All Reviews for 1-Day Tours

I dropped off my luggage at the locker (which has a three-letter code like at the airport) and started my tour feeling light. The check-in process began, and the person who guided us was a pilot trainee. They were kind and explained everything in a way that was easy to understand.

At that moment, they were conducting training for ground staff and pilots. I was disappointed that the time at the final experience booth was short; I wanted to take more photos.

ロッカー(空港のスリーレターになっている)に荷物を預け身軽になって見学スタート。チェックインから始まり案内してくれた方はパイロットの訓練生。親切、丁寧に説明してくださりわかりやすかった。
ちょうどグラウンドスタッフとパイロットの訓練をやってました。
最後の体験ブースの時間が短かったのが残念でした。もっと写真を撮りたかったです。

Current employees guide you through the facilities and training. This time, it was the ground staff who showed us around. The explanations were very clear, and it was a fun and meaningful experience. I learned about the challenges faced by the ground handling staff and maintenance crew, which I wouldn't have understood just by flying on a plane. Next time I visit the airport or watch live footage from the airport, I want to pay attention to the work of the ground handling staff. My enjoyment of the time spent at the airport has increased. Thank you very much.

現役の社員の方が施設や訓練の様子を案内してくださいます。今回はグランドスタッフさんが案内してくれました。説明がとてもわかりやすく楽しい有意義な体験ができました。飛行機に乗っただけでは分からなかったグランドハンドリングさんや整備の方々のお仕事の大変さがわかりました。今度空港に行った時や空港のライブ映像を見たときにはグランドハンドリングさんのお仕事の様子を注目したいなと思います。空港で過ごす時間の楽しみが増えました。ありがとうございました。

Since it was a Saturday tour, my family was able to participate. We had a great time watching the training of the new ground staff at the counter and the water evacuation training for the cabin crew. The guide mentioned that even staff members rarely get to see the water training, so we felt very lucky. It was interesting to learn that 70% of the training for the glamorous cabin crew is focused on safety operations, which made me realize that safe flights are made possible thanks to each and every one of them. The pilots who finished their training in the flight simulator also waved to us in a friendly manner.

土曜日の見学ツアーだったので家族で参加できました。
新人グランドスタッフさんのカウンターでの訓練の様子や、客室乗務員さんの水上脱出訓練を見ることができとても楽しかったです。説明員の方がおっしゃってましたが、水上訓練はスタッフでもなかなか見る機会がないとのことで、とてもラッキーでした。華やかに見える客室乗務員さんの訓練の７０％は安全業務だということで、改めて安全なフライトは皆さん一人一人のお陰で成り立っているのだと実感できました。フライトシュミレータから訓練を終えたパイロットさんも気さくに手を振ってくださいました。

I needed a cane to walk due to my mobility issues, but for the stair area, an elevator was arranged, and explanations were also prepared separately for everyone. As a result, I was able to take my time and explore various places while listening to the explanations.

私は足が不自由なため、歩くのに杖が必要でしたが、階段エリアについては、エレベーター手配していだき、また説明ほ皆さんと別にご準備していただけました
そのため、ゆっくりと、いろいろな場所をゆっくり説明聞きながらまわることができました

I saw a facility for evacuation drills when an airplane lands in the sea. It's important to train for everything that could possibly happen so that we can respond without panic when it occurs.

海に飛行機が着陸した時の避難訓練の施設を見ました。あり得ることは全て訓練しておくことで、発生した時に慌てずに対応出来るようにしておくことが重要ですね。

It was my first time participating. I was able to enter the facility 20 minutes early, checked in with my reservation form, and waited in the lobby while looking around until the start time.

When it was time, I was guided in, and the tour began.

A pilot trainee was the one who guided us.

初めての参加でした。
20分前に施設に入る事ができ、予約表と共に受付し開始までロビーで色々見ながら待ってました。

時間になり案内されツアー開始しました。

パイロット訓練生の方が案内してくれました。

I felt that each of the 15 people was different. Technical terms came up, and the conversation moved on without explanation, leaving me confused about the meaning of the subject at the end. I still couldn't understand it.

15名それぞれだなと感じた。専門用語がでてきてそのまま話が進んでしまい最後に主語の意味がわからす戸惑ったが、やはり理解ができなかった。

Compared to the hanger tour, there are some somewhat harsh comments like "plain" and "you can't see real airplanes," but I think this tour, which allows you to see the actual training facility, is valuable.

