Highlights
Overview
Cancun
11 - 12.5 hour(s) incl. transportation
Available Daily
English
Pick-up available
Accessible
What to expect
Tulum & Xel-Há Combination Package
• Swim, snorkel, float, or zip-line through Xel-Há’s rivers and lagoons in a lush natural setting.
• Enjoy access to the Scenic Lighthouse, jungle trails, and hammock areas
• Includes unlimited buffet meals, snacks, and drinks at Xel-Há.
• Roundtrip hotel and resort transportation is included.
Overview
Schedule
Pick-up from Cancún, Riviera Maya, Puerto Morelos, Playa del Carmen & Tulum
After check-in at the meeting point, you’ll board a comfortable air-conditioned bus headed for the first stop of the day, Tulum’s breathtaking archaeological site, followed by an afternoon of adventure and relaxation at the all-inclusive natural wonder of Xel-Há Park in the Riviera Maya.
Enjoy a 45-minute guided tour of Tulum with a certified bilingual guide, then explore on your own. Visit souvenir shops or walk down to the Caribbean beach below the ruins and keep an eye out for iguanas! A tram from the parking area is available for 20 pesos roundtrip or about a five minute walk.
Depart Tulum
After a brief orientation from your guide, enjoy free time to explore Xel-Há Park at your own pace. Swim, snorkel, relax in hammocks, or try zip-lines and cliff jumps. The park is expansive and easy to navigate using the complimentary bicycles or shuttle service available throughout the day.
Snorkeling is one of the most popular activities at Xel-Há, and it's included with your admission. Pick up your gear and dive into the calm inlet, where fresh and saltwater meet. Discover over 90 species of tropical fish and marine life in this natural aquarium connected to the Caribbean Sea.
Test your courage at the Cliff of Courage, one of Xel-Há’s signature adrenaline attractions. Climb a five-meter-high rocky ledge using footholds and rope grips, then take the plunge into the clear turquoise waters below. It’s safe, supervised, and perfect for thrill seekers looking for a rush.
Xel-Há’s zip-lines offer a splash of excitement for all ages. Glide through the air on multiple short zip-lines that end with a fun drop into the water. These mini adventures are scattered along the river route and are a great way to mix thrills with a cool Caribbean landing.
Fuel your adventure with unlimited access to buffet meals, snacks, and drinks at Xel-Há. Choose from several restaurants and enjoy a wide range of dishes for all tastes. Soft drinks, beer, and cocktails are included, and hammocks nearby offer the perfect place to relax after eating.
Depart Xel-Há
Drop-off
Location
Pick-up/Check-in Time & Location
Drop-off/Check-out Time & Location
Important activity information
Important activity information
Restrictions
- This activity is wheelchair accessible.
- Children of all ages can participate in this activity.
- Children under 12 years old must present a valid photo ID to verify their age.
- Xel-Há Park is accessible for guests using wheelchairs. If needed, please note this during booking. Wheelchairs can be rented for USD $16 with a valid photo ID and a refundable USD $20 deposit. Prices are subject to change.
- Tulum’s archaeological site has limited wheelchair accessibility due to uneven paths, gravel terrain, and steps throughout the ruins. While a tram is available from the parking lot to the entrance, the interior of the site is not paved. Visitors with mobility needs may find access challenging within the site.
Other requirements
- At pick-up, please present your voucher and a valid photo ID, such as a passport, to board the bus and receive your entry wristband for the park.
- Bringing a video camera requires an additional fee of 45 pesos, payable at the entrance to the Tulum archaeological site.
Required items to bring & attire
- Comfortable clothing
- Swimsuit
- Change of clothes
- Government-issued photo I.D.
- To protect the environment, the use of regular sunscreen and tanning oils is not allowed. Please use biodegradable, reef-safe sunscreen, which is available for purchase on-site. You may also exchange your sunscreen for a free biodegradable sample at the park’s information booth upon entry.
Additional notes
- This activity does not accept any changes to confirmed bookings.
- The activity schedule is subject to change or cancellation due to weather or traffic conditions.
- The menu is subject to change without notice.
- The activity provider does not assume any responsibility for your valuables and/or personal belongings.
- Tips for the guide and driver are not included. A suggested amount is approximately USD $5.
- Gratuity is not required inside Xel-Há Park, as it’s an all-inclusive experience. However, if you receive outstanding service from staff at the buffet, bars, or activity areas, tips are always appreciated. Feel free to offer a small cash tip in pesos or USD.
