Highlights
Overview
Cancun
Available Daily
English
Pick-up available
Not Accessible
What to expect
Packages
Packages
[Arrival] Airport to Hotel Shuttle
Total:
Price per Adult :
[Departure] Hotel to Airport Shuttle
Total:
Price per Adult :
[Arrival] Airport to Hotel Shuttle
• Check in at the OTIUM counter in your arrival terminal.
• Shuttles depart within 45 minutes of check-in.
• GPS-monitored vehicles and 24/7 customer support via WhatsApp included.
• Service available to hotels in Cancún, Playa del Carmen, Tulum, and more.
Overview
Schedule
Arrive at the Cancún International Airport
Upon arrival at Cancún International Airport, check in at the OTIUM counter located in your terminal’s arrival lobby. Simply show your voucher on your phone. Staff will assist you and direct you to your private vehicle. Look for signs that say Hotel Shuttles & Tour Operators near the exits.
At Terminal 2, the OTIUM counter is in the arrivals lobby after immigration and baggage claim. For domestic flights, it’s just past baggage claim. At Terminal 3, follow the signs after exiting baggage claim. At Terminal 4, exit, turn left, and follow signs for Hotel Shuttles & Tour Operators.
Once you check in, the staff will guide you to your assigned shared shuttle. Sit back and relax as you're taken to your hotel. Travel time is approximately 15 to 30 minutes to Cancún Hotel Zone or Downtown, and around 1 hour to Playa del Carmen, depending on traffic.
Shared shuttle service is available to hotels in Cancún, Playa del Carmen, Tulum, Puerto Morelos, Costa Mujeres, and other popular destinations across the Riviera Maya. Please select your hotel’s zone when booking. This service does not include Airbnbs or private residences.
• Cancún Downtown (City Center)
• Cancún Hotel Zone
Please Note: In Downtown Cancún, only hotels located along Tulum Avenue are eligible for pickup and drop-off.
• Moon Palace
• Playa del Carmen
• La Isla
• Puerto Morelos
• Caracol
• Playacar
• Playa Paraíso
• Puerto Aventuras
• Akumal
• Dreams Tulum
• Tulsayab Area
• Puerto Juárez
• Costa Mujeres
• Playa Mujeres
• Isla Blanca
This transportation service includes 24-hour customer support, available year-round through a rotating team of dedicated staff. You can reach the support team anytime via phone, online chat, or WhatsApp for immediate assistance.
Emergency WhatsApp Contact: +52 998 275 8195
All transfer vehicles are GPS-equipped and monitored 24/7 by a security team. Drivers are professionally trained and follow strict safety protocols, offering a safer and more reliable option than taxis or standard shuttle services.
All flight information is tracked in real time. If your arrival flight is delayed, the driver will be automatically updated, so there’s no need to worry. In rare cases of flight cancellations or last-minute flight number changes, please notify the operator’s customer service team directly.
Drop-off
Location
Pick-up/Check-in Time & Location
Drop-off/Check-out Time & Location
Location
Important activity information
Important activity information
Restrictions
- This activity is not wheelchair accessible.
- Children of all ages can participate in this activity.
- If you do not show up at the scheduled pickup time listed on your voucher, you may be considered a no-show and charged a 100% cancellation fee.
Additional notes
- The activity schedule is subject to change or cancellation due to weather or traffic conditions.
- The activity provider does not assume any responsibility for your valuables and/or personal belongings.
- Gratuity is not included in the price.
- Be sure to check for all personal belongings before exiting the vehicle. The operator is not responsible for items left behind.
Other requirements
- We recommend adding the emergency contact below to your WhatsApp in advance for peace of mind.
24/7 Emergency Contact: +52 998 275 8195 - Each passenger may bring one suitcase (max 80cm x 32cm x 54cm) and one personal item (such as a handbag) free of charge.
- In case of flight cancellations or last-minute flight number changes, please contact the emergency number listed above.
- This transfer service is operated by Otium and follows local travel regulations. Our company’s terms and conditions do not apply.
[Departure] Hotel to Airport Shuttle
• Pickup time is confirmed approximately 24 hours in advance.
• GPS-monitored vehicles and 24/7 customer support via WhatsApp included.
• Travel time is 15 to 30 minutes from Cancún or about 1 hour from Playa del Carmen, depending on traffic.
Overview
Schedule
Pick-up from Hotel or Resort
Enjoy a smooth and affordable ride from your hotel to Cancún International Airport in a shared shuttle. Travel time is approximately 15 to 30 minutes from the Hotel Zone or Downtown, and about 1 hour from Playa del Carmen. Please allow extra time for traffic and airport check-in.
Shared shuttle service is available to hotels in Cancún, Playa del Carmen, Tulum, Puerto Morelos, Costa Mujeres, and other popular destinations across the Riviera Maya. Please select your hotel’s zone when booking. This service does not include Airbnbs or private residences.
• Cancún Downtown (City Center)
• Cancún Hotel Zone
Please Note: In Downtown Cancún, only hotels located along Tulum Avenue are eligible for pickup and drop-off.