When I saw the cabin crew and maintenance staff seriously undergoing training as part of their jobs, I was reminded that even on the flights I casually board, there are so many people working behind the scenes to make it happen.

The guides come from various backgrounds, such as cabin crew and ground staff, and they take turns leading the tours. They not only have their own experiences but also possess extensive knowledge about the facility and ANA as a whole, answering visitors' detailed questions accurately. It was a significant gain to resolve some of my long-standing questions, in addition to appreciating the facility itself.

　ハンガー見学に比べると、「地味」「本物の飛行機を見られない」など少々厳しいコメントもありますが、訓練施設の実物を見学出来る本ツアーは貴重だと思います。
　CAさん、整備士さんが、業務として真剣に研修を受けられている姿を拝見すると、自身が何気なく搭乗する便でも、こんなに色々な方々のお仕事があっての運行だと、改めて思いを致しました。
　ガイドさんは、CAさん、グランドスタッフさんなど、色々バックボーンを持たれる方が、その時々にコースを担当されるとのことです。しかし、ご自身のご経験以外にも、広く本施設やANA全体への知識をお持ちで、見学者の細かな質問にも適格に答えて下さいました。施設も然ることながら、以前からの疑問を解決出来たのが大きな収穫でした。

Thanks! Great trip with great people & many impressions!

It was a tour for foreigners, but everyone was punctual for the meeting time, and the bus was not noisy. There were two Japanese guides who were very considerate, making it an enjoyable bus tour. Thank you very much. The driver was also very skilled and drove safely.

外人向けのツワーでしたが、集合時間も皆さんよく守られ車内もやかましくはなかった　ガイドさん日本人は私たち二人でしたが気を遣ってくださり楽しいバスツアーでした　ありがとうございました　ドライバーの方も非常に上手で安全運転でした

My son really wants to become an airport mechanic or crew member, so we came to see the actual training process. They kindly answered all of our detailed questions. They even researched things we didn't understand on the spot. I felt the depth of their knowledge and the amazing teamwork within the company.

息子が空港の整備士か乗務員にどうしてもなりたいと言ったため。実際の研修模様を見せにきました。細かな質問も気さく答えてくださいました。その場で分からないことも調べてくださり。知識の深さや社内連携の凄さを感じました

I could clearly see the efforts of everyone at ANA to ensure aviation safety. The realism during the entrance to the observation facility really gave a sense of being on a plane, which was very nice. Thank you!

航空の安全を守るためのANAの皆さんの努力の様子がよくわかりました。見学施設入場の際のリアリティさも飛行機に乗る感じが出てとてもよかったです。ありがとうございます。

I might be repeating what was said in the survey, but when I was told by the current flight attendants that my comments were wonderful, I was very happy. Being able to see the emergency evacuation training in person was a valuable experience.

In the context of prioritizing safety, I was deeply impressed by a certain employee's work, which was described as "thoughtfulness," in a program aired by NHK at the end of last year featuring 100 cameras. I was able to gain a deeper understanding of that meaning while observing and receiving explanations.

I have participated several times, and what I gained from the tours has been very helpful in boosting my motivation at work each time. I look forward to visiting again next time.

アンケートと重複するかもしれないが、
案内役の現役CAさんからいつも素晴らしい
コメントありがとうごさいますと言われた時は、
とても嬉しかった。
実際に緊急脱出の訓練を見れたのは
貴重な体験になった。
安全の取り組みが第一という中に、
以前年末NHKで放送された100カメの
中で、ある社員の仕事は思いやりと
言う言葉にとても感銘を受け、
見学しながら説明をしてもらい、
改めてその意味を深く理解する
事ができてよかった。
何度か参加させてもらっているが、
見学で得た事が毎回仕事のモチベーションを
高めるのにとても役にたっている。
今度、またお邪魔させてもらいます。

The content was easy to understand and full of emotional moments. The facilities have been updated, and I was able to observe the training scenes, which made me feel reassured about using the service and boarding. The guides provided clear explanations and had a friendly demeanor, which was very nice. I would definitely like to participate again if the opportunity arises.

