Reviewed by: Robin Olsen
We had a fabulous tour of Tokyo with Tom as our guide! He was so kind, informative, and interesting. He picked us up at the cruise port right on time and showed us as many highlights of Tokyo as we had time for, and we loved them all. We saw a really nice variety of Buddhist temple, Shinto shrine, Imperial palace as well as more modern shopping and government districts. We had a great driver too who dropped us off close to whereever we were going. Tom was flexible about our needs. We requested one of the department store food halls for lunch, and he took us to a great one and found a nice rooftop area for us to eat at. It was so fun to have Tom guide us through the hall and explain the food to us. After the trip, Tom sent us all pictures and a journal of the day—so thoughtful! We loved Tokyo and Tom and can’t wait to return and schedule more tours with him!
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| Packages: | 8-Hour Private Charter with Guide |
| Attended as: | Families |
| Posted on: | 2018/10/16 |
| Activity Date: | 2018/10/12 |
Reviewed by: Sarine
Tom, our tour guide was simply fabulous. He arrived at our hotel on time and had a driver with him. He explained our plan for the day and asked if we wanted to alter anything. It was raining that day so he suggested an alternate tour so we can get the most out of the experience. Instead of going to the Pagoda to view Mt Fuji ( which wouldn’t happen because of the fog and rain), we decided to visit the natural ice cave and wind cave instead. It was such an adventure and me and my girlfriends had so much fun. We then went to an authentic tic Japanese restaurant for lunch by the lake, did the ropeway, went to a Sakw brewery and finished off with a bath at the hot springs. If tpu’re thinking of a day trip to MT Fuji, hiring Tom is the only way to go! And he spoke perfect English :)
Thank you so much for a wonderful day Tom!!
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| Packages: | Plan A: Mt Fuji & Hakone Tour < 10-Hour > |
| Attended as: | Friends |
| Posted on: | 2018/10/11 |
| Activity Date: | 2018/10/04 |
Reviewed by: Jeannette and Tony
Overall tour was excellent. Long drive, but that was to be expected. Nori was friendly and informative.
Climate control in van needed to be more efficient.
Lunch stop location was excellent. Participants pay for own lunch, not included with tour price.
Tour stops were not the typical tourist stops, but more local attractions which were wonderful and not at all crowded.
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| Packages: | Mt.Fuji 5th Station and Lake Kawaguchi Tour < 10-Hour > |
| Attended as: | Friends |
| Posted on: | 2018/10/02 |
| Activity Date: | 2018/09/27 |
Reviewed by: Emilianic
I joint this tour with my parents, who tey are senior citizen
The guide very friendly and helpful to all the members or this tour especially for my parents
Time schedul very tight but arrange very well, so we can enjoy and follow all the tours even rainy in Nara
Buffet lunch very delicious
Everything are well
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| Attended as: | Families |
| Posted on: | 2018/10/01 |
| Activity Date: | 2016/12/04 |
Reviewed by: Solo Traveler
I felt a bit cheesy having to book a tour to see places on Tokyo that you could just take the train to go see, but it was worth it. Our tour guide was down to earth and knowledable. Learned a lot about Japan while on the tour, as well as enjoyed being stress free with being on a bus rather than navigate the city myself. No one batted an eye when I ordered wine with my lunch, and others even joined. Would recommend. Get the skytree tower included, as it was amazing to see once up there.
Thank you you for joining our tour.
We are happy to get 5 stars and a great comment.
Please visit Japan again.
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| Packages: | Tour with Lunch and SKYTREE Ticket (Until Dec 31, 2018) |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/25 |
| Activity Date: | 2018/09/19 |
Reviewed by: Vaidyanathan
The staff and Bus are good.The Bus is ok and sitting only on top floor and due to Sun Shine very inconvenient and very hot.
Need to take care of this.
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| Packages: | Review Rebate Special / 24 Hour Ticket |
| Attended as: | Families |
| Posted on: | 2018/08/31 |
| Activity Date: | 2018/08/28 |
Reviewed by: Firdaus Samsuri
Overall the tour was a great experience for me and my family.
Our guide Taiji was very knowledgable about the places we visited and was very flexible and accomodating to our plans. He was also very engaging towards the group.
We would definitely engage him again when we tour Japan again and strongly recommend him to travellers.
