Thank you very much for your wonderful feedback and for choosing our transfer service.

We’re pleased to hear that you were able to easily change your pickup time through our team arranged the pickup promptly at your hotel. Ensuring smooth coordination and helping our guests stay on schedule is exactly what we aim for.

Thank you once again for your kind comments. We look forward to assisting you again on your future travels.

thanks for your valuable feedback. we do pre-assign and also re-assign nearby driver partners when we see that the pick-up is getting delayed due to immigration / luggage collection / customs. This is to avoid any additional driver waiting time charges for the customers and save time for driver partner to reassign another guest ready for pickup. This is win-win situation for both the customers and driver partners. Looking forward to serving you again with better speed both in Singapore and other south east asian destinations that we serve. have a good day, happy christmas holidays and new year ahead.

Thank you very much for your excellent feedback and for choosing our arrival transfer service.

We’re delighted to hear that receiving the pickup details in advance helped you feel prepared, and that our team was able to accommodate your flight delay smoothly. Monitoring flight schedules and adjusting pickup timing is an important part of ensuring a stress-free arrival, and we’re glad this made your experience comfortable.

We also appreciate your helpful tip for future travelers. Downloading the WhatsApp app in advance does make communication quicker and helps ensure a smooth pickup upon arrival.

Thank you once again for your kind words. We look forward to assisting you again on your future trips.

【ベルトラからのコメント】
この度は体験談のご投稿、誠にありがとうございます。
今回の件につきまして、催行会社および弊社内で状況を確認いたしました。ドライバーは予定通り空港に到着し、一定時間待機の上、WhatsAppやお電話での連絡を試みましたが、合流が叶わなかったとの報告を受けております。また、催行会社では事前に連絡手段として「WhatsApp」をご案内しておりましたが、必要情報の登録内容や対応について、今後の改善に向けて精査を進めてまいります。

なお、今回のご不便に対し、別途ご連絡をさせていただきました通り、弊社負担にてツアー代金の半額を返金させていただいております。
この度はご迷惑をおかけしましたこと、深くお詫び申し上げます。今後もお客様に安心してご利用いただけるサービスの提供に努めてまいります。

ベルトラカスタマーサービス

Thankyou for letting us know the importance of Wi-Fi
This transfer does not include Meet and Greet service.
The support operation team or the driver will contact with the guest via Whatsapp to share the pickup point.
Thus wi-fi connection is mandatory to reach the driver.

Thanks for your valuable feedback. We have taken corrective actions to improve the guest handling training for the driver partners, to be more cordial with our guests. We look forward to serving you again in Singapore and other South East Asian Destinations in coming days.

Thank you very much for sharing your feedback and for choosing our arrival transfer service.

We’re glad to hear that, the transfer itself went smoothly and met your expectations.

Thank you once again for your recommendation. We truly appreciate your support and hope to assist you again on your future travels.

Thank you very much for your kind feedback and for choosing our return transfer service.

We’re delighted to hear that our driver’s polite service and assistance with your luggage helped make your journey comfortable and relaxing. Providing courteous support and a smooth ride especially for solo travelers is something we take great pride in.

We truly appreciate your recommendation and are very happy to know you would choose our service again. We look forward to assisting you on your future travels.

Thank you for bringing this matter to our attention and for sharing your feedback.

We sincerely apologize for the inconvenience caused by being dropped off at the incorrect terminal.

Your feedback has been shared with our operations team to ensure that terminal details are reconfirmed more carefully with both the guest and the driver before drop-off, so this does not happen again in the future.

We appreciate you highlighting this issue, and we truly apologize for the inconvenience caused. We hope to have the opportunity to provide you with a smoother and more accurate experience in the future.

We sincerely apologies for the inconveniece caused during your trip to Singapore early this year. To close loop your feedback, we have taken corrective actions based on your inputs with the ground support team and the associated driver partner. We look forward to serving you again in Singapore and other South East Asian destinations.

Thank you very much for your review and for choosing our transfer service for your first visit to Singapore.

We’re happy to hear that your flight arrived on time and that you were able to reach your hotel smoothly and make it to the countdown event as planned. That’s exactly what we aim for, especially on a busy date like December 31st.

We also appreciate your comment regarding the time it took for the vehicle to arrive at the airport. During peak periods, airport traffic and pickup coordination can sometimes take longer than expected, and we understand how this can feel concerning.

Thank you again for your valuable feedback, and we hope to welcome you again in the future.

Thank you so much for your wonderful review and for choosing our return transfer service.

We’re delighted to hear that our updates helped you wait with peace of mind, and that the pre-paid arrangement made your journey to the airport stress-free. Most importantly, we’re very happy to know you had a pleasant experience with our driver and his lovely smile.

Thank you again for your kind words and recommendation. We truly appreciate your support, and we look forward to serving you again on your next visit to Singapore!

Thank you very much for your wonderful review and for choosing our group transfer service.

We’re delighted to hear that your three-generation family trip was able to travel together comfortably, and that our team confirmed the number of passengers and luggage in advance to ensure a smooth pickup. We also smiled reading your comment about the unexpectedly large, brand-new bus we’re glad it was a pleasant surprise for you.

Most importantly, we’re happy to know you were picked up on time and arrived safely at the airport. Thank you again for your kind words, and we hope to welcome you and your family again in Singapore in the future.

We sincerle apologies for the delay in pickup from our side. Based on your valuable feedback, we have taken corrective actions and improved our Airport Arrival pick up processes and SoP with our ground support team and the driver partners. We look forward to serving you gain and offer the best experience in Singapore and other South East Asian destinations.

Thank you for your review and for choosing our airport transfer service.

We sincerely apologize that it was difficult to find the pickup point at the airport and that meeting the vehicle took longer than expected. We understand how stressful this can be after a flight.

At the same time, we’re glad that once you met the driver, your transfer to the hotel was smooth and comfortable. Your feedback is valuable, and we will continue improving our pickup instructions and coordination to make the meeting process easier for future travelers.

Thank you again, and we hope to serve you again in Singapore.

Thank you very much for choosing Ulacab and for taking the time to share such a detailed and kind review.

We’re truly happy to hear that your family trip to Singapore started smoothly despite the unexpected delay with the SG Arrival Card registration. We completely understand how stressful that situation can be, especially when traveling with a large group.

We’re glad you were able to stay in touch with the driver via WhatsApp, and that the pickup was successfully arranged.

We’re also delighted that the vehicle exceeded your expectations and that your group enjoyed the comfortable and luxurious bus. Hearing that it helped remove the fatigue from your flight and immigration process really means a lot to us.

Thank you again for your trust and support. We look forward to welcoming you and your family again on your next visit to Singapore.