら、名所を廻りますが、道路の混み具合で観光スポットがあっという間に過ぎて行き、観光スポットがよく見られませんでした。あべのハルカスで降車可能とのことで手を挙げてとのことで、手を挙げましたが、下ろしてもらえず終点までいかざるおえませんでした。なので観光予定が大幅にくるってしまいました。とても残念です。バスのガイドアナウンスもよく聞こえませんでした。暑いなかじっと耐えながらバスに揺られていた。こんな印象です。ガイドブックで見つけて予約しましたが、もう2度と乗りたくありません。残念です。
| Rating: | |
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| Packages: | 【南】なんばルート |
| Attended as: | Couples |
| Posted on: | 2018/08/24 |
| Activity Date: | 2018/08/21 |
Reviewed by: Margery & Tony Leigh
Very hot and tiring but well worth it Overall outstanding
| Rating: | |
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| Packages: | Standard Plan (Until Dec 31, 2018) |
| Attended as: | Couples |
| Posted on: | 2018/08/22 |
| Activity Date: | 2018/08/20 |
Reviewed by: ひさちゃん
There was no roof, but it wasn't as hot as I expected. They also provide cooling patches as a service. The guide talks about food, so I wish I had taken this bus first to gather information; then I could have enjoyed a delicious dinner.
屋根はありませんでしたが、思ったほど暑くはなかったです冷えピタもサービスで配られます
ガイドさんが、食べ物の話とかしてくれるので、最初にこのバスに乗って情報収集すればよかったそしたらおいしい晩ごはんにありつけただろうに
| Rating: | |
|---|---|
| Packages: | 【南】なんばルート |
| Attended as: | Families |
| Posted on: | 2018/08/22 |
| Activity Date: | 2018/08/20 |
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Thank you for sharing your experience.
We are pleased to hear that the whole experience of the tour went well.
Also, thank you for letting us know of the point that we may be able to improve.
We will share your opinion in the company and will put more effort for improvement.
We hope your visit in Japan was memorable one.