Highlights
Overview
Cancun
2 day incl. transportation
Available Mon, Tue, Wed, Thu, Fri, Sat
English
Pick-up available
Not Accessible
What to expect
All-Inclusive Admission & Hotel Transportation Package
• Ride the Toboganxote waterslide, paddle underground, and splash into a cenote on a hammock zip-line.
• Enjoy an unlimited BBQ buffet dinner with a variety of non-alcoholic drinks.
• Hotel transportation available.
Click [View details] for menu & activity information.
Overview
Schedule
Pick-up from Cancún, Riviera Maya, Puerto Morelos, Playa del Carmen & Tulum
After getting off the bus, walk through the souvenir shop and head toward the check-in counter. Friendly staff will give you a brief orientation and provide your helmet and locker key. Once you're set, enjoy unlimited access to all nighttime activities at your own pace.
Lockers are assigned using color-coded key straps: Red (Rojo), Brown (Café), Blue (Azul), Pink (Rosa), and Green (Verde). After receiving your key, follow the clearly marked signs to locate your designated locker area. Staff are available nearby if you need assistance finding your section.
Once you arrive at the locker room, locate your locker number and store your belongings, especially valuables and electronics. Since nearly all activities involve water, it’s best to wear quick-drying or water-safe clothing. Changing rooms are labeled “Vestidores,” and restrooms may also be used.
Enjoy unlimited snacks, drinks, and a full buffet dinner included with your visit. Snack stations throughout the park offer smoothies, cookies, fruit, and flavored water. The buffet features BBQ ribs, vegetarian options, hot dishes, salads, and local specialties.
Plunge into excitement on a one-of-a-kind 5-in-1 waterslide that starts from a 41-meter-high tower. Ride in a four-person raft as you spiral, swing, drop, and twist through multiple slides before finishing with a splash in a giant wave pool. This high-thrill ride is a must for adventure lovers.
Soar through the night sky on fire-lit zip-lines, including the tallest in the Riviera Maya. This circuit of seven lines takes you over jungle canopies and ends with a splash into a cenote. Flames, torches, and nighttime views make this one of the most unforgettable zip-line experiences in Mexico.
Hop into an amphibious ATV and drive through jungle trails, flooded caves, and hanging bridges under the night sky. Two routes will take you deep into fire-lit terrain for an unforgettable ride. Guests must be 18+ to drive, but all riders will enjoy the thrill of this off-road nighttime adventure.
Glide through glowing underground rivers on a hand-paddled raft. Surrounded by dramatic stalactites and illuminated caves, this peaceful nighttime journey lets you explore the hidden beauty of the Riviera Maya beneath the surface. Choose from two lengths for a calm yet unforgettable experience.
Swim or float through a crystal-clear underground river surrounded by torch-lit caves and ancient rock formations at Xplor Fuego. This peaceful yet immersive experience offers a surreal look at the hidden world beneath the jungle, making it one of the most visually stunning attractions in the park.
Capture your nighttime adventure with over 50 automated photo stations located throughout the park, activated by your helmet chip or hand sensors. Download your images using the code on your receipt. Personal cameras are allowed, but a waterproof case is recommended for all water-based activities.
After an exciting night of adventure, return shuttles begin boarding around 10:50 PM as the park closes at 11:00 PM. Guests are dropped off at their original pickup point or hotel, with drop-off times varying by location in Cancun, Playa del Carmen, or Riviera Maya.
Drop-off
Location
Pick-up/Check-in Time & Location
Drop-off/Check-out Time & Location
Location
14:30-16:30
14:30-16:30
14:30-16:30
14:30-16:30
14:30-16:30
Location, direction and description
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If your hotel is not eligible for direct pickup, you will be assigned to meet at one of the designated locations below.
Please note that you will need to make your own way to the designated meeting point and board the shuttle from there.
Meeting Point 1:
Bus stop near Starbucks at Plaza Marina Puerto Cancún
Meeting Point 2:
Bus stop in front of InterContinental Presidente Cancun Resort
23:30-00:30
23:30-00:30
23:30-00:30
23:30-00:30
Important activity information
Important activity information
Restrictions
- This activity is not wheelchair accessible.
- Children 5 years old and above can participate in this activity.
- A safety harness is required for certain activities inside Xplor. Participants must weigh between 88 to 300 lbs (40 to 136 kg). The harness must fit properly, with a maximum waist circumference of 51 in (130 cm) and leg circumference of 27.5 in (70 cm). Guests who cannot be safely secured in the harness will not be allowed to participate.
- Participation in park activities is not recommended for pregnant guests. Individuals with heart conditions, fear of heights, back problems, recent surgeries, or those experiencing dizziness or other health issues on the day of the tour should not participate.
- Only guests ages 18 and older may drive the amphibious vehicles. A valid photo ID is required to operate the vehicle.
- Guests must be at least 43 in (110 cm) tall and weigh a minimum of 88 lbs (40 kg) to participate in the zip-line activity. The maximum weight limit is 298 lbs (135 kg) for the A9 zip-line circuit.
Other requirements
- At pickup, please present your voucher and a valid photo ID, such as a passport, before boarding the bus. You will receive a wristband required for park entry at that time.
- Wearing a helmet is mandatory at all times inside Xplor Park.
Required items to bring & attire
- Clothing that can get wet
- Towel
- Swimsuit
- Change of clothes
- A valid photo ID, such as a passport or driver’s license, is required. Photo ID is also required for children.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- The activity schedule is subject to change or cancellation due to weather or traffic conditions.
- The menu is subject to change without notice.
- The activity provider does not assume any responsibility for your valuables and/or personal belongings.
