VELTRA tours & activities, fun things to do

Great trip, smooth service, but a minor technical problem.

Rented the car and all went very well, went to see the Nippara Limestone Cave and the Tokyo forest beautiful scenery. This car rental company made the whole process very easy going, asking for information in advanced and answering a question we had about our pets.
Even though they didn't speak english very well, they tried and help me with the process. Making follow ups to the enquiries and setting everything up.
We got to the meeting point to pick up the van outside train station and we didn't need to do a long paper work proces like other car rentals, as they asked for all that information in advanced. We just picked the vehicle up, had to check its condition and they explained how everything worked in the inside (this part was in Japanese to my wife).
The trip went well, even though we chose an old van model, it was clean, well taken care of (with a few minor scratches, which I honestly didn't catch 'till I look closely) and big enough for at least a big family of 5 or 6 (but we were only 2, so it was spacious enough).
Kept going on our tour, went up to the mountain, but with a heavy car, it was a little slow. Getting closer to the end of the day, we were looking for a place to park at night, so no need for a hotel or a camping site, convenient.
At the parking space, it got cold and decided to turn on the heater, to our surprise, the heater worked only for a few minutes and the switch started to blink and stopped. Tried for a second time, but the same result, it stopped and didn't warm the van up.
Due to the cold weather and the heater not working, we couldn't sleep, so decided to change the schedule and leave in the middle of the night to look for a place where to eat a warm meal and warm us up.
Went back to the city 30 minutes in advanced to the meeting time and they were already there waiting for us. So, besides that minor detail, everything went perfectly, next time we will take more blankets, but I recommend the company for a good service.