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| Packages: | Plan A: Lake Kawaguchi & Gotemba Outlets < 10-Hour > |
| Attended as: | Families |
| Posted on: | 2018/08/29 |
| Activity Date: | 2018/08/20 |
Reviewed by: Monty
Very good tour, complete value for money. Guides are very pleasent and helpful
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| Packages: | 【Until December】Tokyo Bus Tour with Lunch |
| Attended as: | Friends |
| Posted on: | 2018/08/25 |
| Activity Date: | 2018/08/23 |
Reviewed by: Ming
We were picked up on time by our guide Tom Harada. He was very throughout and thoughtful in planning what we should visit and made all the different sites arrangement efficiently . He is knowledgeable about the itinerary on hand . His approach is filled with dedication and heart . I would recommend to anyone looking for an English speaking guide to reserve Tom Harada. You will not be disappointed.
I hope all is well with you and your wonderful family. I want to thank you for your very kind and generous review on Veltra site. It means a lot to me ! My work on 20 August around Mt. Fuji has become a great memory thanks to your kindness and quality personality of all your family.. Thank you for giving me a fond memory. Once again, I will be wishing nothing but the very best for you and yours.
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| Packages: | Plan B: Suntory's Hakushu Whisky Distillery & Lake Kawaguchi Course |
| Attended as: | Families |
| Posted on: | 2018/08/21 |
| Activity Date: | 2018/08/20 |
Reviewed by: Travel with elderly
Hop on/off bus offer convenient way for quick sightseeing. Bus schedule is on time. Be aware there is no lower deck seating. Passenger need to be able to ascend steep steps to upper deck.
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| Packages: | Review Rebate Special / 24 Hour Ticket |
| Attended as: | Families |
| Posted on: | 2018/08/19 |
| Activity Date: | 2018/07/26 |
Reviewed by: Pang
they would not allow you to sit on the bottom level although it was extremely hot and started to sprinkle. Bring an umbrella for shade and rain.
The bus never came during the allotted time.
The bus did not make a stop like it was supposed to. The lady would not allow us to get off when there is clearly a stop on the map they give.
I spent a lot of $ on cab rides because they never came by the stop. We were 20+ minutes early.
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| Packages: | Review Rebate Special / 24 Hour Ticket |
| Attended as: | Friends |
| Posted on: | 2018/08/15 |
| Activity Date: | 2018/08/13 |
Reviewed by: Amorado family
Guide was very helpful. Food was great. We had to cut short our tour due to a commitment and she helped us manage the public transpo in tokyo which can be nerve wracking
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| Packages: | 【Until December】Tokyo Bus Tour with Lunch |
| Attended as: | Families |
| Posted on: | 2018/08/01 |
| Activity Date: | 2018/07/30 |
Reviewed by: PK_
very nice tour, wonderful tour guide, good driver, on-time.
Very happy to hear from you! We also really enjoyed eating, shopping and taking pictures a lot with you all!!! Please let us know when you come to Japan again! Many thanks... Noriko
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| Packages: | Plan A: Mt Fuji & Hakone Tour < 10-Hour > |
| Attended as: | Families |
| Posted on: | 2018/08/01 |
| Activity Date: | 2018/07/26 |
Reviewed by: Travelers
The day was hot as hades. There is no cover, we were told not to go downstairs and we were also told not to use umbrellas to help with the sun. It would be nice to add 2 more busses on the Roppongi loop, there is way too much time between busses.
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| Packages: | Review Rebate Special / 24 Hour Ticket |
| Attended as: | Families |
| Posted on: | 2018/07/25 |
| Activity Date: | 2018/07/23 |
Reviewed by: Priyanka B.
Decided last minute to take a bus tour as in it was 10:00 AM and we bought the tickets online and got on the tour bus at 1:00 PM! (There are times running throughout the day). No issue getting our information and the staff was extremely helpful and pleasant. They even helped us find out information regarding other landmarks in the city and typical tourist questions like where to eat, shop, and metro stations near landmarks. Highly recommend it and would do it again!
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| Packages: | Review Rebate Special / 24 Hour Ticket |
| Attended as: | Families |
| Posted on: | 2018/07/15 |
| Activity Date: | 2018/07/13 |
Reviewed by: Andie McCarthy
Our tour guide could not have been more informative or funny. She was hilarious and we recommend she does stand up comedy. She was very timely and knew every answer to every question anyone asked. We really loved Tomoko and thought she did an incredible job. We got so much done during our tour.