内容が判りやすく、感動の連続でした。
施設も新しくなり、研修風景も見学でき内容もこんなこともやっていると
判り安心して利用でき、搭乗出来ます、
案内の方が判りやすい説明で親近感のある方で大変良かったです
また機会があれば是非参加したいです。

I'm in the tour guide business in Hawaii, and I thought my tour guide Steven did a very good job. He spoke in English and in Chinese, which I thought was awesome! It was a very long day, but well worth it. I will use some of the actions that Steven did during my tour when I get back to work. Please tell Steven that I said thank you for a great day. The Mt. Fuji cake was delicious; get the hot drink in the can and use it to try to keep warm.

I’m in the tour guide business in Hawaii and I thought my tour guide Steven did a very good job. He spoke in English and in Chinese which I thought was awesome! It was a very long day, but well worth it. I will use some of the actions that Steven did during my tour, when I get back to work. Please tell Steven that I said thank you for a great day. The Mt. Fuji cake was delicious，get the hot drink in the can and use it for trying to keep warm.

I understood ANA's safety initiatives very well. I was grateful that the current flight attendants guided us with smiles. ANA is a great company.

ANAさんの安全取り組みが良くわかりました。
現職のCAさんが笑顔で案内して頂いて、有難かったです。ANAさんて良い会社だ。

We had a wonderful time spending the entire day with Makoto. He is very knowledgeable, has a good attitude, and is a very respectful person! I am very happy I had Makoto as a tour guide! He always had a smile on his face, which set the tone from the very first moment we saw him!!!!!

We had a wonderful spending the entire day with Makoto. Very knowledgeable, good attitude, very respectful person! I am very happy I had Makoto as a Tour Guide! Always had a smile on his face, which set the tone at the very first moment we saw him!!!!!

I made a mistake with the train transfer and ended up being 5 minutes late. They kindly suggested that I join the next session in 15 minutes, and I was able to participate without any issues. I was very grateful for that. The explanations were clear, and they even provided quizzes. I'm glad I was able to visit places that I wouldn't have been able to see without joining the tour.

電車の乗り継ぎを間違え、5分遅刻してしまいました。
15分後の回での参加を提案してくださり、無事に参加することができました。
とてもありがたかったです。
説明がわかりやすく、クイズなども出してくださいました。
ツアーに参加しなければ、見ることができない場所の見学ができて良かったです。

I really appreciate the emphasis on safety. It was great to see the behind-the-scenes aspects that are usually not visible. The staff members in charge were very kind and attentive.

安全性に対して、すごく重視していること、
日頃見れない裏側が見えて良かった。
担当のスタッフのみなさんは、すごく、親切、丁寧だった。

The time allocation for sightseeing was rushed. There wasn't enough information provided regarding lunch. After having a meal at Oshino Hakkai, there was hardly any time left for sightseeing.

観光する時間配分が慌ただしい。
昼食に関する情報案内が足りなかった。
忍野八海で食事をしたら観光する時間がほとんどなかった。

I was able to tour the training facilities and truly felt that the safety of aircraft is supported by many people. Additionally, the guide was very accommodating and had a wealth of knowledge, answering various questions accurately.

研修設備を見学出来て、多くの人達によって航空機の安全が支えられているのが実感できました。またガイドの方の対応も非常に良く、且つ知識も豊富でいろいろな質問にも的確に答えられていました。

ANA's super popular tour! It fills up quickly, so I made a reservation a month in advance and was really looking forward to it! The content exceeded my expectations. I was especially impressed that I could see the actual training scenes of the cabin crew and pilots from a distance. It was truly amazing and very engaging!

I was moved by the training scenes that I normally wouldn't get to see in everyday life! The tour guide was also an active cabin crew member, and everything about their attitude, movements, and speaking style was perfect!

This tour for 2000 yen is incredibly generous! Laughing aside, the content was more than sufficient! The only tour that left me wanting to repeat it again was this ANA tour! If I have the chance, I will definitely do it again! I love ANA!