• Moon Palace
• Playa del Carmen
• La Isla
• Puerto Morelos
• Caracol
• Playacar
• Playa Paraíso
• Puerto Aventuras
• Akumal
• Dreams Tulum
• Tulsayab Area
• Puerto Juárez
• Costa Mujeres
• Playa Mujeres
• Isla Blanca
This private transportation service also includes 24-hour customer support from dedicated staff, available year-round through a rotating team. You can contact the support team by phone, online chat, or WhatsApp for immediate assistance.
Emergency WhatsApp Contact: +52 998 275 8195
All transfer vehicles are GPS-equipped and monitored 24/7 by a security team. Drivers are professionally trained and follow strict safety protocols, offering a safer and more reliable option than taxis or standard shuttle services.
Drop-off
Location
Pick-up/Check-in Time & Location
Drop-off/Check-out Time & Location
Location
00:00-23:59
00:00-23:59
00:00-23:59
00:00-23:59
00:00-23:59
00:00-23:59
00:00-23:59
Important activity information
Important activity information
Restrictions
- This activity is not wheelchair accessible.
- Children of all ages can participate in this activity.
- If you do not show up at the scheduled pickup time listed on your voucher, you may be considered a no-show and charged a 100% cancellation fee.
Additional notes
- The activity schedule is subject to change or cancellation due to weather or traffic conditions.
- The activity provider does not assume any responsibility for your valuables and/or personal belongings.
- Gratuity is not included in the price.
- Be sure to check for all personal belongings before exiting the vehicle. The operator is not responsible for items left behind.
Other requirements
- We recommend adding the emergency contact below to your WhatsApp in advance for peace of mind.
24/7 Emergency Contact: +52 998 275 8195 - Each passenger may bring one suitcase (max 80cm x 32cm x 54cm) and one personal item (such as a handbag) free of charge.
- In case of flight cancellations or last-minute flight number changes, please contact the emergency number listed above.
- This transfer service is operated by Otium and follows local travel regulations. Our company’s terms and conditions do not apply.
Activity Provider MIKI LATIN AMERICA TOURDESK（Transfer Service）
Activity Provider
FAQ
Payment / Cancellation Policy
Payment Methods
- Credit card payment
-
![]()
Cancellation Policy
- Any cancellations made after 48 hours prior to the activity start time will be subject to a charge of 100% of the total amount.
Operation days
- WeekDays
Payment / Cancellation Policy
Payment Methods
- Credit card payment
![]()
Cancellation Policy
- Any cancellations made after 48 hours prior to the activity start time will be subject to a charge of 100% of the total amount.
Top-Rated Activities for Cancun
Airport Transfers and Services other tours and activities
- This activity is not wheelchair accessible.
- Children of all ages can participate in this activity.
- If you do not show up at the scheduled pickup time listed on your voucher, you may be considered a no-show and charged a 100% cancellation fee.
- We recommend adding the emergency contact below to your WhatsApp in advance for peace of mind.
24/7 Emergency Contact: +52 998 275 8195 - Each passenger may bring one suitcase (max 80cm x 32cm x 54cm) and one personal item (such as a handbag) free of charge.
- In case of flight cancellations or last-minute flight number changes, please contact the emergency number listed above.
- This transfer service is operated by Otium and follows local travel regulations. Our company’s terms and conditions do not apply.
- The activity schedule is subject to change or cancellation due to weather or traffic conditions.
- The activity provider does not assume any responsibility for your valuables and/or personal belongings.
- Gratuity is not included in the price.
- Be sure to check for all personal belongings before exiting the vehicle. The operator is not responsible for items left behind.
- This activity is not wheelchair accessible.
- Children of all ages can participate in this activity.
- If you do not show up at the scheduled pickup time listed on your voucher, you may be considered a no-show and charged a 100% cancellation fee.
- We recommend adding the emergency contact below to your WhatsApp in advance for peace of mind.
24/7 Emergency Contact: +52 998 275 8195 - Each passenger may bring one suitcase (max 80cm x 32cm x 54cm) and one personal item (such as a handbag) free of charge.
- In case of flight cancellations or last-minute flight number changes, please contact the emergency number listed above.
- This transfer service is operated by Otium and follows local travel regulations. Our company’s terms and conditions do not apply.
- The activity schedule is subject to change or cancellation due to weather or traffic conditions.
- The activity provider does not assume any responsibility for your valuables and/or personal belongings.
- Gratuity is not included in the price.
- Be sure to check for all personal belongings before exiting the vehicle. The operator is not responsible for items left behind.
-
STEP 1Book one (1) select tour or activity
![]()
-
STEP 2Receive a coupon upon confirmation
![]()
- STEP 3Book another activity, and use the coupon for a discount!
Coupon Participation Period:
- Valid for one (1) booking per account during the designated promotional period.
- Cannot be used on the same activity on the same date and time as the first activity, or applied to activities that have already been booked.