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| Packages: | Standard Plan |
| Attended as: | Couples |
| Posted on: | 2018/07/10 |
| Activity Date: | 2018/07/08 |
Reviewed by: nippondisuki
My mom and I were at the meeting location 10 min before check in time (as stated to do so on the itinerary) and the bus/your guide didn’t arrive until about 15min past our check in time which caused us to stress thinking we were in the wrong spot and potentially missed the tour. When the tour guide did show up she didn’t really say anything just promptly motioned for us to follow her to the bus. Our tour guide was very sweet and knowledgeable. She was very clear with directions and meet up times. Some things I found misleading (besides the pick up time) were regarding the Imperial Palace and the “lunch buffet”. When we visited the Imperial Grounds, we didn’t get to see anything other than a very small garden a few steps into the grounds. I know not all areas are accessible to the public or all year round but we saw more of the Palace by briefly driving by in the bus which was unfortunate. Secondly, the lunch we were provided was not a buffet. We all chose between grilled salmon, grilled chicken or a vegetarian dish with two pieces of steamed carrot/broccoli/potato a small cup of vegetable soup and two small (dry/hard) buns :( when I asked the guide if we were able to get the buffet lunch as I referred her to the online day plan she said, “oh that information is very old”. The view from the restaurant was amazing and enough to make up for it but it was a little disappointing when I was expecting to have access to more of a variety. Overall, it was a good way to see some amazing/beautiful parts of Tokyo with added guidance and transportation but I suggest the website be updated to avoid further frustration from customers expecting what they signed up for.
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| Packages: | Full-Day Tokyo Tour (Until Dec 2019) |
| Attended as: | Families |
| Posted on: | 2018/06/29 |
| Activity Date: | 2018/06/26 |
Reviewed by: Tokyo Time
This service worked out wonderfully! My wife and I decided last minute to do a tour bus ride to visit spots around Tokyo. When I say "last minute" I mean at breakfast around 0800 we decided to do the hop on hop off bus tour at 1030. From the time I booked it on my phone and when we checked in, the Representative already had our information printed out and confirmed our activity. Check in was smooth. The bus ride tour was perfect for us. We were able to hop off and visit a few popular locations. All in all, it was a great experience. I will use Veltra, again. Thank you.
EB
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| Packages: | Review Rebate Special / 24 Hour Ticket |
| Attended as: | Families |
| Posted on: | 2018/06/28 |
| Activity Date: | 2018/06/26 |
Reviewed by: Mieri & Alethea
We (2 adults) visited Tokyo during the Sakura season and were fortunate to have Tom Harada as our personal guide for a whole day. The driver was a colleague of his who normally does Chinese guided tours so we had two very nice professionals on board.
On our way to Mount Fuji Tom asked us thoroughly about our interests and what we would prefer to see. So he made an individual plan for us and it was great.
The weather was perfect and we had a beautiful view of Mt. Fuji.
Tom knows literally EVERYTHING and he is also very entertaining.
He is not only the perfect guide who can read his clients very well and adapt to that but he is also a great photographer. This has probably something to do with his former job. He took beautiful pictures of us always telling us where to stand so the light and the view would be better.
He took us to a great restaurant for lunch.
We could tell that he is very passionate about what he does and that genuineness is great to see and that is exactly what makes this tour so special.
We strongly recommend this tour for everybody visiting Mt. Fuji.
It was one of the best experiences we had in Japan.
And make sure you ask for Tom.
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| Attended as: | Friends |
| Posted on: | 2018/06/26 |
Reviewed by: Jill
I had a great time on this tour. I saw many attractions as well as learned the history (how, where, why's) to the culture or architecture that we saw on our walk. Our guide even was very agreeable to help us purchase products during our stops into shops/bakeries/boutiques along the way. The time went by so quickly I was sad that it was over. Her knowledge of English was superb!
Dear Jill-san
Thank you so much for your participation and excellent review!
We truly appreciate it.
Sumiko & Takeshi
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| Attended as: | Solo Travelers |
| Posted on: | 2018/06/25 |
| Activity Date: | 2018/06/23 |
Reviewed by: Brian Shelton
Our custom family private day trip with Mr. Tom Harada and his associates was exactly what we wanted. His English was perfect, he was extremely patient, courteous, friendly, and knowledgeable about both the history of the areas we visited as well as their current attractions and features. He was waiting for us in our hotel when we arrived in the lobby, and was always managing our time throughout the day so we were able to see everything we wanted. He customized the tour to our preferences and specifications, and also recommended other areas that were convenient and very enjoyable. The transportation was very clean and comfortable, and the driver was very safe. He even assisted us with our bags and booking tickets on the shinkansen at the conclusion of the tour, ensuring we were safely on our way to our next destination. He also offered us his phone number if we had any problems the rest of our trip in Japan he could help with.