ANAの超人気ツアー！すぐ満席になるので、
1ヶ月前から予約し楽しみにしてました！
期待以上の内容、ANAの世界観で特に実際のCAやパイロットの訓練風景も遠くから観ることができまして、いやーすごい見応えがあった！
普段の日常ではお目にできない訓練風景に感動！
引率ナレーターの方も現役のCAの方で、態度や動き、話し方もろもろ全て完璧でした！！
このツアーで2000円は親切すぎ！笑
のわりには内容が十分過ぎる！！
見学ツアーでまたリピートしたいって感動したのはANAのこのツアーだけです！
また機会があればリピートします！！
ANA大好き！

This is my fourth time participating with this company. There were a total of 36 participants, and only two of us were Japanese. We efficiently toured Kamakura, coming from various countries to Japan. The guide planned the route considering the crowds, starting with Komachi Street where we enjoyed some street food, then visiting Tsurugaoka Hachimangu Shrine. Next, we saw the Great Buddha of Kamakura, took a ride on the Enoden train, and got off to take photos 🤳. Finally, we visited a shrine on Enoshima ⛩️ and enjoyed some seafood cuisine before heading to Tokyo Station. It was a great experience!

この会社の参加は4回目です。
全員で36名参加で日本人は私達２名でした。色々な国から日本に来てツアーは鎌倉を効率よく廻ってくれました。
ガイドさんが混む順を考えて最初は小町通りここでは食べ歩きをして鶴岡八幡宮に参拝し、次は鎌倉大仏、江ノ電に乗り途中下車写真撮影🤳最後に江の島で神社⛩️参拝して海鮮料理を堪能して東京駅に向かうという感じで良かったですよ。

Since it was my first time making a reservation online, I was a bit anxious about how it would turn out, but the guide, Kousei, was very good at Japanese and explained everything clearly, making it a lot of fun (*´∀｀*🎶). There were people from various countries, and even though I was in Japan, it felt like I was abroad, which was enjoyable 🙆. I highly recommend it because you can see Mount Fuji from various angles 🗻.

初めてネットで予約したので、どの様になるか不安でしたが、ガイドのkouseiさんは日本語も上手な方で分かりやすくとても楽しかったです(*´∀｀*🎶)
色んな国の方も来ていて、日本に居てますが海外に来てるみたいで楽しかったです🙆
色んな角度の富士山を見れるのでおすすめです🗻

I was able to participate at just the right time since it was held on a holiday.

A current flight attendant served as the guide, and I was able to see related aspects of the event.

There was also a souvenir corner, which had some modern items, but the selection was limited.

祝日に開催してくれてるのが
タイミング良く参加できました。

現役のCAさんが案内役で案内して
下さり、関連してる様子など拝見
出来ました。

お土産コーナーもあり、現代品とか
ありましたが品数は少なかったです。

I participated in the May holiday break. There were many families in the same group. I think the panel exhibits are designed with families in mind, but I believe the content is satisfying enough for adults as well. I think it would be great to set up a "long, in-depth viewing course," even if it meant doubling the price.

5月連休に参加しました。同じ組は家族連れが多かったです。
パネル展示は家族連れを意識していると思いますが、中身は大人でも十分に満足できる内容だと思います。
料金が倍になってもよいので「長時間じっくり見学コース」を設定してはどうかと思います。

I had wanted to go for a long time, but I couldn't make a reservation until now, so I finally got to participate. I took the monorail to get there, and I got a bit lost, but I arrived safely. I wish I could have bought a drink near the entrance.

以前から行きたかったけど予約が取れなくてやっと参加できました。モノレールで移動したのでちょっと迷ってしまいましたが無事に到着。入口当たりで飲み物と買えたらよかったな〜

There was a lot of traffic, and the driver had a tough time, but the tour guide was kind, and it was great with a small group. Of course, the weather was nice, and Mount Fuji was amazing.

渋滞ばかりで、運転手さんは大変やったけど、添乗員さんは親切で、少人数で大変よかったです。もちろん天気が良くて富士山は最高でした。

The staff provided detailed explanations about the duties of each position and the various training areas. The female staff member actively checked to see if there was anything I didn't understand.

スタッフは各ポジションの仕事内容やそれぞれの訓練エリアについて詳しく説明してくれました。女性スタッフは私がわからないところがないか積極的に気にかけてくれました。

I participated in a day trip to Mount Fuji on April 29th. I felt it was great to be able to efficiently sightsee within a limited time. My wife and I were the only Japanese participants, but our conductor, Mr. Zhang Yu, was always polite and provided clear explanations, for which I am grateful. I wish you continued success in the future.

４月29日の富士山日帰り旅行に参加いたしました。
限られた時間で効率良く観光でき、参加して良かったと思いました。
日本人は私共夫婦二人だけでしたが、コンダクターの張宇さんには、終始丁寧に
解りやすく対応頂き、感謝しております。
今後とも、より一層のご活躍祈念いたします。