- To receive your snorkel set, simply scan the wristband provided at park entry. Please note that if any items are lost, replacement fees will apply: $15 for the mask, $10 for fins, and $5 for the locker key. Prices are subject to change.
- Fees for premium attractions inside the park are not included in the tour price.
- If there are any changes to your pick-up time, the tour operator will notify you after 5:00 p.m. the day before your tour. Pick-up may be up to 30 minutes later than scheduled or may arrive early due to traffic. Please arrive at your meeting point at least 10 minutes early. The vehicle will depart without waiting if you are not present.
- Your guide will be wearing a T-shirt with the Xcaret logo on the back and will call out the tour name loudly at pick-up. Since multiple buses may arrive at the same time, please clearly tell the staff which park you are visiting.
- For security reasons, your pick-up and drop-off location must be the same. Please be sure to arrive at the designated meeting point at least 10 minutes early.
- Pick-up at hotels where you are not staying cannot be guaranteed, as some properties do not allow access to non-guests due to their policies.
Activity Provider Experiencias Xcaret
Activity Provider
FAQ
Payment / Cancellation Policy
Payment Methods
- Credit card payment
-
Cancellation Policy
- Any cancellations made after 48 hours prior to the activity start time will be subject to a charge of 100% of the total amount.
Change Policy
- Any changes made after 48 hours prior to pick-up will be subject to a charge of 100% of the total amount. This includes, but not limited to, change of the activity date/time, package, the number of participants, etc.
No-shows on the day of the activity will be charged 100% of the booking total. However, your admission ticket remains valid and can be used later within the same calendar year.
Operation days
- Everyday
Top-Rated Activities for Cancun
- This activity is wheelchair accessible.
- Children of all ages can participate in this activity.
- Children under 12 years old must present a valid photo ID to verify their age.
- Xel-Há Park is accessible for guests using wheelchairs. If needed, please note this during booking. Wheelchairs can be rented for USD $16 with a valid photo ID and a refundable USD $20 deposit. Prices are subject to change.
- Tulum’s archaeological site has limited wheelchair accessibility due to uneven paths, gravel terrain, and steps throughout the ruins. While a tram is available from the parking lot to the entrance, the interior of the site is not paved. Visitors with mobility needs may find access challenging within the site.
- Comfortable clothing
- Swimsuit
- Change of clothes
- Government-issued photo I.D.
- To protect the environment, the use of regular sunscreen and tanning oils is not allowed. Please use biodegradable, reef-safe sunscreen, which is available for purchase on-site. You may also exchange your sunscreen for a free biodegradable sample at the park’s information booth upon entry.
- At pick-up, please present your voucher and a valid photo ID, such as a passport, to board the bus and receive your entry wristband for the park.
- Bringing a video camera requires an additional fee of 45 pesos, payable at the entrance to the Tulum archaeological site.
- This activity does not accept any changes to confirmed bookings.
- The activity schedule is subject to change or cancellation due to weather or traffic conditions.
- The menu is subject to change without notice.
- The activity provider does not assume any responsibility for your valuables and/or personal belongings.
- Tips for the guide and driver are not included. A suggested amount is approximately USD $5.
- Gratuity is not required inside Xel-Há Park, as it’s an all-inclusive experience. However, if you receive outstanding service from staff at the buffet, bars, or activity areas, tips are always appreciated. Feel free to offer a small cash tip in pesos or USD.
- To receive your snorkel set, simply scan the wristband provided at park entry. Please note that if any items are lost, replacement fees will apply: $15 for the mask, $10 for fins, and $5 for the locker key. Prices are subject to change.
- Fees for premium attractions inside the park are not included in the tour price.
- If there are any changes to your pick-up time, the tour operator will notify you after 5:00 p.m. the day before your tour. Pick-up may be up to 30 minutes later than scheduled or may arrive early due to traffic. Please arrive at your meeting point at least 10 minutes early. The vehicle will depart without waiting if you are not present.
- Your guide will be wearing a T-shirt with the Xcaret logo on the back and will call out the tour name loudly at pick-up. Since multiple buses may arrive at the same time, please clearly tell the staff which park you are visiting.
- For security reasons, your pick-up and drop-off location must be the same. Please be sure to arrive at the designated meeting point at least 10 minutes early.
- Pick-up at hotels where you are not staying cannot be guaranteed, as some properties do not allow access to non-guests due to their policies.