This tour is highly recommended, and I would encourage you to trust Mr. Harada with your tour, as he knows all the secrets, hidden gems, and in's-and-out's to ensure your valuable time is spent wisely.
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| Attended as: | Families |
| Posted on: | 2018/06/24 |
Reviewed by: Varzavand Debara
It's a good service if you are short on time but want to experience Tokyo.
The staff was helpful and the service started promptly.
The issue I faced was, the audio commentary and the location I was viewing was different.
If this could be coordinated, it would be worth it.
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| Packages: | Review Rebate Special / 24 Hour Ticket |
| Attended as: | Solo Travelers |
| Posted on: | 2018/06/22 |
| Activity Date: | 2018/06/20 |
Reviewed by: Selva
We were so lucky to meet Taici. His knowledge, kindness, helpfulness and energy made our 8 hr trip full of fun, education and great shopping. He took us to the places we enjoyed so much as if he has known us for years. We did not want our trip to end with him. We can’t wait to be back on a trip with Taici again.
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| Packages: | 8-Hour Private Charter with Guide |
| Attended as: | Families with Young Children |
| Posted on: | 2018/06/22 |
| Activity Date: | 2018/06/20 |
Reviewed by: David
Location which were visited are good and guide and process is all based on professionals and a coordinated process.
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| Packages: | 【Until December】Tokyo Morning Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2018/06/17 |
| Activity Date: | 2018/06/15 |
Reviewed by: David
Was a great experience in a group of 8 from the entire world - liked the exchange between the entire group. Our guide was awesome, Yoshi, from Yokohama - great person great explanations - deep knowledge of the bar / restaurant area around Ginza and nearby locations.
The restaurants and bars which we visit were all great, good food and nice drinks! Overall fantastic experience
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| Attended as: | Solo Travelers |
| Posted on: | 2018/06/17 |
| Activity Date: | 2018/06/15 |
Reviewed by: Thomas
see most of the city, with excellent commentary and history. Helpfull staff.
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| Packages: | Review Rebate Special / 24 Hour Ticket |
| Attended as: | Solo Travelers |
| Posted on: | 2018/06/17 |
| Activity Date: | 2018/06/15 |
Reviewed by: Prigag
Tour was really good except food.
Tour guide she was really a good girl... we thoroughly enjoyed our trip with her.
Food was not good
Though it was traditional but it was yukk.
We got some pastry n coffee to fill our tummy afterwards as we were hungry since morning and got to have this lunch which we couldn’t eat.
Hope to have some room of improvement for food in coming trips.
Thank you
Thank you for joining tour and review.
We are happy to hear that.
We hope you have a lot of memories.
Best regard
Japan Panoramic Tours
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| Packages: | Tour with Lunch and SKYTREE Ticket (Until Dec 31, 2018) |
| Attended as: | Couples |
| Posted on: | 2018/06/16 |
| Activity Date: | 2018/06/16 |
Reviewed by: Murari
Excellent tour by an excellent guide (Tom Harada). Very knowledgeable, patient , flexible and was great with the kids. Tom also ensured we got to see the important sights and experience the key highlights and more importantly was always ensuring our welfare was the highest priority. Highly recommended
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| Packages: | 4 Hour Private Charter with Guide |
| Attended as: | Families with Young Children |
| Posted on: | 2018/06/11 |
| Activity Date: | 2018/05/27 |
Reviewed by: Murari
Excellent tour by an excellent guide (Tom Harada). Very knowledgeable, patient , flexible and was great with the kids. Tom also ensured we got to see the important sights and experience the key highlights and more importantly was always ensuring our welfare was the highest priority. Highly recommended
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| Packages: | 6 Hour Private Charter with Guide |
| Attended as: | Families with Young Children |
| Posted on: | 2018/06/11 |
| Activity Date: | 2018/05/31 |
Reviewed by: Murari
Excellent tour by an excellent guide (Taiji Endo). Very knowledgeable, flexible and was great with the kids. Taiji also ensured we got to see the important sights and experience the key highlights. Highly recommended
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| Packages: | 10 Hour Private Charter with Guide |
| Attended as: | Families with Young Children |
| Posted on: | 2018/06/11 |
| Activity Date: | 2018/06/01 |
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Thank you for your warm words! Very happy to hear from you... It was a pleasure for us as well to spend with you all!!! Cloud sea was so beautiful, wasn't it? So sorry for the climate control in van and thank you for letting us know... Please say hi to everyone and thank you very much again!!! Noriko