- Gratuity for the guide and driver are not included. A suggested amount is $5.00 USD per person.
- An English-speaking driver will pick you up from your hotel. While there is no English guide inside the park, Xplor staff provide brief instructions at each activity station.
- Swimsuits and water shoes are available for purchase inside Xplor Park.
- Swimsuits and water shoes are available for purchase inside Xplor Park.
- Guests who wish to smoke may do so only in designated smoking areas.
- Most hotels in Cancun are eligible for pickup, but in rare cases, guests may be asked to meet at the nearest designated hotel if their accommodation is outside the service area. Please check your voucher for your confirmed pickup location.
- If your accommodation is not a hotel, please provide the full and accurate address, including street name, building number, room number, postal code, and city name.
- If your pickup time changes, the tour operator will notify you after 5:00PM the day before. The shuttle may arrive up to 30 minutes early or late due to traffic. Please be at your meeting point at least 10 minutes early. If you miss the pickup, the shuttle will not wait.
- Your guide will be wearing a T-shirt with the Xcaret logo on the back and will call out the tour name clearly upon arrival. In some cases, multiple buses may arrive at once, so please confirm the name of the park you are visiting when boarding.
- For security reasons, your drop-off location must be the same as your pickup location.
- Your exact pickup time and meeting location will be provided via message after your booking is confirmed.
Activity Provider Experiencias Xcaret
Activity Provider
FAQ
Payment / Cancellation Policy
Payment Methods
- Credit card payment
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Cancellation Policy
- Any cancellations made after 48 hours prior to the activity start time will be subject to a charge of 100% of the total amount.
Change Policy
- Any changes made after 48 hours prior to pick-up will be subject to a charge of 100% of the total amount. This includes, but not limited to, change of the activity date/time, package, the number of participants, etc.
No-shows on the day of the activity will be charged 100% of the booking total. However, your admission ticket remains valid and can be used later within the same calendar year.
Operation days
- Everyday
Payment / Cancellation Policy
Payment Methods
- Credit card payment
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Cancellation Policy
- Any cancellations made after 48 hours prior to the activity start time will be subject to a charge of 100% of the total amount.
Change Policy
- Any changes made after 48 hours prior to pick-up will be subject to a charge of 100% of the total amount. This includes, but not limited to, change of the activity date/time, package, the number of participants, etc.
No-shows on the day of the activity will be charged 100% of the booking total. However, your admission ticket remains valid and can be used later within the same calendar year.
Top-Rated Activities for Cancun
- This activity is not wheelchair accessible.
- Children 5 years old and above can participate in this activity.
- A safety harness is required for certain activities inside Xplor. Participants must weigh between 88 to 300 lbs (40 to 136 kg). The harness must fit properly, with a maximum waist circumference of 51 in (130 cm) and leg circumference of 27.5 in (70 cm). Guests who cannot be safely secured in the harness will not be allowed to participate.
- Participation in park activities is not recommended for pregnant guests. Individuals with heart conditions, fear of heights, back problems, recent surgeries, or those experiencing dizziness or other health issues on the day of the tour should not participate.
- Only guests ages 18 and older may drive the amphibious vehicles. A valid photo ID is required to operate the vehicle.
- Guests must be at least 43 in (110 cm) tall and weigh a minimum of 88 lbs (40 kg) to participate in the zip-line activity. The maximum weight limit is 298 lbs (135 kg) for the A9 zip-line circuit.
- Clothing that can get wet
- Towel
- Swimsuit
- Change of clothes
- A valid photo ID, such as a passport or driver’s license, is required. Photo ID is also required for children.
- At pickup, please present your voucher and a valid photo ID, such as a passport, before boarding the bus. You will receive a wristband required for park entry at that time.
- Wearing a helmet is mandatory at all times inside Xplor Park.
- This activity does not accept any changes to confirmed bookings.
- The activity schedule is subject to change or cancellation due to weather or traffic conditions.
- The menu is subject to change without notice.
- The activity provider does not assume any responsibility for your valuables and/or personal belongings.
- Gratuity for the guide and driver are not included. A suggested amount is $5.00 USD per person.
- An English-speaking driver will pick you up from your hotel. While there is no English guide inside the park, Xplor staff provide brief instructions at each activity station.
- Swimsuits and water shoes are available for purchase inside Xplor Park.
- Swimsuits and water shoes are available for purchase inside Xplor Park.
- Guests who wish to smoke may do so only in designated smoking areas.
- Most hotels in Cancun are eligible for pickup, but in rare cases, guests may be asked to meet at the nearest designated hotel if their accommodation is outside the service area. Please check your voucher for your confirmed pickup location.
- If your accommodation is not a hotel, please provide the full and accurate address, including street name, building number, room number, postal code, and city name.
- If your pickup time changes, the tour operator will notify you after 5:00PM the day before. The shuttle may arrive up to 30 minutes early or late due to traffic. Please be at your meeting point at least 10 minutes early. If you miss the pickup, the shuttle will not wait.
- Your guide will be wearing a T-shirt with the Xcaret logo on the back and will call out the tour name clearly upon arrival. In some cases, multiple buses may arrive at once, so please confirm the name of the park you are visiting when boarding.
- For security reasons, your drop-off location must be the same as your pickup location.
- Your exact pickup time and meeting location will be provided via message after your booking is confirmed.
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STEP 1Book one (1) select tour or activity
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STEP 2Receive a coupon upon confirmation
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- STEP 3Book another activity, and use the coupon for a discount!
Coupon Participation Period:
- Valid for one (1) booking per account during the designated promotional period.
- Cannot be used on the same activity on the same date and time as the first activity, or applied to activities that have already been booked.
